Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
GoogleRating only, no written review.
Trevor · 14 June 2021 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Trevor, it seems you sold your property through the Great North Property Auction and ultimately were not happy with the length of the process. Unfortunately this is out of our control. Of course we recommended the GNPA process as the best option for your circumstances and I apologise for any inconvenience caused. Thankfully the house is now sold and completed. I will speak to the Managing Director of GNPA about your concerns. Best Wishes - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleGreat company and great staff
Ian · 14 June 2021 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Ian, thank you for awarding us 5 Stars and your kind words. Thank you for supporting your local business and best of luck moving forward. John Nicholson - Managing Director.
★★★★★ 1/5
GoogleVery poor, did not reply to an enquiry on a house we wanted to view
Ron · 14 June 2021 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Good Morning Ron, I am very disappointed to read your comments. I have spoken to the branch Manager this morning and we don't have any email leads in the name of Mackintosh. Please could you advice me how your sent your enquiry through? If you would like to view a property please call Thomas Fox on 01388 607889 and he will personally deal with your enquiry. Warmest Regards - John Nicholson, Managing Director.
★★★★★ 5/5
GoogleReally pleased house sold within 3 weeks very good teamPositiveProfessionalism, Value
Doreen · 14 June 2021 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Doreen, great news about your sale. Thank you for supporting your local business by providing this 5 star review. I hope everything goes smoothly. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleSold my house in a week, helpful staff as a person who doesn't really like estate agents, Im afraid I must recommend themPositiveResponsiveness, Professionalism, Value
David · 14 June 2021 · Dowen Bishop Auckland
Agent replied · 13 June 2024
David, I totally agree I dislike most estate agents too lol, we don't carry the best of reputations but our aim is to buck that trend, thank you for recognising the professionalism of the Bishop Auckland Branch, thank you for the great review and supporting your local business, all the best - John Nicholson - Managing Director
★★★★★ 5/5
GoogleDowens Bishop Auckland dealt with my house sale The staff are superb and so helpful and their solicitors were also tip top i cant thank them enoughPositiveResponsiveness, Quality, Professionalism, Value
Liz · 14 June 2021 · Dowen Bishop Auckland
★★★★★ 5/5
GoogleThomas was always professional and efficient when handling the sale of my property. It was an effortless process from sale to completion. Thank you.
Greta · 14 June 2021 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Greta, thank you for taking the time to write this great review and awarding the branch with 5 stars, it makes me very proud. Thank you for your business and best of luck in the future. John Nicholson - Managing Director
★★★★★ 1/5
GoogleSurvey didn't find the multiple damp walls in the property. Never received a survey copy and after chasing it up was told that the Surveyor who had completed the survey and retired and that was pretty much that. Useless I wouldn't use them again
Callum · 14 June 2021 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Good Morning Callum, I am sorry to hear about your survey complaint. Please can you email survey@dowen.co.uk and I will personally look into this file. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 2/5
GooglePoor service. No interest in their own customers who they are working for. Never got in touch to support me with the selling process I had to do all the chasing and then they put pressure on me to move on a day that didn't suit me at short notice by threatening that the chain would collapse.
Anthony · 14 June 2021 · Dowen Bishop Auckland
★★★★★ 5/5
GoogleCannot speak highly enough of Thomas, Kelly and the rest of the team at Bishop Auckland.
Helped us tremondously and kept us informed through the whole process.
We wish them well in the future endeavours.PositiveResponsiveness, Professionalism
David · 14 June 2021 · Dowen Bishop Auckland
Agent replied · 13 June 2024
David, absolute pleasure to read, thank you for taking the time to help support your local business and for recognizing the work Thomas and the team do, thank you for the business and best of luck moving forward. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleWe sold two properties very quickly. Thomas Fox was excellant, very responsive to all our needs and very helpful.
We took advantage of the all inclusive estate agent/solicitors fee which was very reasonalbly priced.
An excellant experience.PositiveResponsiveness, Quality, Professionalism, Value
Tom · 14 June 2021 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Tom, thank you for the this excellent review. I for one am very proud of Thomas Fox having worked with him closely for a number of years. Thank you for supporting your local business and taking time to award us 5 stars. Warmest Regards - John Nicholson
★★★★★ 1/5
GoogleReally really poor estate agency. STAY AWAY FROM UPFRONT FEE!! Dowen were quick to take the £900 with no service to follow up. We constantly asked for market information from Rightmove which we know is available from selling properties previously, which was VERY rarely provided, even after asking 5/6 times. Regarding feedback on your property...forget it! I was CONSTANTLY chasing them, calling multiple times a day, never once getting an update off their own back. We had a lot of time wasters and so I made it very clear that I was only interested in showing people around the property who had a mortgage in place. This was completely ignored and they continued to send people round who hadn’t even visited a mortgage lender. When I pulled Dowen up on this, their reply was ‘No one goes to a house viewing with a mortgage anyway’.(????). On one occasion I called up for feedback and the manager said ‘oh havent we already sold your house?’...obviously not otherwise I wouldn’t be calling..A lot of people with multiple agents working on their homes will have dowen as one of them, however this is more than likely because Dowen have FAILED to sell the house and so the owner has had to instruct a second agent to clean up the mess that dowen have left. Really poor service, you are merely a number on their over crammed books, who simply cannot keep up with their clients due to their greed to keep gaining more new clients. We took our house off the market with Dowen because of their complete incompetence. No phone call to find out why were taking our house off the market, no action plan to help sell our house, just greedy, lazy agents. We definitely learnt that you get what you pay for and if you pay peanuts, you get monkeys! STAY AWAY!NegativeResponsiveness, Quality, Professionalism, Value
India · 14 June 2021 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Good Afternoon India,
I am very disappointed to read your review, I have tried to call and discuss this further on multiple occasions but to no avail. After thoroughly checking all notes and calls logged to the property I don’t find any evidence of the issues you have mentioned. I can see from internal notes that are timed and dated that feedback was always provided and I can provide proof of this should you wish. With regards to the clients who were sent to the property I have listened to calls between yourself and the manager when he clearly explains the first time buyers mortgage situation and that they didn’t currently have a decision in principal in place, in this instance you subsequently rang back later that day to accept the viewing. Again listening back to the calls there is no call in which the statement ‘oh haven’t we already sold your house?’ was made. If you could elaborate on this it would be most helpful. With regards to contact from the branch I note very regular contact which is again is all dated and also over 60 messages exchanged between the manager and either yourself or your partner. Again leading me to believe there was substantial contact made in the timeframe the property was on the market. Should you wish to discuss this further please don’t hesitate to give me a call on 01429 860 806. John Nicholson - Managing Director
★★★★★ 5/5
GoogleHighly recommend Dowen Estate Agents Bishop Auckland after putting our house on the market we had an offer 2 days later. Unfortunately it fell through however Thomas and his team found another buyer within days. Today the property completed having gone very smoothly. Well done Thomas and thanks to Michelle for being so patient despite my numerous phone calls. Professional service from Diwen.PositiveQuality, Professionalism
Susan · 14 June 2021 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Susan, thank you for supporting your local business by providing this wonderful 5 Star review. I am so proud the team in Bishop Auckland led by Thomas Fox have upheld our ethos of 5 Star service standards. I wish you the best of luck moving forward. Warmest Regards - John Nicholson
★★★★★ 4/5
GoogleRating only, no written review.
Rebecca · 14 June 2021 · Dowen Durham City
★★★★★ 4/5
GoogleRating only, no written review.
Wayne · 14 June 2021 · Dowen Durham City
★★★★★ 4/5
GoogleRating only, no written review.
Kath · 14 June 2021 · Dowen Durham City
Agent replied · 13 June 2024
Thank you for supporting your local business by providing this review. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleRating only, no written review.
Annette · 14 June 2021 · Dowen Durham City
Agent replied · 13 June 2024
Thank you for providing this 5 star review and supporting. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleRating only, no written review.
Rafal · 14 June 2021 · Dowen Durham City
Agent replied · 13 June 2024
Rafal, thank you for taking the time to award us 5 stars and in turn support your local estate agent. Best wishes, John Nicholson - Managing Director.
★★★★★ 5/5
GoogleOn the ball
John · 14 June 2021 · Dowen Durham City
Agent replied · 13 June 2024
John, thank you for supporting your local estate agency by providing this 5 star review. Best Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleDawn Teggert, the Branch Lettings Co-ordinator, has been very professional, helpful, and friendly.PositiveResponsiveness, Quality, Professionalism, Value
Nader · 14 June 2021 · Dowen Durham City
Agent replied · 13 June 2024
Nader, thank you for supporting your local business by providing this 5 Star review. Thank you for recognizing the excellent work from Dawn Teggert at the Durham Branch. Best of luck moving forward. John Nicholson - Managing Director
★★★★★ 5/5
GoogleI carnt thank Dawn enough, knew i was in a bit of a pickle, she pulled out all the stops and got me a lovely home, thanks again, wat a superstar
Nigel · 14 June 2021 · Dowen Durham City
Agent replied · 13 June 2024
Nigel, thank you for supporting your local business by providing this excellent review. I am delighted Dawn went the extra mile to get you a home, she is a credit to the team. Best of luck of in your new home. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleMandy was very professional and helpful throughout the whole process. Thank you so much Mandy, and Dowen, would recommend you.
Sara · 14 June 2021 · Dowen Durham City
Agent replied · 13 June 2024
Sara S, thank you for taking the time to award us 5 stars and support your local business. Mandy is a credit to the firm and always delivers an exceptional service. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleDealt with the sale with 100% Professionally. The staff were all friendly and very helpful during my purchase.PositiveProfessionalism
Paul · 14 June 2021 · Dowen Durham City
Agent replied · 13 June 2024
Paul, thank you for taking the time to award us 5 stars. This means the world to us as a business. Best of luck in your new home. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 1/5
GooglePoor customer service. Went and knocked on the door, some old blonde pigeon came out, i said im looking for a 4 bed house to buy asap, her response: ring us and will send you some links.
4.7 rating, how on Earth?
Daniel · 14 June 2021 · Dowen Durham City
Agent replied · 13 June 2024
I was very disappointed to read your review, The Durham City office operates on a closed door policy whilst we are going through the Covid 19 pandemic and as such, we are asking customers who visit the office to call/email the branch to allow us to deal with enquiries. Having spoken to the branch, the team member you refer to, Dawn Teggert opened the door and asked you politely to call the office. This is happening on a regular basis without complaint. I am sorry you feel the service has been short of expectations, the team knows our philosophy is to deliver 5 STAR SERVICE. I am sure this is a one off instance but have I have reiterated to the team our service standards, even when we are very busy and operating in difficult times. I wish you the best of luck in securing a home and I hope we can be of assistance. John Nicholson - Managing Director
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