Trusted Agent profile
★★★★★
2,654 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,654 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,219
Reviews on Trustpilot
Business-wide
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CPS Homes's two offices, most reviewed first. Each has its own page.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2019.
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThank you CPS
In my recent experience of purchasing a property through CPS, I have been very impressed with the standard of service. Most of all, CPS staff have gone over and above to be helpful and supportive. I look forward to working with CPS as they become the property managers.
1/5
TrustpilotAVOID!!
AVOID AT ALL COSTSRefused to acknowledge issues at property despite clear damp issues. Finally sent out a external contractor who confirmed serious issues. Still waiting on property to be repaired, issue now with Environmental Health and The Property Ombudsman. Just kicking the can down the road until we move out, then it’s the next poor tenant’s problem. They’ve deleted over 80 negative reviews from previous tenants, look at their account info. Most of their positive ones are from their landlords/clients! Manipulating their figures to con students!
Dear Ryan,Thank you for leaving a review.We’re sorry that you’ve had a less than positive experience with CPS Homes. We’ve messaged you via Trustpilot’s private messaging platform as we’d like to learn more about your experience. You may also e-mail us via feedback@cpshomes.co.uk with further information, so that we may look into your concerns.Kind regards,The CPS Homes Team.
1/5
TrustpilotThe WORST letting agents for students
The WORST letting agents for studentsThey don’t care about any issues as long as they’re still getting your money! The worst staff who are super UNHELPFUL and blatantly rude! Avoid at all costs
Dear Leah,Thank you for leaving a review.We’re sorry that you’ve had a less than positive experience with CPS Homes. We’ve messaged you via Trustpilot’s private messaging platform as we’d like to learn more about your experience. You may also e-mail us via feedback@cpshomes.co.uk with further information, so that we may look into your concerns.Kind regards,The CPS Homes Team.
5/5
TrustpilotSuper service again this year!
CPS have been finding us tenants for very many years. Rhys has a brilliant team working with him and nothing is ever too much trouble for them. They are invariably helpful, well informed, engaging and efficient. Thanks, Jack, sending the paperwork this morning to confirm another letting.
5/5
TrustpilotGreat slick service
Great slick service for landlords and nicely marketed. Flar was rented out in a matter of days.Thanks! Harri
5/5
TrustpilotKeeping landlords & tenants informed
Staff at CPS always keep landlords informed. They liaise effectively & efficiently between tenants & landlords. They work hard to secure tenants on a rolling basis & offer advice on improving your property
4/5
TrustpilotCPS homes
CPS have been efficient in sorting out our new flat contract and Velislava has been very helpful answering our questions about a break clause and getting the new contract to us quickly.
5/5
TrustpilotOperators were very helpful
Operators were very helpful, professional and fast with all enquiries. They were able to offer advice and made checks for me reliably. All in all took only a few hours to have my whole booking arranged.
4/5
TrustpilotEfficient, helpful and informative
I recently signed for a property with CPS. They were really helpful in finding us options to look at and when it came to signing for the property we chose they completed the paperwork efficiently. I had no worries throughout; CPS were professional and informative regarding what we needed to know and do when signing for the property.
5/5
TrustpilotTenancy agreement and guarantor paperwork - excellent customer service by Villy.
Villy was so helpful and patient throughout the process of sorting out my sons tenancy agreement and my guarantor paperwork. I spoke to her several times on the telephone and via email, she was kind, professional and very organised! Very happy worth the service and would definitely recommend your company and Villy!
5/5
TrustpilotExcellent friendly and efficient…
Excellent friendly and efficient service.
5/5
TrustpilotProfessional
Professional, quick and efficient service indeed. Cath Taylor from CPS homes called us after the group interested in the property had made enquires, and Cath was very impressive indeed in the way that she had helped the group and also how she has conversed with us. I always have confidence in the fact that when i am contacting CPS homes, i will always get a member off staff that is very professional in their approach.
1/5
TrustpilotCan’t be bothered II !!
Ref : Can’t be bothered!!Despite providing the additional information requested by CPS Homes. I have received no explanation, apology or reimbursement for the appalling service and abysmal record keeping.
Hi,Thanks for leaving a second review. Following the information you provided when we replied to your first, we have now been in touch with you directly to provide a detailed response and a reminder of our complaints procedure, should you wish to follow it.Kind regards,The CPS Homes Team.
5/5
TrustpilotThoroughly impressed with the service
Having had issues with a previous agent I decided to contact CPS Homes to manage the sale of my property and I’m so happy I did. Sian dealt with my sale and was efficient, friendly, and kept me constantly updated. I really felt that my property was in great hands and the viewings and ultimate sale was managed smoothly and with no fuss (even during a pandemic!) CPS found a buyer very quickly and took on more than I was expecting in terms of contacting solicitors/collecting keys from another agent etc and keeping everything moving. I would highly recommend Sian and the team and would not hesitate to use them again.
5/5
TrustpilotFast and efficient service from CPS
Fast and efficient service from CPS employee Tamara Price. Property rented in less than a week. Very impressed.
5/5
TrustpilotVery efficient service
Very efficient service from Tamara and the team.Proactive approach used to secure another letting.
5/5
TrustpilotCPS Homes provide excellent service.
CPS Homes has been re-letting my property for 8 years. The company is very professional. They let my property quickly and always try to get me the highest rent possible. I am kept well-informed of the progress, and I am consulted before any decision is taken. Overall the service I receive is excellent.
1/5
TrustpilotDO NOT RENT FROM CPS HOMES
All I can say is this, repeated liars, they take zero responsibility to admit their wrong doings and they make the blame out to be everyone else's problem apart from their own.We had constant maintenance issues from day one. I had emailed, phoned and complained to the landlady and them for over 18 months. Nothing ever got sorted. The landlady herself made complaints to CPS Homes regarding our problems and even she had issues with their lack of communication and effort throughout. The landlady has now moved to a different agent entirely. We have now moved to a new property. We were left in a mouldy, condensate flat for the entirety of our tenancy. Nothing ever got resolved. They simply do not care at all. Every bad review is absolutely true, on trust pilot and other review sources. I have now taken up a complaint with the property ombudsman and upon appropriate advice will be seeking further legal action against them. I will not be responding to direct messages from CPS Homes and will now take up the case with the appropriate legal organisations.
Dear Tyler,Thank you for your review.We’re sorry you feel this way about the level of service you have received from CPS Homes. Having been through the various stages of our complaints procedure before leaving your review, you have been issued with our final viewpoint letter that lays out our position on the matter and the options available to you now.Kind regards,The CPS Homes Team.
5/5
YellCps homes Cath
Cath was amazing she was so friendly and helpful I could ask for more. Thank you so much !
5/5
TrustpilotI found Nathan from CPS very professional
I found Nathan from CPS extremely proactive, professional and helpful who knows exactly what he's talking about and sold my property on first viewing. Highly recommend him.
5/5
TrustpilotThe best agents..!
Always a fast response, and a great service.
1/5
TrustpilotCan’t be bothered!!
We can only highlight our experience dealing with CPS Homes Roath Branch appointed as property management agents.During the last couple of years we suffered, in our opinion, incompetence and complacency of certain staff at this branch. Appalling quality of CPS records and non existent record photographs at check in. At property check out, poor property inspection and records and failures to spot broken furniture and damaged fixtures, put us in a difficult position to substantiate an appropriate and justified deduction from the bond. This resulted in us being hundreds of pounds out of pocket. CPS staff did not adequately manage the property despite being paid to do so during these difficult times.We further requested in writing three times and once by phone for CPS Senior Management to contact us as their Client. Despite these requests no one bothered to contact us to explain CPS failures or listen to some constructive criticism.We shall in the future not use CPS Homes and will advise others in our position to do the same.
Good afternoon,Thank you for leaving us a review.We're sorry that you've had a less than positive experience with CPS Homes and would like to hear more about the issues you have faced and service you have received, so that we may look into them, learn from them and put them right moving forward.We have sent you a message via Trustpilot's private messaging platform and would be grateful of any additional information you are prepared to share with us.Kind regards,The CPS Homes Team.
4/5
TrustpilotThanks, CPS.
CPS find good tenants for us most regularly and again for next year even through difficult circumstances. Karolina Wabia most recent, considerate officer. Thanks, G.
5/5
TrustpilotExcellent work
Excellent work, proactive and keep in communications at all times. If I ever move again will use Nathan and team!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cardiff (34 Woodville Road) has the most, with 2,044 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,740.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
