Trusted Agent profile
★★★★★
2,649 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,649 reviews on three platforms, rated 4.1 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,214
Reviews on Trustpilot
Business-wide
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CPS Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJordan Parry CPS
I have been a client of CPS Homes since they opened their offices in Cardiff Bay and have used them to market my properties in the Bay Jordan Parry in particular has always been my first point of contact at the office and has provided an exceptional level of professionalism in dealing with all my business needs as a landlord and has dealt with all my Lettings in a stress free manner Well done Jordan keep the good work up David George
5/5
TrustpilotAwesomeness!
Awesomeness to the highest degree
5/5
TrustpilotThe agency is very friendly and prompt…
The agency is very friendly and prompt with all the repairs and replies. I spoke to Charlotte about some house issues and she has been a great help! I have also spoken to Morgan about replacing an old matress and she has arranged a new one pretty quickly. I do recommend them.
5/5
TrustpilotAbsolutely Brilliant Service
Absolutely Brilliant ServiceFrom the time Nathan called to value our property we have found everyone at CPS Homes to have made a stressful experience in selling our home that more manageable.While everyone in the office showed great professionalism and dealt with us promptly and courteously, we should mention Chelsea Cannon who oversees progression of sales, for going over and above to ensure things were getting done whenever there seemed to be an obstacle.
5/5
TrustpilotExcellent maintenance service with…
Excellent maintenance service with Vicki Magill, Cardiff Branch. Speedy response to raised fault, immediate resolve and very friendly. Cheers Vic 10/10
2/5
TrustpilotWoeful experience as a Landlord
Woeful experience as a Landlord. Repeated mistakes made which landlord have to pay for - miselling properties to tennants and then when tennants complain Lanlord's are made to suffer the consequences of their mistakes. Witholding money and not releasing funds when they should. I have a portfolio of 10 HMO student let properties - mainly 7-9 bedroom houses or flats in good locations and finished to good specs. I have moved them all from CPS to other agents. Not taking a deposit from tennants means the houses are trashed, colecting full rent for July and August does not compensate for the cost of refurbing and rpealcing furniture for a large 7 bedroom house, it also means you have no time to refurb the house as tennants who paid full rent have every right to occupy the property during htose months.
Dear Bik,Thank you for your review. As discussed with you via e-mail, we're sorry that your experience with us has been a less-than-positive one and we're sorry to see you go.In response to your comments, we do dispute your statement that we mis-sell properties to prospective tenants. Our property adverts and descriptions are very clear and detailed, we use current photographs and we even display full video tours. We don't think we could realistically be any clearer in what we're 'selling' to prospective tenants. We believe the number of tenants we rent to every year, many of whom go on to take other properties in the future and some who even become landlord clients of ours later down the line, is testament to this.If you've experienced issues with our Accounts Team and prompt payments being made to you, we apologise and will look into how these have arisen, then do our best to put them right.Concerning ‘no deposit tenancies’, you’ll recall that we approached you and all our other landlord clients about the possibility of offering properties on a ‘no deposit’ basis way back in late 2019. We cited a great deal of research and experiences when pitching this idea and the majority of landlords saw the benefits in not asking for a deposit. Some instructed us to still request a lower-than-normal deposit, whilst even fewer insisted on the same traditional ‘equal to a month’s rent’ figure. You didn’t make any such instructions, so we proceeded as pitched. We remain of the opinion that, in what is an extremely competitive student property market, not requiring a deposit is highly-attractive to prospective tenants as many find it difficult to pay a month’s rent on their current place as well as a deposit of circa £350 on a home they won’t typically move into for several months. Additionally, by not asking for this upfront cost, our clients have been able to increase the monthly rent as we’ve found tenants are happy to pay more over a longer period of time, rather than the significant upfront amount.Last summer, we had over 450 HMO student tenancies come to an end. 85% of them didn’t have a deposit, but, in our experience, that didn’t affect the way they left their property, leaving us to conclude that tenants leave houses and flats responsibly, regardless of no deposit. We didn’t leave it all to chance, of course. We were very specific in our vacating instructions to tenants, making sure to remind them that even though they didn’t have a deposit, their tenancy agreement still required them to leave the property as they found it and their landlord could, if desired, pursue any excessive claims in court. We also provided a plethora of ‘how to return your property’ advice, including video guides and tales from yesteryear.After considering betterment and damage vs wear & tear, very, very few landlords have wanted or needed to pursue ‘no-deposit tenants’ for losses. Don’t get us wrong: most landlords had to cover the cost of some cleaning and occasionally a few extras, but we don’t think it should be viewed like that. Landlords have, in effect, had the deposit paid to them increased rental income (see earlier), so they’re simply using some of that figure towards the required remedial work.If you’d like to discuss things further, please don't hesitate to kick-start the few chains of e-mails you’ve had with members of staff.All the best,The CPS Homes Team.
5/5
TrustpilotZara Lawes was incredibly useful.
Rating only, no written review.
1/5
TrustpilotTreat student tenants like we are scum
Treat student tenants like we are scum. They don’t even communicate with us in a professional manner. I was once told to wait outside in the cardiff rain (if u know u know) when I went to their office in person, the day prior I went to the exact same office with my father and was treated as I should have been, seated inside offered a drink and spoken to professionally and treated like the customer. The contrast between how they behaved around my dad compared to when it was just us student tenants was disgusting and unfair. Have used CPS now for 2 years and if I could get out I would but can’t move for other personal reasons. Got plenty more evidence of their poor manners and straight up disrespect for student tenants, not just my house but the majority of other students I speak to. They have repeatedly tried to scam money off of us, but with one quick email reminding them that we know our rights and contract (seemingly better than they do) they drop it instantly, just proves that their best interest is profit and they pick on first time renters and foreign landlords to exploit them. If you are a student and end up with CPS be sure to stand your ground and do not let them treat you like this, this is not how renting should be. Edit: their reply saying I’m not on system is because am reviewing under different name. I have sent my evidence to trustpilot who can confirm my review is valid.
Dear Kate,Thank you for your leaving us a review. The comments you have made do not sound like us, thus we're keen to hear more from you and would urge you to get in touch with us feedback@cpshomes.co.uk and provide further information, such as your name (we cannot find you on our system) and the property you rent from us, so we can look into the root of your concerns.We have also sent you a message via Trustpilot's private messaging platform to request this further information.Many thanks,The CPS Homes Team.
5/5
TrustpilotExcellent communication and service…
Excellent communication and service from Angela. She was excellent in regards to give appointment and given constructive advice regarding buying. Her help with finding the address was excellent as we lost the road.I wish her and CPD all the best for future. Dr A Roy
5/5
TrustpilotAlways clear
Always clear, friendly and efficient
5/5
Trustpilotproperty in cardiff bay
We now purchased a property in cardiff bay and cps has be amazing whole journey taking in consideration i deaf they understand how communication was important to me and make sure they communicate through other ways. And looking forward with their helps etc in future. Thank you for making this All smooth and easy for us move in February.
5/5
TrustpilotVicki was amazing in helping me secure…
Vicki was amazing in helping me secure a property, extremely communicative and made me feel comfortable with the process the entire time. Really lovely phone manner and a credit to CPS.
5/5
GoogleThe agent I spoke with, Chelsea S was very happy to help me and made everything very clear and easy to understand. I applied for my room and CPS came back to me within a day or two which is shows a type of professionalism that other letting agents, particularly student letting agents don"t always show. I was very happy with service. Would defo recommend.
5/5
TrustpilotWouldn't use anyone else!
Huge thanks to Jordan who has looked after our rented property for a long time now and makes the whole process so easy by taking care of everything, also to Vicki who have both swifty found tenants for our other property and managed the process seamlessly. I have sold/purchased and rented property with CPS Homes and would not go with anyone else. A pleasure to work with.
5/5
TrustpilotHelpful, Professional Staff
A big thanks to Vicki (Property Advisor) who has helped secure a flat for us in Penylan, Cardiff. Throughout our interactions, she has been helpful, courteous, with great communication. Looking forward to getting everything sorted and moving into what seems like a lovely flat!
5/5
TrustpilotFabulous team at CPS Homes
So impressed with CPS Homes. Sian found me a great investment property and Chelsea made the sales progression seamless. Superb communication and a friendly, professional team who are extremely thorough in all that they do.
Thank you Lisa, we're so glad we could help :)
5/5
TrustpilotI can’t speak highly enough of CPS…
I can’t speak highly enough of CPS Homes. Throughout the process of selling our house, Nathan, Angela and Chelsea were professional, friendly and nothing but a pleasure to deal with! Chelsea especially went above and beyond and we really can’t thank her enough for all her help throughout the sale process, she’s a star!
5/5
TrustpilotWe had a really positive experience…
We had a really positive experience with CPS. Georgina in Sales was helpful and attentive throughout the process of our home purchase. She responded quickly to emails and calls and was always able to answer our questions. She worked hard to get to the point where we were able to complete the process.
5/5
TrustpilotExcellent service
We have used CPS to find tenants for very many years and they never fail to impress us. The staff are always enthusiastic, helpful and efficient, providing an excellent service at every part of the process.
4/5
TrustpilotHelpful
Angela very calm friendly and helpful. I was late by 10 minutes due to traffic but also she managed to allow me to view the property by convincing to my next customer without rush. Also she provided me a lots of information and suggestions about similar kind of properties which I was looking for. Thanks Angela.
5/5
TrustpilotExcellent Service
We have been using CPS homes since 2007 and have never been disappointed. Their effective team ensures tenants, matching our criteria, are found fast and without hassle. Jordan Parry, the Cardiff Bay letting supervisor is extremely professional and has successfully found our next tenants. This is very much appreciate. We would not hesitate to recommend CPS Homes.
1/5
TrustpilotAvoid them!!
Avoid them!!This company do not care about their tenants at all! In our property when we moved in, nothing had been cleaned from previous tenants, there were marks all over the walls (including food marks) and almost all furniture was broken (sofa, desk, bed). They sent someone to clean who did a rubbish job, and we ended up cleaning ourselves, however we have been suffering with a silverfish infestation since we moved in - theyre even in the bedrooms - and yet CPS ignore us! They sent someone round to help the problem - but this did nothing to stop them as all they did was squeeze lemons around the walls. We have said we want this fixed ASAP as they are literally in our bedrooms and in our beds some night and the whole building is infested yet they refuse to do anything more! What’s worse is we have had maintenance let themselves into our flat on several occasions without permission, once whilst my flatmate was naked asleep in her room and he let himself in, without making contact to confirm a day or time, and did not announce himself. She awoke to a man in our kitchen and only realised this once she was walking out of bathroom naked. This is so ridiculously inappropriate and all CPS did was blame her for not expecting him even though she was told directly by him that it would be over a week before he came to do the repair and that he would text her. They offered no compensation for the trauma of the situation and took no responsibility for the situation. Communication via email is also stupidly slow. We filed a complaint and it’s been taken to stage 3 now about how none of our problems have been addressed satisfactorily, and they haven’t responded at all. This infestation is disgusting and I sleep at my boyfriends most nights due to anxiety of finding them in my bed and on my bedroom walls at night. They also make holes in clothes etc and are just really unpleasant to have. I would not ever rent through them again because of the stress and anxiety this has caused, they take advantage of students and steal their deposits at the end - something covered by Joe Lycett in his show!
Hi Bronwyn,Thank you for your review. We're sorry to hear that you've had a less than positive experience with CPS Homes to date. We will strive to make things better moving forward.We are in receipt of your latest complaint and will shortly issue a full response, in line with the timescales laid out in our complaints policy. When we receive a complaint, we will do all that we can to help you and we will try to find a solution to any problems you have brought to our attention.Kind regards,The CPS Homes Team.
5/5
TrustpilotAmazing customer service from Vickki
Amazing customer service from Vickki, gave us lots of good information and was a nice person, recommend asking for her if you are going for your house viewing
5/5
TrustpilotVicki was a lovely
Vicki was a lovely, very fun and polite. Took us around well and explain everything very well
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Cardiff (34 Woodville Road) has the most, with 2,038 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,735.
The two CPS Homes offices, by town:
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