Trusted Agent profile
★★★★★
933 reviews across 2 offices and 3 platforms
Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 933 reviews on three platforms, rated 4.8 out of 5 overall.
787
Reviews on Google
All 2 offices
90
Reviews on Facebook
All 2 offices
56
Reviews on Trustpilot
Business-wide
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Cumbrian Properties's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleAbsolute timewasters snobby attitudes from there lettings staff and bum scruffy houses they try to let you avoid at all costs they also never phone you back complete waste of spaces do not use you will regret it.
Hi Mark, I am sorry to hear your experience with Cumbrian Properties was not satisfactory. As you can see from our previous reviews we do pride ourselves on excellent customer service. We wish you all the best with your property search.
5/5
GoogleThey were very professional and made my renting process very easy
Thanks for your review Mireia :)
5/5
GoogleFriendly family ran business that leaves you with warmth in your heart there are still excellent companies left such as this one in this world where we suffer so many times from very poor customer care and consideration for both clients journey.
Wow! Thank you so much Tracey for your amazing and thoughtful review. We are very happy that we could offer you a friendly and considerate service and wish you all the very best for the future. :)
4/5
GoogleNever any problems and always felt supported and kept in the loop. The whole team always felt very welcoming and helpful. Thank you!
Thank you for your review, we are pleased to hear you were happy with our service
5/5
GoogleVery pleased the the service from start to finish with cumbrian property esp Susan, I've asked loads of questions & she's always found me the answer. Would highly recommend
Thank you for your review, we are pleased that Susan could help
5/5
GoogleFirst rate team . Courteous, warm, and efficient. They’ve probably set the bar a little too high for competitors to reach. A memorable experience. Thank you.
Colin, Thanks for your superb review. We are glad we could help you over the past few years and wish you all the best in the future. Feel free to pop in to say hi! Thanks again, Lettings team.
5/5
GoogleCumbrian Properties have been brilliant the girls we dealt with in the office where very helpful and friendly everything went smoothly and we where always kept informed first class service
Thank you for your review, we are pleased to have helped throughout the process
5/5
GoogleThank you Sasha for your help during the purchase of our house. I would recommend Cumbrian properties as a first choice.
Hi Robin, thanks for the review. We will pass on your words to Sasha. We are delighted that Sasha could help you purchase your new home!
5/5
GoogleI used Cumbrian properties to purchase my last home, I was very impressed with the service and would definitely recommend them.
Hi Brendan, Many thanks for your fantastic review. We are glad we could help. All the best for the future.
5/5
GoogleExcellent service and very friendly staff. Was kept well informed of the progress of my rental application all the way through, and was moved in as quickly and seamlessly as possible.
Thank you for your review, we are happy that we could help find your rental property
5/5
GoogleAs a contractor to Cumbrian Properties for many years I can honestly say that they are an extremely professional company to work for, with a very well organised and friendly team.
Many thanks for your review and as always your service
5/5
GoogleDonaldsons Damp-proofing have worked with Cumbrian Properties for the last 5-6 years doing all the Damp & Timber treatment surveys for the properties they are selling and we also carry out the maintenance works for the lettings side of the business (Damp works, building works etc).. they have a great team that are very professional and organised.. we highly recommend Cumbrian Properties..kind regards Russell DDP
Thanks Russell for your review
5/5
GoogleSusan at Cumbrian Properties was absolutely fantastic, she dealt with our application from start to finish with professionalism, friendliness and efficiency.
Hi Martyn, Susan will be delighted to read your review! Thanks for the kind words and we hope your move goes well :)
5/5
GoogleThey did everything so quickly when my rental house needed an urgent leak repaired...and they kept me fully informed as to progress and cost. Excellent staff and customer care. Thanks
Thanks for your great review Kevin. We are happy we could help you rent out your property. We will pass on your review to the maintenance team. Thanks again.
4/5
GoogleMy wife and I have found Cambrian Lettings to be prompt, efficient and reliable for the years that they have been managing our properties. I would recommend Cumbrian properties highly.
Thank you for your review
5/5
GoogleI've worked with Cumbrian Properties for many years and I've always found them to be well organised and efficient. I have no hesitation in recommending their services.
Thank you for your review and help as always
5/5
GoogleCumbrian Properties have always worked hard and efficiently to sell (or assist us to buy) properties. In this instance Ann, at the auction department, went above and beyond - thank you.
Hi Don, Thank you very much for your kind review. We will pass on your words to Ann.
5/5
GoogleConnor was very helpful through the whole process of us finding our home from start to finish. Would certainly recommend Cumbrian Properties! We couldn’t be happier
Thank you, that is great to hear and we will pass your feedback on to Connor
5/5
GoogleI found all the staff who deal with the property lettings side of the business to be very professional and helpful in there roles. It has been a pleasure to have rented a property through Cumbrian Properties. Special thanks to Susan and Connor.
Thank you for your 5 star review
5/5
GoogleCumbrian properties guided us every step of the way and Connor and his team were polite and professional in all our encounters , clarifying every little thing. Highly recommend their service for anyone. Jeanette and Ram
Thank you for your review for our rentals team
5/5
GoogleI would highly recommend the service given to us from Gemma at Cumbrian Properties while selling our property. We never had to ring to find out how things were going as Gemma contacted us regularly with information and answered every question we had without a problem. A very big thank you to Gemma and Cumbrian Properties.
Thank you for your fantastic review. We are pleased that we could help with the sale of your property and kept you updated throughout
5/5
GoogleExcellent customer service. Good communication. Would highly recommend. Gemma was excellent and worked hard to keep us updated. Would use Cumbria Properties again. Thank you, Mr & Mrs Scott
Many thanks for your brilliant review. We will pass on your kind words to Gemma.
5/5
GoogleGreat service- Liam was excellent both times I viewed a property/ friendly, helpful and good advice. Connor got everything sorted for me when I decided to go for the property and was quick to reply and helpful. I would definitely recommend them from my experience so far.
Thank you for your 5* review
5/5
GoogleSusan and the team at Cumbrian properties have been absolutely fantastic helping me find my new home. I would highly recommend them for helping your find your new home. They make a great cup of tea too :) AndrewH
Thank you for your review for our rental team, we are pleased we could help
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Carlisle has the most, with 778 reviews rated 4.8 out of 5, followed by Penrith with 211.
Yes. In The Trusted Agent 2026 awards: Cumbrian Properties, Carlisle won Platinum.
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