Trusted Agent profile
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
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CPS Homes's two offices, most reviewed first. Each has its own page.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2019.
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery professional and dynamic estate …
Very professional and dynamic estate and letting agency. They have dealt with sales and lettings on my behalf and I have found their service to be excellent. Some firms simply put a board up , pictures in the office and simple online advertising , CPS actively marketed my properties and achieved excellent results. Will definitely stay with CPS for all my property requirements
5/5
TrustpilotWould recommend!
Very helpful staff with friendly, low-pressure atmosphere. Showed us around as many houses as we wanted and the signing process was very simple!
1/5
TrustpilotWe let one property through CPS
We let one property through CPS, and we've had many negative experiences. These negative experiences include frequent late rent payments, and being charged £771 for furniture replacements without my authorisation (CPS are only authorised to spend £50 without my say so)- I only discovered this poor quality furniture at the property when I was delivering replacements I'd purchased myself!
4/5
TrustpilotWas shown around by a really friendly …
Was shown around by a really friendly woman who answered all of our questions and understood all our concerns. Only issue has was it was a bit hectic there were dozens of other students around I think some staff found difficult to keep track.But would definitely recommend. :)
5/5
TrustpilotFriendly staff. Easy communication
Friendly staff in the Woodville, Cardiff Office. Easy communication and all information provided as promised.
3/5
TrustpilotFriendly staff
Friendly staff, but do not allow second viewings and very pressured into agreeing for a property that meetings. Quite pushy, and uncompromising for groups needs at times
4/5
TrustpilotTop service
Very helpful, refreshingly honest, and incredibly supportive. All qualities that make for a top service. Thank you!
5/5
TrustpilotVery easy to communicate with and …
Very easy to communicate with and helpful when asked questions
5/5
TrustpilotFriendly, Fast and Reliable.
Fast and friendly! Oliva provided us with all the information needed. Made the appointment and rescheduled it to fit all of us all in to view a house. When viewing the house she was realistic with our budget. She organised the viewings from most expensive to least. This showed us realistically what we could expect from a house. I suggest every student use CPS Homes to book their student house!
4/5
TrustpilotEveryone was very helpful
Everyone was very helpful, informative and honest. I did not feel as if I was being sold a house they did not believe in. They gave clear and good advice on what to do about payments, and accommodated to our needs.
5/5
TrustpilotReally good about getting alterations …
Really good about getting alterations made to the property in order to improve it
5/5
TrustpilotExcellent service
Rating only, no written review.
4/5
TrustpilotGood
Good, efficient and professional service - would use again.
4/5
TrustpilotAmazing service
Made the process of finding a house super easy, helped us all through it and even stayed late to view one last house (which we went for) excellent service, would highly recommend if you know what you're looking for!
1/5
TrustpilotMy partner's daughter rented a house in …
My partner's daughter rented a house in Cardiff about through CPS all seemed ok at the start when she and house mates moved in around September time. Then it started to get cold and the damp arrived, the basement had water in it. This was all reported to CPS with little response. Upon returning from Christmas holiday they found the house in turmoil the builders had moved in with no warning. She had to stay in a Hotel for two nights after which she moved back to the house. When she asked CPS for a refund for the Hotel she was told no as her room and bathroom upstairs was ok they didn't think they needed to this went on for weeks of negotiations to no avail When they moved out at the end of the contract they didn't even get there full deposit back CPS you are a disgrace
1/5
TrustpilotAvoid at all costs
My experience with CPS Homes, is unfortunately not a positive one. The staff are unprofessional and incredibly rude, especially Gareth. They do not take responsibility for anything and instead blame landlords, cleaners and tenants for any discrepancies. They do not clean properties between tenants. The staff are young and arrogant, do not listen and always think they are right. They have no people skills whatsoever and do not know how to talk to people. The only response to any of these negative reviews is to a disgruntled landlord which clearly shows that they care more about their landlords and money than they do about their tenants.
3/5
TrustpilotSigned for a house we felt pressured to …
Signed for a house we felt pressured to sign for because we were told they only had "3 houses left" which was a lie. Eventually we found our dream house and exchanged the agency fees but were told conflicting information about when payments were due so we now have less time to pay our agency fees/deposit than we believed we did. Overall, we got the house we wanted and are satisfied but there was a bumpy road leading to this point.
1/5
TrustpilotRUDE STAFF WHO DO NOT ADMIT FAULT OR RESPONSIBILITY FOR ANYTHING
This company was great and very friendly to start with. Our problems started with their "Deep clean" of my daughter's flat. Basically, it did not happen. When we arrived at the flat to find it in a disgusting state (photos were taken) I phoned the office and spoke to Gareth telling him that we were promised over the phone that the bedsit would be deep cleaned before my daughter moved in. He basically called me a liar and said that it had been cleaned. I had to send photos and contact the cleaning company before they would take notice. Gareth is the rudest member of staff I have ever had to deal with in any company, he ended up putting the phone down on me and when my son and I went in to The Woodville Road Branch to continue to try to resolve the problem we were called threatening. I later found out that the Manager Nikki Lewis was present in the office this day but did not get up at any time to help resolve the issue (even though his staff member felt threatened by a 50 year old woman). The cleaning company were called out the following morning and attempted a deep clean (three of them) with my daughter, son and myself in the bedsit. You can imagine the fumes. We helped them and it took six of us a good couple of hours to clean the bedsit thoroughly. We asked the cleaning company if they had been contacted to clean the flat before my daughter moved in and they said no. So, someone, somewhere is lying. To this day CPS say that the cleaning was carried out, just not to our satisfaction. My daughter has had various maintenance issues, blinds breaking, broken fridge, broken extractor in bathroom, broken freezer (when all her freezer food defrosted) broken cupboards and drawers, broken shower head. The latest issue is her washing machine handle broke leaving her clothes stuck in the washing machine, they are checking liability before they will help her with this. Once maintenance issues are reported they do respond quite quickly but there have just been so many. At the moment my daughter is freezing as the heating system is so old even the maintenance man admitted he did not know how to use it. They provided her with no manual, just like the staff did not know about parking procedures for the flat, the code to enter the back door, etc. My daughter had to ask other tenants. To make matters worse, a few weeks back my daughter had the maintenance man in while she was at work. There are two locks on her door, CPS only gave her a key for one, yet gave the maintenance man both keys. Yes, you guessed it, he locked her out at 10.30pm at night, he was devastated and very worried about where she would go. Obviously so were we but we were two hours away and buses to where we live had stopped running. She was basically homeless for the night and stuck in Cardiff, none of her friends were in, they had all gone home. CPS showed no concern over a 20 year old girl having no where to sleep that night and thank God her neighbours came in at 11.00pm and let her sleep on their kitchen floor. CPS blamed the maintenance man and told us if we contacted the police to break her in her own flat we would be charged. I have asked for them to simply apologise and admit some fault with regards to any of our complaints and look at how they treat their customers in the future, with a great deal of them being young students. The Manager Nikki Lewis has taken no responsibility at all but blamed myself, the cleaners and maintenance team. I am now looking to take further action against this company.
4/5
TrustpilotQuality Service
They offer you the best details they can on each house, all at different prices so you can make your own decision. Excellent service transporting and viewing the houses as well.
4/5
TrustpilotWere quick and helpful in finding a …
Were quick and helpful in finding a student house, and provided lots of information concerning the house
4/5
TrustpilotVery good and helpful
Very good and helpful and allowed us extra time in our appointment which enabled us to find a house we all loved.
5/5
TrustpilotExcellent service
Excellent service, all staff very helpful and friendly, answered all questions we had. Lots of lovely houses to choose from, quick and easy and enjoyable process and experience. I'd definitely use CPS homes again.
5/5
TrustpilotThe staff were really helpful and …
The staff were really helpful and friendly. They never pressured us and explained every process of our application carefully so there was no confusion. We would definitely recommend CPS to others.
5/5
TrustpilotGreat first time renting
Staff were helpful, honest and extremely understanding of the needs of students and gave great advice for people renting for the first time.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
