Trusted Agent profile
★★★★★
2,658 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,658 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,223
Reviews on Trustpilot
Business-wide
CPS Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI've been renting from CPS for about 8 months now, and Vicki has been super helpful in organising adjustments to the house to make things easier!
Thanks for your review Ari, so pleased to hear you've had a great experience with us :)
5/5
GoogleVicky was absolutely outstanding. I was very stressed about finding a house to rent and Vicky was very reassuring and helped me find a wonderful house! She went above and beyond
5/5
GoogleCPS handle all our lettings , always professional, maintain good contact and update regularly. Chelsea Staunton does a great job helping us keep our lettings going and minimising vacancy rate. Thanks. Steve and Ann jones
Thanks so much for taking the time to leave us a review both. These comments mean a lot to us and we’re delighted that you’ve had such a positive experience with us.
5/5
GoogleCharlotte on the maintenance team is always cheery and positive and never fails to find a solution to my queries or concerns, personally dealing with issues from start to finish in a timely manner which I appreciate because taking personal responsibility means that my needs or the needs of my tenants are not lost in the system. I am always confident of a swift resolution when she's involved. Diolch yn fawr Charlotte :)
Thanks Owen for taking the time to leave your thoughts in such detail. This is exactly what we're aiming for with the type of service and communication we provide for our valued clients and customers so it is very pleasing to read, thanks again and as always, you know we are just a phone call or email away any time you need us :)
5/5
GoogleVicki offered us excellent customer service, and even went out of her way to show us a property at the last minute. CPS is an agency I would really recommend.
5/5
GoogleFantastic service from CPS for both the purchase of a property and ongoing management of a let property. I won’t go anywhere else for sales or Lettings the whole team are brilliant and make any process easy and efficient.
5/5
GoogleCharlotte Atwell @ CPS has been absolutely super in sorting out my Cardiff Additional License - thoroughly recommend them and especially Charlotte for her professional smiley service.
Hi Graham, thank you very much for leaving us a review, we're glad we could help and agree, Charlotte is fantastic :)
5/5
GoogleBilly took us for our viewings and answered any and all of our queries about the property. He was excellent and was even able to swindle us a new sofa for the property.
Thanks Ben for taking the time to leave us such a great review, we've passed your comments across to Billy and they've made his morning! Hope you enjoy your new home and of course your new sofa :D
4/5
GoogleJordan was very helpful in looking for a property. He made us feel very confident in what we were signing for. He was very chatty and made the whole experience pleasent.
Thanks for your thoughtful comments Anneira, we've passed them across to Jordan and they've made his morning! Wishing you all the best in your new home.
5/5
GoogleVicky was very helpful and friendly. Made the process so much easier. Discussed the pros and cons of different houses but wasn’t overly persuasive. 10/10 experience.
5/5
GoogleCalled the agency regarding a property I was interested in renting and was connected to Cath Taylor, who was extremely helpful with talking me through the procedures and answering any and all questions that I had. The entire process was carried out seamlessly.
5/5
GoogleHave been working with Patch at CPS Homes the last few years with regards to looking after my property, the experience is always to my high expectations from communications to arrangements and the attention to detail given while upon inspection to give me a clear picture about the condition of the property so that we can discuss what needs to be looked at from repairs to upgrades in setting a high standard. Patch and the rest of the team big thank you.
5/5
GoogleWe have used Cps as letting and managing agents for a number of years for both student and professional lets. We continue to have a good relationship with them, all staff are helpful , pleasant and easy to deal with.
5/5
GoogleI had a good experience reserving my property with CPS. Cath Taylor helped me and was really patient with me and and explained everything about what I was signing up for clearly. It was lovely talking to her
5/5
GoogleVicky was very helpful and was happy to answer any questions we had. She also helped us see an exclusive property which will now be our home for 2nd year. Very pleasant experience :)
1/5
GoogleWe recently rented a property in pentwyn. We couldn't view the property physically, as a video tour was the only option. We contacted over the phone to enquire about the property and asked three simple questions as per our priority. Is the house furnished or not? is there an allocated parking space or not? is there any added bill or not? The agent confirmed after checking their system that it is a furnished property and there is an allocated parking space for the property and mentioned other bills except for the water bill. In the meantime, we talked several times over the phone, but nobody mentioned anything different. It was the end of the month, and we got the contract to sign it, and then after reading the document we got to know that there is no allocated parking space and the water bill will add up. We were so frustrated but we had no time to find a new house and we already gave our deposit. So, we had to take it. We got another surprise when we went to the property to receive the key, it was barely furnished. We were told that the property will be the same as the video tour. We are very disappointed that how misleading everything was.
Dear Irin, Thank you for leaving a review and we’re sorry to hear that you believe there are discrepancies. We have a complaints procedure in place to resolve issues like this. If there are any outstanding grievances, we'd ask that you provide additional information via e-mail to feedback@cpshomes.co.uk, allowing us to look into your concerns further. Kind regards, The CPS Homes Team.
5/5
GoogleHad a great experience, Patch showed us a house that he thought we would like that we hadn’t even considered and we ended up taking it, it was perfect! Vicky showed us round the house and was so lovely and answered all of our questions.
5/5
GoogleI am a professional accredited landlord and have used the CPS agency for 7 years to let my properties. They have always gone out of there way to let my properties and provide good timely information about the market and its current requirements to facilitate these lets at appropriate rents
Hi Jeremy, thank you for the five stars and your thoughtful comments. We're delighted to hear that you've felt we've gone above and beyond to achieve the best results for your properties and market them effectively, particularly as this reinforces what has been our aim since day one - maxing sure our landlords' properties are always achieving their full potential and maintaining our reputation as experts in legislation by always keeping our fingers on the pulse. Thanks again for leaving us a review, it really is appreciated.
5/5
GoogleIt is always a pleasure dealing with the team at CPS. They are friendly, knowledgeable and engaged. I have recently been working with Charlotte Atwell who has been very efficient in dealing with a HMO application.
2/5
Google*Updated and ammended* Overall what you might expect from an agency. Lack of organisation, total hustlers. Was interested in another propery before being forced to take another. This initial property was advertised as being available from July 2021. An hour after taking our deposits (£200), we were then informed that the landlord 'only just let CPS know' that the landlord is allowing the tennants to stay an extra month which meant the property was available in August instead. Which wasn't advertised at all. (Claiming this was due to a communication error between the landlord and cps despite the property being listed online for a good while. When asked about this, and they had already asked the landlord that same day about availability/half rent options for summer before they took our deposits, they then claimed was due to an internal communication error. ) We were then offered a binary choice to find a place to stay for a month to keep the property or take another property and our deposits would be transferred. Never mentioned that we could have the deposit back. This apeared to lock us into using CPS agency or otherwise sacrificing our deposit to them. Whilst also sacrificing our preferred housing option for a less desirable one. We have now chosen a new property with CPS and that process has gone smoothly. Which has been handled as I wished the first time had gone. Also they have been very helpful in trying to organise a new TV and sort half rent for the tennants who wont be in the property over July. It is hard to know whether this was due to neglegent advertising or communication errors (or both) but either way, was very frustrating. The saving grace for CPS is that they did help with finding a new house and providing help with extra bits with refreshing diligence Overall an average experience from a Cardiff agency. Be wary about their advertising and be sure always to double check details incase you might be left in a similar situation. Update: They never provided a tv and spam message you when there are potential viewings yet rarely attend them. ALSO let themselves into your room if while you are inside without checking. Disgusting agency who are just hustlers dressed smart casual. New review down to 2 stars from 3.
5/5
GoogleSpoke to a very professional Sales Agent (Cath) and she took us through the letting process very quickly and efficiently, and as first-house students, Cath explained everything very clearly to us which was helpful. Would definitely recommend using CPS for student homes.
5/5
GoogleGreat service from these letting agents. Great communication and swift reaction to any tenant issues. New tenants found before end of current tenancy so no rent gap. We'll done CPS !
5/5
GoogleI called CPS today to deal with a loss in pressure of the boiler. I got put through to Zara who resolved the problem within minutes. I sent an email off, whilst on the phone, of the layout of the boiler. All that was needed was to turn a few taps, which Zara pointed out, and the problem was resolved! Very pleased with the service today!
Hi Lewis, that's fab to hear, thanks so much for taking the time to leave a review!!
5/5
GoogleBrilliant service: as a working professional/student it can be quite stressful trying to find accommodation that meets your requirements. Cath from CPS homes gave brilliant service and made sure that every decision made was double checked to make sure I was happy with the out come. Cath was understanding about the Covid situation knowing I was unable to visit the property in person and got back to me within 30 minutes answering any questions I had about the property. Overall, Cath gave a brilliant service and answered all and any questions I had.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,744.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
