Trusted Agent profile
★★★★★
2,651 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,651 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,216
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
CPS Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had an issue with the property I rent where the curtains had fallen down. Zara, one of the property advisors, got back to me very quickly and sorted my problem. Her communication was very clear and I was very satisfied with the service she offered.
5/5
GoogleGreat staff who are always friendly and happy to help. A special thanks to Charlotte Atwell who does a great job with HMO licences and always approachable with any issues no matter how big or small. Keep up the good work.
Hi Deven! This is fantastic to read, thank you - we're very glad you've had such a positive experience with us and have experienced excellent ongoing assistance from Charlotte, we'll be sure to pass your lovely (and definitely well-deserved) comments across to her :) Thanks again!
5/5
GoogleAs a tenant I've been satisfied with the services that CPS has provided me with the last 2 years. Everytime a member of staff would get back to me promptly and they would help me with any enquries or services that I needed. Big shoutout to Nikki and Vicki who have dealt with my enquries in the past with great professionalism.
Hi Ioannis, thank you for this review, it means a lot to hear that you've had such a fab long-term experience. Nikki and Vicki are fantastic at what they do aren't they :D We'll make sure they read your kind words. Thanks again, take care!
5/5
GoogleAfter having a stressful experience trying to find and secure my first flat within cardiff, Rhys immediately put me at ease and make the experience as stress free as possible. He was really patient and polite over the phone, I really appreciate it!
Hi Sian, this is fab and great to hear. Always rewarding when we can help people feel more at ease during what can sometimes be a bit of a stressful time. We'll pass your comments across to Rhys, thanks again!
5/5
GoogleI own a couple of properties with different lettings agents. CPS do an absolutely stand out job. The take care of everything for me. Great peace of mind, knowing that my property is in the best hands in Cardiff.
Thanks so much for these wonderful comments Dafydd and for taking the time to leave them here. Means a lot - thanks again!
5/5
GoogleWow! Where do I start, great service, friendly, polite, positive attitude and has the got the job done in record time, chasing contractors such as Welsh Water and getting results! Fabulous experience. CPS Homes, note: you can't let Vicki go!
Thanks Peter for taking the time to leave such a thoughtful and considered review, we really do appreciate it. Vicki will love reading this one! It can often be challenging in our role as the middle man, so we're really happy to hear our team have been so successful at making life a bit easier for you :)
5/5
GoogleFlo made our experience of viewing and then the letting of the property as simple and easy as possible! We highly recommend her services and was a pleasure to deal with. Thanks, Jack and Olivia :)
Hi both, thanks so much for taking a minute to leave us this lovely review. Great to hear a special mention for Flo, we'll certainly let her know. You know where we are if you need us at any point, just drop us a call or an email, as we will endeavor to provide you with the same five star level of service going forward too :)
5/5
GoogleI have utilised the services of CPS for several years now and the staff there have always been very friendly and extremely helpful. This was very evident when dealing with Charlotte Atwell of the Woodville Road branch recently. She dealt with my issues swiftly and promptly and made the whole process progress smoothly.
5/5
GoogleI've used a variety of agents to market my property but thought I'd give CPS a try a couple of years ago. Glad I did - Rhys and the team have been excellent at just getting the job done. Their expertise has meant a higher rent and quicker letting each time. They were the first to offer video tours during Covid, which work a treat!
5/5
GoogleI have had a business relationship with CPS for a few years now, and can highly recommend them. I am able to get through on the phone quickly, without too many automated recordings, and if the person answering can't help, they quickly put me through to someone who can, or set things in motion to sort any potential snags. I have found every staff member I have dealt with has this friendly, and professional "can do" attitude. My resent dealings were with Zara Lawes, who emailed about an EPC certificate. We exchanged a few emails, as quickly as you would text a friend, (no waiting for days, or having to follow up), and she sorted out my requests and questions perfectly. If all businesses had staff this helpful and competent, life would be a breeze!
Hi Steve, thank you so much for taking the time to leave your thoughts in so much detail. We're over the moon to hear you've had such a fantastic experience with our business relationship over the past few years and it's certainly been the same from our side too. Agreed - automated recordings are not our style and clear, communications with the aim of making things stress-free as possible for valued clients like yourself is key to how we operate. We are delighted to hear that our lettings team have been so on the ball at providing you with the top level of customer service that we pride ourselves upon. We'll make sure Zara reads your lovely comments about her personally too, she definitely deserves it and we're lucky to have her as part of our team. Thanks again Steve!
5/5
GoogleI have lived in a one bed flat with CPS homes for almost a year. The maintenance team have been so understanding with any issue I have had and worked hard to fix anything. Recently I have dealt with Zara at CPS and she has been incredibly accommodating and friendly.
Thanks Billie for taking the time to leave your thoughts, we're so pleased you've had a great experience with us :)
1/5
GoogleAwful experience with CPS Homes withholding my deposit from me. I accepted the deductions of my deposit which was fine. The deposit team from CPS said they would issue my deposit on the DPS website. Been waiting for a month for my deposit return. I have tried emailing three times but no response since the agreement of deductions. I have now had to request a statutory declaration from DPS. Completely wasted my time. Would never rent with them again!
Dear Leah, Thank you for your review and for bringing this to our attention. You're quite right; we should have taken action on your deposit return sooner and kept you informed of our current position. We sincerely apologise for this and can assure you that we are making big efforts to successfully process yours and the small backlog of other agreed deposit returns as quickly as possible. Kind regards, The CPS Homes Team.
5/5
GoogleSuccess again using CPS Homes tenant find service, a big thanks. We have been using CPS Homes for the last 5-6 years to find about 13 tenants for our professional in Cardiff HMO. The referencing and financial checks are great and out of all the tenants they have found for us none have gone into problematic arrears. All their paperwork has been spot on and if we or our tenants have had any questions CPS Homes have been able to answer and clarify them. We have found them very professional.
5/5
GoogleVery impressed with the management service CPS homes have provided so far. The Agents are knowledgeable, professional and on hand to offer helpful advice. Would like to single out Rhys for his kindness and professional communication - took his advice and it paid off! Highly recommend as a Landlord.
5/5
GoogleCharlotte in the maintenance team was excellent. We emailed requesting a new sofa as our current one was unsuitable and very uncomfortable and she got in contact with our landlord quickly and our new sofa arrived and is gorgeous! Very happy :)
5/5
GoogleI have used CPS as my agent for letting two student houses in Cardiff. The service and advice has always been excellent. More recently, one of the properties was seriously damaged by winter storms. The response from CPS and in particular Charlotte has been exemplary.
Hi Charles, thanks ever so much for your review and the high praise for our team. We will continue to provide the same top level of service and you know we are just a phone call away if you ever need us!
5/5
GoogleMy housemates and I have been living in a home let by CPS since August. Only recently we have needed some minor things fixing along with a couple appliances and they have been incredibly responsive, especially Vicki Magill who has been wonderful at helping us. She has been really fast at not only responding but getting the right people in to help us fix things. Thank you!
5/5
GoogleFirst time ever looking to get a house with friends and thought I would give CPS homes a go. Best decision I have ever made. Gareth was very helpful and showed us around the most ideal houses. We all loved every house Gareth showed us and they all appealed to our groups requirements; it ticked all the boxes and was perfect for us.
5/5
GoogleWe have a happy and smooth experience with CPS Homes. Cath consistently helps us through our first ever tenancy in the UK with an enthusiastic and helpful attitude, despite the fact that we have so many questions to ask and require plenty of assistance remotely. We cannot thank her enough!
No such thing as too many questions Jean we're happy to help :) what wonderful comments - we've passed them along to Cath who says a big thank you as well for taking the time to leave them.
5/5
GoogleHaven’t had any maintenance issues with our flat until now (10 months in). Charlotte responded really quickly and has sorted everything for us - couldn’t ask for anything more! Great to know we’re in good hands.
5/5
GoogleI’ve not dealt with CPS Homes prior to today and I’ve had several awful experiences with letting agents, however, Chelsea Staunton made my life incredibly easy, offering accurate & thoughtful information about prospective properties and ultimately helping me & my friends secure a home to rent that was perfect for us. The house was not only the nicest house we had seen but also the cheapest! I would recommend letting or even buying (I’m sure) through CPS Homes & definitely ask for Chelsea! She’s very insightful, kind & reassuring as we rushed to get our perfect house off the market! I wish every experience I had with a letting agent was as seamless as it was with Chelsea!
5/5
GoogleI just signed my new home with CPS homes. Cath Taylor, assisted me through the entire process. She was super friendly and eased the whole process for me. Also, she was able to solve any little hurdles that I faced along the way, and had perfect clear answers to any of my queries. She made the link between the tenant (myself) and the landlord (whom I was leasing the property from) super easy and quick. Also, all their payment links are legit and there is nothing to be worried about. I would highly recommend CPS homes if you live in Cardiff and are trying to find a nice place to live as a student. Also they have some really nice and fancy apartments at very affordable rates.
4/5
GoogleCharlotte was great in regards to responding quickly to the issue within our property and acted as a good focal point between ourselves and the landlord, making sure communication was clear and efficient. She was also very polite and understanding when we contacted over the phone.
5/5
GoogleI’ve rented a lot of properties and this process was by far the quickest and simplest way. It’s all paperless which is brilliant and so efficient. Vicki was great from the very first phone call, really lovely to talk to and very informative. She kept in touch along the process and was always quick at responding when I had any questions throughout. I’m really looking forward to the move, the property is perfect, and I would highly recommend renting with these guys.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cardiff (34 Woodville Road) has the most, with 2,041 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,735.
The two CPS Homes offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
