5/5
TrustpilotExcellent
Excellent, friendly team, with great communication. The marketing photos and videos they do are amazing. Very impressed!
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,641 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,641 reviews on three platforms, rated 4.1 out of 5 overall.
1,424
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,209
Reviews on Trustpilot
Business-wide
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Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleFantastic experience buying my first property. Very friendly & professional team. I was updated every step of the way and if I had any questions they were answered immediately. Highly recommended!
Agent replied · 27 December 2025
Hi Tony, thank you for the brilliant review! Enjoy your new home, and thank you for recommending us!
5/5
GoogleI recently purchased a house with CPS and we met with Sian Hiatt when first viewing the property. She is very personable and good humoured. I was very happy with my experience with CPS and this was down to our interactions with Sian.
Agent replied · 27 December 2025
Hi Robert, thank you so much for your lovely review! We’re thrilled to hear that your experience with CPS was so positive and that Sian’s friendly and personable approach made such a difference. Wishing you all the best settling into your new home!
5/5
GoogleI have used CPS for a number of years and only have great things to say about Sian and the sales team. Always there to help at any stage of the sale. Fantastic team
Agent replied · 27 December 2025
Hi Gregory, thank you so much for your wonderful review! We’re delighted to hear that Sian and the sales team have been so helpful over the years. It’s always a pleasure supporting you through every stage of the sale.
5/5
GoogleGreat service from CPS Homes. The team were helpful, professional, and kept me updated throughout the whole process. Everything was smooth and stress-free. Highly recommend!
Agent replied · 27 December 2025
Hi there, thank you for your review! It’s always our goal to keep things clear and straightforward, and we’re thrilled you felt well supported from start to finish.
5/5
GoogleSuperb knowledge, professional approach and support through the sale process. Very impressed.
Agent replied · 27 December 2025
Thanks a lot, Lulu! We’re really pleased to hear you were impressed and that the sale process felt so supportive.
5/5
GoogleI am so pleased with Sian at CPS. The service received when selling a HMO property recently was excellent. Sian and the team liaised with me at all stages from preparing the property, obtaining the correct documentation, taking videos and pictures of the house. The sale was quick and efficient. I would thoroughly recommend CPS.
Agent replied · 27 December 2025
Hi Jo, thank you so much for your kind review! It’s great to know you felt supported every step of the way, and we really appreciate your recommendation.
5/5
TrustpilotSurely the best student letting agent in Cardiff
I have worked with CPS Homes for many years and over that time they have become ever more efficient and diligent, so much so that a small family portfolio was eventually all being managed by CPS, so much more reliable and effective are they than a competitor who was bought by a national chain and its wheels seemed to fall off. CPS' knowledge of the student lettings market and ever-changing regulations particular to Wales and Cardiff is second to none.
5/5
TrustpilotExcellent Service
Angela and the team at CPS Homes were a great help as we had not sold a property for many years. Their advice and assistance was second to none. All our questions were answered promptly and clearly. From valuation to viewings to completion everything went smoothly. We would not hesitate to use CPS Homes again.
5/5
TrustpilotChelsea and Angela (CPS) were fantastic…
Chelsea and Angela (CPS) were fantastic throughout the entire process. They were always available to answer our questions and never once grew tired of our frequent requests to see the property again. Professional, approachable, and genuinely happy to help, they made everything feel seamless from start to finish. We’d gladly work with them again and will be recommending them to our friends without hesitation..
1/5
TrustpilotCPS homes are the worst letting…
CPS homes are the worst letting companies ever exist!! if you are a student do NOT go with this company. They have failed multiple times in making our property fit to live in. They have also let multiple people down by failing to send contracts over in time and spelling peoples names wrong.
Agent replied · 25 December 2025
Hi Emily, Thank you for your comments, which we’ve used as an opportunity to look into things. Since your tenancy began on 1st July 2025, we’ve carried out two routine inspections, the most recent being yesterday. Following the first inspection in August, we identified a few minor maintenance items: hallway light bulbs that had blown, blinds needing replacement in one room, a loose bedroom door handle, and a bathroom door that needed securing. As we do at every property, we passed these findings to your landlord for approval and action. Your landlord chose to carry out the work personally rather than use our approved contractors, something we advised you of at the time. At yesterday’s inspection, we noted that the blinds had not yet been replaced, so we have chased the landlord again, along with a new recommendation to refresh the kitchen sink sealant. We will keep you updated as soon as the landlord confirms their plan. It’s important to clarify that we manage the property on behalf of the landlord. We don’t own it, and we can’t authorise maintenance spending ourselves. We can only arrange repairs or improvements once the landlord gives approval, as they are the ones responsible for the costs. In this case, we have encouraged the landlord to complete the items raised and continue to follow up for progress. While we understand that any maintenance issue can be frustrating, none of these matters make the property unfit to live in. Outside of our inspection visits, no repair requests have been reported to us by you or your housemates, but please do contact us any time if you have concerns, as we’re here to help. In terms of the contract, this was signed by all tenants in December 2024, over seven months before the tenancy began, so we’re unsure what you are referring to, but we’re happy to look into anything specific you’d like to raise. We truly want you to enjoy your home, and we’ll continue doing everything we can to support you throughout your tenancy. Please feel free to reach out to us directly so we can discuss anything further and work towards a positive resolution. Thank you, CPS Homes.
4/5
TrustpilotOverall very impressed with CPS and the…
Overall very impressed with CPS and the team.
5/5
TrustpilotCPS letting agents, Cardiff
CPS have been the letting agent for my rental properties for almost 20 years now and they let the property quickly and without fuss, the staff are so helpful and professional at all times. I wouldn’t hesitate to recommend them.
5/5
TrustpilotExcellent service provided by cps homes…
Excellent service provided by cps homes for my house to let for students in Cardiff
5/5
TrustpilotCPS Homes service is first class
CPS’s professionalism is unmatched, with Rhys' invaluable market insight.
1/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Hi Curtis, We’re disappointed to see your feedback and would like to understand more. We’d appreciate it if you could provide us with more information via feedback@cpshomes.co.uk, so that we can look into your experience with us. We look forward to hearing from you. Kind regards, The CPS Homes Team.
4/5
GoogleI had a smooth experience with my purchase. The agent (Angela) was always available and willing to answer my questions and clear every concern. All Timelines met and she supported me all the way. Thanks.
Agent replied · 11 October 2026
Hi Odunayo, thank you so much for the lovely review! We’re thrilled to hear your experience was smooth, and Angela will be so happy to hear your feedback.
5/5
Googleexcellant service over many years with rhys in sales great advice maintence department very good with Charlotte and Florence but there are many others- must mention Ernie - handyman dept Good advice on HMO APPS --FOUND helpful all round
Agent replied · 9 November 2024
Thank you, Robert, for your warm words and for trusting us over the years! We’re so pleased to hear that our team have made a positive difference with their care and expertise - it’s what we’re here for.
5/5
GoogleVery happy with this company
Agent replied · 13 June 2024
Thanks Kim!
5/5
GoogleCPS Homes could not have been more helpful in assisting the sale of our Cardiff Property. We would thoroughly recommend their sales service.
Agent replied · 11 October 2026
Thanks so much, David, we really appreciate your recommendation and are so pleased we could help with your Cardiff sale. Wishing you all the best for what comes next!
1/5
GoogleTerribly run place, viewed a house, put in an offer, rang the following day to find out wether we got accepted to be told they're waiting on the landlords decision then waited and rang again to find out they gave it to someone else, which is completely fine but for them not to let us know about it when it happened 5 days before is absolutely shocking and disgusting. If there was a way to put zero I would gladly do so
Agent replied · 11 October 2026
Hi Ricky, we’re really sorry to hear about your experience and the frustration it caused. What you’ve described falls short of the service we aim to provide, and we completely understand your disappointment. We’ll be investigating what happened internally to make sure it’s addressed, and if you’d like to share any further details, please feel free to contact us directly at feedback@cpshomes.co.uk.
5/5
GoogleDiana & Sian sold our Rental Property in Roath they delivered a really professional & friendly service & we would definitely us them again!
Agent replied · 11 October 2026
Thanks Paul! Really appreciate your kind words and hope to work with you again in the future!
5/5
GoogleCPS were fab - so much help with selling, honest with feedback and committed to getting us quality offers. Angela is fab and so was the videographer - so professional! We ended up also buying our new home through them and they made sure everything went really smoothly. When there was a mix up with the keys on moving day they sorted it out straight away with no issue.
Agent replied · 11 October 2026
Thanks so much for the lovely review, John... we're really glad to hear both your sale and purchase went smoothly. Angela and the team will be so pleased to know their efforts made a difference!
5/5
GoogleI purchased a property recently through CPS. The person I dealt with throughout the process was Angela Eckley. I found the whole process easy, once my offer has been accepted things moved quickly without issues. On the day of completion I was given a small welcome pack along with the keys. My overall experience was positive 👍🏻 …
Agent replied · 11 October 2026
Hi Paul, Thank you so much for taking the time to leave us a review. We are really pleased to hear that your experience with Angela and the team was a positive one! We hope you are settling in well and enjoying your new home. If there is anything you need, we are always here to help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,030 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,726.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
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