5/5
Rating only, no written review.

Trusted Agent profile · Shropshire
Verified
★★★★★
2,178 reviews across 7 offices and 2 platforms
DB Roberts has seven offices, in Telford, Wolverhampton, Oakengates, Stafford, Shrewsbury, Wellington and Emstrey (Shropshire). Together they have 2,178 reviews on two platforms, rated 4.8 out of 5 overall.
DB Roberts's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
5/5
Needed something urgent and Bethany was very understanding and helpful. Excellent customer service.
5/5
I really want to thank DB Roberts especially the staffs in Oakengates,they have been so wonderful and respectful since we moved into our home. Thank you specifically to Bethany,Alison and the rest of the staffs in …
Cassandra, it’s wonderful to hear how well you’ve been supported by the Oakengates team. We’re proud to have such dedicated staff like Bethany and Alison. Thanks for sharing your experience with us!
5/5
In any of the interactions I always had a great experience. I was kept updated on each step. Received emails confirming if a process was completed. All my requests or adjustments dealt with promptly. …
Thanks, Vânia! It was a pleasure assisting you. We’ll be sure to pass your thanks to Megan, she’ll be delighted to know her hard work was so appreciated.
5/5
Lisa, Bethany, Tia, Nicole and (more recently) Donna have always been polite and pleasant in their work, in my experience. they work hard to provide an efficient service. …
Thank you for the wonderful 5-star review, Corinne! It is rare to have so many of our team members mentioned by name, and we are incredibly proud of Lisa, Bethany, Tia, Nicole, and Donna for the hard work they do. Whether it’s navigating … More
5/5
DB Roberts and had a very positive experience. I have recently become the landlord of a property and approached the lettings department to assist me with the management of my property. I was really pleased with the service I have received …
Hi Matthew, thanks for the fantastic feedback! We are pleased to welcome you as a new landlord with DB Roberts. We understand that trust is everything when it comes to managing your investment, and we’re so glad you feel your property is in … More
5/5
I have worked with DB Roberts Lettings for many years. They have always displayed unmatched professionalism and taken a proactive approach to managing my tenancy, helping me immensely to stay on top of any letting issues that have arisen. …
Thank you so much for taking the time to leave such a detailed and thoughtful review, Patrick! It is great to hear this feedback from someone who has worked with us for so long. … More
5/5
The team of Wolverhampton at DBRoberts have been amazing. Highly recommend them to everyone.
1/5
Our experience dealing with Cameron over our deposit return was extremely disappointing and unnecessarily stressful. Despite leaving the flat professionally cleaned (with receipt provided), we were …
Dear Ruby, I am sorry to hear that you are dissatisfied with how your deposit return was … More
5/5
Matthew was excellent during my property viewings. He was professional, friendly, and incredibly detailed in showcasing the property. He listened carefully to all my questions and made sure I got the right answers. I would highly recommend …
5/5
Matthew was great. Kept in touch and listened to our requirements. Answered all our questions promptly and professionally. On the day of the visit he arrived promptly and walked us through the property in great detail. His knowledge is second to none. Unfortunately we didn't like the property and have now decided to look for properties outside of West Drayton. Thanks Matthew for you support so far and I wish you all tbe best. Regards Ashish
5/5
I highly recommend Cameron for their excellent service during our recent move. James Wensley and Nicola Tadman were our main points of contact and they were both incredibly helpful and efficient throughout the entire process. They kept us updated at every stage and made sure the transition into our new home was seamless. Very impressed with their professionalism and local knowledge.
Thank you for your review Jainik, Ketan Tailor MARLA Lettings Director
5/5
Hello Nicola I would like to thank you Nicola Tadman for being super helpful and supportive in showing us and making our first property a very special one. This was my first place to move into and I had no previous experience. You have been very informative and a great support in helping us guide, answer every little question put towards you and choose the best home for me and my partner. Nicola you truly are a gem and it was a blessing to have had you help us find our home. I hope you help and give people happiness, how you have done for us. I hope and wish you will continue doing great work and you do for others what amazing work/help/support you have done and given us. Thank you Nicola We love our place and it couldn’t have happened without you.
It was lovely to see such a glowing review for Nicola. Thank you Data Ketan Tailor MARLA Lettings Director
5/5
We recently moved into our new home and had a fantastic experience with Cameron. Moving can be incredibly stressful, but the team made it so much easier for us. A huge thank you to Nicola Tadman and James Wensley, who were both absolutely brilliant. They were professional, responsive, and went above and beyond to ensure everything was handled smoothly. It’s rare to find such dedicated service, and we couldn't be happier in our new place. Highly recommend them if you're looking for a stress-free move!
5/5
I had a fantastic experience working with Ketan from Cameron. From start to finish, he was incredibly helpful, professional, and went above and beyond to ensure the rental process was seamless. He communicated clearly and handled everything with great efficiency. I’m confident that his high level of support will continue right through to the move-in date and beyond, as he’s proven to be someone who really looks after his clients. I highly recommend reaching out to Ketan if you are looking for a stress-free move!
Hi Roba, It was a pleasure assisting you. Ketan Tailor MARLA Lettings Director
1/5
TENANTS BEWARE!!!! If i could give this less then 1 star i would. As a tenant, we have been ignored, shunned and even i would say bullied from the manner and tone they email us with. We are just an issue to them! We moved in to a property they said has gas heating , but it didnt!!! But gas still runs to property to we still pay a service charge of £10 a month but estate agent and landlord will not respond!! Either landlord is away and they cant talk to them, or now a staff member is on annual leave abd so cant discuss!! This has gone on since august and instead of resolving they evicted and are selling house. Still will not give us any answers to the hundreds of £££££ it has cost us for gas we dont have !!!! I have attached emails from them for you to read the tone. They are rude and do not care about their tenant!
5/5
Really good and easy experience finding the right flat. Nicola was really helpful in answering our queries and/or getting back to us in a timely fashion. We definitely recommend Cameron to anyone looking for great flats!
Thank you for sharing your experience with this review. Ketan Tailor MARLA Lettings Director
5/5
Professional friendly service from the outset. Our property was valued and put on the market swiftly and Matthew El-hawary alerted us to suitable properties, once we had potential buyers he liased quickly and efficiently and has kept us fully up to date. Let's hope the rest of the move goes as smoothly from here on!
5/5
We had a great experience with Nicola Tadman. They supported us at every step, from property viewings to helping us understand the agreement and overall process. Considered our request to close the deal. Very professional, knowledgeable, and always ready to answer questions. Highly recommended.
1/5
Our experience dealing with Cameron over our deposit return was extremely disappointing and unnecessarily stressful. Despite leaving the flat professionally cleaned (with receipt provided), we were initially presented with a £460 deduction claim. A large portion of this related to additional cleaning, even though the property had already been professionally cleaned to a high standard. Many of the issues listed in the check-out report referred to minor dust or vague comments such as “further staining,” yet there were no comparable check-in photos or clear evidence showing any deterioration. We were also told that a cleaning quote had been obtained from “Mobile Maids.” However, we had already contacted this company ourselves while arranging our own cleaner and knew their pricing. The quote Cameron provided was higher than what Mobile Maids quoted us directly, which raised concerns about transparency. We submitted a detailed written response with supporting evidence, including photos and video footage from the day we vacated the property. An alleged mattress stain, which was not present when we left and was contradicted by our video evidence, was later removed and described as a “gesture of goodwill.” It did not feel like goodwill, it felt like a charge that should never have been proposed in the first place. Throughout the process, our detailed points were largely ignored in email responses. Instead of addressing the substance of our evidence, the proposed deduction amount would simply be reduced slightly. It felt less like a fair review and more like a drawn-out negotiation process in the hope we would eventually accept a higher figure out of exhaustion. We were told discussions had to remain in writing, yet when we did manage to speak by phone to challenge certain points, such as being told we were liable for dust because we vacated a couple of days before the tenancy ended, there was no clear justification provided when questioned. We were repeatedly warned about the inconvenience and delays of going through the Tenancy Deposit Scheme, alongside suggestions that the original higher claim would be submitted if we did not agree to revised figures. This felt pressurising rather than constructive. In the end, the proposed deductions were reduced from £460 to £275. While this was presented as a “fair agreement,” we do not believe we should have been paying anywhere near that amount given the condition the property was left in and the professional clean already carried out. We ultimately agreed simply to bring an exhausting process to an end. The entire experience was time-consuming, frustrating, and could have been handled far more fairly and transparently.
Dear Ruby, I am sorry to hear that you are dissatisfied with how your deposit return was handled. For clarity, both the inventory and check-out reports were carried out independently by a third-party professional inventory clerk to ensure impartiality and avoid any conflict of interest. Following the initial proposal, we have engaged in further correspondence with you during which all information and supporting evidence you provided were carefully reviewed. As a result of this review, we amended the proposed deductions, and the revised figure was subsequently accepted by you. I would like to confirm that the proposed deductions were supported by contractor invoices. You were advised that referring the matter to the Tenancy Deposit Scheme (TDS) for adjudication can be a lengthy process, as it requires formal submissions and an independent assessment. This was outlined to ensure transparency regarding the procedure and anticipated timescales. In line with the Company's standard practice, we keep all deposit discussions in writing to maintain a clear and accurate record. I trust this clarifies the process. Karolina Buczynska Director of Property Management and Compliance MARLA MNAEA
5/5
Matthew was excellent during my property viewings. He was professional, friendly, and incredibly detailed in showcasing the property. He listened carefully to all my questions and made sure I got the right answers. I would highly recommend Matthew if you're looking for a property manager who genuinely cares about helping you find the right home.
5/5
I highly recommend Cameron for their excellent service during our recent move. James Wensley and Nicola Tadman were our main points of contact and they were both incredibly helpful and efficient throughout the entire process. They kept us updated at every stage and made sure the transition into our new home was seamless. Very impressed with their professionalism and local knowledge.
Thank you for your review Jainik, Ketan Tailor MARLA Lettings Director
5/5
Matthew was great. Kept in touch and listened to our requirements. Answered all our questions promptly and professionally. On the day of the visit he arrived promptly and walked us through the property in great detail. His knowledge is second to none. Unfortunately we didn't like the property and have now decided to look for properties outside of West Drayton. Thanks Matthew for you support so far and I wish you all tbe best. Regards Ashish
5/5
Hello Nicola I would like to thank you Nicola Tadman for being super helpful and supportive in showing us and making our first property a very special one. This was my first place to move into and I had no previous experience. You have been very informative and a great support in helping us guide, answer every little question put towards you and choose the best home for me and my partner. Nicola you truly are a gem and it was a blessing to have had you help us find our home. I hope you help and give people happiness, how you have done for us. I hope and wish you will continue doing great work and you do for others what amazing work/help/support you have done and given us. Thank you Nicola We love our place and it couldn’t have happened without you.
It was lovely to see such a glowing review for Nicola. Thank you Data Ketan Tailor MARLA Lettings Director
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Telford has the most, with 733 reviews rated 4.8 out of 5, followed by Wolverhampton with 732.
The seven DB Roberts offices, by town: