Trusted Agent profile
★★★★★
2,658 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,658 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,223
Reviews on Trustpilot
Business-wide
CPS Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleReally helpful and honest service. Spoke to Chelsea a few times and she was more than willing to answer every and any questions we had in great detail. The strong customer service made the process of sorting our new priority much easier.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleFrom the moment I started speaking to and communicating with Ellie Quick, I have to say I cannot recommend her enough to anyone needing help to resolve all sorts of issues and problems. She is extremely pleasant to speak too and was very efficient with everything I needed dealing with. Nothing was too problematic for her and was extremely efficient in resolving anything I needed done - and quickly too. I cannot recommend Ellie enough. Tony Lewis, Landlord.
5/5
GoogleThe agent I spoke with, Chelsea S was very happy to help me and made everything very clear and easy to understand. I applied for my room and CPS came back to me within a day or two which is shows a type of professionalism that other letting agents, particularly student letting agents don"t always show. I was very happy with service. Would defo recommend.
5/5
GoogleAs 3 uni students trying to find a house in March during a pandemic we really struggled to find a company that was really interested in helping us find a house we could make a home rather than just trying to sell us anything. CPS homes proved to be the most efficient and lovely company for this. After finding a property we liked online and applying for more information I was contacted very quickly by Ellie who answered all of our questions, even contacting the landlord to confirm a few things. I am very grateful for the amazing service we were given, and we have happily found our new home!
1/5
GoogleMy partner and I recently agreed to let a property in Cardiff through CPS Homes. The process was quick and easy, and they had some great virtual tours online of the property we were interested in. I had particularly great dealings with Ellie Q who always returned my calls or emails quickly and was very friendly. She made the entire process clear and hassle free! Update: following the earlier review, the customer service took a huge nosedive. The staff were rude, condescending, and homophobic. I have since heard horror stories from other users of CPS Homes. Avoid at all costs. There are far better services out there.
Dear E G, Thank you for leaving a review. We're pleased to read your initial comments, but are sorry that you had a less than positive experience with CPS Homes later on in the process. Concerning the latter comments, as discussed with our Lettings Manager at the time, you submitted an enquiry about a property that was shown as fully-furnished within the video and photos. Nowhere within the description did it state that the property was being offered differently, i.e. unfurnished, to how it was shown in the videos and photos, so it remains our assertion that the advert was very clear that the property was being offered fully-furnished and in no way suggested that it may be unfurnished. We are able to say this with confidence as we have reviewed the advert that you saw. If you did search for 'unfurnished' on Rightmove and this property showed, that is something to report to Rightmove directly as we were unable to replicate this result ourselves when performing several subsequent test searches. We have received no other reports pertaining to this issue from other tenants or prospective tenants. When you alerted us that it was your intention to rent an unfurnished property, your landlord explained that she would have nowhere to store the great deal of furniture that came with the property, which is understandable, as not many people would. At this point, you had already signed the tenancy agreement, we had paid the first month's rent across to your landlord, and the deposit had been registered with the Deposit Protection Service. When you made it clear that you did not wish to proceed with the tenancy, we set about negotiating an immediate or early end to the tenancy on your behalf, which was no easy task given a legally-binding contract had been signed and the landlord was within her rights to hold you to it, if she so wished. We were able to convince your landlord to immediately release you from the tenancy, with full refunds made. She didn't have to agree to this and could have held you to the full term of the tenancy, or at least until new tenants were found, so taking everything into consideration, we believe we achieved a successful outcome for you. Finally, we take the comments you have made in relation to your telephone exchanges with us very seriously. The claims made have been unfounded during our initial assessment of your review, though should you wish to formalise your complaints and provide further evidence, you may do so by following our complaints procedure. Kind regards, The CPS Homes Team.
5/5
GoogleI have let my property through CPS homes cardiff since few years. Especially Tamara Price has been very helpful. All the staff are very experienced, give very efficient and professional service to landlord and tenants. I am highly satisfied with their overall service. They quickly send someone so tenants are happy. Staff know when and how to contact landlords, are able to find right tradesmen for repairs done quickly. they give valuable advice how to keep the property in best shape for letting including video advice and I did not have any period without-tenancy since I signed with them. I get timely rent to my account. I even bought the student property through CPS Homes. Their office is the biggest estate letting agent office I have seen!
5/5
TrustpilotOutstanding Service and a great team of people
I have used CPS for more than 15years to rent out a property and have found them to be efficient with outstanding service. They have always looked after the interest of the landlord and tenant giving advise to both equally. When a tenant leaves, CPS have another one ready to take their place. The rent is always paid promptly into our account each month.Their service is second to none I highly recommend this company.
5/5
TrustpilotThank you CPS properties for selling…
Thank you CPS properties for selling our home, the whole experience was amazing, from the moment we meet Manager Sian we felt at ease, she was so professional and welcoming, it all went so smoothly from Scott taking the video and photos (lovely guy) to us selling and Sian getting us over the asking price, thank you CPS we really appreciate it, from the O’Connor family
5/5
TrustpilotOver the past 10 years or so my…
Over the past 10 years or so my experience with CPS is they have consistently delivered great service and valuable expertise regarding the rental market and property management. Their sales, management and maintenance teams are friendly and professional..
1/5
TrustpilotMy review as promised…
Please avoid using these letting agents. My partner and I enquired about a flat and were told it was online viewings only. We wanted an unfurnished flat and found it by searching "unfurnished" on rightmove. At no point did CPS mention the flat came with furniture including in the tenancy contract. The day we were supposed to be moving in we were sent an inventory for a fully furnished flat! We queried this and made suggestions on how to get around this such as storage. The landlord decided to let us go from the tenancy but wanted to keep our rent until she found a new tenant even though they advertised the property falsely! My partner called CPS and was so upset following the call as they told her it was our problem that they hadn't advertised properly and weren't transparent. I called them several times and was met with aggression, disrespect and homophobic microagressions. I was told that my partner and I were being aggressive after I called them out for homophobia and lack of customer care. After I told the senior letting agent that she didn't care about us she said she "does care otherwise I wouldn't answer your phonecalls" and told me it's not her job to speak to us as she doesn't get paid... her job title was "lettings manager" and I'm confident she's on payroll for that? I sought legal advice from Citizens advice who agreed that had acted illegally and we should get our money back. After this our rent was returned and deposit released but it took a lot of hard work to get there. We actually feel relieved that it happened as it just highlights what could have happened if we had stayed in the property as tenants. The customer service we experienced was disgusting to say the least. CPS won't take this seriously as they are extremely corrupt. Just avoid them at all costs as there are plenty of great letting agencies in Cardiff who won't try to ruin your lives.Edit: In response, just because there is a photo of a flat with furniture doesn't mean the flat comes with furniture. If I do a search on your website for unfurnished properties almost all have furniture and personal belongings in them... I would love to supply you with evidence but conveniently for you when I asked for recordings of the calls you said they hadn't recorded. And just because you haven't had this happen before doesn't mean you take it any less seriously. As I stated before, to anyone reading this review, AVOID!
Dear Md1997,Thank you for leaving a review. We're sorry that you had a less than positive experience with CPS Homes.As discussed with our Lettings Manager at the time, you submitted an enquiry about a property that was shown as fully-furnished within the video and photos. Nowhere within the description did it state that the property was being offered differently, i.e. unfurnished, to how it was shown in the videos and photos, so it remains our assertion that the advert was very clear that the property was being offered fully-furnished and in no way suggested that it may be unfurnished. We are able to say this with confidence as we have reviewed the advert that you saw. If you did search for 'unfurnished' on Rightmove and this property showed, that is something to report to Rightmove directly as we were unable to replicate this result ourselves when performing several subsequent test searches. We have received no other reports pertaining to this issue from other tenants or prospective tenants.When you alerted us that it was your intention to rent an unfurnished property, your landlord explained that she would have nowhere to store the great deal of furniture that came with the property, which is understandable, as not many people would. At this point, you had already signed the tenancy agreement, we had paid the first month's rent across to your landlord, and the deposit had been registered with the Deposit Protection Service. When you made it clear that you did not wish to proceed with the tenancy, we set about negotiating an immediate or early end to the tenancy on your behalf, which was no easy task given a legally-binding contract had been signed and the landlord was within her rights to hold you to it, if she so wished.We were able to convince your landlord to immediately release you from the tenancy, with full refunds made. She didn't have to agree to this and could have held you to the full term of the tenancy, or at least until new tenants were found, so taking everything into consideration, we believe we achieved a successful outcome for you.Finally, we take the comments you have made in relation to your telephone exchanges with us very seriously. The claims made have been unfounded during our initial assessment of your review, though should you wish to formalise your complaints and provide further evidence, you may do so by following our complaints procedure.Kind regards,The CPS Homes Team.
2/5
TrustpilotWe are taking legal action only day 1 of our tenancy.
Very unprofessional so far.Moving into a new house should be stress free.Do not sign anything with them until all your move in conditions are evidenced. The staff have been bad at communicating to landlord and myself in transparent manner/ are both negligent or potentially manipulative... we are yet to work out the truth.We had agreed to have a window fixed which is in disrepair and they had told us that the work is going ahead and only after signing did they tell us that the landlord refused to do the work. Seriously sneaky and not what you want to hear when you could have simply been offered a house that was in better shape. We are taking legal action and informing the council, only day 1 of our tenancy as I cannot stand for another estate agent to take us for a ride. Staff were yesterday rushing us to sign but the contracts were incomplete and had many grammatical errors and straight up mistakes that I wanted them to be correct before signing. Staff member said to me on the phone: "you've been on the phone with me for almost 8 minutes, you could have signed the contract by now - what do you have to say to that". I have requested a SAR to help build a timeline of events as we've been rushed into signing out of fear of not having somewhere to live and the tactics used are ones you'd expect on the playground rather than an office.
Dear Adrian,Thank you for your review. We're sorry that you've had a less than positive experience in your dealings with us thus far. Please be assured that we are committed to liaising between yourselves and your landlord to achieve an outcome that both sides are happy with.It's certainly never our intention to rush prospective tenants into signing a tenancy agreement, not least because we're aware that doing so without pre-agreed items completed will inevitably cause issues later down the line. If that has happened in this instance, we apologise, and we will be sure to look into the how's and why's; putting them right moving forward. We will be sure to consider your further comments too.You are welcome to provide additional information via e-mail to feedback@cpshomes.co.uk.Kind regards,The CPS Homes Team.
5/5
TrustpilotSuch a helpful and friendly company
Such a helpful and friendly company - Jordan was wonderful, he kept us informed and made sure all our queries were answered! He was very efficient and put our first time renting worries at ease.
5/5
Trustpilot5 star all the way
5 star all the way, a company that is always looking to improve and develop making life easier for owners!
5/5
TrustpilotCPS sold our house very quickly
CPS sold our house very quickly. They were thoughtful, communicative and clear. Angela and Sian were great.
1/5
TrustpilotNasty
Maybe they are good for landlords because they screw their tenants over. Seriously avoid them!!
Dear Han Han,Thank you for leaving a review.We’re sorry that you’ve had a less than positive experience with CPS Homes. We’ve messaged you via Trustpilot’s private messaging platform as we’d like to learn more about your experience. You may also e-mail us via feedback@cpshomes.co.uk with further information, so that we may look into your concerns.Kind regards,The CPS Homes Team.
1/5
TrustpilotNasty
Maybe they are good for landlords because they screw their tenants over. Seriously avoid them!!
Dear Han Han,Thank you for leaving a review.We’re sorry that you’ve had a less than positive experience with CPS Homes. We’ve messaged you via Trustpilot’s private messaging platform as we’d like to learn more about your experience. You may also e-mail us via feedback@cpshomes.co.uk with further information, so that we may look into your concerns.Kind regards,The CPS Homes Team.
5/5
TrustpilotExcellent!
We advertised our residential property in February 2021. Unfortunately, the purchaser puuled out at the eleventh hour. CPS were wholly efficient in the professional way they dealt with the purchaser and did everything possible to complete the sale. Despite the set-back, CPS quickly secured a new purchaser who completed within four weeks. Brilliant work all round.
5/5
TrustpilotOutstanding service provider to…
Outstanding service provider to landlords. Always keep in touch and promptly addresses any problem. I have never been without a tenant in my two properties in Cardiff as CPS finds the tenant as soon as old one leaves. I will highly recommend CPS to everyone.
4/5
TrustpilotA happy landlord
I have been using CPS Homes in Cardiff to manage my residential properties since 2007. They are a great team from accounts to lettings to maintenance and have looked after my properties in a professional, courteous, proactive manner. I would certainly recommend them to other landlords......a special thanks to Cath Taylor who has just renewed the Tenancy so expediently for one of my properties......many thanks.... Stephen P
2/5
TrustpilotAn agent who cares more about the landlord than the tenant they are representing
I do not recommend CPS homes as an agent. In my two experiences they have been neglectful, slow and difficult to contact. They are very quick to get you signed up to the property, but when things go wrong they are the last to help you. When I moved in there was mould, a broken bed, a poorly functioning heating system, poorly maintained bathroom and shabby kitchen. CPS took up to 2 months to fix basic amenities, and when the bathroom started to have problems, they blamed it on us, the tenants. This is despite the fact we had removed the mould, repainted the flat and decorated it to make it look attractive. We had fixed various parts ourselves to make it a better home. When leaving the tenancy they tried to charge for numerous things which were either broken in the first place, or required cleaning - which is unfair given we moved into a flat with numerous problems. My advice is, no matter how nice the property, avoid CPS as you will regret it. My review is based on renting, I cannot comment on buying.
Dear Low,Thank you for leaving a review. We’re sorry that you’ve had a less than positive experience with CPS Homes.We've been able to locate your latest tenancy with us, so we've taken the time to look into the concerns you have raised and learn how we may improve our level of customer service moving forward.We make it our mission for tenants to move into clean, fully-functioning homes in as smooth a way as possible, so we're sorry that we did not meet our aim during your move-in. We hope our Maintenance and Inspections Teams were helpful in dealing with any concerns you raised with us during the move-in process.Unfortunately, maintenance issues can crop up mid-tenancy, usually through wear and tear. As we manage the property on behalf of the owner (the landlord), we do have to take their instruction on how they wish to proceed with each issue that comes up. A lot of our landlords give us the ability to carry on as we see fit, which allows us to tend to maintenance issues using our own sub-contractors and within the reasonable timeframes we lay out, but there are some landlords who want greater control and insist that we run everything past them. Try as we might to obtain the outcome both we and the tenant(s) would like, we're not always successful, so we do sometimes have to deliver the bad news to tenants that their landlord is not prepared to undertake improvements of the property. There are certain maintenance issues that a landlord must, by law, see to, but there occasionally more subjective issues - typically improvements, rather than maintenance - that rely on a landlord's desire to make good, rather than a legal obligation. We want the properties we manage looking as good as they can be, so we always push our landlords to make improvements, but we don't always get our way, unfortunately. The same principle applies to deposit returns, where we must take a landlord's instruction on how much, if anything, he/she wishes to claim from the deposit, despite our best advice. Crucially, since deposit protection legislation came into law, it is only a claim, which tenants can dispute if they wish to; a right we fully support.We hope this goes some way to responding to your review, and we wish you all the best in the future.Kind regards,The CPS Homes Team.
5/5
TrustpilotJordan and CPS 5*
Jordan from CPS homes was absolutely fantastic.He was very professional whilst dealing with my property to let. The photographs and video were great and really did sell the property effectively. Tenants were found in 2 days. Nothing to complain about. The only estate agent In Cardiff I now use, after being let down by other popular cardiff ones. Proven most effective.
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
Such a great experience with CPS from both the Sales and Lettings teams. Nathan and Chelsea in Sales were both brilliant and acted urgently to help us secure our new home in a matter of days. Always available to answer questions and make the process as streamlined as possible. Jordan was a star, hilarious and friendly and did a great job of the advert for our buy to let. Already a potential new tenant sourced the very next day. Highly recommended.
5/5
TrustpilotYet again CPS have found us a tenant…
Yet again CPS have found us a tenant and done all the appropriate checks. They have no found numerous tenants for us who have never been a problem. I strongly recommend this company.
5/5
TrustpilotExcellent Service
CPS have been acting on our behalf for several years. Have always found us tenants and have managed our property very efficiently
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Cardiff (34 Woodville Road) has the most, with 2,048 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,744.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
