5/5
TrustpilotHelpful staff
Florence was extremely helpful and understanding of our situation and made the process as stress free as possible. Thank you!
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,654 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,654 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,219
Reviews on Trustpilot
Business-wide
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Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2019.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, Wales
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotProfessional, courteous and knowledgeable
Angharad was extremely helpful and professional in all my dealings with her. She got back to me quickly, had a good knowledge level, answered all my questions and was very thorough. Based on this experience I would recommend CPS.
5/5
TrustpilotBoth Rhy’s and Jordan have been…
Both Rhy’s and Jordan have been excellent in handling the rental of my property. Professional keeping me in each step of the way. Would highly recommend.
5/5
TrustpilotSuper happy with CPS!
Super happy with CPS! Charlotte was incredibly helpful with sorting out a mouse problem we had - quick response and organised the council to get involved straight away! Thanks a bunch Charlotte :)
5/5
TrustpilotExcellent agents in selling our flat
Excellent agents in selling our flat. Great photos and video. Really made effort to make sure everything was right. Great follow up through process and Chelsea made sure sale went through.
5/5
TrustpilotCPS deliver!
The CPS team are incredibly professional, proficient & supportive. From meeting Nathan who was friendly & honest which for me the latter I valued enormously, to the phenomenal Chelsea who was always at the end of the phone to give advice, to help, and to at times push where needed. The be-spoke sales videos they create to market your home have a real creative flair about them. They are professionally produced & of a high quality & are a great marketing asset to selling your home. The overall experience of selling my home was a positive one & highly recommend the team at CPS! 😊
5/5
TrustpilotThe team at CPS homes were amazing from…
The team at CPS homes were amazing from beginning to end. They made themselves available for viewings that fitted around my work pattern, they even waited for the surveyor to attend as I was away. Very professional in all aspects communicated well and pushed the sale through quickly. Can’t thank them enough
5/5
TrustpilotBest estate agents in Cardiff
This is the 2nd home I’ve sold & both times regrettably I wasted time by trying to sell with different estate agents but both times ended up going to Sian at CPS Homes to sell my property instead. CPS Homes are honest & reliable and kept in communication throughout the sale process being extremely easy to deal with. Next time I’ll be sure to go straight to CPS and avoid messing around with other estate agents.
5/5
TrustpilotWanted to sell my home so we put a call…
Wanted to sell my home so we put a call out to agents in our area CPS was the only one that responded striaght awayThere was no pressure from Nathan and chelsea so it was easy to use themOver this period they held our hand by way of updates and adviseCPS have not just sold our house but became friendsWe would recommend them to anyoneBest wishes and thanks to all at CPS
5/5
TrustpilotExcellent
Pleasure to deal with and always available for updates. Nathan and his team do exactly as it says on the tin. I would highly recommend them.
5/5
TrustpilotThank you very much to rhinos Hughes…
Thank you very much to rhinos Hughes and cps home agency workers.We had a very good and fast service by the company and we had our house sorted in a few days.And today we will collect our keys.😊
5/5
TrustpilotBest Cardiff Agents!
All the staff at CPS Homes are extremely helpful and very responsive to our requests for assistance.Are very professional and efficient in the way they look after our properties.
4/5
TrustpilotDealing with Rhys Owen at CPS has made…
Dealing with Rhys Owen at CPS has made running my business with CPS much easier. Generally staff are helpful and in fact they are prepare to assist beyond their scope. Renting my new house with CPS took only around 9 days without any fuss! Thanks CPS.
4/5
TrustpilotSupport all process for new buyers
I had had support from all CPS Team and Angela during the process. They helped me with the communication between the seller and me. So process was long, so I appreciated they were available for me.
5/5
TrustpilotPurchased a Flat through CPS homes
Purchased a Flat through CPS homes, great experience, very friendly staff. Would definitely recommend.
5/5
TrustpilotPurchased a house through CPS and the…
Purchased a house through CPS and the service we received was excellent. From the initial first viewing right through to completion. They kept us up to date and were very accommodating when we asked to have a second viewing. Very friendly staff. Would definitely recommend.
5/5
TrustpilotCPS homes manage 3 properties for us…
CPS homes manage 3 properties for us and always do a great job. Ready to go the extra mile and ensuring we are on top of all the legal requirements. Rhys and team are always responsive. Highly recommend.
4/5
TrustpilotFlorence has been fantastic.
Florence has been fantastic.Florence has worked very hard at communicating with me and keeping me up to date and has provided excellent customer service arranging my flat rental .In addition Rhiannon has again provided excellent service when managing my contracts
5/5
TrustpilotAmazing Max
I have a student house and had some questions for you. I felt with max and he was very helpful and got me an answer to all my questions. Max was very helpful and considerate. Woild recommend
1/5
TrustpilotCardiff's most nefarious gangsters
I have had several years experience with CPS Homes, although I am currently not renting through them (which I am incredibly grateful for), they have:-Attempted to overrule our statutory right to privacy by enforcing a policy of 30 minutes warning for 30+ hours a week for house viewings.-Attempted to put our rent up far beyond RPI, without consulting our landlord who promptly prevented them-Attempted to over charge us for fees for damages we were not responsible for, without offering any proofI have proof of all of the above via email paper trails, and when challenged they rolled over every time. This is their strategy - they try and get away with everything, with every one. They obstruct and intimidate anyone who challenges them before eventually relenting after exhausting everyone's energy and time. Most do not have the capacity to challenge them, and end up paying through the nose.When I started renting with them they bribed us with a discount on our fees to write them a five star review before we'd even signed on. Does that sound like the kind of thing a company with confidence in their own conduct would do? Currently they are attempting to charge my partner an illegal fee (we have consulted our renter's union and Shelter Cymru who are in agreement that they are in extremely dubious legal territory) and have resorted to threats again. Gangsters who have shaken down many generations of students, young people, and working class renters who are not fully aware of their rights. They will attempt to shift the blame for all of this on to the landlord and the tenant, but we all know that their function is to milk the tenant for all they are worth, providing value to the landlord without having to subject them to the discomfort of their immorality and the aggression with which they treat tenants (who technically pay their wages). Don't listen to them.What kind of letting agent requires you to front up six months of rent, provide a guarantor, and show proof of employment, while renewing a contract at a house for which you've already paid rent for a year without missing a payment. Obstructive, extractive, exploitative. For further information on their corruption look up 'Joe Lycett's on your side, CPS', it's well documented. They use shell companies run by relatives to fabricate cleaning charges.
Agent replied · 10 June 2024
Hi Eben,We’re sorry that your experience with CPS Homes was a less than positive one. We’ve reached out to you via Trustpilot’s private messaging platform to establish when and where you rented a property managed by CPS Homes, so we can look at the specifics of your comments. Responding more broadly:- Following feedback from contract-holders, we reviewed and updated our policies and procedures within the viewings process some two years ago, with further enhancements made more recently following the introduction of software that automatically issues notice to current contract-holders. The feedback we receive now is that our notice procedure is both timely and informative, though we’re sorry if it wasn’t when you rented through us.- It’s not for us to decide how much rent contract-holders must pay as occupation contracts are between just two parties: the contract-holder(s) and the landlord. Rents cannot be reviewed or increased within the fixed-term period of a contract, though they are reviewed in line with current market conditions when a fixed-term comes to an end. If contract-holders indicate that they wish to extend their stay beyond the end of their fixed-term, we use our knowledge of the market to advise the landlord what rental income the property would be expected to achieve in the current market, though we always point out that we believe there’s something to be said for having contract-holders they know and trust, so they should be open to renewing contract-holders paying less than what the property would be advertised at for new contract-holders. It’s then the landlord’s decision on how they wish to proceed. If your landlord chose to keep your rent more-or-less the same following our advice, that’s great.- As contracts are between landlord and contract-holder(s), if there are ever any proposed deposit deductions to claim for, it is the landlord who has chosen to submit this claim. We would much prefer not have to make a claim from a deposit. We don't profit in any way from said deductions, and it's far quicker and easier to return a deposit in full.Our contract with the landlord stipulates we will document the condition of the property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to them for their assessment, as, again, being the owner of the property, they are the decision maker. Within the report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight any items we believe to be over and beyond fair wear and tear, which, if substantially different to the condition at the start of the tenancy, he/she may wish to claim from the deposit for.We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the vast majority of potential deposit disputes are settled before they become protracted.As with any deposit return, if a contract-holder feels a landlord's claim is not justified and a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication.Finally, all contract-holder-related charges are laid out in the terms of the occupation contract from the outset and we are satisfied that they are legally permissible.All the best,The CPS Homes Team.
5/5
TrustpilotCouldn’t be in safer hands…
Jordan Parry and Liane Loat at CPS homes have provided the most excellent serice. In tricky circumstances I could not have been in better thanks. Thank you both for helping me. Harri
5/5
TrustpilotI came across a CPS property and…
I came across a CPS property and decided to give a call. Fortunately Max Evans was the agent who responded. the service was incredible. couple of years ago I've suffer to find a property but this time around it was so easy. Thank you Max for making it possible for me. Henriette
5/5
TrustpilotFriendly and approachable staff
I have recently moved into a property shown to me by Jordan, who has been extremely helpful with any enquiries I have had. He has responded to me very fast and is always very approachable and friendly. My experience so far has been brilliant and I am very happy with my new flat
5/5
TrustpilotGreat, reliable service
I have used CPS to manage my property for a number of years. I have always been very happy with the service they provide.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,044 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,740.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
