Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleLiterally the best. Wouldn't recommend anyone else. Lisa Ridehalgh dealt with me pretty much from start to completion and has been amazing. So happy with the professional, friendly service. Lisa you've been great you're a credit to the company.
Claudia · 16 April 2024 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Dear Claudia
I am genuinely touched by your kind words! Thank you for taking the time to share your experience with us. It's fantastic to hear that Lisa Ridehalgh provided you with a level of service that exceeded your expectations, from the beginning to the completion of your journey.
I'm proud to have Lisa on our team, and I'm delighted that her professionalism and friendly demeanor made a positive impact. Your acknowledgment is a testament to the dedication and commitment we have towards our clients.
Should you ever need assistance in the future or have friends and family looking for top-notch service, please don't hesitate to reach out or refer them our way. We appreciate your trust in our company.
Warm regards
John Nicholson
Managing Director
Dowen
★★★★★ 5/5
GoogleA very smooth experience with excellent updates and courteous, professional staff. To be definitely recommended.
Łukasz · 14 April 2024 · Dowen Durham City
Agent replied · 13 June 2024
Dear Lukasz,
We're thrilled to hear about your smooth experience with us! Thank you for highlighting our excellent updates and our courteous, professional staff. We strive to provide top-notch service, and we're delighted to know we hit the mark for you. Your recommendation means the world to us. Looking forward to serving you again soon!
John Nicholson
Managing Director
★★★★★ 1/5
TrustpilotRUN A MILE THEY HAVE COST ME THOUSANDS
Not even deserving of 1 star. Totally unprofessional and incompetent approach to managing someone else’s property. If you want the house you’ve worked so hard for to be allowed to be destroyed and kept like what can only be described as Steptoe and Sons cesspit, have dowen manage it. Can’t put into words the absolute turmoil this company has put me and my family through. Run a mile. Totally and utterly disgusted by what was once a good company, will shout from the rooftops for anyone and everyone to steer clear, do yourself a favour and use absolutely anyone else.
Cat · 3 April 2024 · Dowen Bishop Auckland
★★★★★ 5/5
GoogleDowens are fantastic estate agents.
Jonathan who does the valuations is very friendly and approachable and gives very good advice.
Helen who looks after the sale from start to finish is superb.
Helen keeps you regularly updated and helps you every step of the way.
Would definitely recommend Dowens 100%
Best wishes
Kieran
Kieran · 15 March 2024 · Dowen Durham City
Agent replied · 13 June 2024
Dear Kieran,
Thank you so much for taking the time to share your positive experience with Dowens Estate Agents! We are thrilled to hear that Jonathan and Helen provided you with exceptional service throughout the valuation and sale process.
It's fantastic to know that Jonathan's friendly and approachable nature, coupled with his valuable advice, made the valuation a positive experience for you. We are equally pleased to hear that Helen's dedication and support throughout the entire sale were superb, keeping you well-informed and assisting you every step of the way.
We truly appreciate your recommendation, and we're delighted to have had the opportunity to assist you. If you ever have any further needs or questions, please don't hesitate to reach out. Wishing you all the best in your future endeavors!
Warm regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleI recently bought my first home and have to thank Dowen Durham for making the process easy. A special thanks to Helen who was always quick to follow up any queries for a speedy process! I would highly recommend Dowen Durham
Debra · 15 March 2024 · Dowen Durham City
Agent replied · 13 June 2024
Dear Debra,
Congratulations on your new home, and thank you so much for taking the time to share your positive experience with Dowen Durham! We're thrilled to hear that your first home-buying process was made easy, and we truly appreciate your kind words.
Helen is indeed a valuable member of our team, and we're delighted to know that her quick and efficient responses contributed to a smooth and speedy process for you. Your recommendation means a lot to us, and we're grateful for the opportunity to have been part of such an important milestone in your life.
If you ever need any further assistance or have more queries in the future, please don't hesitate to reach out. Wishing you many happy memories in your new home!
Best regards
John Nicholson
Managing Director
Dowen Durham Team
★★★★★ 5/5
GoogleFirst class service, kept up to date throughout the whole process and in particular Helen who was brilliant in what was a busy period for the branch
Paul · 14 February 2024 · Dowen Durham City
Agent replied · 13 June 2024
Dear Paul
Thank you so much for taking the time to share your experience and for the fantastic 5-star review! We are thrilled to hear that you received a first-class service and were kept up to date throughout the entire process.
We're especially pleased to know that Helen stood out and provided brilliant assistance during what was a busy period for our branch. We will make sure to pass on your kind words to Helen and the rest of our team.
Your satisfaction is our top priority, and we appreciate your trust in us. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out.
Once again, thank you for choosing us, and we look forward to serving you again in the future!
Best Regards
John Nicholson
Managing Director
★★★★★ 3/5
Trustpilot5 Boston Street Peterlee
Happy with the speed in which I was accepted on the letting of 5 Boston Street but unhappy after been told I was getting keys only to be put back 3 weeks due to electrical work needing doing and been let down twice. In the end I eventually moved in and am happy with the house apart from been left with a bathroom light that stays on still waiting for fixing
Danny · 12 February 2024 · Dowen Bishop Auckland
★★★★★ 5/5
TrustpilotVery easy to communicate with
Very easy to communicate with, very efficient and polite. 5 star rating, I would definitely recommend to anyone buying, selling or renting, they helped me find a great new tenant
Special mention to Ashleigh & Anya who where very helpful throughout.
Alan
Lyndsey · 12 February 2024 · Dowen Bishop Auckland
★★★★★ 1/5
TrustpilotNot for me
I was buying from a distance as I was relocating with work and found these guys less than helpful. I ended up purchasing a property through Dowen but if I was ever looking to sell I wouldn’t touch them with a barge pole.
They were completely inflexible with viewings, incredibly miserable when you called them, they use old fashioned unbranded Word documents for letters and sales contracts and overall I felt like an inconvenience for wanting to purchase a property from them… it was just a poor experience and I expected a little better for the 21st century.
To top it all off the house I purchased through them was vacant and had assisted viewings, the house always smelt of air freshener apart from moving in day when I discovered all the carpets were full of animal urine. Yeah…Dowen in Sedgefield are not really the agent for me I am afraid.
Lewis · 7 February 2024 · Dowen Bishop Auckland
★★★★★ 1/5
TrustpilotDowen conducted a property valuation at…
Dowen conducted a property valuation at the request of a property developer for a part exchange. Surprisingly, they appraised the property at a lower value and even handed me their business card during the evaluation. To add to that, a few days later, they conveniently dropped a flyer through my letterbox. Ethical considerations? Not their top priority!
Vlad · 1 February 2024 · Dowen Bishop Auckland
★★★★★ 5/5
TrustpilotExcellent professional service
Excellent service from Alison . Friendly efficient manner.
Very organised and our move went smoothly.
We liked the fact that follow up telephone calls were made to double check our satisfaction and any issues resolved .
Sandra · 18 January 2024 · Dowen Bishop Auckland
★★★★★ 5/5
GoogleI would 100% recommend Dowens. I am based in Liverpool and had to sell my aunt's house in Durham. The service they provided was way above my expectations of an estate agent. They literally sorted everything out for me from house clearing to chasing solicitors. I hardly had to do a thing :). They kept me updated at every stage of the process and made the whole selling process (almost) a doddle. John and Helen were extremely helpful. I hope they open a branch in Liverpool in case I need to use them again :)
Briony · 16 December 2023 · Dowen Durham City
Agent replied · 13 June 2024
Dear Briony
Thank you so much for taking the time to share your positive experience with Dowen Durham & me lol! We're thrilled to hear that our service exceeded your expectations during the sale of your beautiful aunt's house in Durham.
It's wonderful to know that you found my team, especially Helen, extremely helpful. We understand that selling a property can be a complex process, and we're delighted that we could make it (almost) a doddle for you. We take pride in offering comprehensive assistance, from house clearing to solicitor coordination, to ensure a smooth experience for our clients.
Your recommendation means the world to us, and we truly appreciate your kind words. Liverpool branch, why not!. If you ever find yourself in need of our services again, whether in Durham or beyond, we'll be more than happy to assist you.
Once again, thank you for choosing Dowens, and we wish you all the best in your future endeavours.
Warm regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleSimply delighted with the service from Dowens. This is the second property they have sold for us as well as manage a rental property on our behalf. Special thanks to Helen and John who have always been professional and incredibly friendly at every stage, always pro-active and communicative. At a busy stressful time it is great to be able to rely on experts to take charge and responsibility for your house sale. Wholeheartedly recommend .
Kevin · 16 December 2023 · Dowen Durham City
Agent replied · 13 June 2024
Dear Mr & Mrs Patterson
Thank you so much for taking the time to share your wonderful experience with Dowen Durham. I am thrilled to hear that you are delighted with our service and that this marks the second successful property sale with us, along with the management of your rental property.
I truly appreciate your kind words and are delighted that Helen and myself stood out for our professionalism, friendliness, and proactive communication. It is always our goal to make the process as smooth as possible for our clients, especially during what can be a busy and stressful time.
Your recommendation means a lot to us, and we are grateful for the trust you have placed in Dowens. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing Dowens, and we look forward to serving you in the future.
Best regards
John Nicholson
Managing Director
★★★★★ 3/5
GoogleUnfortunately never reported again! I was interested in a house in Coxhoe and wrote to Jonathan a few times. When I wanted to arrange a fixed viewing appointment, I suddenly heard nothing. Even after two more emails there was no response. Very unfortunate and not professional!
…./Update:
Management contacted me and apologized. Thanks for your subsequent efforts.
Julia · 12 December 2023 · Dowen Durham City
Agent replied · 13 June 2024
Dear Maria
Thank you for taking the time to share your feedback with us. We genuinely appreciate all forms of feedback, as it helps us improve our products and services. However, we would like to better understand your concerns to address them effectively.
Could you please provide more specific details about your experience or the issue you encountered? This will enable us to investigate the matter thoroughly and take appropriate actions to resolve it. Your input is valuable to us, and we are committed to ensuring a positive experience for all our customers.
Feel free to reach out to me direct at john.nicholson@dowen.co.uk. We are here to assist you and ensure your satisfaction.
Once again, thank you for bringing this to our attention, and we look forward to hearing more about your experience so that we can work towards a resolution.
Sincerely,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleQuick, efficient and friendly. Smooth from start to finish and on hand to answer any questions
Julie · 16 November 2023 · Dowen Durham City
Agent replied · 13 June 2024
We appreciate your fantastic 5-star review! It's wonderful to hear that you found our service quick, efficient, and friendly. Providing a smooth and hassle-free experience for our customers is one of our top priorities, and we're delighted to know that we met your expectations. If you ever have more questions or need assistance in the future, please feel free to reach out. Your satisfaction is our motivation, and we can't wait to serve you again. Thank you for your support!
Warmest Regards
John Nicholso
Managing Director
★★★★★ 5/5
GoogleWe’ve used dowen for a few years now for our rental properties and it’s always been a first class service. Thanks for all your help Caroline!
Andrew · 16 November 2023 · Dowen Durham City
Agent replied · 13 June 2024
Dear Andrew
Thank you so much for taking the time to share your wonderful 5-star review! We're delighted to hear that you've been a satisfied customer of Dowen for the past few years, and we appreciate your continued trust in our services for your rental properties.
It is fantastic to hear Caroline has consistently provided you with a first-class service, and I will make sure to pass on your appreciation to her. Our team is dedicated to delivering exceptional service, and it's heartening to know that we've met your expectations.
Should you ever have any questions or need assistance with your rental properties in the future, please don't hesitate to reach out. We're here to help and support you every step of the way.
Once again, thank you for choosing Dowen, and we look forward to continuing to serve you and your rental property needs in the future.
Best Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleDowen is a truly kind and helpful team. I was never worried when I got problems cuz I knew they would be there for me. Caroline is especially patient and efficient. She always replied to emails very soon with detailed answers to every question. I truly recommend working with agents like her and her team.
Yuting · 16 November 2023 · Dowen Durham City
Agent replied · 13 June 2024
Thank you so much for taking the time to leave this fantastic 5-star review! We're thrilled to hear about your positive experience with Dowen and the team, particularly with Caroline. Providing excellent customer service is a top priority for us, and it's wonderful to know that Caroline's patience and efficiency stood out to you. We appreciate your recommendation, and we look forward to continuing to be there for you whenever you need assistance. If you have any more questions or require further support in the future, don't hesitate to reach out. Thanks again for choosing us!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleWe’ve used Dowen as landlords on two occasions now. Caroline has always been very professional, responsive and happy to offer her expert advice. She has been really efficient with finding our tenants, completing the relevant checks and documentation and getting this back to us for our records in a timely fashion. I think the tenant finding package is great, the move in process is taken care of for you and is realllly well priced for all that’s included. I wouldn’t hesitate to recommend and I am really appreciative of the hard work Caroline has put in to supporting us with our properties so far!
Rachel · 16 November 2023 · Dowen Durham City
Agent replied · 13 June 2024
Dear Rachel
We truly appreciate your fantastic 5-star review and your continued trust in Dowen as your choice for landlord services. It's been a pleasure working with you on two separate occasions, and we're thrilled to hear about your positive experiences with Caroline and our services.
Caroline's professionalism, responsiveness, and expert advice have clearly made a significant impact on your property management. We take pride in our team's efficiency, especially in finding reliable tenants, conducting necessary checks and documentation, and delivering timely results for your records.
We're pleased to know that you find our tenant-finding package valuable, and we strive to make the move-in process as smooth as possible for our clients. Your recommendation means a lot to us, and we're grateful for your kind words.
Should you ever need any further assistance or have questions related to your properties, please don't hesitate to get in touch. We're here to support you in any way we can.
Thank you once again for choosing Dowen, and we look forward to continuing to serve you with the same high level of service in the future.
Warm Regards
John Nicholson
Managing Director
★★★★★ 5/5
TrustpilotThankyou Alison, Sedgefield Branch
Alison from the Sedgefield branch was amazing and so helpful when i came to finding myself a property, viewing it and getting everything in order. She kept in contact the whole process and couldnt have asked for any more help.Highly recommended.Thanks again.Gary
G.H · 15 November 2023 · Dowen Bishop Auckland
★★★★★ 1/5
TrustpilotDOWEN ESTATE AGENT
Absolutely disgusted with the lies I have experienced with this company in Durham. Basically saw a house that I wanted to purchase with Mus son as joint venture. Dowen advertised the house as Freehold and it had hidden unknown owner Leasehold. The lady dealing with Mortgage tried to persuade my son to proceed with Insurance on lease and down played it all. When we dig deeper the Leasehold was a real issue and this issue should have been mentioned ashen I decided to purchase the property. Dowen have stonewalled me and sent a random email saying property fallen through. Also the solicitors that work with them are now trying to get extra fees for doing basically nothing Thus has really put me off moving to Durham and left me staying at a friend house as lost everything. These people just don't care about your housing.
Angela Earley
Angela · 25 October 2023 · Dowen Bishop Auckland
★★★★★ 5/5
GoogleI have just sold my house with Dowen Bishop Auckland, the service was excellent from start to finish. Lisa provided an excellent and professional service. Highly recommended.
Leanne · 17 October 2023 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Dear Leanne
Thank you so much for taking the time to share your wonderful 5-star review of Dowen Bishop Auckland! I am thrilled to hear about your positive experience and that you were satisfied with our service from start to finish.
Lisa is indeed a dedicated and professional member of our team, and I am proud to have her on board. Your recommendation means a lot to us, and we truly appreciate your trust in our services.
If you ever need assistance in the future, whether it's related to real estate or any other matter, please don't hesitate to reach out. We're here to help.
Congratulations on the successful sale of your house, and we wish you all the best in your future endeavors.
Warm regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleDown was a lovely agency and Caroline a fantastic agent. All points, from application over maintenance to departure, were dealt with quickly and professionally.
Yannick · 17 October 2023 · Dowen Durham City
Agent replied · 13 June 2024
Thank you so much for taking the time to leave this wonderful 5-star review! I am thrilled to hear that you had such a positive experience with Dowen Durham and that Caroline provided you with excellent service throughout your journey, from the application process to maintenance and departure.
We take pride in delivering quick and professional service to all our clients, and your feedback reaffirms the hard work we put into making your experience as smooth and enjoyable as possible. If you ever need assistance again or have any questions in the future, please don't hesitate to reach out. We appreciate your trust in Down agency, and we look forward to serving you again in the future!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleCaroline has helped me every step of the way with the whole process of sorting out my application, deposit, keys etc. Couldn’t have asked for her to be more friendly & helpful, would definitely recommend Dowen if your thinking of finding an estate agents to rent through.
Sharni · 17 October 2023 · Dowen Durham City
Agent replied · 13 June 2024
Thank you so much for taking the time to leave this fantastic 5-star review! I am thrilled to hear about your positive experience with Caroline and the entire team at Dowen. It's wonderful to know that Caroline's assistance made the application process, deposit, and key collection hassle-free for you. We take great pride in providing friendly and helpful service to our clients, and your recommendation means a lot to us. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help and make your renting experience as smooth as possible. Thanks again for choosing Dowen!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleHelen Milner helped us every step of the way of our house purchase, she was always there to answer phone calls (there was a lot) she always made sure that she was on top of things and chasing stuff up for us! We couldn’t thank her enough & couldn’t recommend Helen enough! She was amazing!
Amber · 17 October 2023 · Dowen Durham City
Agent replied · 13 June 2024
Thank you so much for taking the time to leave this wonderful 5-star review! We're thrilled to hear about your positive experience with Helen Milner during your house purchase. It's clear that she went above and beyond to ensure a smooth and stress-free process for you.
Helen's dedication to answering your calls promptly and staying on top of everything, including chasing up important matters, truly sets her apart. We greatly appreciate your recommendation, and we're delighted to have been a part of your homebuying journey.
If you ever have any more estate agency needs in the future or know someone who does, please don't hesitate to reach out or refer them to Helen. Thank you once again for choosing us, and we wish you all the best in your new home!
Warmest Regards
John Nicholson
Managing Director
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