Trusted Agent profile
★★★★★
2,654 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,654 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,219
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
CPS Homes's two offices, most reviewed first. Each has its own page.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2019.
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI have been with CPS 2012 that speaks…
I have been with CPS 2012 that speaks for itself. They tailor their service to my particular needs and I appreciate that.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotI am a landlord and i am very happy…
I am a landlord and i am very happy with the services of CPS homes. They are professional, honest, very helpful and friendly. They informed me always and they are quick on replying and on solving problems, therefore I am very satisfied from their service and approach. All of them are great on helping. Big thanks for their help and especially during this difficult period for everyone. Nikos
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotI’m a student
I’m a student in Cardiff and looking for house is more stressful than ever at the moment. I’m glad to say that the service from CPS has been very time efficient and helpful, landing us a lovely house for next year and very quickly. Thank you to Michael Tustin who did a great job in helping us!!
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotI am a landlady have used cps for the last 19 years.
Excellent service from cps. I am a landlady and have been with them for 19 yrs never had a problem their always happy to help. They have never let me down finding tenants.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
4/5
TrustpilotTamara was great helping us find our…
Tamara was great helping us find our home for next year, we would definitely recommend a friend especially if your a student.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotCPS Let only
I am a landlord in Cathays and would definitely recommend CPS. I used them for let only and they are very prompt and professional.John
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotMultiple successful house sales!
This is not the first time I have used the services of CPS Homes to sell a property. I have always received excellent advice and after sales service. Their successful sales team are friendly and well informed about sales in particular areas. I would always recommend anyone selling a property to go to CPS first!
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
1/5
TrustpilotDisappointing service and communication is terrible.
Shockingly slow and unresponsive agency. I truly don't think that CPS homes care about their customers be that the landlord or the tenants or their own reputation. Not surprising when you see what comes up when you google them...I have been struggling to get anyone to respond to my emails and phone calls, as everything must be in writing but then no one replies to my emails. We moved out on the 24th of November and since then it has been a struggle to get them to engage with us about our deposit. The house was not cleaned and they did not do a full inventory before we moved in. They sent us an inventory list from 2017. We moved in August 2018. We responded with a full list of issues, taking photos and clearly pointing out problems. 3 of which they now want to unfairly charge us for. I have dealt with many other agencies in the past and have never had such terrible service as from CPS homes!
Hi Leigh-Ann,Thank you for leaving a review. We’re sorry to hear that you’ve had a less than positive experience with us and have been sure to look into your comments to see how we may have delivered a better level of service.Having reduced to limited staff over the Christmas period, customers may have experienced a longer-than-normal response time to their queries, though we can see that when you contacted us on 22nd December, we did reply on the same day.We apologise for initially mistakenly sending you the incorrect inventory to peruse, annotate if necessary and sign. This error was corrected as soon as it was noted and the correct version then sent to you via e-mail. You signed this without any annotations; confirming the condition stated within the report was accurate.When we conduct our check-out inspections, we have to reply upon the documentation and evidence we have on file from the commencement of the tenancy as our ‘starting point’, as well as considering anything that may have happened during it. Tenants are not expected to return the property in any better condition than they found it, though they are expected to return it to the same standard, save for fair wear and tear. Unfortunately, cleaning does not fall under wear and tear, and it was noted when conducting our check-out inspection that cleaning was required. We have provided you with evidence that the property was cleaned prior to you moving in and note that you didn’t raise any issues with cleanliness upon arrival on your signed inventory or via email. We have also asked that, if you have photos or videos that substantiate your claim that it was not cleaned to the necessary standard, you provide them to us so we can approach the landlord about reconsidering the claim. Ultimately, our role as an agent is to collect evidence on behalf of the landlord, present it to him/her along with our thoughts, then take their instruction in terms of how much, if anything, they would like us to claim from the deposit. This often depends on contractors’ costs, of course.We feel it’s important to point out that with landlords and tenants starting at opposing ends of the spectrum, deposit returns can sometimes be contentious matters. Quite rightly, tenants are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for dilapidations that aren’t wear and tear. Our job as agent is to find the ‘happy medium’ and most of the time we’re able to do so, but we fully accept there will be times when we’re unable to fulfil this remit. In these instances, we’re grateful of the free, independent adjudication service offered by deposit protection schemes, where a legally-qualified adjudicator will collect evidence from both parties and make a binding decision on how the disputed amount is to be distributed between landlord and tenant. You retain the right to use this service, known as ADR (Alternative Dispute Resolution).We’ve responded via e-mail to your more specific issues and we look forward to reaching an amicable resolution.Kind regards,The CPS Homes Team.
2/5
TrustpilotDealt with the letting side of the…
Dealt with the letting side of the business and although polite and knowledgeable they are not great at explaining the finance/accounts side. Needed a refund and have had several issues with trying to get it sorted. No communication unless I chase, no professionalism or knowledge regarding the refund process and no way of speaking to anyone within accounts. Didn’t take my name when I gave the deposit on behalf of a family member and friend but they need the family member and friends permission for refund?? In today’s current situation with GDPR and scams I found there attitude and explanations very very poor. Shame as other than that the overall experience prior had been ok.
Dear Sarah,Thank you for leaving a review, and thank you for providing us with further information via Trustpilot's private messaging platform.We're sorry to hear that you haven't had a positive experience with us. We will use your feedback to learn from and make amends moving forward; starting with ensuring the communication and knowledge of procedures between lettings and accounts is looked at.On a more positive note, we were pleased to read about the other dealings you have had with our lettings team.Kind regards,The CPS Homes Team.
5/5
TrustpilotGreat service
Very helpful service during the purchase process and fantastic ongoing aftercare service.
5/5
TrustpilotBrilliant service
I just purchased my first property with CPS in The Bank, Cardiff Bay and had excellent service. I was dealing with Nathan Walker the sales director and would highly recommend to anyone looking to purchase any property. Thank you again for all you did to get me in the property through Covid. Steffan kitchen
4/5
TrustpilotGood admin / maintenance good but quite…
Good admin / maintenance good but quite expensive/ usually look around rent paid on time no issues references always checked and property checked every 6mths .Find it also pays for the landlord to be involved to avoid any issues. Very good experience over the last 5/6 yearsRhys very good and helpful with good ideas to insure property is at its best
5/5
TrustpilotAsk for Nathan ⭐⭐⭐⭐⭐
Nathan Walker, director of sales at CPS Homes was incredibly helpful and absolute pleasure to deal with from the moment I viewed the property, through to completion. Things took a little longer than anticipated due to the current pandemic situation, however both Nathan at CPS Homes and the developer Coal & Brick LTD were patient in understanding my situation.After sales care and communication has also been incredibly prompt and efficient.Do yourself a favour and request to deal with Nathan directly if you have the chance!Thank you CPS :)
5/5
TrustpilotExcellent service and amazing staff
Thanks CPS homes for the excellent service. They're professional, honest, helpful and friendly. Even during the covid restrictions they were able to quickly let my property and always kept me well informed during the tenancy. Many thanks to Jordan, Nikki and the rest of the CPS team for the excellent service.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotThanks a lot CPS homes
Thanks a lot CPS homes. I have a far better experience with your service compared to all other agencies in the market.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotThank you Nathan!
I purchased my first home with CPS Homes, and needless to say I was very apprehensive and nervous! However, the process was made very easy and ran smoothly thanks to Nathan, who kept me updated on a regular basis. Thank you so much, would highly recommend CPS Homes to anyone looking to buy!
5/5
TrustpilotFirst class letting agency
First class letting agency. Once again they let my property quickly, keeping me informed all the way. Would not use another!
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotSian and her team were amazing selling…
Sian and her team were amazing selling our house. Nothing is too much trouble. Customer service is great and are extremely helpful and friendly. They always keep us informed of what is going on and what is needed. Would really recommend them. Best by far.
5/5
TrustpilotAlways ask for Tamara!…
Me and my flat mate were so chuffed with our experience here!! We had Tamara and she was beyond helpful as we weren’t sure about the process of renting a house at all! She was so enthusiastic and lovely, just making the experience so much better (while also just finding us the dream house)
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotVery good service
Tamara was so quick and helpful with securing the property for us and has been in contact through the full process.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotDon't bother with the others - CPS are the best!
Dealing with the team at CPS was an absolutely brilliant experience throughout - and really took the stress out of selling our house! Angela deserves special praise - always there to answer questions, and so calm and kind throughout. I really can't recommend CPS Homes highly enough!
5/5
TrustpilotFriendly and professional
Having decided to move home to Cardiff I browsed CPS Homes website which was excellent, having seen several houses we liked I contacted Sian at there Cardiff office who was most pleasant and professional, she arranged a couple of viewings at short notice of which we attended, again everything was well arranged and relaxed.Having very much liked one of the homes CPS Homes have helped with the smooth purchase with there expertise and friendly service hence I would highly recommend.
5/5
TrustpilotReally good experience!
We had a really good experience with Nadine, we were given lots of options and a lot of information! Really happy with our experience.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotTamara was really helpful in the search…
Tamara was really helpful in the search for our final year home in Cardiff. She gave us plenty of time to make decisions but also didn’t forget about us. She always stayed in contact and was easily reachable over the phone.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cardiff (34 Woodville Road) has the most, with 2,044 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,740.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
