Countryside Homes Home Counties South estate agents in Paddock Wood and Dartford

★★★★★ 1/5

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Do NOT rent from them!

Moved in on day 1 and washing machine was leaking - had to fix it myself because after 4 days, still nobody bothered… but it gets better haha.I’ve reported my wall is leaking from the outside 5-6 weeks ago (no exaggeration). My white walls are now brown, behind our electric radiator is soaking and full of mould. - my window also doesn’t shut in that same room, so to try it out is literally impossible (it’s very cold in November and obv can’t use the radiator if the window doesn’t shut and mould growing all behind it).We were actually told don’t use the radiator in case it has damaged the electric “we need to get somebody out to check it” but I’ve just been told today it’s safe to use (nobody has been out)???After saying I’m taking it to the press (in week 4) they turned up to “fix” it from the outside. They didn’t bother fixing my window… luckily the rain stopped at the time for them because as I’ve just noticed, once the rain has started again, guess what, walls soaked again.After chasing on a daily basis and now threatening to take them to court, they have the man power to come the next day?They are also building more new properties at the bottom of my street, which proves they rush to get you in and don’t care about you, your health or your safety as long as you’re paying your rent.It’s now November, I have windows that don’t close, having to sleep with a hot water bottle, paint dripping and peeling off my walls, mould everywhere, and a part time job that involves 2 emails and 3 calls a day to countryside to find out why they haven’t come again as promised.If anybody thinks I’m lying or exaggerating please feel free to contact me as I have plenty of pictures

Customer · 2 November 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Bella wood view - great customer service

Stuart has provided a very friendly and professional service to us throughout the process which has made moving house feel so easy. Every step we have felt supported and can’t wait to move In to our new home.

Sara · 29 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Following on from the below review

Following on from the below review. Reply from CountrysideAn hour agoHi Mark, thank you for taking the time to leave your review. We understand that our team has been working with you to resolve your issues - we'd recommend you continue liaising with them if you have any further questions.Mark:No they have not been working with me at all. It took you nearly a month, 5/6 emails, countless phone calls in order for you to even reply. Only to be fobbed off and the issues remain the same. This morning I have had to go and clean up the litter your staff have left from the front of my house. Your standards are well below par and you care even less. 34% of your reviews are 1 star, surely that’s a worrying statistic?

Mark · 26 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 4/5

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The three stages of countryside

There are three stages to buying a property with Countryside: 1) The offer. At this stage Countryside on the development (Tara and Annabel) were fantastic, super helpful with answering so many questions and offering us suggestions. You could not fault their service. Sadly the same doesn't apply to Countryside's head office teams who are frankly inflexible, don't understand the buy to let purchase process and pretty rude. Billy in particular was a nightmare to deal with, after one phone call I almost walked away from the purchase as it was clear she had no understanding of how companies purchase properties and wasn't very interesting in listening either - 5/5 stars for Tara and Anabel, sadly 0/5 for everyone else 2) The handover. At this stage, you're about to own the property or are having the property handed over to you. Lisa from Liverpool oversaw my account and just like Tara and Annabel was fantastic! Really helpful handing over all the correct documentation, walking us through the property and told us everything we needed to do - 5/5 stars 3) Aftercare. This is the stage where Countryside address any challenges/ issues raised after the build. I've yet to speak with the team so no comment - N/A

Frederic · 19 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Fantastic experience end to end

Fantastic experience end to end - Diana was wonderful and offered to recommend a good solicitor and mortgage broker. The service from all involved was superb! My house is simply stunning and finished to an excellent standard. Rochester Riverside is an outstanding development!

Samantha · 19 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Over the moon with my property

Over the moon with my property! I can’t thank Countryside Properties at CityFields enough. The whole experience from start to finish has been amazing. The sales team kept in touch with regular updates through the build process, and are still happy to help with anything now I’ve moved in. The site team introduced themselves when I moved in and said if I need anything at all just ask, the builders/workmen are friendly and respectful, the aftercare team have been absolutely on the ball. You have to expect snagging with any new build but I honestly had very little, and what I did have they resolved immediately, and when I say immediately, I sent an email in the evening and first thing the next morning they turned up with my email in hand ready to go through the list and rectified it all straight away. Then rang me to check everybody turned up and that I’m happy with everything. I really can’t fault this company at all, it’s a breath of fresh air (this is not my first new build, persimmon homes was a complete nightmare!!) my new home is beautiful, finished to a high standard and I just know I’m going to be happy here for many years to come. Thank you to the whole team….finally we have a building company that thinks about its customers and not just it’s bank balance!!!! Everybody else should take a leaf out of countryside properties books!!! Oh!…and what you pay extra for with other builders all comes as standard with this builder! I could just keep writing, I’m so happy, thank you once again 😌xxx

Jenny · 17 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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l am very grateful to the team at…

l am very grateful to the team at Coppenhall place for their help after l decided to buy this property and moved into the house, especially Penny and Liza of sales consultants. l have made more than ten email inquiries,and they will respond quickly and answer them one by one, makes me wipe away worries and makes me feel valued. They are sincere and kind. They are people-oriented in everything. They understand the needs of the guests and can meet the expectations of the guests at the same time. There is no doubt about their strength and professionalism. l am very happy to meet this team.

Anitacfc · 16 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Had a fantastic experience as…

Had a fantastic experience as Ribblesdale Place so far! Will and Ann have been extremely helpful throughout and haven’t made us feel bad for asking a thousand stupid questions! Will has been extremely helpful, confident and honest with everything we have discussed and he’s made the process so far, easy! Thank you 😊

Nicole · 10 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Email your customer services??? They don’t even bother to respond!! JOKE of a company.

Following my recent review your response wasReply from CountrysideSep 28, 2021Hello, we are sorry to hear you haven't received the level of service we would expect. Please do email group@cpplc if you wish to discuss this further., , , , , , , , I did email your Manchester help on the 28/09 and still no response 13 days later. I’m not even surprised. Countryside customer service is just about as good as their shoddy contractors.

S · 10 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Poor customer service

Poor customer service, 1.5 years into covid and they still do not take phone calls blaming people working from home. Come on we are in 2021 move to a modern phone system which simply require an internet connection and stop fobbing people of with excuses. When you send an email expect to chase 2-3 times over weeks or longer to get a response, somewhat different to the automated email which says they aim to respond in 24/48 hrs. Countryside need to up their game as their customer service is holly inadequate..

James · 9 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

We had a very good experience with country side sales team

We had a very good experience with Rochester Riverside country side sales team right from the time we expressed interest in buying the property to the completion date. The team have always answered all our queries promptly and kept us updated on the progress . Thank you Nadia, Richard, Diana and Lauren.

Lenin · 7 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Substandard Property Purchased

Unfortunately I have had to give 1 star to write a review. It is actually 0 how I rate them.I have recently completed on 30th September 2021, the purchase of a new build property at Hall Park, Worksop. On no accounts buy a new build property from this Company. It has good quality fittings inside, however with regards to the exterior and structurally it is poor. The workmanship is sub-standard. The external rear door looks like it has been recovered from a skip. The brickwork and pointing up is poor. I have a list of 46 snagging items and increasing, although there are fundamental issues. I am not sure how NHBC have passed it. As far as I am concerned the build was not complete. Rushed through due to end of Stamp Duty holiday. Since completion they have cleaned up some bricks using brick acid. This has resulted in an additional problem - the paint on the front door canopy is bubbling up and coming off now. Everything they suggest as a remedy for anything that is in poor condition that can be replaced is to refurbish or repair it. Everything they try to remedy they create an additional problem, absolutely incompetent. I paid for new therefore I expect new and in good condition. The property was filthy when I took ownership of it. I part-exchanged my old property and in the Contract it said that they would hold back £500 in case it was in poor condition and dirty. And they sell me this. Absolutely disgusting organisation that are happy to take your hard earned money and give you a rubbish sub-standard property and sub-standard after sales service. They have no respect for you. Dream home, its a nightmare.

Paul · 6 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

From walking in to “have a look” to…

From walking in to “have a look” to reserving our house that same evening, Stuart helped us feel supported every step of the way! He was so friendly and helpful and we are confident we’ve made the right decision!

Chelsea · 6 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Wouldn't recommend buying from Countryside

I bought a place in Greenwich Millennium Village that was delivered by Countryside. Overall, I would buy in the area again but not via Countryside for the below reasons. Things you should watch out for when buying from Countryside. FYI: The below points have been raised with Customer Services already but not addressed properly Sales team not providing full info (eg you’ll be told you can switch your utility providers this is not true- upon exchange you get locked in into unfavorable contract with EON Heat; I was told I have to use Countryside broker too - this is also untrue; I was only told one of my windows won't open after I paid the reservation ) Snagging - you will be sold a ‘don’t worry everything is covered under a 2 year warranty dream’ in reality upon moving you’ll learn there are defects (such as floor scratches caused by contractors, balcony doors installed the wrong way round, chipped doors, stains on walls). The time and effort it takes to resolve these things via Countryside is beyond frustrating . It's a bunch of contractors who pass queries between them and things require multiple approvals before things are resolved. Quality of flooring - the oak flooring is sold as great quality but it’s not durable, it’s very soft, prone to scratches, dents , discolouration. It can be re-surfaced only 3 times- this hasn't been mentioned at the point of sale. If you have kids or dogs it won’t last you very long. You will also be required to use cleaning products that are not easily available and therefore very expensive (~£50)Customer service- there are lots of T’s & Cs for when they will accept snags - most things need to be reported within 3 days of completion after that certain things such as fixing, flooring is rejected . Customer support will continuously suggest that you’ve used wrong cleaning products and that what you’re seeing is in line with industry standards but they will fail to provide details about what the specific standards are. They also don’t keep a long of snags which means you’ll have to chase to have things resolved Snagging survey- I had over 12 snags that took months to resolve and a lot of back and forth- not to mention constantly suggesting it’s my misuse. If you decide to buy from GMV I strongly recommend getting a snagging report before you move in Flat plans- Details such as how electrical / heating diagrams and kitchen noggins are non available so you will always have to get a specialist every time you’re looking to drill into walls or change anything (eg put extra cupboards in the kitchen ) Service charge will go up- see a facebook group to see the scale of increases. We’ve been here not a full year and our SC has gone up by 8%. There is very little transparency regarding what’s driving the cost increase and when you request additional information it’s taking months to get hold of documents that should be readily available Service charge information pre-completion is pro-rata but this isn’t made clear so you are led to believe you’re paying less and then get a full billGround rent- You will be charged two years of ground rent in advance - something you don’t hear about until completion Legal services- You’ll be recommended Alexander JLO to complete your legal documentation. I wouldn’t recommend using them unless you’re short on time- see my other review about their services Bike and parcel theft in the area is very high and the building is not designed to protect from it

Anna · 4 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

The whole experience at rochester has…

The whole experience at rochester has been first class and very professional. The sales staff are very helpful and friendly. Cannot find fault.

KEVIN · 1 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Thank you countryside

We would like to thank countryside and the whole team for our wonderfully built new home, we received excellent service and support from all of them especially Annabel at Abbotsfield. They made us feel like we were the only ones buying a house that day even though she had told me there were lots of homes completing that day.

Jackie · 1 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Obnoxious on site sales staff

Visited the show home offices at Stanley Park in Wakefield and was met by the most obnoxious, rude and flippant sales staff member I have ever come across. We are serious house buyers, looking for a new build with cash available. We we informed that we had no chance of securing a deposit on any of the properties as they were all gone until late next year as they had mostly been sold to the Chinese. I asked if we could view the showhouse and we were told “yeah but I won’t be here when you’ve finished”. He explained that he was very busy and if he worked 24 hours, he’d still be too busy. I was about to inform he that he was rude and give him a piece of my mind but my partner dragged me out, knowing full well that I had was getting pretty peed off with his attitude. I left feeling that he didn’t give a hoot about us as potential buyers. I wouldn’t go back. There’s plenty more house builders on this large development and we have since purchased a new build on the development from Avant.

Mrs · 1 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 4/5

Trustpilot

Flat purchase

My flat buying experience with Countryside was very good. Nice staff and they were very helpful and knowledgeable through the various stages involved from start to finish.Thank you so muchAde Grimmond

Adrian · 1 October 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 4/5

Trustpilot

We are happy with the excellent…

We are happy with the excellent services from Lisa & Penny, good communication and quick reply always! So that we can get the opportunity to brought a ideal home in here. Thank you so much! We will recommend Countryside to our friends

Natty · 28 September 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Countryside were fantastic with my first property purchase

Countryside were fantastic at delivering a smooth and easy first buyer property purchase. The whole team at Rochester Riverside were very welcoming and informative throughout the process, seemingly always looking out for my needs and addressing any questions very quickly. Face to face interactions with Richard and Diana were very enjoyable and gave a great sense of what was involved at each stage, with a friendly and personal touch. Nadia additionally was responsive to emails and provided useful updates during the course of the property construction.Lastly, Lauren from Countryside maintained contact throughout and was a point person for any questions and instructions on next steps. Overall the experience was extremely positive, where I could not find fault. I would be happy to refer friends/family to Countryside if they were looking for a new property.

MSK · 28 September 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Coppenhall Incompetence

The site is being run and built by unskilled, ineffectual, bungling staff and contractors. 6months on and we are still waiting for our kitchen items to be replaced that was damaged before we even moved in. The latest issue is our bay window. Completely out on measurements so much so a blind contractor told us he couldn’t even fit shutters as the window was out so much. It has been ‘rectified’ but still isn’t straight. I’ve just been told plasterers will sort it in the next few days. The finish in these properties is shoddy and rushed.It isn’t just our house either, on the next road a garage has been built without a personnel door??? Ineptitude at it’s finest. Lisa in sales tried claiming they don't put personnel doors on anymore??? Wow. This is the type of problems you get by buying from countryside.

S · 27 September 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Excellent services from Lisa & Penny

We are very happy about the excellent services from Lisa & Penny, they gave us so much helpful information about the house, we are looking forward to move in to our property.

Ursula · 27 September 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Thank you so much Lisa and Penny!

Hello!We are first time buyers and we want to thank you to Lisa and Penny for all. We found a professional team. Excellent service for a fantastic price. Great advice with no pressure. Extremely satisfied.

Seby · 25 September 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Our initial sale's consultant Ed has…

Our initial sale's consultant Ed has been amazing from start to finish! Fabulous service provided.Other representatives have also been very supportive and keen to resolve issues in a timely manner.Our finished house has very high spec materials and furnishing. Absolutely impressed.

Mr · 25 September 2021 · Countryside Homes Home Counties South Paddock Wood