Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

★★★★★ 5/5

Google

Would just like to thank Stephanie Langley for going above and beyond in assisting me with the purchase of my new home. Fantastic customer service and I would not hesitate in recommending Stephanie to my my friends and family.

Mrs · 16 April 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Catherine has been amazing at helping us find a property, professional and friendly I could not recommend her enough. An excellent asset to the company. Thanks again!

Louise · 16 April 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Dealt with steph recently when looking for our forever family home. We were kept up to date with progress and relevant information but in no way harassed. We were dealt with in friendly, professional manner which gave us peace of mind. Thank you steph we found just what we were looking for

Dave · 16 April 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Excellent service from Stephanie Langley who helped us to secure our house purchase. Quick and efficient responses to queries and she worked hard to ensure we got our completion date in the end.

Natalie · 16 April 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Amazing service, although all credit has to go to the wonderful Catherine, who was an absolute star! She found us the perfect property and the took all the stress out of being first time renters! Couldn't be happier.

Cameron · 16 April 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Frankly, Catherine has been one of the most helpful and responsive estate agents I’ve ever dealt with and has made the whole process an absolute breeze. Would totally recommend dealing with Dowen for anything regarding house buying or rentals.

Christopher · 16 April 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Steph was absolutely amazing. She advised me every step of the way and made sure I was consistently updated. She was professional, kind and is an absolute credit to the company. A 10 out of 10 agency that I would now recommend to anyone. Thank you so much Steph for all of your help. First class service from start to finish.

Amanda · 16 April 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

I dealt with the lovely Catherine for my new rental property. She was great throughout the whole process, dealt with everything very efficiently and always answered my calls and queries. Best letting agent I have dealt with and would definitely recommend. Thank you Catherine 😁 …

Melanie · 16 April 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

I recently had the pleasure of renting a property from yourselves and I was very blessed to have had Catherine to assist me throughout the whole process. I expected a lot of stress as moving into a new home is typically an unnerving and difficult process, however Catherine made it an absolute pleasure and an entirely enjoyable experience. Thank you all! :)

Sophie · 16 April 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

We recently rented a property through Dowen. We were very pleased with the communication and overall professionalism of the Bishop Auckland team. Whilst we primarily dealt with Catherine, the whole team were easy to deal with,possessed boundless enthusiasm and constantly demonstrated the will to please. Thanks to you all.

Shirley · 16 April 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

After a really difficult time at the end of last year, I was desperate to find a place that was reliable, nice and ready to rent as soon as possible. The service I received with my partner from the lovely Catherine was second to none. She …

Lucy · 16 April 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Really happy with the service from Dowen. Mainly dealt with Mandy, who was always professional, polite, and reassuring. She is a credit to the business. We would not hesitate in recommending Dowen Estate Agents.PositiveResponsiveness, Quality, Professionalism

Andy · 25 October 2021 · Dowen Durham City

★★★★★ 5/5

Google

Dowens couldn't have been anymore helpful when dealing with our sale. Highly recommend this company.PositiveResponsiveness, Professionalism

Dianelgz · 26 August 2021 · Dowen Bishop Auckland

★★★★★ 1/5

Google

My late mums house was put on the market in 2019 with the upfront fee of £900 and was sold December 2020. The service/professionalism was atrocious and as a consequence my sister wrote to the MD with a complaint. He responded immediately ringing first myself and then my sister. I will not go into a lot of detail. John Nicholson (MD) was supportive, a true gentleman. He had first said we had 13 VIEWINGs when in fact you could count on one hand what we had had. He later apologised to both my sister and myself and said that DOWENS had failed us. He could not have been nicer and offered to put it right. HE DID NOT PUT THIS IN WRITING! He re advertised the property correctly with photos and a video. The house sold within 3 days. The property had stood almost 18 month with insurance, rates and the maintenance to be done so we therefore asked for some compensation of some description. Oh my goodness what a change, normally talking to us on first name terms he then used our surnames and turned tack. We then wrote to the ombudsman. This man who we thought was honest, full of integrity completely changed his story and like he mentioned in other reviews he had evidence to back !Dowens story up! I never met Dennis Dowen who no longer owns the company, but it has been said that he was a fair and honest man, pity he still was not running it. My advice is Dont use Dowens and if you do and you have complaint write to Dowens( you have to do this first,) only accept your reply IN WRITING, HOW IT SHOULD BE. then contact the ombudsman. It is the only way to bring about change.NegativeResponsiveness, Quality, Professionalism, Value

Lesley · 26 August 2021 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Used Dowens to sell my bungalow, after my daughter had told me of her good experience with Dowens. I found the whole team very professional and we excellent at returning calls and getting prompt answers. Very happy to recommend.PositiveProfessionalism

John · 26 August 2021 · Dowen Bishop Auckland

★★★★★ 5/5

Google

We recently had to sell my mothers home, never sold a property before. Dowens had been recommended by a friend and I am soo pleased that we chose them. Thomas was very friendly and enthusiastic about selling the property, he gave me lots of good advice and kept me updated with any feedback and offers. He showed the property to prospective buyers, organised energy rating and surveyors when needed, I work full time and would have struggled to arrange. Thomas and his team were always more than willing to answer questions I may have had and sometimes to repeat if I hadn't understood the first time. I would recommend this team every time. Keep up the good servicePositiveResponsiveness, Quality, Professionalism, Value

Lynne · 26 August 2021 · Dowen Bishop Auckland

★★★★★ 5/5

Google

What can I say. From putting the offer in on our new home back in October and running into an issue few days before the original completion date, we have only had dealing with Thomas, I cannot recommend him enough. The communication has been above expectations, his ability to ease us as customers, and had he have not come up with solution for us, we would not be in our home now. I have been completely satisfied with the way Thomas has done his job. Top work and thankyou so much for everything.PositiveResponsiveness, Quality, Professionalism

Kirsty · 26 August 2021 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Dowen sold our house very quickly. The first time I met Thomas I was confident he would market our property well and I was right! I found the team to be responsive, helpful and on hand for reassurance when needed. I would highly recommend and thanks for making selling our family home as stress free as it could be.PositiveResponsiveness, Professionalism, Value

Judith · 26 August 2021 · Dowen Bishop Auckland

★★★★★ 5/5

Google

I have finally completed on a lengthy purchase in Durham through Dowen EA. The attention to detail that Jennifer Adamsom has gone to has been impeccable. Fast, friendly and informative service. Line of communication is very prompt and first class. It has been a pleasure talking with you Jennifer and I look forward to our paths crossing again in the future.PositiveResponsiveness, Quality

Nigel · 26 August 2021 · Dowen Durham City

★★★★★ 5/5

Google

Really happy with the service from Dowen. Mainly dealt with Mandy, who was always professional, polite, and reassuring. She is a credit to the business. We would not hesitate in recommending Dowen Estate Agents.PositiveResponsiveness, Quality, Professionalism

Andrew · 26 August 2021 · Dowen Durham City

★★★★★ 4/5

Google

All the staff at Dowen were very professional during the course of my sale. Jennifer who handled my sale was very courteous and kept in touch during the process and gave me good advice. I would definitely recommend Dowen, it is the second house sale I have had through them.PositiveProfessionalism

James · 26 August 2021 · Dowen Durham City

★★★★★ 5/5

Trustpilot

Highly Recommend

I have just collect my first buy to let property key from Dowen this morning. Dawn Ferguson spent more than one hour to help me out for all information what I need. She is absolutely brilliant and friendly to supply exceptional services. I am very appreciate for her help. This is my first but not last BTL property, I am quite confident it will goes well with all staff of Dowen. At the same time I will give a big thanks to Kelly who brought me for the first viewing. She is quite frankly for all information what I was concerned, this helps me to make decision to purchase this property. Highly recommend. - Feng Li

Feng · 12 August 2021 · Dowen Bishop Auckland

★★★★★ 5/5

Google

I recently purchased a property through Dowen Durham and could not have asked for a better service. Mandy in particular was always on hand to answer any queries or provide advice. The service provided went above and beyond and I would definitely recommend them for anyone looking to sell or purchase.PositiveResponsiveness, Professionalism

Rachael · 18 June 2021 · Dowen Durham City

★★★★★ 4/5

Google

Rating only, no written review.

Eddie · 14 June 2021 · Dowen Bishop Auckland