CPS Homes estate agents in Cardiff

That's brilliant to hear, many thanks Sophie!

Hi Robert, We're very pleased to hear you're had such a fantastic continued experience with us over the past 6 years, the feeling is mutual and we will endeavour to provide you with the same top level of service in man years to come! Thanks so much for taking the time to leave such a detailed review.

Hi Jedi, thanks very much for the 5 stars and taking the time to leave us a review. We're pleased to hear you found the process smooth and easy, that's what we like to hear!

Hi Nick, we agree, Charlotte is a star and a huge asset to our maintenance team! Thanks so much for your kind words and taking the time out of your day to leave a review.

Dear Katherine, Thank you for your review. May we first start by saying that, based on information provided to us by the tenants themselves, we are very glad to hear that the hospital deemed your daughter and her housemates to be well when they visited. CPS Homes takes the safety of tenants extremely seriously and, where we are employed by the owner to fully-manage a property, you will regularly see contractors we use travelling around Cardiff to conduct a whole host of safety inspections. Whilst we understand that you are upset and possibly even angry at the situation, we must explain the difference in roles and responsibilities between properties we manage and properties we don’t. Your daughter’s landlord instructed us to carry out a tenant-find only service on her behalf, meaning that she chooses to manage the property herself. This means that, as the owner of the property, she has decided that rent collecting, arranging all relevant certification, handling maintenance queries and upholding the terms of the contract, amongst other things during the course of the tenancy, will all be her responsibility. This is explained on the front page of the tenancy agreement, which is a contract between the tenants and the landlord. When instructing us to advertise a tenant-find only property, landlords sign our Terms of Business that make it explicitly clear what is required of them, including the legal requirement for an annual gas safety certificate. Notably, the production of a gas safety certificate is different to a boiler service, which is not a legal requirement. Likewise, despite appearing to have one at the property, carbon monoxide detectors are not currently a legal requirement in Wales, so a landlord does not have to provide one. Indeed, the vast majority of properties in Wales are currently without carbon monoxide detectors. We have informed the tenants that if they feel conversations with the landlord are not constructive, they can report their concerns and complaints to the bodies that have the power to legally enforce the landlord does (or refrains from doing) something: Rent Smart Wales and Private Sector Housing. Following the information provided to us, we have reported the landlord to Rent Smart Wales ourselves and will be reviewing our future working relationship with her. We have also asked the tenants if they would like us to try and push the landlord to instruct CPS Homes to fully manage the property, as the infrastructure and procedures we have in place may be beneficial for the duration of this tenancy. Finally, agents charging fees to tenants was outlawed by the Renting Homes (Fees Etc.) (Wales) Act 2019, so we do not profit in any way from the payments tenants make to us. All payments are for either a security deposit or rent, so are passed onto landlords in full. We wish you and your daughter all the best moving forward. Kind regards, The CPS Homes Team.

So pleased to hear this, thank you David for taking the time to leave your thoughts.

What a fantastic review to read, thanks for taking the time to share your thoughts Salah. We've passed your lovely comments across to Villy.

Thanks Molly for the fab 5 star review, it's much appreciated!

Thank you!

We appreciate your feedback and are thrilled that you had a great experience with us. Thank you Laurine!

Hi Corey, thanks so much for the five star review and these thoughtful comments. Jordan really is an expert in his area so we aren't surprised to hear it but extremely pleased, we'll be sure to send this across so he sees it! Thanks again and you know where we are if you need us for help with anything in the future.

Thanks Simon! We're so grateful for your support and for taking the time to share your experience.

Thanks Jamie! We're so grateful for your support and for taking the time to share your experience.

Hi Abby-Rae, thanks so much for taking the time to leave this lovely 5 star review for Charlotte.

We're over the moon to hear you had such a great experience with our team, thanks so much for taking the time to share your honest thoughts on our Google Reviews page :)

Wonderful - glad we could help! Thanks Baz for taking the time to leave this review and we're thrilled its a 5 star one, we're very lucky to have Natalie on our team :)

Fantastic, great to hear :) Thanks Henry for taking the time to leave us a review!

Hi Gwen, Thank you for your review. We’re aware of the matter you refer to and know that you weren’t the contract-holder for the tenancy in question. In any case, we’ve reached out to you via Trustpilot’s private messaging platform in order to determine which property, if any, you’ve rented through CPS Homes, in order to validate the review of your experience. As is commonly known, changing a light bulb is a contract-holder’s responsibility. Dilapidations such as this noted at the end of a tenancy need somebody to go in and make them good. Whoever does that won’t do it for free: at the very least they will charge a call-out fee, which in today’s world is typically in the region of £45 plus materials, which somebody has to pay. It should be pointed out that, in this instance, the contractor who attended had more than just a light bulb to replace, as your review doesn’t reference the several other items that formed part of the deposit claim. It goes without saying that the departing contract-holder could have easily and quickly avoided the charge for a new light bulb by replacing it themselves prior to moving out, which would have been less costly. Due to the contract-holder’s lack of engagement with the deposit return process, the dispute was progressed to the Deposit Protection Service’s (DPS’) Alternative Dispute Resolution team, which is the dedicated process if a settlement cannot be found between landlord and contract-holder. We provided the DPS with all the evidence we were required to provide for the claim made on behalf of the landlord, and they later paid the landlord the total sum claimed. The contract-holder had an opportunity for the claim to be handled the DPS’ independent adjudicator, but did not take this opportunity as she didn’t provide the DPS with the evidence they required. Neither we, nor the landlord, can be blamed for the contract-holder’s choice not to engage in the DPS’ dedicated dispute resolution procedures. In conclusion, the contract-holder had ample opportunity to contest the deposit claim, which appears to be the root of your grievance. The costs associated with the deposit claim are genuine, so have to be borne by somebody. The claim went through the correct, prescribed channel and the DPS awarded the funds to the landlord. Kind regards, The CPS Homes Team.

Hi Kiran, we very much appreciate you taking the time to leave us this wonderful 5 star review for Zara and the team. Many thanks, we're glad we could help and you know where we are if you need us in the future!