Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI just signed my new home with CPS homes. Cath Taylor, assisted me through the entire process. She was super friendly and eased the whole process for me. Also, she was able to solve any little hurdles that I faced along the way, and had perfect clear answers to any of my queries. She made the link between the tenant (myself) and the landlord (whom I was leasing the property from) super easy and quick. Also, all their payment links are legit and there is nothing to be worried about. I would highly recommend CPS homes if you live in Cardiff and are trying to find a nice place to live as a student. Also they have some really nice and fancy apartments at very affordable rates.
Afrin · 12 June 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 4/5
GoogleCharlotte was great in regards to responding quickly to the issue within our property and acted as a good focal point between ourselves and the landlord, making sure communication was clear and efficient. She was also very polite and understanding when we contacted over the phone.
Beth · 12 June 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleI’ve rented a lot of properties and this process was by far the quickest and simplest way. It’s all paperless which is brilliant and so efficient. Vicki was great from the very first phone call, really lovely to talk to and very informative. She kept in touch along the process and was always quick at responding when I had any questions throughout. I’m really looking forward to the move, the property is perfect, and I would highly recommend renting with these guys.
Carly · 12 June 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleWe have been using CPS homes since 2007 and have always found the staff to be friendly, engaging and professional. The service they provide always has the clients interests in mind. Prior to marketing they ensure they understand their clients needs and expectations. Great team work ensures communications are maintained throughout the tenant selection process. A job well done.
Les · 12 June 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleI've had a very positive experience thus far renting though CPS Homes. All staff have been very friendly and helpful, Emma in particular was very quick to come back to any queries I had and made the process of signing the tenancy agreement very stress free. I am yet to move into the property but they could not have done anything more to improve the experience so far.
Luke · 12 June 2022 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Luke, that's wonderful to hear. Thanks so much! We have a number of tenant help videos and guides on our website too for you to make use of after moving in, all at cpshomes.co.uk. You know where we are if you need us and wishing you all the best for a smooth move-in :D
★★★★★ 5/5
GoogleCPS have been managing my properties for a few years now and the service has been great. They are quick to respond, always at the end of a phone or email and get in contact in case anything needs sorting. Recently they have been very helpful sorting contractors for some works that needed doing between tenancies. Look forward to things continuing to run smoothly in the future.
Rob · 12 June 2022 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Thanks so much for your review, Rob. We're to hear that you've had such a positive experience with us, we pride ourselves on our communication and response times so are pleased to see this reflected in your review. Many thanks again!
★★★★★ 5/5
GoogleBoth my partner and I had been with CPS previously and found the process very easy and straightforward when signing for a house. We worked closely with Rhys when looking for a property. He was extremely accomodating, letting us know when there were new properties about to become available that we could check out. Definitely helped to speed up the whole process of finding a place for the next year and continuously checked in with us, making sure that we were kept in the loop. Great guy and great experience!
Danielle · 12 June 2022 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Danielle, Thanks so much for taking time to leave your comments, we're really pleased to read them and have let Rhys know too :) Enjoy your new home!
★★★★★ 5/5
TrustpilotJust moved into a new apartment and…
Just moved into a new apartment and everything's been pretty straightforward and the place was in good condition.Vicki and Sian have both been very helpful and quick at helping to sort out any issues.
Luke · 7 June 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotWe’ve had a terrible experience with…
We’ve had a terrible experience with cps. We’ve contacted them multiple times about maintenance issues from the start of our tenancy which still haven’t been resolved. The toilet was broken when we moved in which we contacted them about but they are still trying to charge us. We had rats in our and they werent very helpful and still haven’t repaired the damage from them.
Izy · 6 June 2022 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 10 June 2024
Hi Izy,Thank you for taking the time to leave CPS Homes a review. I am sorry to hear that you have been disappointed in the service you have received from our Maintenance Team.I can see that, since the start of your tenancy, you have contacted us regarding some maintenance issues at the property. These issues look to have all been resolved though. I cannot see that we currently have any active reports of maintenance issues at your property. If you are experiencing any problems currently, please let me know what these are and I’ll be happy to look into things further for you. My email address is marie.willis@cpshomes.co.uk.We recently contacted you to advise that a charge had been added to your account following a plumber visiting the property to unblock a toilet. On attendance, he found that a toilet freshener block was stuck in the toilet waste pipe. He removed this and left the toilet in working order. I cannot find any communication to suggest that the toilet was blocked at the start of your tenancy. It was not reported as blocked until we carried out an inspection of the property, where the member of staff attending advised the tenants to try to resolve the blockage themselves. We would always advise that tenants try to resolve any blockages themselves in the first instance, as the majority of the blockages reported are caused by tenants (usually accidently), rather than a genuine plumbing fault. A landlord will not typically cover the cost of the plumber's invoice where the fault has been caused by the tenant. We like to avoid our tenants being charged in these instances, which is why we advise them to try to resolve them themselves. I am sorry to hear that you have experienced pest problems during your tenancy, though I am pleased to see that we authorised a visit from Cardiff Council Pest Control on the same day that the issue was reported to us. I can see that there was some “proofing” to be completed at the property following Pest Control attending, which we also arranged and looks to have been completed. I can’t see that any further reports in relation to this issue have been reported to us following this. If there is any existing damage, please send me some photos to review and I’ll look to have it repaired.Once again, I’d like to thank you for taking the time to leave us your feedback. Your comments will of course be taken on board. If there is anything further that you need help with, please feel free to contact me directly.MarieMaintenance Manager
★★★★★ 5/5
TrustpilotExcellent service from Maintenance
Excellent service from Vicki Magill in the maintenance team today. Super speedy response to my urgent problem.
Hannah · 31 May 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotGreat Service from the Maintenance Team
The help we have recently received from the maintenance team at CPS has been brilliant. Vicki Magill in particular has been extremely helpful throughout the process and has always been on hand to answer any questions we had whilst the maintenance work was being carried out. Her professionalism, patience and kindness really helped make a stressful situation less stressful! Thanks, Vicki!
Hannah · 11 May 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotThe whole team have been great with the…
The whole team have been great with the changeover of tennants. Great communication and friendly staff
Sara · 22 April 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotEverything taken off our hands...
We are new to Wales but very pleased we chose CPS Homes, Charlotte Atwell has looked after us extremely well, we have two properties that we rent out through them and both required a transfer of the HMO licence, Charlotte has taken this all in hand and made it a dream for us! Thanks Charlotte!!
Peter · 20 April 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 4/5
TrustpilotI've had a few repairs that needed to…
I've had a few repairs that needed to be done at the property and Vicki arranged them promptly and without any issues. Some problems have not been resolved but overall I've had a positive experience with the maintenance team at CPS Homes so far.
Ivana · 14 April 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotChelsea and Nathan from CPS
Chelsea from CPS was very helpful throughout the selling process of our flat in Cardiff Bay. Solicitors took more time than anticipated in the selling and buying and Chelsea helped to get things through and sorted by the deadline. Excellent service. Thank you Chelsea and Nathan.
Eurwyn · 7 April 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotOutstanding!
Always been impressed with the service at CPS and I would like to thank Cath Taylor for all her help and suggestions - first class!!!
Rob · 7 April 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotAVOID
avoid at all costs, unless you want to be harassed with viewings, inspections and builders on a weekly (sometimes daily, multiple times a day) basis with no notice being given prior take months to sort out any issues being reported including pests and leakswill never deal with cps again and can’t wait for my agreement to end, never known a letting agents like it
Anon · 17 March 2022 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 10 June 2024
Hi,We're sorry to learn of your thoughts and would like to know more about the events you describe. We've approached you via Trustpilot's private messaging platform to find out which property you occupy, so that we may look into your concerns further.We look forward to hearing from you,The CPS Homes Team.
★★★★★ 5/5
TrustpilotRecently completed on my HMO purchase
Recently completed on my HMO purchase. Excellent service from CPS Homes. The additional licensing scheme is currently under review in Cardiff so their HMO knowledge saved me a huge amount of time chasing the council for answers. They kept me updated throughout the purchase and kept on top of the solicitors so that the process didn't slow down when awkward documents were required from the seller. Thanks again for all the help!
Jake · 15 March 2022 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
TrustpilotA long and winding road
Recently sold a property through CPS and have been impressed with the service from listing through to completion. Great photos from Scott showed off the property, Social media and Rightmove utilised to fill the diary with viewings before Sian nailed down multiple offers.Due to the current market conditions I had considered marketing the property myself. The Sales Progression support from CPS was however first class and head and shoulders above various "Internet Based Estate Agents" (we dealt with 2 thoughout our journey). Chelsea in particular was crucial in keeping everyone in the chain aware of any developments with regular communication. After various hurdles this was integral to the eventual success of the chain.Thankyou to Chelsea + CPS, we love our new home!
Ian · 14 March 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotJordan was fantastic
Jordan was fantastic! Went out of his way to help us! Really happy with the overall experience!
Abby · 14 March 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotExcellent service for selling my house
CPS provide great value for money on their sales service. In terms of cost they are competitive with all of the other estate agents, but CPS provide much higher quality photography and marketing. I was able to achieve a price that was 25k higher than the price that other estate agents were willing to market my property for. This shows how well CPS were able to showcase the hard work that went into my renovation, which in the end was well worth it!
Kathryn · 14 March 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotVery helpful and professional from the…
Very helpful and professional from the begging. Communication was excellent and everybody I spoke to was helpful.
Neil · 14 March 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotUsed CPS to sell one of my flats in Penylan
Used CPS to sell one of my flats in Penylan Cardiff. Sian excellently managed the whole process, guiding me on both pricing and offers, exceeding my sale value expectations.Great work, now onto my next sales.
Jeremy · 14 March 2022 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotCharlie was great in helping feel…
Charlie was great in helping feel comfortable and secure in our decision making process and we are grateful for him going the extra mile.
Nelle · 11 March 2022 · CPS Homes Cardiff (34 Woodville Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
