CPS Homes estate agents in Cardiff

Hi Simon, Thank you for your review. A search of our database to ascertain your dealings with CPS Homes has returned no results of your name, so we're very keen to hear more about your experience with us. At this stage, we don't believe there has been one. We'd appreciate it if you could send more details to us via feedback@cpshomes.co.uk, where we will gladly look into your concerns. Thank you, The CPS Homes Team.

Hi Tom, Thank you for your review. A search of our database to ascertain your dealings with CPS Homes has returned no results, so we're very keen to hear more about your experience with us. At this stage, we don't believe there has been one. We'd appreciate it if you could send more details to us via feedback@cpshomes.co.uk, where we will gladly look into your concerns. Thank you, The CPS Homes Team.

Hi Matt, Thank you for your review. A search of our database to ascertain your dealings with CPS Homes has returned no results of your name, so we're very keen to hear more about your experience with us. At this stage, we don't believe there has been one. We'd appreciate it if you could send more details to us via feedback@cpshomes.co.uk, where we will gladly look into your concerns. Thank you, The CPS Homes Team.

Fab to hear - thanks Sam!

Hi Zebedee, Thanks for your review. We house around 5,000 contract-holders and the majority are happy with us and our service. If you've rented a property from us, we're all ears to any detailed information or feedback you'd like to provide to us, so we can look to address this for you and anyone else moving forward. You can send this to feedback@cpshomes.co.uk. Occupation contracts are between the contract-holder(s) and the landlord. Therefore, if there are ever any proposed deposit deductions to claim for at the end of the tenancy, it is the landlord who chooses to submit this claim. We would much prefer not have to make a claim from a deposit. We don't profit in any way from said deductions, and it's far quicker and easier to return a deposit in full. Our contract with the landlord stipulates that we will document the condition of the property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to them for their assessment, as, again, being the owner of the property, they are the decision maker. Within the report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight any items we believe to be over and beyond fair wear and tear, which, if substantially different to the condition at the start of the tenancy, he/she may wish to claim from the deposit for. Once the landlord has decided how they wish to proceed, we add comments to the inspection report and send it over to the contract-holder(s) for their perusal. We invite contract-holders to comment on anything noted as being over and beyond fair wear and tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential deposit dispute. When contract-holders provide their comments, as we always encourage them to do, we revert back to the landlord and attempt to negotiate the deposit return of behalf of both. We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think is something that should be commended. As with any deposit return, if a contract-holder feels a landlord's claim is not justified and a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication. Many thanks, The CPS Homes Team.

Hi Joe, Thank you for your review. We'd love to know more about your experience with us as we've been unable to locate you as a landlord or a contract-holder (tenant) in a property we manage, either now or in the past. Please e-mail us on feedback@cpshomes.co.uk with more information so that we can respond. Speaking more broadly, we don't perform the work or create the charges for the work that is carried out at properties we manage. These come from local sub-contractors, so there wouldn't be an opportunity for CPS Homes to "overcharge", as you claim. If you believe the sub-contractor's charge was too high, we're happy to take this up with them on your behalf, but as mentioned earlier, we don't currently have any idea which property/tenancy/charge you're referring to. We look forward to hearing from you. All the best, The CPS Homes Team.

Thanks Eve! Zara is a star, isn't she! Glad we could help and again many thanks for taking the time to leave us a review.

Hi Qingmeng Wen, Thank you for your review, and we're sorry that you've had a less than positive experience with us. The majority of the 5,000 contract-holders we house each year are students, so we can assure we are setup to let properties to students. It wouldn't make business sense to reject viewing requests without good reason, so we can assure you we don't do this lightly, though we do have to ensure that prospective contract-holders meet our referencing requirements before going out on a viewing. This is especially relevant in the current market where every available listing is attracting a great number of enquiries. If you would like to share any more information with us, you're welcome to email us via feedback@cpshomes.co.uk. Many thanks, The CPS Homes Team.

Hi Gordon, We are so pleased to hear of the service you have been given by Scott. Thanks so much for taking the time to leave your comments which are greatly appreciated. Please let us know if there's anything we can work on which will boost your review to a 5 star one! Kind regards, CPS Homes

Thanks Rhys. We are truly grateful for your kind words and positive review.

Hi James, thanks for leaving this lovely review and we're very glad you had such a great experience with Gareth and the team!

We're so happy that you appreciate the effort we put into our photos and video tours, thanks John.

Scott is fab isn't he! We appreciate your feedback and are thrilled that you had a great experience with us, thank you Simon.

Thanks Jay! We're so grateful for your support and for taking the time to share your experience.

Hi Ian, thank you so much for taking the time to leave these comments and a fantastic 5 star rating nonetheless :)

Thank you Gwenllian, we really appreciate it and are so happy you loved the professional video & photos!

Hi Annie, many thanks for taking the time to leave this fab review!

Hi Haydn, thank you very much for your lovely feedback and taking the time to leave us a review!

Hi Louis, thanks for leaving these comments. Glad to hear you had such a fab experience with Rhys, hope you enjoy living in your new home :)