Trusted Agent profile
★★★★★
2,658 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,658 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,223
Reviews on Trustpilot
Business-wide
CPS Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotOutstanding knowledge
CPS sold my HMO property (2 studios+2 one-bed flats). From the initial meeting with Nathan Walker I was filled with confidence due to his outstanding knowledge of the market. Due to his contacts/knowledge the property was sold without going to market for well above what i was valued by other companies.
5/5
TrustpilotGreat Result!
CPS helped us to achieve over the asking price and our agent Tamara was heavily involved with a lot of chasing of buyers solicitor to keep the sale on track. pleasure to work with!
5/5
TrustpilotQuick and efficient service which has…
Quick and efficient service which has been well communicated.
5/5
TrustpilotEasy company to deal with
Rating only, no written review.
2/5
TrustpilotFast enuf to take you money
Fast enuf to take you money but when leaving place they wont give bond back. Will be going to claims court as they charging me for item that are out of my control. 1 item they chargjng me for is cleaning costs witch i am disputing. I left my place spotless and have pics to prove. Not waiting for cps to get back to me im going to small claims with my photos. Very bad company better 1's out there
4/5
TrustpilotLetting Agent
Really impressed with CPS Homes, especially the wealth of experience provided by Sian and Rhys.Communication could be better to get the 5 star rating, but I wouldn’t use any other agent other than CPS Homes.
5/5
Trustpilothighly recommeded
good responsible agent and we trusted all our properties with CPS homesNikki is a excellent manager indeed
5/5
TrustpilotKeep up the fantastic work Clare !
I have dealt with CPS homes for a number of years with respect to rental of my apartment in Cardiff Bay. The current team there is managed by Clare Sinclair whom I find to be courteous, efficient and professional in dealing with all aspects of managing the letting agent / landlord relationship. In a world where many people are too ready to criticise bad service , to few of us praise examples of excellent customer service !! Clare illustrates excellently how to properly manage the customer relationship and has been a great help to me in what has been a very difficult few months in dealing with some problem tenants . I recommend this letting agency to anyone !!!!
5/5
Trustpilot5 Star
Nathan and the team provided an efficient, professional service and I would have no hesitation in recommending to anyone looking to sell their home.
5/5
Trustpilotsaviours of the property world!
After receiving shocking service from another property agency, working with cps was like a breath of fresh air. They gave invaluable advice about how to put things right, provided amazing staff to help and rented my property on first viewing! I just hope that they continue to deliver the high standards received so far.
5/5
TrustpilotThank you for selling my home and being so fantastic!
I have just used CPS Homes to sell my apartment in O'Leary Drive, Cardiff Bay and I honestly cannot recommend them more highly!! I was really nervous putting my home onto the market because it was the first time I had ever sold a property, but I can honestly say it was 100% the best decision I could have made by giving it to CPS to sell. They sold it within just 2 days of it going onto the market and for £14,000 above the asking price!! To say I that I am delighted is an understatement! Tamara, Clare and Nathan were all excellent in keeping me informed of what was going on and really felt like they couldn't do enough for me. I can't thank you all enough - for anyone looking to sell, use these guys because they are absolutely ace!!! Thank you all :) Matthew
5/5
TrustpilotAbsolutely brilliant to deal with from…
Absolutely brilliant to deal with from start to finish. Very professional and friendly staff.
5/5
TrustpilotMy family and I have been using CPS…
My family and I have been using CPS Homes as our managing agent for more than 15 years. In terms of service and expertise the company and staff deliver year after year! Highly recommended if you looking for an agent to find you tenants and manage your property efficiently and professionally.
5/5
TrustpilotAlways helpful
CPS Homes is always helpful, responsive, reliable, trustworthy, carry on like this in the future, keep up with the good work :-)
5/5
Trustpilot5 star service all the way
5 star service all the way, with purchasing and rental service. Staff always reliable and helpful. 100% recommended them
5/5
TrustpilotForget the rest use CPS!!
I am thoroughly convinced that CPS is the only agent I am interested in working with. I put our rooms out with 4 agents and CPS are the ones who worked their magic, they are timely, professional and reliable. I strongly recommend them
1/5
TrustpilotDO NOT GO WITH CPS ESPECIALLY IF YOU ARE A STUDENT
CPS introduced me and 3 of my house mates (we’re students) to a home where we didn’t have a cooker for a month and when we eventually had a new one they left the old one in the middle of the kitchen, there was a leak in my friends room which the landlord didn’t fix, the cleanliness was very poor, mould in the shower and damp in all of the rooms. They are also holding our deposit back for no reason as we left the house cleaner than when we moved in. When we asked them for help with the landlord they said they couldn’t do anything as they didn’t manage the property YET they introduced us to it and took £90 each from us. Also gave us 10 minutes notice before every viewing. Very poor service would not recommend
5/5
Trustpilot5 Star CPS Service
Not only did CPS sell our property in Cardiff in an afternoon for more than the listed price, they also found us a brilliant home family home for the future. I can thoroughly recommend CPS Agent, Nathan Walker, as he couldn't do enough to make things happen and made us feel very comfortable about our new home. He really did give us a 6 Star Service (1 Extra). 'Online' only services don't compare - 'People need that personal touch' when they are spending their life's savings! And we got that at CPS - Highly recommended for both Selling and Buying.
3/5
TrustpilotOverall
Overall, I would say our experience was average. At first they were very professional and helpful. Then when the property didn't have much movement, they kept asking us to drop the price they had suggested to us. During the negotiating process it also seemed they were more on the side of the buyers than ours.
5/5
Trustpilotdealing with CPS currently
dealing with CPS currently, they have been very helpful and friendly, thank you:)
5/5
TrustpilotLetting Renewal.
We were very pleased that CPS let our property as soon as it became vacant.
5/5
TrustpilotA professional letting agency with…
A professional letting agency with courteous staff who are on the ball at all times - I receive accurate prompt info regarding my flat and they are quick in setting up tenancy and referencing . I have had no prob with this letting agent and would thoroughly recommend them !
5/5
TrustpilotNever had any problems
Never had any problems - fast turnaround for new lets
5/5
TrustpilotGreat so far !
Just at the half way stage, Maya from the office and her college who showed us around was polite attentive and answered any questions we had regarding the property !
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,744.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
