Trusted Agent profile
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
CPS Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLovely experience with CPS so far
Lovely experience with CPS so far. The viewing was great and well managed and all contact since has been brilliant. Very easy to reach and helpful over the phone. Looking forward to signing and moving in!
4/5
TrustpilotCPS Homes always answered my calls…
CPS Homes always answered my calls quickly and efficiently. They always gave me feedback on my house after each viewing. Hopefully the sale of my house will be just as smooth. Thank you for being such a great team.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleBrilliant!!!!
4/5
Googlehelpful staff, both on the phone and in person
5/5
GoogleVery helpful and professional, good all round service
1/5
GoogleThe worst agency I never seen. Poor professionalism.
1/5
GoogleLack communication amongst themselves, don't often stick to procedures, monopolise on the lack of knowledge and experience that students have with using a letting agency
5/5
GoogleThey were friendly and professional - looking forward to getting our references sorted and moving in.
5/5
GoogleGood range of properties, really helpful staff plus discounts on agency fees for repeat customers, very happy with CPS
4/5
GoogleTom was fab with us, found out flat after the first appointment. We'll see how efficient they are while living there.
3/5
GoogleFriendly, informative, and relatively quick when things break etc. Only problem is that they often don't give any notice before viewings, when they're legally required to give 24 hours notice at an agreeable time. Not perfect but I've had much, much worse
1/5
GoogleThe worst agency that I've seen in my life. I'm a french student that came for the first time in cardiff and only for two month. My friend and I went for the first time in Cardiff we didn't know about cps we have seen an ad of rooms it looked good and because we hadn't time to look for an other room so we decided to take it. First they wanted the deposit before our names after that because it was our first time and we were from aboard they tell us in plus to pay the two month directly. We hadn't the money they give us just 2 day to make us live the hell after that they didn't even help us to find the house we take 2h to make two street because we didn't speak English very well.after 2h we find it when we come in the smell was horrible some of the tools of the kitchen were broken we hadn't place in the fridge because they take all of it in the room under the bed it was so dirty and the bed too the wall of my friend room was so dirty after those two month we had to live in hell for the last day we were the last with my friend to go and all of the flat let their trash we had to clean it to them to have our deposit we cannot fish it because they was so many thing they were 7 and we were two to clean it the women who came to contol it tell us because we cleaned it alone and we were her for only two month that they are not going to take that much because all of the thing that was broken were like that when we first came and know that we came back to France they tell us that they are going to take the half of our deposit because they think that we have broken the think who where in the house whereas it was like that because the students were here for a year. So know all the students have their normal deposit but we have the half of it. It was really surprising I didn't know that cps was thief so I don't recomende it even more for student from aboard. They laught of you. Never going to come back in this agency. If my friend want to study in cardiff in the future I won't recommend cps because I don't want them to live like I've lived. Thanks cps to make me live my first experience in cardiff like that.
5/5
GoogleSuch a professional and helpful agency, they helped me and my partner find a flat on the same day we viewed and were moving in in less than 2 weeks! I definitely recommend CPS homes
2/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi Saman, glad you liked them and we were able to find you something for next year! :)
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleFor international students, especially Chinese compatriots, it is recommended that you choose to live in a student apartment with a bill. If you live in a house recommended by such an agency, you will not have many happy days in a year. Spend more money to choose good accommodation. It's very worthwhile. Here, the employees are very enthusiastic and polite before signing the contract, but after signing the contract, they look completely different. When I come to a foreign country, I hope to study hard and experience life, rather than facing a big hole in the wall that has not been repaired for a long time. I don’t even want to mention the agency deposit. In short, if you choose cps home, I will choose a patience elective course. It is up to you whether you choose it or not. good luck.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2019.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
