5/5
TrustpilotI must say having not bought a house in…
I must say having not bought a house in years Nathen and his team were amazing they gave us all the information when we needed it I would highly recommend CPS thanks again team Rosanna
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,654 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,654 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,219
Reviews on Trustpilot
Business-wide
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Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2019.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, Wales
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot4/5
TrustpilotPatch was very useful in helping me…
Patch was very useful in helping me find a room in corner house and resolving any issues that we had. Always very kind and happy to help.
5/5
TrustpilotCPS has been our management company for…
CPS has been our management company for many years 15+. Hard work they have put in these pandemic lockdowns, working remotely, getting new tenants and carry out maintenance when required. Nikki Hamer and Jarry Parry are credit to CPS, also all the staff we deal with are excellent too. Just keep it up. Would recommend to everyone. Thank you.
5/5
TrustpilotGreat advisors
Great advisors, easy to talk to and provide exceptional services
5/5
TrustpilotExcellent work
Excellent work, always proactive.
4/5
TrustpilotStudent rental property
The student property that I placed with CPS was let in less than 2 weeks. This was beyond all my expectations.excellent marketing.
4/5
TrustpilotBuying from CPS Homes Ltd
As a buyer of one of their properties I can only comment on the 'touch points' when they followed us up; asking who our lawyers were, or when we were instructing a survey and, finally, when we might be exchanging contracts.After all their fees are not being paid by us, but the seller, so as they work for the seller they don't really provide much of a service to the buyer.However, I can say all contact was professionally handled and that should bode well to anyone wantingt to use them for selling, and letting, of their property.
1/5
TrustpilotAvoid at all cost!
Avoid at all cost! They made our life hell. The windows were dirty, mouldy and had water leaking from the loose frames when we got the keys and even though it was an existing problem they are still trying to blame us for condensation. If you read all those bad reviews, they are 100% accurate. The boiler had identified ignition problem but instead of repairing it they waited until it broke down and they let us without heating with a newborn baby in December. The landlady even called me to threaten to leave us without heating and she meant it. Water leaked from the patio causing rising damp and hundreds of pounds of damage in our belongings, my baby has breathing difficulties due to the damp and mould, asked CPS to help us professionally clean the thick mould but no, any help was refused. The property is structurally unsafe, uninsulated, we had waste water leaking from the bathroom through the kitchen ceiling and they only fixed it when I contacted Rent Smart Wales, the walls are so badly cracked and peeling that my baby coughs at night. We emailed them with the issues, they replied back that they are waiting for the landlord to come back after weeks then sent another email that they are not aware of any issues we are experiencing. They treat you like a dog and refuse to do essential repairs. The walls are so badly cracked and the property is so badly unsafe and draughty that we can’t heat up the property, it was shown to their contractor who acknowledged the are serious issues and CPS still they refuse to do any repairs and deny that we have any problems despite months of emailing. The property was never suitable to rent and is badly cracked, unsafe and dead cold. I have a year old and I am pregnant again, I work for the NHS as a key worker and after my baby have been suffering from all the hazards my social worker asked them to release from our annual contract as it is a serious hazard for any children and me and I am due to give birth when just before the contract would expire but no, CPS refused. It is clear as the house needs urgent repairs but they are keep robbing us instead and taking our money for this hell and risk my babies’ health just to escape their obligation in keeping the property in repair. They would kill for a penny. These are the most disgusting people I ever met.
Agent replied · 10 June 2024
Hi Melinda,Thank you for taking the time to leave us your feedback. I am sorry to hear that you have been disappointed with the service you have received from our maintenance team. I am aware that you have reported an issue with your windows leaking, however it was determined that this was condensation forming on the inside of the window. This was confirmed by a Housing officer from Cardiff Council at a recent inspection that took place at the property. Additionally, we had the glass changed in the windows in 2019 for you. This was because you had reported condensation between the panes. There were no issues found with the window frames. We recently suggested that a contractor attends to put some silicon around the windows, but when we approached you to arrange attendance, you said that you did not want him to attend. Please let us know if you have reconsidered the offer and I’ll be glad to arrange.I can see that you have had an issue with your boiler previously. We arranged for a new thermostat to be installed and then a few weeks later, a separate issue came to light. Your Landlord arranged for a contractor to carry out repairs. Of course it is far from ideal to have no heating during the winter months, but I’m glad to see that this was resolved within a few days. It looks as though this was resolved back in 2019, but if you are experiencing any issues with the boiler currently, please let us know and we will be happy to help.There was an issue with damp caused by water not draining away from the patio. Again this looks to have been resolved back in 2019, but if you are still experiencing any issues relating to this, then let us know. With regards to the property being structurally unsafe and poorly insulated, Housing enforcement found no issues on attendance other than a leak from the shower which was repaired shortly after. We have not received any feedback from the contractor who last attended to suggest that there are serious issues at the property.Originally, your tenancy was due to end in August 2020, however you decided that you would like to stay at the property for another year. I am not aware of your social worker approaching us with regards to leaving your tenancy early, but I’d be happy to discuss with them and give you some information on the leaving early procedure if you would like.It is always our aim to provide our tenants with a friendly and professional service, and I am sorry to hear that you feel this was lacking in your experience. We will of course take your feedback on board.If you would like to discuss any of the above further, please get in touch with us directly and we’ll be happy to help.Kind regards,The CPS Homes Team.
5/5
TrustpilotMaintenance team so helpful ⭐️
I’ve been with CPS for three years, and always experienced good service. Helpful when doing virtual viewings during lockdown and supported us with choosing a property despite several set backs with other agencies. However the maintenance manager had really gone above and beyond for me yesterday. Having a maintenance issue that was struggling to be solved in my flats, she offered advice and dealt with the problem swiftly and reassured me throughout. Not only did she just solve the issue she followed up to check the issues had been resolved. I’m really pleased at how efficiently this situation was resolved and I look forward to hopefully renewing my tenancy next year due to outstanding service from some employees at cps homes going above and beyond to make being a tenant that bit easier.
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
3/5
TrustpilotMy recent experience
My recent experienceWith a recent central heating problem, I immediately emailed to discuss the situation. I can appreciate that first instinct is try and walk through the basic procedures such as bleeding the radiators etc.. I can't necessarily fault the procedure as wouldn't want to waste man power. However, this was frustrating as it was peak winter times, typically students aren't trained in the way of the boiler (although I know enough to get by hence adding to the frustration that they were telling me to do things I had already done and there was clearly a fundamental problem) and was freezing. Eventually (Just over a week or two) someone was sent round, turns out the boiler needed new parts and a leak fixed. Repairs were carried out swiftly. A few weeks go buy and water goes in through the flue valve and knackers the whole thing. Reported on a Saturday, new boiler in by Wednesday. Great!!The reason for the average review is slightly unrelated to the heating incident, we also have one of our two showers that doesn't work... at all. Emailing back and forth for about 4/5 weeks, multiple people have looked at it yet no progress. That said, after waiting long enough, called up and was told I would be contacted about a replacement shower. This turned out to be another electrician asking to come view it. Still pending on the new shower, but looking promising.
Agent replied · 10 June 2024
Hi Ben,Thanks for leaving us a review and for taking the time to provide us with your feedback. We always like to hear it and you can be sure we’ve taken everything on board.With most boiler issues causing a lack of heating or hot water, we do have some basic checks that we ask all tenants to complete. It’s not so much to save manpower, but to avoid any unnecessary charges linked to a tenancy when topping up pressure or bleeding a radiator, for example, is all that’s needed to resolve the issue. Our maintenance team are able to solve many issues over the phone or via e-mail by issuing guidance, which saves a lot of contractor call-outs. If the basic checks and actions don’t resolve the issue, then with the Landlord’s authorisation we’ll instruct a contractor to attend as soon as possible. Unfortunately, our guidance didn’t help in this instance, so a part had to be ordered and was installed the following day. Your Landlord also has additional electric heaters in the property in case of an emergency, we understand.Following heavy rain, an unexpected leak into your boiler caused some electrical damage. With consideration into time and availability of parts, a new boiler was deemed the best course of action. Your Landlord agreed, so it was ordered and installed as soon as possible, with some additional external measures taken to further protect the system from unexpected severe weather in future. We’re delighted you were happy with the service received.With the shower, as the unit is relatively new and under warranty, beyond initial basic investigation, a specific contractor was required to make an assessment and conduct a repair. He’s working directly with your Landlord to rectify the issue as soon as possible. We’re informed that the relevant parts have been ordered and are due to be installed early next week.Please don’t hesitate to contact us if there’s anything else we can help with.Kind regards,The CPS Homes Team.
5/5
TrustpilotA big thank you to Lydia Devine
A big thank you to Lydia Devine, who has amazing customer service! We had a question in regards to our house with our landlord providing us with a new hoover as our previous one didn’t work and she sorted it straight away and got back to us very quickly, supper helpful! Brilliant communication, thank you so much, couldn’t fault your service 🌟
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotAmazing service from call to say my…
Amazing service from call to say my boiler wasnt working to getting it fixed just over an hour. Friendly service from the CPS team to the heating engineer Chad. Well done guys
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotA big thank you to Rhys Owen and Ellie…
A big thank you to Rhys Owen and Ellie Quick for working hard, being efficient, polite and courteous in a recent letting. Keep up the good work in these very difficult times!
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotGood team work
Great help from individuals, working so well together as a team.
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotI can‘t rate CPS highly enough
I can‘t rate CPS highly enough. They have been extremely supportive and reliable; they have been using their own initiative and competently dealing with issues that other agencies would have found beyond their call of duty.
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotLovely experience
Very communicative, kind and helpful staff. Lovely experience.
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotFriendly, informative and helpful staff
Friendly, informative and helpful staff assisting with the purchase of an HMO property. Always someone on the other end of the phone willing to go over and above to help out. Looking forward to our professional relationship going forward.
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
4/5
TrustpilotHad an issue with my boiler
Had an issue with my boiler; was walked through how to fix it and the issue was quickly resolved.
5/5
TrustpilotAlways professional
Always professional, and very good at picking up new tenants.
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotVery approachable with a good level of…
Very approachable with a good level of communication throughout.
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotI have been using CPS for the last 5…
I have been using CPS for the last 5 years to let my property in Colum road. They have always provide a five star service to both me and the tenants.
Agent replied · 12 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotProfessional service from CPS
Great professional video of our house and Tamara let the house very quickly.Rhys is also very helpful and answers our emails promptly and gives good advice.
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
4/5
TrustpilotGreat all round service!
CPS have managed my property since 2015. I live abroad and CPS manages all my tasks - lettings, statutory licenses, maintenance, renewals, rent collection and arrears. Most of the time I get excellent service though service can sometimes be a bit tardy when more than one department is involved. But in the main, its 2.99% cheers for CPS!
1/5
TrustpilotStealing Students Money.
We secured a house and failed to get all the forms in in the 7 day period. They then gave us an extra day to get the forms in which we did, however after handing in the forms they didn't reply for 3 days until they finally replied and said that the forms were incorrect and they had taken another groups holding deposit in that time period. However, the house was still available on the website and we inquired again through another name and it was still available, so it was clear they just wanted to get another groups holding deposit and rob us students of our money.
Agent replied · 10 June 2024
Dear Adam,Thank you for leaving a review. We're sorry that you haven't had a positive experience with CPS Homes.Having looked into the matter, we can see that - as you say - you did exceed the seven-day timeframe we agreed you would have to provide us with all relevant application information. We believe this timeframe provides prospective tenants ample time in which to go through the relatively quick and easy application process that's needed before we can issue you with your tenancy agreement to sign. We have to provide a timeframe like this as, in the past, we have had groups stall for weeks and weeks, then decide they no longer wish to rent the property. All the while, the property is 'off the market', meaning other groups miss out on the opportunity to rent a house or flat that may be perfect for them, and the landlord misses out on several weeks' advertising.We kindly agreed an extension on the timeframe, but the documents we received were not correct, so regrettably we had no alternative but to re-market the property. Such is the demand for properties of its kind, it was re-let to another group extremely quickly, though unlisting it from our website and associated portals is not instant, which may be why it appeared to still be available to both you and our staff. This was very quickly spotted, however.We would very much like it if you were to choose to rent an alternative property through CPS Homes and we are happy to transfer the holding deposits paid across to this new property.Kind regards,The CPS Homes Team.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,044 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,740.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
