Trusted Agent profile
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
CPS Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service from the Sales team at the Albany Road branch. A particular thank you to Chelsea and Sian who were both brilliant in facilitating quite a complicated purchase to go through smoothly. Would highly recommend for investors and developers!
Thanks ever so much for your lovely comments, we're delighted to hear you've been so pleased with our lovely sales team and our service.
5/5
GoogleMax stepped up to the plate and went above and beyond my expectations. He not only secured the room within the required timeframe, but also provided me with valuable insights and recommendations for future measures I could implement. His attention to detail, professionalism, and willingness to go the extra mile is a testament to his dedication to his work. Overall, I am incredibly impressed with Max's work and would like to recognize his efforts. Thank you, Max, for all that you do.
Thank you Mohit for taking the time to provide us with a review of your experience. We’re delighted to hear that you were happy with the service you received from Max. We wish you all the very best and thank you once again for choosing CPS Homes, your feedback is valued greatly and helps us maintain the top standards we pride ourselves on.
5/5
GoogleThis is my first time renting a house with CPS, and Ellie was amazing! She helped us secure a house and explained everything in great detail. Would definitely recommend renting a house through them
5/5
GoogleVery professional and welcoming. Everything went smoothly. The process was comfortable and convenient. I was welcomed and supported by Emma George who did a great job in handling and explaining every part of the process. Thank you very much.
Hi Shereen, thank you so much for taking the time to leave this review. We're delighted to hear you've had such a great experience with our lovely team.
5/5
GoogleNathan and the team were amazing, from the initial valuation through to completion they made the whole process as straightforward and stress free as possible. We were really impressed with the photo and video shoot, which really captured our home, and the open house day made it much more convenient for us as sellers. Absolutely amazing service and communication, I cannot recommend CPS highly enough!
Hi Andy, thanks so much for leaving your thoughts and this fantastic review, we're so pleased you had a great experience with us, it's our pleasure and thank you once again for choosing CPS Homes.
5/5
GoogleFantastic - Siam is always wonderful, honest, helpful and fair. CPS’ fantastic photos, video and marketing meant we sold out flat the day after our first viewings above the asking price! Cannot fault them. I’d recommend to anyone selling!
5/5
GoogleMy housemate and I are first time renters and have had a great experience with CPS so far. Florence worked with us through the process and has been a huge help and really supportive and made our experience extremely positive.
Hi Katharine, we're thrilled to hear you've had such a wonderful experience with us, many thanks for your kind review.
5/5
GoogleWe were impressed when we first met you at the flat and had no doubt that you were the best option in a crowded market. That conviction was eminently justified. Over the years we have dealt with quite a number of estate agents and I can honestly say that CPS have been the best. I was particularly impressed by the business like way your staff remarketed the property when our original buyer disappeared. At every step of the way you have kept us informed of what was going on. I have already recommended CPS to some friends and will continue to do so. Would that all Estate Agents were like CPS!
Thanks so much Philip for this detailed review, it is hugely appreciated.
5/5
GoogleI have been renting a property managed by CPS and frankly, they are the best agency in Cardiff. Whenever something gets broken they are very quick to fix it (and for me this is the top 1 thing I search for in an agency). They are very responsive and reliable. Their staff is super efficient and organized. If we have ever had a problem this was because of other people and not CPS. My experience is with Emma George and I can say that she's brilliant. Very polite, helpful, and responsive.
Hi Monikka, thanks so much for leaving your thoughts, it's much appreciated and helps us as great deal! We're really glad you've had such a great experience with us. Emma will be very happy to read these comments, we'll pass them across :)
5/5
GoogleJordan Parry and the CPS Homes Team have been absolutely fantastic! I was not being treated right by my previous estate agent. They never got back to me and left so many issues unresolved and I was just fed up! I then came across Jordan at CPS Homes and was glad I did. He helped me sort out all the issues with my flat and got it rented out in no time! The transition was seamless and I am extremely happy with the service CPS Homes has given me. They have stayed true to every promise they have made and I feel like they genuinely care for the landlord's needs as well. I will be sticking with CPS Homes now and know I won't ever be looking back! Thank you Jordan and the CPS Homes team!
Hi Kumar, thank you very much for sharing your experience with Jordan and the team, we're glad it's been a 5 star one! You know where to come if there's anything further we can assist you with in the future.
5/5
GoogleI am now coming up to almost 5 years with CPS Homes who have been managing multiple properties of mine to date. Over that time they have shown nothing but proffesionalism an integrity with all aspects of renting a property, and something I would expect from a “Fully Managed Service”. They always keep me informed of any Goverment legislation changes and either carry out any work themselves using their own contractors or advise me to complete work myself in order to always stay compliant. They also try and ensure that any gaps between tenancies and kept to a minimum to avoid any rental losses and that has been evident over the years. I have used various agents over my many years as a Landlord in Cardiff, and they are by far well ahead of other agencies in the city and hence why I continue to use their services year on year.
Thanks Harish for taking the time to leave such a detailed review. It's wonderful to know that we have been able to meet your expectations year after year and provide you with a service you're truly happy with. We really value your feedback and will continue striving to exceed your expectations in the future. Thanks again, The CPS Homes team.
5/5
GooglePurchased a house through CPS and the service we received was excellent. From the initial first viewing right through to completion. They kept us up to date and were very accommodating when we asked to have a second viewing. Very friendly staff. Would definitely recommend.
Thanks Ethan! We appreciate your support and are thrilled to hear that you had a great experience with our team.
5/5
GoogleI have contacted agencies but no agency like this one. Contacted them by email and got a response promptly by Kelsey who was very helpful. They arranged a viewing within the day and the adviser Emma that showed me around was amazing. Very kind and professional. Highly recommend!
Thanks Suela! We're absolutely delighted that you had such a positive experience with us.
5/5
GoogleBeth M was on time to the viewing, very welcoming and knowledgeable about the property. She made us feel comfortable on the viewing and allowed us plenty of time to have a look around. As a student, estate agents aren’t usually good at communicating and responding but Beth was helpful and quick to reply to queries and get the ball rolling. Overall a positive experience.
We're thrilled to hear this, thanks Olivia for your support and for choosing us.
5/5
GoogleAmazing experience with CPS! My group were late trying to find a property so were all very anxious, the worker who gave the viewings, Emma George, was an absolute godsend. She answered all our questions honestly and with a great deal of knowledge, and was incredibly support of our somewhat unique situation (a mix of unis, years, and current education/employment which was challenged for the first company we tried to rent through) Overall a highly positive experience, would recommend to any and all students or professionals looking to rent :)
5/5
GoogleMax was absolutely amazing during our viewing process. He was very informative and worked quickly to get us a closed deal. Highly recommend and I’m very happy with my experience with him and CPS homes. Thank you.
Hi Rachel, Thank you so much for taking the time to leave a review for Max. We'll make sure we keep up the good work!
5/5
GoogleJust wanting to commend Max on his character during the application process. When he was showing us around we really appreciated his knowledge, including how he gave his own opinions. He was also very accommodating regarding any adjustments that we had. The ‘after’ was also seamless and it couldn’t have been easier to secure the property. Thank you Max, we can’t wait to move in :)
Hi Buffy! Thank you for your kind words and for leaving us a review.
5/5
TrustpilotHelpful and responsive
Very excited to be moving into our new place thanks to CPS. Florence Bailey was super friendly and helpful in showing us around the property and helping us to ask questions to the landlord.Rhiannon Hughes was fab in the process of securing the tenancy, she was timely in her email responses so everything ran smoothly.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi Lea, Thank you for your review. We'd like to know more about any experience you've had with us and invite you to make further comments via e-mail to feedback@cpshomes.co.uk, so that we can look into them. Many thanks, The CPS Homes Team.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
