1/5
GoogleWorst estate agent I've ever rented from in Cardiff so much trouble getting smallest thing done and them bond return drama, TDS awarded us full bond return!
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,654 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,654 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,219
Reviews on Trustpilot
Business-wide
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Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2019.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, Wales
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleReally helpful in signing our student house, no stress and answered all questions. We dealt with Cath who was super informative.
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleChelsea Staunton has been a great helping in getting the house ready to be set up along with the info she has giving about CPS in general.
5/5
GooglePatch was incredibly helpful with resolving an issue with our banister, including arranging a full replacement within a day of raising the issue.
4/5
GoogleCath Taylor was super helpful in providing any information about properties and kept us updated throughout the entire process. Thanks so much for your help!
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleI'm very happy with this agency. Ellie Quick helped me with any questions I had regarding the property.
5/5
GoogleService was fantastic, Cath was helpful and in formative. Also lovely to speak to and helped us through this process, really happy with the property.
5/5
GoogleHi since Patch took over the management of our property we have seen an excellent up turn in service and responsiveness great job well done! Keep it up
5/5
GoogleVery efficient and professional with marketing my property. Always good advice given from a Landlord’s perspective and quick to sign new tenants up.
5/5
GoogleTamara was really helpful in finding our ideal student house in these difficult circumstances where we could not view the property. Looking forward to moving in next year, thanks!
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleVery quick and prompt set up of rental accommodation, rang int he morning bu the afternoon was all sorted. Tamara price was lovely and very helpful
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleI had a maintenance request handled by Patch Horrocks who really informative and gave me an update everything he had own allowing me to manage my time better and solve the problem faster. Enjoyed the experience!
5/5
GoogleWe spoke to Tamara Price a few times and she was very friendly and helpful. She answered every question we had and helped us find a property we really like
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleHad an issue with the boiler. Patch rung me back almost instantly, clearly guided me through the process, and had a contractor out within the hour to fix it. Great customer service from Patch.
5/5
GoogleChelsea was very helpful on the phone and answered all my questions regarding the property. During these difficult times, it was very reassuring to deal with such a friendly and reliable person. Thank you, Sylwia
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
4/5
GoogleThank you, CPS officer Tamara Price for informing us of next year's tenants contract. Always nice to deal with your staff, G.
5/5
GoogleEllie assisted us in securing our new property, she was very helpful and dealt with everything in a timely manner. Excellent service!
5/5
GoogleReally good experience. Lots of properties on offer for good prices! Tamara was really helpful in answering any questions I had about the property I eventually secured and the process was very quick and easy 😊 …
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleVery Friendly and Helpful Service from an Employee Karolina. She provided me great details about the property I was interested in. She was very professional and made everything incredibly straightforward.
1/5
GoogleNot a terrible letting agency when you’re not a student. In student lettings, they consistently side with the landlord, treat you like children and allow the landlord to try to take vast sums from your deposit for damage that was already done when you moved in. We had over £2000 taken from our DPS protected deposit, luckily we appealed the decision and won since the damage was not our doing.
5/5
GoogleA very professional service from CPS Homes and we received excellent advice and support from Rhys Owen and his colleague Chelsea Staunton in letting our property - would definitely recommend.
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleHad a really good experience with cps today, phoned in and got put straight through to Chelsea who was super helpful. Manger to get everything sorted quick and easily, this meant there was no stress and everything was completed within 10/15mins.
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
4/5
GoogleI recently moved into a house managed by the CPS Homes in Cardiff Bay. I found out the house's boiler was not working when i entered the house. I contacted the CPS Homes Maintenance team to get help. Patch Horrocks responded quickly to my report and prodived some guidance on the boiler. Then he also sent out the boiler maintenance team on the next day to help me fixing the boiler. Thanks to Patch and the boiler maintenance team. Proper job.
1/5
GoogleAVOID AT ALL COSTS Refused to acknowledge issues at property despite clear damp issues. Finally sent out a external contractor who confirmed serious issues. Still waiting on property to be repaired, issue now with Environmental Health and The Property Ombudsman. Just kicking the can down the road until we move out, then it’s the next poor tenant’s problem. They’ve deleted over 80 negative reviews from previous tenants on Trustpilot, look at their account info. Most of their positive ones are from their landlords/clients! Manipulating their figures to con students!
Agent replied · 11 June 2024
Dear Ryan, Thank you for leaving a review. We’re sorry that you’ve had a less than positive experience with CPS Homes. You may e-mail us via feedback@cpshomes.co.uk with further information, so that we may look into your concerns. Kind regards, The CPS Homes Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,044 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,740.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
