CPS Homes estate agents in Cardiff

★★★★★ 1/5

Trustpilot

Avoid if you can

I have used CPS homes as a tenant and attempted to use them as a home buyer but have had to give up on that. As property managers they are awful, they fail to give adequate notice, have entered our property without telling us on at least 4 occasions and even replaced our front door without warning us and the only reason we got keys was that one of us in the house happened to be off sick from work. They are even lying in the advert for our property for next year. We have been in the house for two and a half years and they won't even replace the rotten and damaged kitchen side but claim in the advert that recent major work has been carried out (none has been since we lived here and judging by the state of the house nothing was close to when we moved in either). They have even gone so far as to up the contrast on the bathroom picture so the tiles look gleaming white, rather than dull, poorly fitted and moulding at the edges of the skirting boards. As a prospective home buyer I have had 3 viewings with them, two of which they were late for and the third no one arrived at all, it turns out they had not logged any record of our viewing despite sending a confirmation email and had already sold the property and failed to cancel our viewing.

Vikki · 10 February 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 5/5

Trustpilot

CPS Brilliant

I have worked with CPS for over 10 years and they are simply brilliant

Marc · 8 February 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 5/5

Trustpilot

Very highly recommended by one who knows ...

I have been an absentee landlord for a house in Cardiff since 2014. CPS manages the the property for me. Their service has been excellent. They keep me advised of maintenance, statutory obligation, council regulation and rent issues (including arrears) . Their fees are reasonable and their approach is ethical. I would recommend CPS to anyone who wants an efficient and trouble free management service. And I know what I am talking about. I was a public service housing professional for 30 years and have seen the best and the worst of service provision!

Hilary · 7 February 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 5/5

Trustpilot

CPS manage my property to a very high…

CPS manage my property to a very high standard and have been really quick to find suitable tenants for a short term 6 months for this year, then a full academic year for next year. All staff are always professional and approachable!

Maggie · 5 February 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 1/5

Trustpilot

CPS have been awful in every aspect of…

CPS have been awful in every aspect of our housing experience. Not only do they ignore complaints and emails from their clients, but they are also constantly shifting and delegating blame around. It has been 11 months without our deposit being returned and our customer experience has been just terrible

Ben · 3 February 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 1/5

Trustpilot

Probably the worst experience of my life

Probably the worst experience of my student life was renting with CPS. Took 6 months to get my deposit back. The house was riddled in woodlouse and slugs, they blamed it on the tenants for ‘leaving the kitchen door open’, absolutely disgraceful.Service was poor, check-in inventory was basic but check out was forensic. Thank god there was protest there the other night...If you want to throw your money into the bin then rent with CPS, i’d probably have better luck and better customer experience if I was renting from Satan himself.

Jackie · 1 February 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 1/5

Trustpilot

STUDENTS, AVOID AT ALL COSTS

My experience with CPS was absolutely appauling. I rented from them as a student and would never recommend this company to anyone, they were nothing but hassle. Please take note when reading the reviews on here and you will see a major difference in those from renters and those from home buyers/sellers.They never dealt with or took responsibility for any issues within the property. They tried to pass damp off as our fault despite taking all possible precautions to avoid it, in the end we just had to live with it for the year.They would turn up for viewings with 1 hours notice, this happened every day for about 2 weeks and is highly illegal as by law you need to give 24 hours notice. When I asked them to provide us with such notice they were very sarcastic and did not comply.It took us over 4 months to receive our deposit back from them. We had to go through an alternative dispute process with the deposit protection service as CPS tried to claim £90 for a clean to the property. It was spotless when we moved out and we had pictures and videos to prove this. When we asked for proof of the clean CPS provided us with a very dubious invoice. I tried to search for the cleaning company from the website provided on the invoice, it didn't exist. I googled the cleaning company out of curiosity and what a coincidende that the address on google maps just takes you straight to one of CPS' office?They led us to believe that we would never win a dispute against them but please if anyone reading this is experiencing a similar issue fight your case all the way.

Danni · 31 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 5/5

Trustpilot

Great service from the Bay office..

Great service from the Bay office..Very happy with how professional they were over the phone and advising me of what stock they have available at the moment. At current Id prefer not to be contacted with properties as I'm doing it alone, and CPS respected this without being pushy on taking my details. Thankyou

Thomas · 30 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 5/5

Trustpilot

letting

The service I have had from C P S was excellent I was so pleased in the helpful manor and attention to the details.I will definitely be using them again 10 out of 10 thank you

N · 30 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 1/5

Trustpilot

Corner House- Crwys rd- Disappointing

Heating comes on "automatically" after a certain temperature... somehow the kitchen radiator hasnt been on in months. Also one time the heating went on in the middle of the night and i woke up sweating. This means that you either have the heating on 5 when you are cold and hope that the central heating goes on, or turn it down which means that when it comes on, CPS saves money.Deposits... when you are late for like 5 days they charge you a late fee. The fact that you are a university student means that some times payments will be late either due to banks overseas or due to work issues if you have a part time work ...Rooms are small but modern and have alot of storage space. BUT, the walls are virtually non-existent. I can hear all my flatmates at any time.NOT all rooms of a given flat are the same even though we pay the same amount of money.This is quite funny... When you open the bathroom sink fully, the water jumps out of the sink on the floor because the sink is small.Two last points . One, the rooms were not clean to a satisfactory level when I moved in, the fridge had rotten food left by the previous owners over summer holidays, the oven and microwave were disguisting. CPS Homes really doesnt clean common areas and if they clean rooms they do so on a very superficial level.BE PREPARED TO HAVE VIEWINGS WITH NO NOTICE OR NOTICE THE NIGHT BEFORE(which is less than 24h the law demands) WHICH EVEN IF YOU COMPLAIN wont change ! Lastly, something which might not be CPS fault per se, is that you can hear everything happening on the road... drunk people cars passing, police sirens from the station 3 doors down... everything...so if you decide to stay here, get a room overlooking the back of the accommodation.

Giuseppe · 27 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 5/5

Trustpilot

CPS: great for both landlords and tenants.

We have been landlords in Cardiff for 20 years. We specialise in student letting. We have always found CPS to be honest, helpful, and professional. What is more, they care about our tenants, as we do, and clealy have an understanding of young people who are starting their adult life. As a former educator, I appreciate that as well as looking after their landlords, (which they do excellently), CPS always thinks of the well-being of the tenants, too.M.Hague-Morgan OBE

Marilyn · 25 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 1/5

Trustpilot

119 Days to Return a Deposit

If it could go lower Id put lower.Seriously this is easily the worst company I have ever had to deal with. Waiting all year for a new toilet seat (apparent they were waiting for parts), further breaking things that were already broken and showing up with no notice to trample people through the house. To top this all off they took 119 days to return a deposit. When you read the reviews just ask yourself. Is this review written by a tennet? Or better yet a student? I dont see many positive reviews from that demographic.EDIT:Just a small update I would like to mention CPS have attempted to remove 93 of 202 reviews this year. They removed 44 due to the reviewer not responding to trustpilots edits and only 1 was found to breach trustpilot guidlines.Further Edit:They have currently failed to provide any evidence that any of the items I was charged for from my deposit were accually purchased. It has been 207 days since I left the property and CPS are still making life difficult.

Tristan · 23 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 4/5

Trustpilot

CPS have given me a fantastic service…

CPS have given me a fantastic service for the last 8 years. Whether it be accounting, advice, managing tenants or organising tradesmen to fix problems they haven't let me down. The only area I'd wish to improve is the end of tenancy inspection - problems are picked up by new tenants, which should have identified during this inspection and charged against previous occupants bonds. Apart from this I fully endorse CPS!

Carey · 18 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 5/5

Trustpilot

CPS Homes

I am a landlord in Cardiff with 7 houses solely for students.Ive been with CPS for about 8years. Always found the team very helpful, excellent service in rental and management. Would recommend CPS to landlords and students alike. Robert Jarman.

Robert · 17 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 1/5

Trustpilot

WORST agency ever!!

WORST agency ever!!! Entering our apartment without notification, leaving us without a fridge for 2 months, we literally have to email them 10 times until they decide to come and fix something. We’ve been living in our apartment for 7 months now, but still got issues that they promised to fix when we move in!!! Well they haven’t!!!

Viktoria · 15 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 5/5

Trustpilot

I have used CPS to let my properties…

I have used CPS to let my properties for many years. They offer an exceptional service, are knowledgeable, are always welcoming and respectful. Would not consider another organisation.

Luka · 14 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 5/5

Trustpilot

I'm a landlord living in Cardiff and…

I'm a landlord living in Cardiff and renting a property to students. I have always found CPS very professional and efficient.

John · 13 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 5/5

Trustpilot

Cps homes would recommend

Cps homes, the rental team have been really helpful in advising me and assisting with my first time rental of a property, I was new to the rental market and they were able to cater for all my needs. At present there were no properties that suited my needs but the but The team have remained in contact with new properties coming onboard all the time, Jordan especially was great in assisting me with everything. Would recommend

Corey · 9 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 1/5

Trustpilot

Disgraceful!!

I am absolutely disgusted with this company!! Everything seemed to run smoothly to get you moved in and to take your money. However when it comes to leaving....... well just be prepared!! I gave a months notice but in their eyes I should of let them known the day before and will now be liable for a whole extra months rent!! Luckily another poor tenant signed up to it so didn't have to pay the full month! When it comes to a problemSSS well..... I was left with a whole in my ceiling which came home to at 11pm at night on a Friday, worrying it will collapse over the weekend, with more water patches on the ceiling creating mould!! Over a month and still not fixed even though I had about 3 people come to take pictures!! Which didn't get fixed still when I left. I had a cupboard/wardrobe that no joke smelt of sewage did not get fixed till the week before I left!! Towards the end the sofa got replaced.... but was left with 2 sofas I'm a small 1 bed, wasnt great!! When they did take it away I wasn't aware of the people coming. So much for 24 hours notice!! Now trying to get my deposit back.... well they took £70 for cleaning....... a tiny 1 bed apartment that was already clean!!!!!! And a few days of extra rent, which is fine. Recieved email stating what they would be taking from the deposit and will receive an email from dps, after many angry phone calls I was then told I would have to deal with DPS as they have processed their end!! Which when I type details they have no record!! So nearly a month later and 20 weeks pregnant with no support, again I will be making a phone call to get my money back I'm so in need off!! So please take caution with this company and please take before and after pictures!! Thanks CPS for the AMAZING service..... NOT

Laura · 9 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 2/5

Trustpilot

Be careful dealing with this firm.

I would not recommend using CPS as a lettings agency. Despite multiple reassurances that work would be done on our garden and a leaking roof, we lived in the house for 2 years with no work done.When it comes to receiving our deposits, we are yet to receive the full amount - the landlord claiming expenses unfairly. Our contract states that CPS takes photographic evidence at the start of our tenancy, which was not done. We then had to rely on our own photographic evidence and schedule of condition. The house had certainly not been cleaned when we moved in, yet we were charged for cleaning at the end of our tenancy. Blue-tack stains and “heavily stained mattresses” were quoted as charges despite that being their condition when we arrived. We are currently awaiting receipts from the landlord with regards to cleaners fees, and have been waiting for a month.Be very careful if you choose CPS as an agency. Take photographs of every single thing which you believe you could be charged for and record them in your schedule of condition. CPS seem to have a penchant for extorting money from inexperienced students.

Robert · 8 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 5/5

Trustpilot

Really helpful

Really helpful, excellent service and a pleasure to deal with. Would absolutely recommend every time

Jack · 6 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 1/5

Trustpilot

Worst agency!

CPS are one of the most corrupt agencies when it comes to giving deposits back. You cannot physically speak to someone about it only by email which takes long to get a response back. They have taken so much money out of our deposit with things that has already been there before we moved in and has been noted down before. They have very bad customer service when it comes to asking about it. I do not recommend anyone to go with them especially if you care about getting your deposit back it will not happen!

Aminata · 3 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 1/5

Trustpilot

CPS have taken down most of the bad…

CPS have taken down most of the bad reviews on here including my previous one, so I don’t think this will last on here. If you do read this however, please do not go with these people. I was promised a house that would be renovated completed and I even had them sign a document saying specific renovations would be made.When I arrived however the house was in a dire state. The fridge was smashed with remnants of sharp plastic all over the kitchen. The floors were filthy, there was mould all up stairs there was a cracked fire alarm upstarts that wasn’t working, wallpaper was peeling, we were promised brand new mattresses but instead received old lice infested ones. When I complained to CPS as soon as I arrived they said it was all my responsibility, even though I had moved in 3 minutes ago. My housemates told me that Gareth who showed us the property in the first place (who promised all of the renovations) was very nice in the beginning, but as we complained he became aggressive, and saying that it’s our problem. Like I said this review will get taken down at some point, but hopefully some people will read it before then.

Conor · 3 January 2020 · CPS Homes Cardiff (34 Woodville Road)

★★★★★ 5/5

Trustpilot

Really happy with service and customer…

Really happy with service and customer care provided by CPS Homes in Cardiff, firstly with trying to sell my property and after this fell through, then working with the letting team to rent it out. Thank you very much to all of you

Sian400 · 2 January 2020 · CPS Homes Cardiff (34 Woodville Road)