DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Google

They asked me to leave the flat BY October and because I found flat on September, moved out and gave them back the key “before” the next rent date, they still asked me to pay October’s rent!?! Despite the fact that the day before I called them and asked, would it be a problem if I leave the flat now and give you the key before the next rent due so I will not have to pay the rent, the male said yes that’s okay, so I brought the key. Also they charged me for cleaning the flat about £150, despite the fact that I already spend 3 hours and cleaned the house before I moved out. I took a picture of after I cleaned the house, it was CLEAN! And they still charged me. They didn’t give me the house clean when I moved in by the way. They also charged me £80, because they found chips(!?) above radiator. I NEVER EAT CHIPS. They did not give me my Deposit either, I had difficulties to pay my new flats deposit! I will never understand what kind of people are they. Stay away from this company for your safety. I wanted to attach the flat pictures that I cleaned and still paid £150, but I don’t want them to have clean and good condition flat pictures under their name.

Cansu · 16 August 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Would give them 0 stars if I could. AVOID renting with them , otherwise you will lose your deposit, this so called agency provides a mediocre and neglecting service. If there’s a problem in your flat they will ignore you for weeks, they will never repair it unless they are going to sell the property and you are out . Had me with NO heating for 2 weeks, flat was poorly insulated and reached -3 degrees in January. This company knew about it and did nothing. This D j Alexander just cares about money, they are useless and treat tenants like if they were worthless. Lived in a property with water damage and mould but they didn’t care, yet they aren’t giving me my full deposit back. Also, don’t even bother cleaning the property, I wasted my last 3 days cleaning the flat and leaving it spotless for them to try and charge me £188 for cleaning services.

Silvia · 16 August 2024 · DJ Alexander Aberdeen

★★★★★ 5/5

Trustpilot

The whole process was simple

The whole process was simple, efficient and trustful. In case you have any issues, they will help you fix them. We were lucky that Carol Clark was amazing and helped us a lot throughout the process.

Natalia · 15 August 2024 · DJ Alexander Aberdeen

★★★★★ 5/5

Trustpilot

Imran Iqbal

Imran Iqbal - very kind and helpful excellent service. Would highly recommend!!

Kester · 15 August 2024 · DJ Alexander Aberdeen

★★★★★ 5/5

Trustpilot

Satisfied customer

Very helpful in arranging viewings, and prompt in liaising with landlord. Great communication on the day - managed to view property earlier than scheduled, which was a bonus. Overall a very positive experience.

Luke · 15 August 2024 · DJ Alexander Aberdeen

★★★★★ 5/5

Trustpilot

Chloe and Danniel are so excellent and…

Chloe and Danniel are so excellent and responsible. We have a good experience in the process and are glad to find our new satisfactory home.

Zhuo · 13 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Should be a ZERO star option. Been waiting for viewing for 30mins, no one showed up. It turns out the property has been taken off. What is the point to send viewing confirmation messages and emails.

AB · 13 August 2024 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 5/5

Trustpilot

Laura that handled our lease agreement…

Laura Mctaggart that handled our lease agreement and the whole process of moving in to our new flat was absolutely perfect and very appreciated. She has been absolutely wonderful to us and the move in was swift. Thanks again!

Imshal · 12 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

Excellent proactive check out service…

Excellent proactive check out service from Mia and the team. Great job.

Paul · 12 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

I hate to leave bad reviews, but I'm left with no choice in the case of DJ Alexander TLDR; do not maintain rental properties, incapable of holding a simple file for the property they are supposed to be 'managing', let out properties in disgusting conditions. My partner had the pleasure of finding a used condom upon entering the flat for the first time. DJ Alexander have proved to be the most incompetent letting company in the UK over the past 2 and a half years. As a tenant for a flat DJ Alexander were 'managing' here is what you can expect: 1. DJ Alexander noted multiple issues inspecting the flat prior to it being let out to us. 2 and a half years of complaints later and these issues persist along with the side effects of them not being fixed. This has ended up costing severe detriment to the quality of life for tenants and a cost to the landlord to fix issues which have been left to fester and grow. Each yearly inspection they did their 'tick box' exercise of looking around and logging exactly the same unresolved issue as the year before saying 'they'll get someone to look into it'. Nothing ever get's fixed. 2. Upon entering the flat we, as tenants, diligently went through the flat noting all issues and logging in the DJ Alexander maintenance portal. All issues were closed down by DJ Alexander without ever being addressed. Disgraceful. The time we have taken to log issues for our landlord has been disregarded. 3. We rented a property that for extended periods had no use of the en-suite shower, no hot water, gas leak, corroded gas flue, smell of raw sewerage in the upstairs bathroom and master bedroom, broken electrics in the whole living area, severe leak from upstairs bathroom pouring water down into boiler room. All without any reduction in rent from DJ Alexander. 4. They refused to return our deposit despite us enduring the above, and cleaning meticulously throughout. The property was left in a far cleaner condition than when we moved in. Yet we were still charged. We paid to have all soft furnishings professionally cleaned prior to moving out. The incompetent chap who dealt with our Checkout was made aware of this, however still instructed the same cleaning to be done again charged out of our deposit.

Duncan · 10 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

This agency prioritises their landlords over their tenants. The only good thing they give their tenants is the report maintenance system. Apart from that, the staff will not see its tenants as actual people, discriminate against students with condescending attitudes, always take the side of landlords. I would advise any future students or young professionals to avoid letting from this company. After we were told to leave the property due to the landlords (the landlords on the other hand were the most lovely people) wanting to sell the property, the agents gave us very little information as to why this decision occurred and used the opportunity to promote their other letting properties instead of supporting the tenants. We were “promised” priority in rent applications and viewings which essentially meant nothing due to their poor communication between their own management team. And of course, like many letting companies - will make the most use of your deposit. If you are to pursue a property with high deposit, I advise not - they will rinse 90% of it and claim it as damages or cleaning despite it being their own obligation. Love the landlords, very much dislike the agents and company.

Akif · 10 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

D J Alexander Lettings - A professional experience

D J Alexander Lettings, Edinburgh, have been thoroughly professional throughout the rental process. We have found all members of staff that we have dealt with extremely helpful, efficient and very clear in all aspects of their communication with us. A special thanks to Gill Robertson‑Cree who assisted us through the application process. She had a wonderful manner and answered all our questions competently. We would have no hesitation in using D J Alexander in the future or recommending them to others.

Sandra · 9 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

Helpful and considered guides through…

Helpful and considered guides through the whole process and delivered a great result

Craig · 9 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

We had an excellent experience recently…

We had an excellent experience recently with Property Manager, Kieran Mooney. Kieran was friendly and helpful when conducting the viewing and his subsequent communication has been extremely polite and professional. Thanks for all your help Kieran!

Mary · 9 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

Brilliant estate agents

Brilliant estate agents. It was easy and quick to find a rental property when moving from Manchester to Edinburgh. Ryan Cochrane was extremely friendly, helpful and knowledgeable throughout the process. He listened to our needs and concerns and came up with the perfect fit for us. Can't recommend him and DJ Alexander enough.

Sam · 9 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Trustpilot

Worst estate agent in Scotland

Most incompetent estate agent my partner and I have ever experienced

R · 8 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Trustpilot

I hate to leave bad reviews, but I'm left with no choice in the case of DJ Alexander

TLDR; do not maintain rental properties, incapable of holding a simple file for the property they are supposed to be 'managing', let out properties in disgusting conditions. My partner had the pleasure of finding a used condom upon entering the flat for the first time.DJ Alexander have proved to be the most incompetent letting company in the UK over the past 2 and a half years. As a tenant for a flat DJ Alexander were 'managing' here is what you can expect:1. DJ Alexander noted multiple issues inspecting the flat prior to it being let out to us. 2 and a half years of complaints later and these issues persist along with the side effects of them not being fixed. This has ended up costing severe detriment to the quality of life for tenants and a cost to the landlord to fix issues which have been left to fester and grow. Each yearly inspection they did their 'tick box' exercise of looking around and logging exactly the same unresolved issue as the year before saying 'they'll get someone to look into it'. Nothing ever get's fixed.2. Upon entering the flat we, as tenants, diligently went through the flat noting all issues and logging in the DJ Alexander maintenance portal. All issues were closed down by DJ Alexander without ever being addressed. Disgraceful. The time we have taken to log issues for our landlord has been disregarded.3. We rented a property that for extended periods had no use of the en-suite shower, no hot water, gas leak, corroded gas flue, smell of raw sewerage in the upstairs bathroom and master bedroom, broken electrics in the whole living area, severe leak from upstairs bathroom pouring water down into boiler room. All without any reduction in rent from DJ Alexander. 4. They refused to return our deposit despite us enduring the above, and cleaning meticulously throughout. The property was left in a far cleaner condition than when we moved in. Yet we were still charged. We paid to have all soft furnishings professionally cleaned prior to moving out. The incompetent chap who dealt with our Checkout was made aware of this, however still instructed the same cleaning to be done again charged out of our deposit.Be wary as this company seems to have miraculously improved their trustpilot score. Are a number of legitimate reviews being removed? As I have said above we have photographic documentation to prove the catastrophic failings of DJ Alexander and hope those who read this review have not yet committed themselves into a contract with this despicable company.

DF · 8 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

5 stars to Carol Clark and Micael Pereira

Carol Clark and Micael Pereira in the Edinburgh team were outstanding in their customer care as our son rented a flat with us guarantors. Because our money was not all held in a current account the Goodlord app was difficult for us and Carol sorted it all out quickly and patiently, Micael was great with all the other admin required. Would definitely recommend and our grateful thanks to them both

Annie · 8 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

Fantastic service by all the team

Yasser and all the team were absolutely amazing in selling my dads flat for me. They all worked very hard and kept me up to date with everything that was happening. I honestly don’t have one complaint in anything they all did.Yasser In particularly was fantastic at his job and I was very impressed with him from the get go. All the team made a very difficult time for me so much easier and I’m so grateful to them all. Also the lawyer Donald Towsey who Yasser got for me was also brilliant. Thanks so much to all the team you are all fab in my eyes.

Lindsey · 8 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

Excellent customer service!

As someone moving quite some distance I was apprehensive but I spoke with Kieran and he answered every question I had promptly which made the whole experience far less stressful than I had feared! Overall a really friendly customer service experience to help a really smooth transition:)

Millie · 7 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

Viewing

Really good viewings, Ellie was extremely helpful. She was friendly and very good at her job. Thank you :)

JC · 7 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

Smooth On-boarding

The whole on-boarding process was smooth and Calumn Robertson helped us brilliantly.

Sheikh · 7 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

Recently checked into a new property as…

Recently checked into a new property as tenant. Diane and Caroline as property managers have been excellent in managing this. Diane was very quick in resolving flush issue with a vendor that I noted during jey handover

Naveen · 5 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

Good Transition: England To Scotland

I relocated all the way from England to Scotland as a result of job employment and having Carol Clark processing my Application form has been a very excellent transition for my family. Everything (less then 10 days) was fast and speedy from the day I submitted my form.Great customer service as well from Stephanie McMillan as well, very open and always ready to assist. I can see professionalism in there work and team working spirit.

Fundel · 5 August 2024 · DJ Alexander Edinburgh (John Cotton Centre)