Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMy wife and I have rented with Dowen whilst searching for a property to buy. Caroline, the agent we have dealt with, has been excellent throughout. Always quick to respond and happy to help. Caroline has made the whole experience pleasant and easy. Thank you!PositiveProfessionalism
Simon · 14 June 2022 · Dowen Durham City
Agent replied · 13 June 2024
Simon, thank you for taking the time to award us 5 stars and write this wonderful review. Firstly welcome to Durham, I am sure you will be happy here, both myself and Caroline would like thank you for the above. I wish you the very best in the North East. Warmest Regards - John Nicholson - Managing Director
★★★★★ 5/5
GoogleProfessional service provided by Caroline Ryan from renting a property that was available through Dowen Lettings. The whole process was easy and the response rates were perfect every time. I would 100% recommend to use their services and dealing with Caroline was perfect for everything that we needed.
Dan · 14 June 2022 · Dowen Durham City
Agent replied · 13 June 2024
Thank you for taking the time to award us 5 stars. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleFirst time buyer and Mandy was absolutely the best. I had no clue what I needed to do or if I was on the right track but she made sure to explain and since my English wasn’t that good she’s the most patient person I know even through covid. She made my experience of buying a house seem easy and I have passed her name to friends and hope I get to meet her again for a second house.PositiveResponsiveness, Quality, Professionalism, Value
Franca · 14 June 2022 · Dowen Durham City
Agent replied · 13 June 2024
Franca, this was an absolute pleasure to read. Mandy is one of the most professional estate agents I have had the pleasure of working with. I am so happy you have found the time to award her 5 stars which helps grow the business. Enjoy your new home. Warmest Regards - John Nicholson - Managing Director
★★★★★ 5/5
GoogleFrom the moment we met Mark when he came to value the house in July we knew we had made a good decision. He valued and took photos the same afternoon. He took some great photos and represented our house to the best he could.
When we were passed on the the office to book viewings and always provided with full information, feedback was provided afterwards and chased up if needed. During the sale they kept up upto date and informed at all time … we were really happy with the service. We dealt mainly with Mandy and she was excellent.
If we were to move again we would not hesitate to use them again nor to recommend there services.
Thank you dowen!PositiveResponsiveness, Quality, Professionalism, Value
Jeana · 14 June 2022 · Dowen Durham City
Agent replied · 13 June 2024
Jeana, thank you so much, this review was an absolute pleasure to read. Both Mark and Mandy will be very pleased to see this I am sure. Both are true professionals and take great pride in their work. I would personally like to thank you for awarding the Durham Branch 5 Stars, doing this supports your local estate agent and my business. Thank you again. Merry Christmas and a very happy new year from all at Dowen. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleFantastic service from Dowen Durham, Sarah is a fountain of knowledge and always keeps you up to date along the way with purchase updates. An asset to the company! I have been a customer of Dowen via several branches for many years and it is always a smooth process. Would highly recommend to anyone
Shaun · 14 June 2022 · Dowen Durham City
Agent replied · 13 June 2024
Shaun, thank you for the amazing for review. We appreciate the 5 Stars and your continued support of the business. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleSarah and the team at Dowen Durham are absolutely fab. Mark is really friendly and took pictures of my house which really showed it in all its glory. They have been really supportive throughout the process. Sarah truly cares and wants what’s best for her clients. Thank you Sarah, Mark and team Dowen Durham. Xx
Abi · 14 June 2022 · Dowen Durham City
Agent replied · 13 June 2024
Abi, thank you for the business and the 5 stars it means a lot. Sarah and Mark are very experienced agents who really take pride in their profession, we are lucky to have them. Thank you for the business, best of luck for the rest of 2022. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleExcellent professional all around service provided by Dowen Durham City branch. Special thanks to Mark, Helen and Sarah made the transaction so easy and smooth for us. Our house was under offer within one week advertised on the market. Couldn't ask for better service, highly recommended estate agent in Durham area.
Minna · 14 June 2022 · Dowen Durham City
Agent replied · 13 June 2024
Thank you Minna for this wonderful 5 Star Review. The Durham City team are very experienced property professionals that take huge pride in their profession. I would would personally like to thank you for the business and wish you all the very best moving forward. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
Googlethe sale of my rental property was so easy from start to finish, initial valuation done within a few days and sale pack was presented professionally and promptly. All viewings were coordinated by dowens and the appointment slots confirmed by text. Feedback was provided on the viewings by Helen and after a few weeks an offer was accepted. All totally stress free, thanks to all at Dowens :)
Sian · 14 June 2022 · Dowen Durham City
Agent replied · 13 June 2024
Sian, reading this makes me smile. Firstly thank you for the business, secondly for this fabulous review and 5 stars. I am very proud of the job the Durham team do for me, they are property experts and great people. Thank you again. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleDowens, in particular Sarah have been amazing from the start. I saw a property which was booked for a Saturday, things changed and I needed the appointment moved, this was done without issue. My partner and myself turned up and were greeted by the company's valuer who should be employed as a seller more often. He was brilliant, honest, informative and a breath of fresh air from other estate agents I had dealt with. Within 10 minutes of leaving the property we submitted an offer. Within 30 minutes the offer was confirmed and the ball set in motion for the purchase of the property. Thus far (we should complete in the next few weeks) the process has been smooth. I have been kept in the loop and Sarah is always at the end of the phone. Would I recommend them? 100%PositiveResponsiveness, Professionalism
Craig · 14 June 2022 · Dowen Durham City
Agent replied · 13 June 2024
Craig, thank you, thank you, thank you! This was a breath of fresh air to read. I am so pleased you received the service we strive for daily. Both Sarah and Mark are property professionals of the highest calibre. I want to personally thank you for awarding my team 5 stars and wish you the very best of luck with the purchase(it can be panfully long and stressful lol) Merry Christmas from all at Dowen. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleI don’t normally write reviews but felt I had to on this occasion, due to the time dedication spent on my house purchase by all the staff at the Durham branch especially Sarah who has been amazing throughout. Her commitment to my purchase has been brilliant despite many obstacles along the way . I would highly recommend Dowen estate agents I’m well impressed !
Freestyle · 14 June 2022 · Dowen Durham City
Agent replied · 13 June 2024
Wow, what a great review, thanks! Sarah is an experienced estate agent with her core value still being customer care. Thank you again for the review and the 5 stars, we really do appreciate it. Warmest Regards - John Nicholson - Managing Director
★★★★★ 5/5
GoogleDurham Dowen’s offers an excellent service delivered by a very professional knowledgeable team. My house was put up for sale and an offer was made on the very first viewing within a few days. The team are always there to reassure and give friendly advice regarding next steps and regularly communicate expectations. They definitely work to make the buying and selling of property as stress free for the clients as possible. I would highly recommend.
Trisha · 14 June 2022 · Dowen Durham City
Agent replied · 13 June 2024
Thank you for taking the time review and award Dowen Durham 5 stars. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleRating only, no written review.
Nicole · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Nicole, thank you for taking time to award us 5 stars. Thank you for the business. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleExcellent service with special mention to Catherine Barnes
Shaun · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Shaun, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleVery pleasant experience, Thank you Catherine.
Lois · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Dear Lois,
Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a very pleasant experience, and we appreciate your kind words about Catherine.
If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to make your experience with us as enjoyable as possible.
Thank you for choosing Dowen, and we look forward to serving you again in the future!
Best regards,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleAmazing service and very helpful, stephanie gave me very good advice what a lovely lady thank you
Trina · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Trina, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleAbsolutely perfect customer service from Stephanie I couldn’t recommend her enough. Above and beyond service!
RJ · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
RJ Makepeace, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleCatherine is very friendly, approachable, efficient and professional. Would definitely recommend, great service :).
Nicola · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Dear Nicola
Thank you so much for taking the time to share your positive experience! We are delighted to hear that Catherine's friendly, approachable, efficient, and professional service met your expectations. Your recommendation means a lot to us, and we're thrilled to have provided you with a great experience.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again in the future.
Best regards
John Nicholson
Managing Director
★★★★★ 4/5
GoogleGreat company Stephanie was always so helpful
We have used Dowen on numerous occasions and have always found them to be very professional and friendly
Carol · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Carol, thank you for taking the time to write this lovely review and award us 4 stars. Myself and the team thank for your business, hopefully next time we can earn 5 stars. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleAmazing group of People, especially Catherine who looked after us from start to finish. Would definitely recommend using Dowen!
Rye · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Rye, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleCatherine was bang on when dealing with me. Very professional and easy on the eye. She literally bent over backwards for me.
Daz · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Daz, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleCatherine was super helpful and professional helping me find a perfect property. 100% recommend Dowen and Big up to Catherine.
Osher · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Osher, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleCatherine was amazing and helped me sort a rental property out last minute after another company let me down. Huge thanks to this place she was the best ever!
Shaun · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Shaun, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleAbsolutely fantastic service from Steph, I couldn't be happier she was so polite and professional and went above and beyond to help me with my property search. Thank you!
Emma · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Emma, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleWe chose Dowen’s Estate Agents to sell our home. It sold pretty quickly with their help, less than a month on the market and it has sold. Unfortunately the buyer pulled out at the last minute but then Dowen’s amazingly resold the house in less than 24 hours! Thomas and Stephanie were just fantastic. Both on the end of the phone whenever we needed advice or help. The fee was reasonable as-well. Huge thank you to Thomas and Stephanie! Would recommend them to sell your home!
Alexandra · 16 April 2022 · Dowen Bishop Auckland
Agent replied · 13 June 2024
Alexandra, thank you for taking the time to write this wonderful review. I am very happy Thomas and Stephanie upheld our 5 star service standards. Great news about the sale, hopefully this one will get across the finish line. Thank you for the business. Warmest Regards - John Nicholson - Managing Director
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