Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWithin 24 hours of CPS marketing our property, Rhys managed to get the house let out already. An amazing outcome and great service, we couldn’t have asked for better and recommend him to other landlords looking to let out their properties.
Deters · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
That's brilliant - thanks for sharing and taking the time to leave this 5 star review. We pride ourselves on the quality of our marketing so it's wonderful feedback for us to read! Thanks again and you know where we are if you ever need help with anything else.
★★★★★ 5/5
GoogleZara Lawes went above and beyond to ensure that our apartment was conducive, comfortable and in proper shape. most especially, she ensured that our landlord finally disposed the bad furniture in the flat that was stored and hindering my sister and i front settling down. Her patience, understanding and professionalism is second to none.
Samiat · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Samiat, we're so happy to hear you had such a fab experience. Zara is a star and we will make sure she reads this :) thanks again, you know where we are if you need us for anything more in future!
★★★★★ 5/5
GoogleI've been renovating property for 6 years now and I must say Scott,Nathan and the whole team at cps homes are 2nd to none. Open,honest and transparent plus the photos and videos of the properties are amazing 👏 well done guys and thank you …
Dariush · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleHad a problem with my heating but a convivial, intelligent and helpful property advisor called Zara solved the issue in a timely and efficient manner. Would definitely recommend CPS if you value support and good customer service.
Archie · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Archie, thank you so much for sharing this, for the 5 stars and for your kind comments about Zara! We'll endeavor to keep up the good work.
★★★★★ 4/5
GoogleCommunication with CPS through Cameron has been great, he’s always prompt to reply and answer any queries we have as first time renters. He has addressed and remedied any issues that have arisen so far in our residency.
Rona · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Rona, thank you for leaving this review and these fantastic comments for Cameron! We hope you continue to have a great experience renting with us and hope that in time we can get this up to a 5 star :D
★★★★★ 5/5
GoogleHello
Had to contact CPS Homes today with a couple of maintenance issues.
I’d like to thank Cath J for her excellent customer service, she kept me informed throughout the day and my issues were all sorted before I got home, great service, thanks Cath
Mike · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Thanks Mike! We're so grateful for your support and for taking the time to share your experience.
★★★★★ 5/5
GoogleAs tenant, I can honestly say that I’ve had nothing but good experiences with CPS. Kudos to Scott, who literally could not do enough last week, even though ‘normal’ office hours were long over. Thanks again!
Iestyn · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Thanks Iestyn for leaving such a fantastic review. We truly appreciate it!
★★★★★ 1/5
GoogleThe experience I've had of a friend's dealings with CPS has been dreadful! Not only was the agent CPS, but the landlord was a director.
They charged excessive amounts from the deposit for typical wear-and-tear, including £10 for new curtain hooks, and £6 to replace light bulbs. They also made deductions for the removal of items that weren't the tenant's to begin with!
Apparently they've been taking tenants’ deposits for years, and Joe Lycett did a programme on it...
Adam · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Adam,
We note that you have not personally had an experience with CPS Homes, so are relying on second-hand, inaccurate information. We are fully aware of the case you refer to.
The contract-holder did leave behind a large unit that needed to be removed. Indeed, the contract-holder offered to return to the property to dispose of this a week after the tenancy had ended, but it was too late by then, with no legal right of entry.
Occupation contracts are between the contract-holder(s) and the landlord. Therefore, if there are ever any proposed deposit deductions to claim for at the end of the tenancy, it is the landlord who chooses to submit this claim. We would much prefer not have to make a claim from a deposit, as it's far quicker and easier to return a deposit in full.
Our contract with the landlord stipulates that we will document the condition of the property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to them for their assessment, as, again, being the owner of the property, they are the decision maker. Within the report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight any items we believe to be over and beyond fair wear and tear, which, if substantially different to the condition at the start of the tenancy, he/she may wish to claim from the deposit for. Once the landlord has decided how they wish to proceed, we add comments to the inspection report and send it over to the contract-holder(s) for their perusal. We invite contract-holders to comment on anything noted as being over and beyond fair wear and tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential deposit dispute. When contract-holders provide their comments, as we always encourage them to do, we revert back to the landlord and attempt to negotiate the deposit return of behalf of both.
We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think is something that should be commended.
Due to this contract-holder’s lack of engagement with the deposit return process, the dispute was progressed to the Deposit Protection Service’s (DPS’) Alternative Dispute Resolution team, which is the dedicated process if a settlement cannot be found between landlord and contract-holder. We provided the DPS with all the evidence we were required to provide for the claim made on behalf of the landlord, and they later paid the landlord the total sum claimed. The contract-holder had an opportunity for the claim to be handled the DPS’ independent adjudicator, but did not take this opportunity as she didn’t provide the DPS with the evidence they required. Neither we, nor the landlord, can be blamed for the contract-holder’s choice not to engage in the DPS’ dedicated dispute resolution procedures.
CPS Homes.
★★★★★ 1/5
GoogleBizarre - couldn't seem to rent off them, try as we might. Tried arranging a viewing twice but these were both cancelled. Tried attending an open house viewing but this was cancelled. Tried contacting via email, no reply. Tried calling, they told me to email, which they then did not reply to. Tried the web forms. Eventually got hold of someone and expressed interest in one of their properties but never heard anything back about a viewing. If I was a landlord i'd certainly not be allowing CPS homes to be the one looking after my property.
Viktor · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Viktor,
Thank you for taking time to leave us a review. We’re sorry to hear that your experience with CPS Homes hasn’t been a positive one.
We do ask applicants to email us so we can send a list of eligibility questions to answer before proceeding further with the application process. As there is often a huge amount of interest in each property and if applicants do not meet the criteria/if a property has been secured, we are unable to get back to all applicants individually. This is explained at the beginning of our response with the eligibility questions, so we always make everyone aware of this and are transparent with our application process.
With the above in mind, if you still feel we have not dealt with your enquiry sufficiently, we’d appreciate it if you could let us know the email address you have emailed us from so we can look further into this for you as we cannot currently find your details under your name. Please feel free to send this across to feedback@cpshomes.co.uk.
With regards to the cancellations, we understand it can be frustrating if properties are secured before your scheduled viewing and we’re sorry this left you disappointed more than once. The speed in which properties are being secured is largely due to applicants securing them based on the online virtual tour, which in turn can sometimes make it difficult for those hoping to view in person.
We look forward to hearing from you.
Kind regards,
The CPS Homes Team.
★★★★★ 5/5
GoogleCameron at the Woodville Road branch is always quick and attentive to any issues raised, really helpful and informative and couldn’t recommend enough. I have rented with CPS Homes throughout university will continue to do so going forward, never had any issues.
Nicole · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Nicole, we're so happy to hear this! Thank you for taking the time to share your experience with us.
★★★★★ 1/5
GoogleCPS homes wouldn’t let us view our property once we had paid the holding deposit (they have replied to other people on here saying they encourage viewings, that’s simply a lie, unfortunately). I find it highly amusing that the replies to honest reviews on here are far more fleshed out, eloquent and seemingly concerned and informative than any private email we’ve ever received from them. The issues I’m about to describe aren’t even the full list of affronts committed by CPS homes, just a brief overview to give you an idea;
I arrived at our property to find the thickest layer of dirt and grime over every floor and surface, building equipment and old carpet shoved in a room. The kitchen floor was mouldy and peeling away, the oven clearly has years of dirt in it, there was months of post all over the hallway that stank inexplicably of urine, none of the properties doors close (including the fire doors, CPS were notified of this in October 21 and have still not done anything about it), our freezer door was broken, the tap shot water backwards and all over the surfaces, the bathroom tap dripped constantly, the carport gripper rods were just thrown on top and not secured down, the drain in the garden was broken (they did send builders to fix this but I can’t describe to you the state the builders have left the garden in, the entire thing was a pile of rubble for weeks and weeks, they only cleared it after many emails begging them, and the dust and rubble still coats the garden, and they even binned my housemates pot with her daffodils in them, bizarrely). They had assured us the property had been cleaned and passed an inspection. I can only assume this inspection was carried out by a person completely devoid of all their senses, with literally no grasp on reality. CPS will reply to this and try to wash their hands of the responsibility, saying it’s a managed property, but they are our only point of contact and I have never encountered a business so keen to shirk responsibility and also cash in on deposits and rent increases.
We have sent emails about the issues that are still outstanding (issues flagged in October 2022 and newer ones too) they have gone unresolved and we’ve just received an email about rent increases, giving us two days notice to decide on whether we will be renewing our contract (with the mystery price increase). Mind you, this time frame is at odds with the one in our contract, little things like contracts don’t seem to hold much water with CPS homes. All in all, a wholly immoral, unprofessional and deeply unhelpful group of people. I would recommend going with literally any other letting agency over CPS.
Sian · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Sian,
Thanks for taking the time to leave us your feedback. I am disappointed to hear that you have had some bad experiences during your tenancy with us.
Viewing a property after paying a holding deposit is not something that we offer unfortunately. Either prospective tenants view the property before paying the holding fee to secure it, or they are able to secure the property after viewing a video tour. We do make it quite clear at the stage of securing a property, that if taking a property from video, we wouldn’t then be able to facilitate a viewing afterwards.
I can see that there were issues present when you moved into the property. I can only apologise if the condition of the property did not live up to your expectations when you arrived. There were some quite significant works arranged for the vacant period between the previous tenancy and yours, and it appears that the builders did not fully clean up after themselves. I agree that this is not acceptable and at the time we asked the contractor to return and clean up.
You did report a number of maintenance issues shortly after moving into the property. These were instructed by CPS Homes. As I know has been explained to you before, your Landlord uses his own contactor to complete maintenance works. A full list of the items you reported to us was instructed to this contractor. As he is not a regular CPS contractor, we do not manage his workload and have little control over his scheduling of works. I know that this may seem as if we are not taking responsibility for any of the works required, but I can assure you that this is not the case. The issue is that the Landlords contractor did not complete the works we asked him to in a timely manner. As we take our instruction from the Landlord, we have to instruct works according to the Landlords preferences and can’t decide to use a different contractor unless given authorisation to.
I can see that we approached your Landlord about using another contractor instead, but this was declined.
We did contact you regarding tenancy renewal and asked you to confirm if you would like to remain at the property within two days of receiving the email. This is not to be confused with your notice period which I think is what you are reffering to as being outlined in your contract. I know that you spoke to my colleague yesterday regarding this and we seem to have reached an understanding following clarification on the matter.
We also spoke directly yesterday which I think was helpful. As I said, I would very much like to help resolve any outstanding issues that you have. If you need to discuss anything further, please give me a call or email me directly and I’ll be happy to offer my help and support moving forward.
Once again, I’d like to thank you for taking the time to leave us your feedback, which has been taken on board.
Kind regards
Marie
Maintenance Manager
★★★★★ 5/5
GoogleWe have used CPS to find tenants for our student houses for many years. We find them very knowledgeable and professional. Rhys, in particular, seems to understand what makes students tick. He is thus able to guide us with every aspect of letting. CPS marketing is first class, so each year they quickly attract tenants and remove all the worrry from us. We especially like the way Rhys always answers our queries promptly, keeping us informed throughout the letting process.
Marilyn · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleI've worked with CPS Homes for a number of years. Their service has been good to great and Gareth Coleman is an example of that. Timely, responsive and courteous. I recommend CPS Homes to anyone looking for a conscientious management agency.
James · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleThe fact I've been with CPS for 15+ years says it all. Great service and always there to help and advise. Charlotte is particularly helpful in all maintenance issues and problems (lots of them!) and gets them 'sorted'. Rhys and his team always come through with early rentals and takes the stress out of finding tenants. Well done CPS.
John · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi John, as a valued long term client of ours we greatly appreciate your comments and are extremely happy to read that you've had such a consistently positive experience with CPS Homes and our team. We look forward to providing you with this top level of service for many years to come.
★★★★★ 5/5
GoogleI’ve been dealing with CPS Homes for more than 3 years now and my experience has been nothing but brilliant. They are highly professional and communication is top level. I’ve had a query / maintenance issue recently which was swiftly handled by Zara and I was very happy with the way it was dealt with. I would highly recommend the service.
Jo · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Jo, we very much appreciate you taking the time to leave us this wonderful 5 star review. Thanks so much for these fantastic comments and we will be sure to keep up the top level of service :)
★★★★★ 5/5
GoogleBeing with CPS Homes for more than 15+ years, find their service excellent, and they have never failed to get me tenants. Excellent team. Jordan and Nicki are credit to CPS as they are on top of things and response promptly to any inquiries. Excellent maintenance team, keeps in touch with any issues and tries to solve them. Thank You.
Mahendra · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Mahendra. Thanks ever so much for these kind words and taking the time to leave us a review. Apologies we're a little late responding to you, it really is very much appreciated and we're very pleased that you've had a smooth and stress-free long term experience working with us and our maintenance team. Thanks for the 5 stars!
★★★★★ 5/5
GoogleI am a landlord of a number of properties that CPS manage. The service is of a high standard and response times very good. It is my most recent interaction that has led to this 5 star review. During the busiest time (re-letting of the portfolio of student properties for CPS in mid-November) I received excellent service on a complicated (and urgent) maintenance issue for a student HMO. Beth, Charlotte and Marie all got involved to ensure a complex and major issue with a boiler was fixed quickly and at a reasonable cost. This limited the inconvenience to the tenants and the costs for me as the landlord. Well done to all 3 - thank you.
Antony · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Antony,
Thanks ever so much for taking the time to leave us the 5 star rating and detailed review.
It certainly has been an extremely busy time and we're so pleased to hear that the service you've received was up to standard and sorted out as promptly and efficiently as possible.
It's often no easy feat being the middle man but we have a fantastic group of people on board that work together incredibly well as a team and we have full confidence in them. We're glad you do too and will endeavor to keep up the top level of service we've been providing you with :)
Thanks again!
★★★★★ 5/5
GoogleMassive thank you to Scott. We have absolutely loved renting our house from CPS Homes. The staff are always friendly and helpful ensuring any query we have is answered and any problems with the property is addressed in a suitable time frame.
Jade · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleAs landlords we have been using CPS home for nearly a decade. They are professional prompt, communicate well. Yet again our property is full, thanks this time to Max Evans. Thank you for your service you guys are great.
Deborah · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 4/5
GoogleI have been renting with CPS for a few years now. When I first started to rent with them 4/5 years ago, the team was lovely but the service was not up to expected standards. However, I am really happy with the service received this year, especially with regards to one of the employees, Zara Lawes. She has always been polite, professional and happy to help. Moreover, she has dealt with our queries and maintenance issues very effectively.
Isabel · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Isabel, thanks for taking the time to leave this review! We're so pleased to hear you've been so happy with the service this year, Zara's a star and we're lucky to have her as part of our team. Thanks again and lets hope in time we can get this up to a 5 star :D
★★★★★ 5/5
GoogleCPS have been marketing my properties for over ten years. Year on year they have delivered an excellent client experience, gone beyond my expectations and have always been a pleasure to deal with. CPS have provided me with a consistently faultless service, whether buying properties through Sian and Angela at Albany Road or dealing with lettings at Woodville Road with Rhys, Liane and the team. Communication has always been great and nothing for them has ever been too much trouble. Thanks guys! Keep up the great work!
Jagjit · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Thank you Jagjit for taking the time to provide us with a review of your experience as a long term client. We’re delighted to hear that you have been so pleased with our service over the past ten years across all departments of the business. We wish you all the very best and thank you once again for choosing CPS Homes, your feedback is valued greatly and helps us maintain the top standards we pride ourselves on.
★★★★★ 5/5
GoogleI worked with CPS to find a rental while in school. Both Max and Jack were great to work with! They provided me with quick responses via email, answered all my questions over the phone and were extremely friendly. They worked quickly to ensure that I got the best place for me and were willing to keep helping me search along the way! I would highly recommend Max and Jack.
Nicole · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 4/5
GoogleSigned for our new flat yesterday and gathering keys this weekend.
The viewing process was a bit rocky , with times addresses and the actual viewing being a little clunky. But it takes two to tango so I am sure CPS cannot be fully blamed. In all fairness, the whole process can only have been 2 weeks long in complete total, from viewing to moving in so all go go go.
Anyway, from the point at which we decided on a house we got the contact of Rhiannon, who appeared to be our ‘case handler’ if you like. While I must admit signing for a place was considerable stressful (perhaps it always is!) I must say Rhiannon was an absolute stand out. She was incredibly reassuring, clear and informed throughout the whole contract / referrals process. The process moved quickly, and Rhiannon appeared on it all the way. She never gave false information, and was always understanding, reassuring and polite - which we very much needed.
At points, because I pestered so much, she was so helpful and available that it almost seemed we were her only job to do in the day. Of course this cannot be true, but a testament to how hard she works and her care and organisation, and making time for us.
A real asset to CPS and all around a very nice person.
Would recommend the process (albeit at the very beginning) to all of my associates.
Lexi · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Lexi, than you very much for taking the time to leave us a review! We're always looking for ways to improve, and your honest feedback is very helpful.
★★★★★ 5/5
TrustpilotCath was amazing in dealing with our…
Cath was amazing in dealing with our requests promptly and efficiently without any fuss. she mad the exercise so much easier and saved us loads of time and work.
Iwan · 9 June 2023 · CPS Homes Cardiff (34 Woodville Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
