5/5
TrustpilotI'm very happy with the service…
I'm very happy with the service provided by Chelsea at Cps homes. We sold quickly and she kept in touch throughout the process.
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,658 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,658 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,223
Reviews on Trustpilot
Business-wide
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotThe most diabolical and unbelievable…
The most diabolical and unbelievable mismanagement of my property possible. This company cost me at least 4 months lost rent from their inability to communicate with each other and with ME! Some muppet decided to stop marketing my property without actually telling me or discussing it with me.And the person who did the last check out failed to identify some fundamental missing items and that the heating and hot water was left on (so it ended up being on for nearly 2 months!)God knows what I paid these people for! They seemed to have done absolutely nothing in nearly three years. And I didn't even get an apology for their failings
Agent replied · 10 June 2024
Dear Ms Wood, Thank you for taking time to review your experience, but we feel as though your comments are unfair and not an accurate representation of events.The tenants of two years issued their notice to leave, meaning the property would be available again from January. Our Lettings Team got in touch with you many weeks prior to this and sought to get the property on the market for you. We managed the property, so it was not in our interests (or yours) to have it fall empty. However, you informed us that you were looking to sell the property, and as such, our sales team got in touch to discuss this option. We advised you that if we were going down a sales path, we would not re-let the property, as it was likely an owner-occupier would wish to buy it.At the end of March, the sales team informed you that the prospect of finding a buyer was unlikely as, in its current condition, the property required a significant level of work, including damp-proofing. Damp is caused by structural defects, not mismanagement.Following this, our Lettings Team got in touch with you again to reconsider renting the property post-work being done. Lettings spoke with you in early April to discuss when the work would be complete, but you were unable to give us a timeframe. We could not market the property without a deadline on the work because we could not have had tenants moving into a property that was not habitable. You eventually told us the property would be ready by the end of May, but when we attended to get new photos of the property then, they were still incomplete. We continued to seek an update on the works in the month following, but this was to no avail. Whilst we were working hard to get this property on the market for you, we could not do so due to the reasons raised above, so it did have to sit empty over these months, something we gave our best efforts to overcome. Finally, tenants were charged accordingly for any issues raised within their checkout. If you have any further comments, please contact us directly to discuss.CPS Homes.
5/5
TrustpilotExcellent service as usual
CPS is an excellent lettings agency. They have provided me with a very professional service year after year. I find them very Knowledgeable on all aspects of property letting, and always willing to help with any questions. First Class
5/5
TrustpilotExcellent service
I am so pleased with their service - they have rented my house out for another year and at a very acceptable rent. Always ready to give advice and guidance if i ask for help. Very knowledgeable also.
1/5
TrustpilotAppalling service
CPS has provided appalling service to the student tenants of a house in Cathays. Our son is one of 6 tenants. We have had to intervene twice in two months to try and get CPS to make the landlord carry out fundamental repairs: 1st, to the broken boiler and 2nd, to repair a badly fitted and leaking shower. On both occasions, CPS was content to string the students along for *weeks* while the problem continued or -- in the second case -- deteriorated, leading to the collapse of the ceiling, with risk of electrical fire. Promised actions were not taken. On this evidence, CPS and this landlord are not fit to have responsibility to young people who lack experience to challenge unscrupulous behaviour. CPS effectively colludes with the landlord to the detriment of its own clientele. We have raised this problem with Cardiff Council and hope for action. Beware!!
1/5
YellCPS is not a trustworthy agent
CPS has provided appalling service to the student tenants of a house in Cathays. Our son is one of the 6 tenants. We have had to intervene twice in two months to try and get CPS to make the landlord carry out fundamental repairs: 1st, to the broken boiler and 2nd, to repair a badly fitted and leaking shower. On both occasions, CPS was content to string the students along for *weeks* while the problem continued or -- in the second case -- deteriorated, leading to the collapse of the ceiling, with risk of electrical fire. Promised actions were not taken. On this evidence, CPS and this particular landlord are not fit to have responsibility to young people who lack experience to challenge unscrupulous behaviour. CPS effectively colludes with the landlord to the detriment of its own clientele. We have raised this problem with Cardiff Council and hope for action. Beware!!
1/5
TrustpilotDreadful. AVOID at all costs
Hope the bad feedback on here is picked up by some so that you can save yourself time and money. Why did we pick CPS? What a shower. Checked out in June, no problems. Two months later, no deposit back, landlord is waiting for invoices for some work spotted by the landlord after check out, which apparently he is allowed to do. So why do CPS bother doing a check out. How can I now verify the work, and where's my money?(Edit)Two months down the line and CPS only responded to us once a Statutory Deceleration had been made to the Deposit Protection Scheme. Out of the blue, a bill for £1400 for works. New tenants in the property now, so the works can't be verified (convenient). £65 of the costs were identified by CPS in their check out report, others appeared from nowhere. CPS were advised that £65 was appropriate and what we would pay. The CPS rep replied 'I'm a little confused,I would recommend that if you are disputing any of the claims listed, you provide us with supporting evidence'. No - you provide evidence of your made up works. And if your confused by this, maybe this isn't the right job for you.Now, the landlord is to blame for these stupid, made up (and often duplicated) costs, but CPS are complicit in fully supporting the landlord by being obdurate, obstructive and un-supportive of the tenant's interests. And you can see they've got the balance of tenant's v landlord's interests wrong just by comments on Trustpilot.All of these claims can be verifed. AVOID CPS at all costs.(2nd edit 26/11/19) Received Deposit Protection Scheme arbitration outcome today. The landlord claimed £1588 from the deposit, DPS awarded them £55. If you make the mistake of using CPS, there is a process available to help you get your deposit back.
5/5
TrustpilotOnce again
Once again, another year of first class service!
5/5
TrustpilotFantastic service for landlords!
Fantastic service for landlords!We've had two rental properties with CPS for years. I can't recommend them highly enough. They provide us with excellent advice and their service is very efficient.
5/5
TrustpilotAll the people we have spoken to have…
All the people we have spoken to have been very helpful. They have all been quick to respond.
5/5
TrustpilotGreat experience
Dealt with very helpful agents who helped me every step of the way, even recorded a video of the house for my partner who couldn’t make the viewing! Thank you all!
2/5
TrustpilotThe viewings were really great- we had…
The viewings were really great- we had a good experience and felt we were shown homes that were what we were looking for. However I think that it is terrible that one occupant cannot pay full rent for the whole summer without affecting other people's rent. This policy is not standard across Cardiff letting agencies and as much as I understand money has to made- you have lost rent this summer as I will not be staying as I refuse to make my housemates pay for my life. Also the standard of communication has been poor. Good houses but I'm disappointed.
1/5
TrustpilotAvoid at all costs
Rating only, no written review.
5/5
Trustpiloteasy
easy, swift, enjoyable. just how i like to choose my home. Tamara was a delight to cooperate with
1/5
TrustpilotDon't use if you value your sanity
I rented a student property via CPS homes and I wouldn't wish their service on anyone. We had no hot water for three weeks, a leaking toilet for several weeks, and a kitchen window that didn't close for the full 12 months even though we reported it several times. The property was disgusting when we moved in and I had to do a top to bottom clean before moving my things in, yet we got charged a cleaning fee because there was one piece of fluff inside one bedroom drawer which I offered to remove when we spotted it at check-out. As others have said they NEVER give the required 24 hours notice before bringing viewings around, and take weeks to respond to emails with maintenance queries. Just go elsewhere if you value your time and energy.
1/5
TrustpilotDO NOT TRUST FAKE REVIEWS. AVOID THIS COMPANY AT ALL COSTS
This review is based on student letting. Dear all future students DO NOT GO WITH CPS HOMES For the following reasons:1. Our house was not safe to move in to until the 16th of September as the landlord was still carrying out works on the property. Surely this should have been done while we were paying half rent for 2 months prior!! We were not reimbursed any money for the rent we were paying while we couldn’t move in.All this time we were paying bills for when we were unable to occupy the property. We asked CPS to contact the landlord about covering these costs. Never heard back.2. When the house was “safe” to move into it certainly was NOT clean. They said it had been cleaned professionally before we could move in however this clearly was not the case; insides of cupboards, under sofa cushions and even the counters had crumbs/ dirt left in them. Their version of professionally cleaned must literally be a hoover and mop. We requested a reclean however this never happened.3. Customer service is appalling. They will reply to your first email but good luck getting any more replies after that unless you chase them.4. You would call the Roath office who would tell you to contact the Cathays office who would tell you to contact Roath office - it goes on 5. We were not given ANY warning of viewings. A text 30 mins before if we were lucky. They would knock once then immediately let themselves into our house. The list could go on but I recommend looking at the cardiff uni overheard page for a whole range of honest student reviews- some a LOT worse than minealso CPS seem to be removing a lot of the negative reviews - 91/193 to date. It’s not all as it seems!
1/5
TrustpilotThe law is not an obstacle to CPS
I rented for then and they are in constant breach of the 1985 landlords and tenants act; they never leave 24 hours notice before a viewing and do so by text messege, not letter or email like they're meant too.They also are very uncooperative and took a very large slice of our deposit for trash collection even though we had hired a private collector to do it the next day, they wouldn't accept that and charged us anyway even when we gave proofWhen you go into your property the house isn't cleaned like they stated, ours had mould food bins and a leak from the upstairs bathroom. Their staff are poor and unhelpful and really justify eveyones negative misconceptions of estate agents. In short they take advantage of tenants noy knowing the law or not having the effort to contest CPS to rip them off
5/5
TrustpilotA class above!
I recently sold my house through CPS and the service was brilliant from start to finish. Sian really knows her stuff and the team were always prompt, professional and friendly. I wouldn't hesitate to recommend.
5/5
TrustpilotThe service we had from CPS was really…
The service we had from CPS was really amazing. They sold my property and had things in place within one week. Highly recommended.
1/5
TrustpilotWhen will you learn that your actions have consequences.
They didn't fulfil housework the promised they would when we started out tenancy, then on top of that are with-holding our deposit claiming it for repairs of issues that were highlighted in our moving in inventory. Do yourself and your bank account a favour, find someone else.Also them handing out free on drinks on the corner of north road and column road is pathetic. No, I don't want a cuppa I want my deposit.Also maybe seek out a solicitor because they didn't respond to us until we got one.
2/5
TrustpilotDifficulty dealing with various people…
Difficulty dealing with various people in different departments. I was hoping that they were personal and small enough to deal with a sole agent regarding all matters. Sometimes I feel that CPS Homea do not have my best interests in mind. I am currently on the other side of the world, so I placed all my trust in CPS Homes, unfortunately things got off to a bumpy start. Again, due to the many agents at the company it is hard to get hold of someone when you really need them.
1/5
TrustpilotBad student letting agency
Just a "student" letting agency that bases itself in ripping students off and hoping to get away with it.
5/5
TrustpilotCPS Homes helped me find my 3 bed house…
CPS Homes helped me find my 3 bed house share. I’ve been really happy with the service throughout our tenancy
5/5
TrustpilotGreat experience using CPS
I had a really good experience using CPS. The staff were very helpful and friendly to us, and if we had any issues they were dealt straight away.
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Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,048 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,744.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
