Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotDifficulty dealing with various people…
Difficulty dealing with various people in different departments. I was hoping that they were personal and small enough to deal with a sole agent regarding all matters. Sometimes I feel that CPS Homea do not have my best interests in mind. I am currently on the other side of the world, so I placed all my trust in CPS Homes, unfortunately things got off to a bumpy start. Again, due to the many agents at the company it is hard to get hold of someone when you really need them.
Ravi · 1 November 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotBad student letting agency
Just a "student" letting agency that bases itself in ripping students off and hoping to get away with it.
Pete · 1 November 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotCPS Homes helped me find my 3 bed house…
CPS Homes helped me find my 3 bed house share. I’ve been really happy with the service throughout our tenancy
Mark · 31 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotGreat experience using CPS
I had a really good experience using CPS. The staff were very helpful and friendly to us, and if we had any issues they were dealt straight away.
Sian · 31 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotHappy with service.
Had a good experience with this company. Thank you.
Jess · 31 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotAmazing company
Amazing company to deal with! By far, the best service on offer in Cardiff. Completely professional and treat tenants with respect. Thoroughly recommend this agency!
Dani · 31 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotThere is a long list of issues
There is a long list of issues, they were so bad to deal with I am actually writing a review. It took them over a month to clean up our backyard when we were told it would be done within a few days of moving in. They entered our apartment to do showings without 24 hr notices, they also left the back door open when they left and we were away for term break. We had plumbing and maintenance issues which they didn't take care of so we had to do it ourselves. We were international students from Canada and told them we will be paying by credit cards which they said were fine then randomly said that was against their policy a couple months later (they did let us continue paying with credit cards after a discussion with the manager). Our dryer broke and they took over a month to contact the landlord and finally replaced it. All in all they were a hassle to deal with and not worth it, once they have you signed up they don't care anymore. It also took months to get our deposit back because the landlord didn't respond to the DPS.
Stephen · 31 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
Trustpilotavoid at all cost...!!!
I to am one of the majority of tenants that have had a bad experience with this company, my house is managed by CPS as an “agent” to my landlord, their service is a joke the staff are very rude and impolite when they don’t get their own way. CPS do not make manageable inspection arrangements either.Avoid at all cost, if you don’t I’ll be one of the many on here to tell you I told you so...!!!
Daniel · 30 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotRude useless staff
Rude useless staff. After paying our deposit and agency fees they told us we could no longer have the house - leaving us looking for other accommodation. Due to timescales, availability of funds and the limited properties available were stuck with them. No compensation offered and tried to keep our deposits when landlord had OKed release of them to us in FULL. Avoid at all costs. The houses might look flashy but they won't fix a single issue and soon you'll be in a damp mould infested pit.
Oliver · 29 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotDo not trust the fake reviews!
Do not trust the fake reviews! This is a business who scams their tenants out of every last penny. I lived in a property with CPS for 9 months during my 2nd year of University. We kept the house clean and alerted them to all the problems that we had. Despite photo evidence that these issues existed prior to us moving in, I lost 125 pounds of my deposit for these issues which wasn't even returned to me until 3 months after moving out; AVOID AT ALL COSTS
Ben · 29 October 2019 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
TrustpilotGood service
Our house sold on the first viewing, and the sale was well managed by Nathan despite some tricky re-negotiations. Would recommend!
Dominic · 28 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotExcellent service
Excellent service! Aysha and the team were always very helpful and friendly. Will definitely recommend.
Niall · 28 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotI have been using CPS homes ever since …
I have been using CPS homes ever since I have been a landlord.I find them very helpful and professional ,nothing is too much trouble .I would like to thank Clare and her teamJenna, Nikki and Jordan.The team kept me up to date, and all were excellent.Jordan has dealt with me most recently and have found him to be very diligent and interested to make sure all is well for all concerned.A big well done!!
Stephen · 28 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotLeft a hole in our ceiling for the year
Rating only, no written review.
C · 27 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotGreat communication and service…
Great communication and service throughout the whole process. I would use CPS again. Thanks to the team at CPS
Geoff · 26 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotEfficient and professional during purchase
Angela, the CPS agent who I dealt with, was extremely helpful and professional in helping with any queries I had when purchasing my flat - responding quickly each time, and always acting as a supportive arm when dealing with the solicitors!
Danielle · 26 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotI am renting and have been for 9 months…
I am renting and have been for 9 months at a premium rate. CPS can't be bothered,twice in 2 weeks without any water,alarms going off. Gates don't work. Drive and parking a nightmare p!us there are meant to be communial cleaners,what a joke! Will be withholding my rent until rectified
Julie · 25 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotI would share my real opinion but when…
I would share my real opinion but when I did CPS made Trustpilot take it down. So let try rephrasing it. Rather than making any accusations and suggestions for what they might attempt and instead go for the facts from previous cases. Multiple houses that were not clean when people moved in. They refused to give back deposits until threatened with being taken to DPS and even then were slow, failed to give the required notice for visits etc. etc. etc. Avoid at all cost!
James · 24 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotWarning
Warning - do not use this company if you are a student renting a property. Reading the reviews, it appears they are a five star company if you are a landlord but am reluctant to give it even one star as a tenant.I don't have the time or the space to go into real detail but the long and the short of it is CPS Homes are Charlatans. The highlights are - they scare first year students into signing up for properties so early telling them they won't be able to find anything if they leave it later, then take almost £3,000 as a deposit which they had for over ten months. During the tenancy, various issues were reported, none were dealt with. At all. Damp was painted over, smoke alarms were not fixed, electrical issues not dealt with and so the list goes on. The check out visit was booked almost a month before the end of the tenancy as they had no appointments left so a month's rent was paid for nothing. The check-out visit was a farce as no issues were picked up on the day (except for the damp stain they tried to charge us for but was there when we moved in) but multiple issues were noted after the event and the grand finale is that it took from the beginning of June until the beginning of October to get the deposit back (well, the amount of deposit they saw fit to return after an exorbitant cleaning bill and various fictitious marks on the wall they needed repainting.
Emma · 23 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotPoor service and overall abusive letting.
By far the worst housing experience I have had, the maintenance team is useless and overall they do not care about the tenants. I was with them for three years and always had issues with them but nothing ever gets resolved and most of the properties are damp and poorly maintained. This has been my genuine experience with over the past three years. Also cps are removing negative reviews which really shows the type of company they are.
Dan · 21 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotHorrendous - students steer clear!
Absolutely horrendous letting agent STUDENTS DO NOT USE AT ALL COSTS.We are still waiting for our deposit to be returned, months and months after moving out - CPS leave 2 weeks before replying to EVERY email, and even then do not address the points you've raised. (No doubt in the hope that you'll get fed up and accept the reduced deposit they're offering).The house was disgusting upon arrival, with even the agent agreeing it wasn't really acceptable condition or look like it had been professionally cleaned. (CPS Stop reporting EVERY bad review on you disputing lack of evidence - we have a VIDEO of this.) During initial inspection we were promised all sorts of things ie new mattresses we finally received months into the tenancy after having to absolutely battle for something we could comfortably sleep on, and told we would not be charged for various problems with the property but now face issues. The sofas were so stained and disgusting that we did not want to use them, and CPS are trying to charge us for cleaning of these, despite them being cleaner than when we arrived! Students you are only legally required to leave the property in the condition it was upon moving in, so for them to try charge for this is plain cheeky. We are STILL waiting for our deposit despite it being protected, and they are trying to charge us for removal of mirrors that were in the property when we arrived, painting of walls we have photo evidence were in poor condition upon arrival, photo evidence of the unclean state of bathrooms upon arrival etc etc. It's quite frankly embarrassing and the sooner they get their licence taken off them, the better. Steer. Clear.
Abbie · 18 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotBad estate agency
Renting with CPS as a mature student. The house I moved into was a disgrace and they refused to do anything about it. I had to clean it myself. Maintance was started 5-6 months after moving in. Multiple arguments with staff over finance problems that they caused due to lack of communication and now 'aparently' no evidence, staff have refused to let me speak to a manager, so now I'm paying yet again fees. Also, after 7 days late with rent my guarantor received emails and calls asking if they could pay my debt. Not student friendly. Advice - do not rent from CPS. Even my landlord is leaving.
James · 17 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotDon’t use this letting agency.
My student daughter and her friends rented a house (if you could call it that - more like a hovel) via CPS in their 2nd year at uni. They were sold the dream by CPS when they went to view (don’t worry all problems will be sorted, the house will be deep cleaned before you move in etc) and then as soon as they had their money their attitude changed. The house wasn’t clean when they moved in - it was absolutely filthy, honestly you would think a bunch of squatters had been in over the summer. when they complained CPS fobbed them off and treated them with contempt. Parents had to get involved to force CPS to send cleaners round and to sort out repairs. The house was infested with insects, damp on the walls, Mold in the bathroom and the landlord was not interested in sorting it, but CPS did nothing to help the tenants. When the students complained to CPS about the landlords behaviour towards them, it appeared they took no effective action because nothing changed.It is my opinion that CPS were only working on behalf of the landlord and were not interested in dealing with the tenant's concerns. This is demonstrated but the amount of times the tenants had to contact CPS over the same issues only to get nowhere. This is a matter of fact and records were kept. The situation caused my daughter so much stress that she didn’t need while trying to study. Take my advice and don’t use them.
Louise · 17 October 2019 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotReally happy with how quickly CPS have…
Really happy with how quickly CPS have worked to help us buy our first home. Good communication and friendly people.
Matt · 14 October 2019 · CPS Homes Cardiff (34 Woodville Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
