Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotExcellent Service from Cameron
I recently had the pleasure of working with Cameron at CPS Homes, and I must say that my experience was excellent. From start to finish, Cameron was extremely professional, knowledgeable, and helpful, making the entire process of finding and renting a student house a breeze.Cameron was incredibly responsive, always getting back to me quickly with answers to any questions or concerns I had. He took the time to listen to my needs and preferences, and worked diligently to find the perfect house that met all of my requirements.Throughout the rental process, Cameron provided top-notch customer service, keeping me informed every step of the way and making sure that everything was handled efficiently and effectively. He was always courteous and friendly, and went above and beyond to ensure that I was completely satisfied with my experience.Overall, I cannot recommend Cameron and CPS Homes highly enough. If you are looking for a professional and trustworthy letting agency with exceptional customer service, look no further than Cameron and his team. Thank you, Cameron, for all of your help and support, I couldn't have done it without you!
Flavius · 24 March 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotHighly highly recommend.
I needed to sell my house quickly and Nathan was fantastic from the very start. The pictures and video CPS homes provide are a cut above any other estate agents I have seen and the service that ran alongside it matched. I sold my house over bank holiday weekend and both Nathan and Tiffany were supportive and provided the perfect level of contact during what is a very stressful time. Very experienced and professional. If only they managed moving house itself, then I would have signed up for that too. Can't recommend highly enough. Many thanks.
Ailsa · 3 March 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotNathan was brilliant
Nathan was brilliant, friendly and informative. He tailored everything about the sale to make it easier for us and to suit our particular situation.He was in touch and available to us whenever we needed but was at no point pushy.
Charlotte · 28 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotHelpful
Helpful, engaged, quick responses and genuinely helpful.
Simon · 28 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotBuying and letting with CPS
CPS have been marketing my properties for over ten years. Year on year they have delivered an excellent client experience, gone beyond my expectations and have always been a pleasure to deal with. CPS have provided me with a consistently faultless service, whether buying properties through Sian and Angela at Albany Road or dealing with lettings at Woodville Road with Rhys, Liane and the team. Communication has always been great and nothing for them has ever been too much trouble. Thanks guys! Keep up the great work!
Jagjit · 16 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotExcellent service from Rhys and the…
Excellent service from Rhys and the team from CPS homes againWould strongly recommend
Gareth · 15 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotBest for finding tenants
We have used CPS for all of our Cardiff-based student and professional lets for over 10 years (find only as we manage the properties ourselves). They have never failed to find tenants for us (usually within days). Rhys has been our main contact for the duration. He has always been so helpful and he has a wealth of experience. It is also a big plus for us that he speaks Welsh. CPS has an exceptional in-house photographer (Charles) to get the property online. Flo and Angharad amongst others have been very effective. Compared to other letting companies we have used we find CPS far more pro-active and better at communicating.
Rachael · 13 February 2023 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
TrustpilotCompetent staff who made a sensitive…
Competent staff who made a sensitive sale easier through regular communication .
Corinne · 13 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 1/5
TrustpilotUntrustworthy letting agent; potential tenants should avoid
I tried to rent an apartment in Cardiff through this company in April 2022. The company uses a tenancy agreement template, which is unfair against tenants. Although I clearly pointed out how unfair their template was, their staff only repeated again and again that the terms could not be amended. They only said I would run the risk of my holding deposit being forfeited. Moreover, their staff failed to draw to my attention any restrictive use of the property and I had to find it out by reading their template. So, potential tenants should avoid this company.After my first review, CPS Homes claimed that their tenancy agreement had been checked and verified by Rent Smart Wales. I then made enquiry with Rent Smart Wales and RSW's reply is that it is not their responsibility to review a lettings agent's agreement and they will not do so. So, RSW's reply clearly shows that CPS Homes' claim is wrong and they have credibility problem.Based on my above said experience, I lodged a complaint with The Property Ombudsman ("TPO"). At the end of TPO's investigation, CPS Homes was found to be on the wrong and they have return my deposit to me at last. But they did not offer me an apology for unlawfully retaining my deposit for nearly half a year. So, anyone does not want to have spend time dealing with this kind of deceitful and unprofessional agent, please avoid CPS Homes.
Louis · 11 February 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 10 June 2024
Dear Louis,Thank you for your review. Naturally, we're disappointed to learn of your comments.As you point out, our tenancy agreement is taken from a standard template that is used up and down the country by many agents. It has been checked and verified by Rent Smart Wales, so we can assure you and other prospective tenants that it is not unfair against tenants, else this would have been flagged and amended accordingly.The agreement is freely available on our website should prospective tenants wish to view it before committing to paying a holding deposit. We always encourage this as we wouldn't anybody entering into an agreement - housing-related or otherwise - without first understanding what they are signing up to.Kind regards,The CPS Homes Team.
★★★★★ 5/5
TrustpilotCPS homes are just great
CPS homes are just great, they provide an excellent service, very professional and targeted. It took no time at all to sell my house. I would recommend them, they do a fantastic job.
Sarah · 10 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotProfessional & Competent
It’s the second time I’ve used CPS Homes to sell a property in the last 12 months. From the valuation to completion I’ve found them to be professional & competent. Returning calls & emails as promised.I will be selling another property in the next year & will be using again.
Consumer · 10 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotMassive thank you to Chelsea and Nathan…
Massive thank you to Chelsea and Nathan - very happy with their service and happy with CPS homes in general. Our sale wasn't easy but Chelsea helped us get past the finish line - satisfied customer!
Joe · 8 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotGreat experience from the sales team…
Great experience from the sales team within the Albany Road branch. Particular shout out to Sian and to Chelsea, both of whom were very helpful in getting a particularly complex purchase agreed. Would highly recommend CPS homes to property investors and developers.
KH · 8 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotProperty Sale
Recently engaged CPS to sell my property. Adverts were produced quickly with excellent photography and good right up. Evening viewing set up within a week of advert going live resulted in a number of offers. Good communications and excellent service all round.
Peter · 3 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotNatalie has dealt quickly and…
Natalie has dealt quickly and efficiently with communications between the tenant, handyman and myself to help ensure that the tenant’s problem with the washing machine at the property has been addressed. She responded to emails promptly and has been very helpful and cooperative
Customer · 3 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotHappy days
Flo was very friendly and easy to deal with when securing our offer. No complaints!
Luke · 1 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotI’m a long term landlord of CPS homes…
I’m a long term landlord of CPS homes ,mainly dealt with Rhys as he’s one of the longest serving staff. He and cps have always given fantastic service to me..and even though I’m now retiring and looking to sell my properties, my relationship with cps won’t end as I can use their experienced sales team. I would throughly recommend using them. Professional service from Rhys from start to finish.
Tom · 1 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotReally Helpful Staff
I recently contacted CPS with a maintenance issue and spoke to Natalie Wilkinson regarding this. She was really helpful and friendly and dealt with the maintenance issue straight away and in a professional manner. Thanks, Natalie!
Hannah · 1 February 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotTiffany in the Cardiff branch was very…
Tiffany in the Cardiff branch was very helpful. I’m a first time buyer and felt comfortable and informed which was a great help
Paul · 31 January 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotProfessional and friendly
Spoke to Natalie in maintenance with concerns regarding our tenants, Natalie listened to our concerns and advised what she would do. Kept us updated and the situation was resolved quickly. Very impressed with the service given.
Khed · 31 January 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotThank you CPS homes.
Myself and 4 flatmates sorted a property with CPS homes earlier in January and the experience was hassle free and smooth sailing from the start. Firstly we had a prompt online response from Max Evans who organised a viewing for our requested date. Once at the viewing, Cameron showed us around multiple properties, ran through costing and went above and beyond to be helpful. Thanks to Cameron, myself and the group were able to secure the property we wanted with ease and were guided through a complicated process with ease. Following the signing, CPS have continued to stay in contact and helped us get all of the relevant documents in order so that all of our affairs are in order. I would definitely recommend CPS homes (Woodville Road, Cardiff).
Ben · 30 January 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotJordan - inspection
Jordan made our routine inspection - great communication and service. He’s been a great help!
Klaudia · 30 January 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotStudent home search
Whilst looking for a student home for next year I had a very positive experience with CPS homes. Max in particular, showed us a property and was very friendly, attentive and knowledgeable. He answered all of our questions in detail and gave us lots of information. In addition, Max suggested other properties for us to also view after we had discussed our preferences which we found very helpful. Overall , I would definitely recommend CPS homes to others who are looking for a student property, due to the extensive option of properties available and great service we received :)
Lily · 28 January 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
TrustpilotSpoke to a Very helpful staff member…
Spoke to a Very helpful staff member Max on two separate occasions, he helped me book my review and put down my deposit. He was polite, friendly and helpful.
Katie · 27 January 2023 · CPS Homes Cardiff (34 Woodville Road)
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