5/5
GoogleI’ve just got my first flat thanks to Max at CPS, excellent service and would highly recommend!!
Agent replied · 13 June 2024
Thanks Jacob! We're so grateful for your support and for taking the time to share your experience.
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleKelsey was very helpful for us when finding a new home to rent. Was very friendly and answered all our questions
Agent replied · 13 June 2024
Thanks Tom! We appreciate your support and are thrilled to hear that you had a great experience with Kelsey and our team.
4/5
GoogleOverall positive experience at selling via CPS. Staff friendly and good at communicating with me and went above and beyond on certain issues. Would use again in the future for sales
Agent replied · 13 June 2024
Hi Clare, thank you so much for taking the time to leave this review. We're delighted to hear you've had such a great experience with our lovely sales team.
5/5
GoogleA big shout out to Sian Hiatt, literally within hours of an abortive sale she found another cash buyer, and this is not a good market - so well done Sian, always a pleasure both buying and selling through you!!
Agent replied · 13 June 2024
Hi Peter, we're thrilled to hear you've had such a wonderful experience with us, many thanks for your kind review.
5/5
GoogleJordan has consistently found great tenants, is communicative and professional and understands completely, my needs as a landlord
Agent replied · 13 June 2024
Hi Alexandra, Thank you so much for taking the time to leave a review for Jordan. Your feedback means the world to us and we'll make sure we keep up the good work!
5/5
GoogleFlo was very kind and helpful. Quick with information and advice and ready to help out! Lovely experience after trying to secure accomodation with other places
5/5
GoogleExcellent service from start to finish - A special mention to Chelsea who worked tirelessly to get the sale over the line. Would certainly recommend again.
Agent replied · 13 June 2024
Hi Edward, thank you very much for sharing your experience with Chelsea and the team, we're glad it's been a 5 star one! You know where to come if there's anything further we can assist you with in the future. Best wishes, Nathan and the team
5/5
GoogleWe really appreciate your service and the property was really nice when we seen like an images.And Max ❤️🙏Thank you so much again for help to find our dream Home. …
1/5
GoogleI've never let through cps homes and I never will. How can this company, with the country and housing market in the state that it is, not allow house viewings because there's too much demand? They want tenants to commit to a tenancy, promising a huge chunk of their wages every month, based off a few pictures and a bad video (having 1 second shots cut to music isn't helpful - at LEAST give a walk-through video and a floor plan?!). What actually are the employees doing all day if they're not helping people find homes? The whole thing is appalling in my opinion.
Agent replied · 13 June 2024
Hi B, Thank you for your review. Due to current market conditions, on a daily basis we have dozens of prospective renters wanting to rent properties based on our unique marketing material alone. The reasons we’re given for this vary, but they’re all a direct consequence of huge tenant demand and a lack of supply. Unfortunately, this is the condition of the market up and down the county, created by well-publicised factors far above our heads. We wish it wasn’t this way. In an ideal world, prospective tenants would have a plethora of properties to choose from and could take their time to peruse what is available. Instead, we’re receiving constant contact from people who have lost out on several other properties due to extreme competition, who wish to secure the property based on our unique marketing material alone, through fear of missing out to somebody else. All the best, The CPS Homes Team.
5/5
GoogleReally happy with the service CPS Homes provided me. I had a complex sale to navigate and they were there for me from start to finish - big thank you to Chelsea and Nathan!
Agent replied · 13 June 2024
Hi Joe, just to say a big thank you for taking the time to leave this review. It's been our pleasure! - Nathan & Chels
5/5
GoogleBought a flat being marketed by CPS having looked at a number of properties. CPS were the most professional and helpful agent we dealt with. They are clearly acting for the seller and aiming to present the property in the most favourable way, but then that’s their job.
Agent replied · 13 June 2024
Thanks Robert, much appreciated!
5/5
GoogleWe've been looking for a place for a while now and super lucky to have come across CPS Homes. Jacob has been very helpful and assisted us in securing a place! Very friendly and professional :)
Agent replied · 13 June 2024
Thanks so much for these lovely comments and the 5 star rating for Jacob :)
5/5
GoogleNathan and Angela have been amazing. Great service so far. Would definately recommend CPS homes to sell your property.
Agent replied · 13 June 2024
Thank you Tracey, your kind words and positive review have truly made our day.
5/5
GoogleGot the agent Max, honestly very relatable and conversational man and helped me grab a place for the next year. Finding somewhere in cardiff is a nightmare but he kept in contact throughout and phoned me up when he promised and emailed back and forth. Couldn't have asked for anymore
Agent replied · 13 June 2024
Hi Rhys, thanks for these lovely comments about Max - we're so glad we could help and make it a great experience for you :)
1/5
GoogleBooked a viewing with them and got in a train to Cardiff just for this. They didn't bother telling me that they didn't actually have the keys for the property until 5 minutes before the viewing, when I was already standing outside the property, waiting. They apologized and rescheduled to a couple of days after, so I made a second trip to Cardiff and they simply did not show up and proceeded to ignore my calls. I have never been anything but cordial to them and frankly, I am glad they treated my so poorly from the get-go, because I feel like I dodged a bullet and I would regret renting anything from this terrible agency.
Agent replied · 13 June 2024
Hi Lucas, thank you for leaving a review. We're sorry that your experience with CPS Homes has been a less than positive one. We'd really like to hear more about your experience, such as your appointment date(s), the property you selected to view and if you have any names for the members of staff you dealt with, as we don't associate your experience with how we operate. To not show up for an appointment would require a rare sequence of errors, and to ignore calls is virtually impossible as we answer all incoming calls 'blind', i.e. we don't know who is calling. We look forward to hearing more about your experience via feedback@cpshomes.co.uk. This will allow us to look into what happened and put it right moving forward. Thank you, The CPS Homes Team.
5/5
GoogleWe had a nice smooth experience viewing and securing a property through cps, we were served by Max through every step, very helpful and everything was sorted surprisingly quickly.
Agent replied · 13 June 2024
Great to hear - thanks Xander for taking a few minutes to leave your thoughts, it's much appreciated.
1/5
GoogleNot used the for years. They had a person in their accounts department that withheld my rent and only paid when l chased them Also, they did a repair than after paying, they charged for matetials. As they were managing my property at the time they deducted the money. Also the person they used for the repair has a relationship, possibly brother or brother in law of one of the senior persons working there.
Agent replied · 13 June 2024
Hello S P, Thank you for leaving a review. Without you providing us with your name and/or the property we managed on your behalf (you're welcome to provide this to feedback@cpshomes.co.uk), we're unable to respond with detail, but what we will say for the public record is: - We pass the rent we collect from contract-holders onto landlords within the specified and agreed period of time, which is always within a few working days, so we don't recognise your experience in this regard. We only get paid when we deduct our pre-agreed management fee from the rent received and pass on the remainder, so it wouldn't be within our interests to withhold it as we wouldn't then earn an income. - We don't carry out repairs ourselves. We use trusted, reliable, third-party contractors who subsequently produce an invoice for their labour and materials, as is the industry standard, so it would be normal for you to be charged for the materials they purchased in order to carry out the job. The total cost of each job carried out by the contractors we use is always pre-agreed with each landlord. - Many letting agents are family-run businesses where issuing work to relatives or known acquaintances is commonplace. There is no law or guidance that prevents this. Providing the persons or companies instructed meet the landlord/letting agent's standards, are capable of completing the job asked of them and charge fairly for their time, there is no reason why such work should not be passed their way. In the same respect, some private landlords are builders, plumbers, carpenters etc by trade, or know somebody who is, so will carry out their own work on properties they own or pass it onto known acquaintances. Kind regards, The CPS Homes Team.
5/5
GoogleMax E was lovely and a pleasure to deal with on finding our next property. Great viewing and rapid communication - I could not recommend any more. Thank you!
Agent replied · 13 June 2024
We're so happy to hear that you were satisfied with our services - thanks Liam!
5/5
GoogleCPS has managed everthing smoothly and professionally again this year. Rhys, in particular, has a really good understanding of landlords' needs as well as those of contract holders. All my concerns have been addressed....thankyou!
Agent replied · 13 June 2024
Hi Marilyn, we're thrilled to hear you're continuing to have such a wonderful experience with us on your side as your managing agent, many thanks for your kind review.
5/5
GoogleNathan and the team at CPS really have the most effective and efficient service model for selling property that brings fantastic results. Within a fortnight, from the initial house valuation to photos, marketing and our open house, our house had 14 viewings and 5 offers on the table. We could not have asked for any more. Professional, efficient and customer focussed - what more can I say except thank you !
Agent replied · 13 June 2024
Hi Ann. This is absolutely wonderful to hear. Thanks ever so much for taking the time to leave a review!
5/5
GoogleThey are really supportive and guide me properly from the beginning to the end.I am highly recommended CPS homes to everyone who is searching for a good propertyThank you again for your great services.Specifically thanks to Max (representative agent ) for supporting us to make the right decision .
5/5
GoogleThis is the second time I’ve been a tenant of CPS’ and I’ve never been disappointed. Rhys Owen in particular has always gone above and beyond to ensure I am happy with the properties, consistently being prompt and efficient. I would highly recommend to students & young professionals.
Agent replied · 13 June 2024
Hi Ffion, thank you for leaving these lovely comments, we'll make sure Rhys sees them too! Glad to hear you've had such a positive ongoing experience whilst renting with us.
5/5
GoogleManaged my property for several years and then handled the sale. Excellent services throughout. Good communications, transparent costing, and a consistent high standard of customer service. Certainly recommend in all respects.
Agent replied · 13 June 2024
Thanks Sam for this wonderful review!
4/5
GoogleThe services from CPS are great. They had a close contact with us and managed to explain everything in detail. Would recommend if you are looking for an agent even you are a first-time buyer. They explain clearly on everything.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2019.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
