5/5
TrustpilotService very good
Service very good, Jordan really helpful
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,654 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,654 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,219
Reviews on Trustpilot
Business-wide
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Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2019.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, Wales
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Latest reviews from every CPS Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotThank you to Jordan for showing us…
Thank you to Jordan for showing us around a property we were really interested with Friday.There were some issues gaining access at no fault of his however he managed to get us in. Hoping to take things further very soon.
5/5
TrustpilotHad a wonderful experience with…
Had a wonderful experience with Florence, a lovely lady and sorted out our flat for us in the same day. Would recommend to friends.
5/5
TrustpilotMax has been so helpful
Max has been so helpful, polite and proactive with recent tenant handover . It’s really appreciated
5/5
TrustpilotEfficient Service from Villy
I’ve been using CPS since they first opened in the Cardiff Bay Area recently I’ve been in direct contact with Villy Doneva who updated 2 of my contracts and worked tirelessly and efficiently to produce both contracts on time to bring them in line with the new standards that are now required by law Well done Villy
5/5
TrustpilotGreat personal touches and interaction…
Great personal touches and interaction from start to finish. Good communication throughout and an excellent experience all round.
5/5
TrustpilotBought my house through CPS Homes and…
Bought my house through CPS Homes and now looking to sell with them. By far, the best and easiest estate agents in Cardiff. The rest really seem to be running some sort of pay to view racket.They are incredibly professional, always available for helpful advice and very friendly
4/5
TrustpilotI reported my faulty fridge to the…
I reported my faulty fridge to the maintenance team at CPS homes and Jessica Jones was very helpful , I got a response the same day I made the report, and resolving my issue too . Thank you , keep up the good work .
1/5
TrustpilotTerrible experience. Messed around.
Made an enquiry to arrange a viewing for a rental property on Forrest Road. We sent CPS all the requested information about employment status, contract type etc. and following this a viewing was booked for 5 days later. On the day of the viewing, 45 minutes before it was due to take place, CPS rang to say that we were not eligible for the property because one of us was on a fixed term contract, despite this being included in the information we provided and after we were told that because of this we'd need a UK Homeowner Guarantor, which we arranged. In response, we offered to pay several months' or a year's rent up front if required. We also said that we could arrange a permanent contract from the employer in a few days, and if so could we view the property and sort this in the mean time. Sophie, whom I spoke to from CPS, did not relay any of these offers to the landlord, and dismissed them of her own accord in a patronising, unpleasant manner. Do not bother with CPS Homes.
Agent replied · 10 June 2024
Hi Gwilym,Thank you for your review. We’re sorry that your experience with us has been a less than positive one.We’ve looked into your concerns and can see that we could’ve handled your viewing enquiry better than we did. We have addressed the matter internally and will learn from this and improve in the future. We extend our apologies to you for the inconvenience caused.Kind regards,The CPS Homes Team.
1/5
YellDeposit Unfairly Taken!
CPS charged my friend ridiculous amounts of money on her deposit for normal wear and tear like replacing the lightbulbs! Landlord Emma James is very wealthy and does not need the money, while my friend really *does* need it. Petty and cruel of them to take her money when she's done nothing wrong. This is my honest opinion of CPS based on this experience: avoid these untrustworthy agents!!!
5/5
TrustpilotOutstanding Service
Following on from the viewing and AIP I couldn’t have been impressed with the efficiency and thoroughness from contract team at Albany road. Rebecca was brilliant in attending to my requirements and getting the deal signed. I could not be more impressed. Thanks again!
5/5
TrustpilotExcellent service from Nathan and the team.
Nathan, Chelsea and the team have done a great job managing the sale of our house. Highly recommend.
5/5
TrustpilotRenting Homes (Wales) Act 2016
Have used CPS to find tenants for our flats and they have always been superQuick in finding us a new tenant.Recently they have assisted in helpingwith the new legislation in Wales fordrafting of the new contracts which ishas been immensely helpful.Can’t thank them enough!
5/5
TrustpilotFantastic home selling team
I've used CPS sales team twice now and they have been excellent.Nathan is amazing! His knowledge of the market is fantastic and he is honest and realistic with his valuations and approach to the sale.The pictures and video they produce are of an excellent quality. They also have a system that when you receive an offer it emails you straight away, so if you get an offer during a viewing it pops up without you having to wait. Once my sale was agreed, Chelsea was in charge of progressing the sale and she was great! Chelsea was also the case progressor on my previous sale. She kept me fully up to speed on what was happening and was in regular contact with both parties and the solicitors to move things forward. Nothing was too much trouble for Nathan or Chelsea and they were happy to help with anything.I would highly recommend CPS homes if you're thinking about selling your home.
5/5
TrustpilotBeen with CPS now for 20+ years as a…
Been with CPS now for 20+ years as a landlady. Rhys and team have always been very helpful, always finds me tenants never had a problem. Highly recommend them.
5/5
TrustpilotCath was incredibly helpful and…
Cath was incredibly helpful and friendly when dealing with a maintenance issue. She went straight to the landlord to resolve the problem, and communication was very swift.
5/5
TrustpilotTop class service from the CPS team
Top class service from the CPS team. From start to finish we were looked after by Nathan throughout, and were supported off the back of that by the team in the office. I believe that Nathan’s knowledge of the market along the way the property was marketed on the CPS website with professional photographs and an amazing video is what ensured success when it came to selling our house. It was photographed, put online and sold in less than 2 weeks! Highly recommended 👍🏻
5/5
TrustpilotCPS managed to rent my house out last…
Rhys and his team at CPS Cardiff,managed to rent my house out last year within 1 week. The tenants are excellent.CPS recently gave out a link to landlords to fill in and send out to their tenants as this is a requirement in Wales. Again CPS were meticulously ans thorougher and clearly spent a lot of time.Highly recommended experience
5/5
TrustpilotFaulty windows, bed mattress, lack of hot & cold water. water.
I have had a number of issues since moving into my new apartment in Cardiff Bay. These have been dealt with by a member of the maintenance team at CPS Homes, in Cardiff. The member who stands out is a person called Jessica Jones. She has been exemplary in dealing with all matters which required attention. She is very professional, excellent communicator, and extremely nice to deal with. This is why she is entitled to my 5 star review. An asset to her employer.
5/5
TrustpilotCharlotte was very helpful with my…
Charlotte was very helpful with my queries and was very quick with her responds.
5/5
TrustpilotExcellent service from Flo and all the…
Excellent service from Flo and all the team at CPS. I needed an executive let in Cardiff at relatively short notice and the whole team at CPS could not of been more attentive and helpful throughout the entire process. Highly satisfied and I wouldn’t hesitate to recommend them. Very pleased.
5/5
TrustpilotI’ve been using CPS for my Lettings for…
I’ve been using CPS for my Lettings for many years and have be highly satisfied with their overall service I’m particularly impressed with Jordan Parry the Lettings Supervisor who over the years has never failed to provide a very professional personal service to myself and always achieved a very rapid turnover of my property let’s
5/5
TrustpilotVery professional and helpful…
Very professional and helpful throughout the selling process. Despite, our sale falling through twice the were prompt and ensured consistent communication to ensure all my questions and concerns were resolved. I would be happy to use them again in the future.
5/5
TrustpilotMax Evans - Cardiff
I needed to move to Cardiff with a couple weeks notice which I was finding extremely stressful. But max has made this experience so much easier and stress free, within a matter of days he has helped me find a property and I pick the keys up in a weeks time. I can’t thank him enough he has gone above and beyond to support me. Thankyou.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,044 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,740.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
