Countryside Homes Home Counties South estate agents in Paddock Wood and Dartford

★★★★★ 1/5

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Leaking Windows at Azure on St Mary's Island

Bought one of their properties at Azure in St Mary's Island and have spent the last (almost) 2 years dealing with leaking windows. They replaced every single one of them in the apartment, but unfortunately used non FENSA registered fitters. I'm so fed up with living here that I just want to sell up and go, but can't as I cannot sell the property without the FENSA certificates. The response from Countryside has been disgraceful - their so called Customer Service team doesn't give a damn. My advice is to not go near this company, even if you have to!

Peter · 23 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Sonia and Karen are absolutely amazing!!!

We have reserved our house back in January with Sonia at The Colleys and together with Karen they have both been absolutely amazing throughout the process! They have kept us informed, went over and above to help us and give us updates/allow us to view and enjoy our new house being built! They have literally made our dream come true. The house Countryside built for us is absolutely stunning, however it would not have been such a thrilling experience were it not for Sonia and Karen! Thank you!!!

Sebastian · 23 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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First home abbotsfield

We bought our first home on the abbotsfield site. Angie, Justine and Annabel were all very helpful the whole way through the process. We initially heard many horror stories with certain developers but this certainly wasn’t the case with countryside. The whole procedure ran extremely smoothly from start to finish, would highly recommend!

Paul · 22 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Great experience

Have had the best experience reserving our property with Countryside from start to finish - just want to shout out how fantastic Stuart is at the Bella Wood View development; he is a real credit to your company and has gone out of his way to help make the process as simple and stress-free as possible. From the minute we walked through the door at our first appointment he was welcoming, informative and clearly cared about us as individuals. He has always been willing to answer as many questions as we’ve had and has been very patient and understanding. At no point have we felt pressured in any way which is completely different to some Sales Consultants we have spoken to in the past. The properties look amazing and that combined with the customer service so far, I would recommend anyone considering a new build to look at Countryside. If this continues through the rest of our purchase we’ll be very happy homeowners.

Nicola · 20 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Penny and Lisa have been so amazing…

Penny and Lisa have been so amazing throughout the whole process of buying my house. They have been helpful every step of the way. Such awesome people, could not have asked for a better set of people honestly.

Emmanuela · 19 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Who would have thought a week after…

Who would have thought a week after viewing a home at Ribblesdale Place Accrington with a house not even on the market that a week later I reserved my new home having used their Assisted Move Scheme I sold my house at full asking price before the for sale sign went up !!! This is all thanks to Anne and Will who made my dream home possible ! They were so lovely but professional and helped me every step of the way ! Who would have thought you could move so quickly ? I am so excited and they have made the whole experience and journey albeit it scary as it is happening so quick so enjoyable and can call them over anything and they reply immediately ! Thank you Anne and Will x

Miss · 15 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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5 star

Bought my first home in St Helens Angie an Annabel are fab any questions asked are always answered, friendly professional, recently just moved in and the site manager is also extremely helpful and all workers on site great atmosphere, would defo recommend Countryside. The finish of the product is fantastic!

Anonymous · 15 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Dutton Fields Deeside dogs running loose and fouling

We've been in a our new home on Dutton Fields Deeside since January and us and neighbours have had increasing problems with dogs running loose off leads through the front gardens and fouling in gardens and along the footpaths, green spaces. The council cannot help as the site hadn't been handed over to them to adopt and the management company trust management have not been instructed to commence maintenance from Countryside. Dogs have also tried to get in through open living room windows as they are low to the ground which has concerned us when our 1 year old nephew visits.Countryside have said they won't help as this is a private issue. There are no signs about cleaning up after dogs and keeping them on leads or bins installed along the footpaths shared green spaces.

John · 14 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Great experience

We had a great experience when viewing Coppenhall Place. Penny and Lisa at Countryside Properties made time to see us at short notice and patiently answered our many questions! They are knowledgeable, professional and it was a pleasure to meet them. The properties on the development are high spec and finished to a excellent standard.

Lois · 12 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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I just visited countryside properties…

I just visited countryside properties at Stonefield Edge today Receptionist was very rude did not ask us any questions about what we thought about the property or anything else

Jaspal · 12 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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excellent .

excellent .Consultants with great attention and patience to deal with the public, I recommend very happy.

Fran · 9 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Excellent Service by the staff

I am so happy with the service provided at the Abbotsfield site. Both Annabel and Angie have been nothing but helpful throughout our journey so far.To them, no question was a stupid question as we are all first time buyers at some point in our lives. Looking forward to working with them again further down our house buying journey!

Olivia · 4 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Thank you

I would like to thank Ed who looks after Ashmere properties for Countryside. We have reserved are very first property/home it has been so easy to reserve and so easy to get hold of Ed, any questions I have had or queries, I have been able to get an answer start away! It has really been easy for us both to understand everything we need or have in our first home. Thank you Ed. So far so good!

Lauryn · 3 August 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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If you want to put your family’s life…

If you want to put your family’s life at risk buy one of these property’s, the customer service is an absolute joke. I’ve been locked in my property for two days as the front door lock is broken and still not had a response from they even thou I’ve called several times

Customer · 31 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Royal Hill Park in Redhill: After-sales customer service that has literally given us nightmares

Having bought one of the first seven properties sold on Royal Hill Park in Redhill just under 2 years ago both my wife and I have been so stressed out dealing with Countryside Properties that we have had dreams where Countryside feature as completely incompetent ruining other parts of our lives.We are now having to spend thousands of pounds on work that any purchaser would not contemplate being necessary (and we are not the only ones in the road), have been struggling for about 18 months so far to get Countryside to repair significant damage they did to our house (making our thorough inspections before purchase a waste of time).Countryside have an ingrained culture that assigns the client extreme low priority, no functional QA on what they have built, no understanding or interest in basic project management, no basic understanding of issue tracking or management, very low standards of contractors employed to do the work on your house, very low standards for clients even right at the top of the company and Countryside’s word (even when written) cannot be trusted. Most of all though, Countryside are terrible at communicating, operate at a glacial pace and conveniently ignore and forget the issues we are having. Their office operations are simply broken. Even with the direct involvement of the director of customer services, he has been personally managing our case of issues that we had already been chasing for months or years, we have had no progress on the majority of our issues for the 6 months he has now been directly involved and we have now been told all the plans we had previously been told were in place are being swept away in order to start with a new contractor from scratch (with no explanation why) which has taken over a month so far just for them to take a look. Escalating issues to upper management has little impact, probably even making things worse. All of this makes the process of getting defects rectified inefficient beyond belief and whilst the expense for that sits mainly with Countryside the inconvenience and demands it places on the purchasers is immense as we have put ourselves out again and again to accommodate their work but don’t get the same in return.The main defects we have had with the house (please check thoroughly if you intend to purchase) include a garden that readily floods around 2m wide by 15m long around the back of the house for about 6 months of the year despite us being on a hill (some coming up for sale do not have the benefit of the hill!). We have had three qualified landscapers say that it is laid on subsoil (regulations say it should be at least 10cm of topsoil). Countryside insist there is 15cm of high-quality top soil. You need to check this before you buy, it has caused us and the other residents in the road serious problems, it is easy for them to hide (the lawn was glorious and green when we bought and yellow a month later) and expensive to rectify! The lawn is completely rutted and needs relaying (which is going to cost us thousands as Countryside say it meets their standards). This seems to be an issue across Royal Hill Park. Countryside even sent in their landscaper who confirmed the problems with the lawn and stated that they would need to resolve them. Countryside, despite numerous requests from us, simply failed to read the report from the landscaper (whom they had initially stated was trusted by them and any actions needing doing would be done) instead they waited 9 months and then sent in a different ground survey which they say is now grounds for not addressing the issues (thus we have to dig up and relay the whole thing ourselves). The house was built like Swiss cheese with water ingress and large drafts coming into many of the rooms (it was two winters before this was addressed with mastic and expanding foam and even now we still have some drafts). Our balcony was supposed to be finished just before we moved in but is still out of action as the glass and metalwork has been left in a very poor state damaged by them after we moved in (they have been saying this will be resolved for nearly two years now) and underneath has an inch of stagnant water because the drainage hole is in the wrong place (which Countryside insist will be resolved by adding some large beach-like stones). The front door did not lock due to having an incorrect mechanism which took 9 months for them to make fully secure. Extensive damage was done after we moved in by Countryside’s contractors for which they still have not rectified and have refused to take full responsibility to rectify. They have, however, replaced 28 of the 29 panels of glass which were damaged mostly by their operatives after we moved in.I'd love to justify each of these claims adding some useful advice for anyone thinking of buying one but I have hit word limit.

Ben · 28 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Countryside Wolsey Park

I have called the Countryside Wolsey Park development a couple of times to ask some questions about the development and the area, and both times I have spoken to an extremely rude and unhelpful member of staff. She couldn't be bothered to answer any of my questions and was extremely dismissive and kept interrupting me when I wanted to speak. I could not believe how rudely she was speaking to me and her tone of voice was very aggressive and disgusting.

Damian · 27 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Absolutely terrible customer service

Absolutely terrible customer service. Unresponsive, poor at keeping ownership of tasks. I would not buy a house from these people

Jonathan · 27 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Really great service and helped with…

Really great service and helped with all our questions/concerns.

Will · 24 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Country-sigh.

I bought a house in a countryside development, the house visually is beautiful, nice layout etc but since being here 4 years it’s become apparent it’s not all as it seems. Sadly the management company used by countryside aren’t good either so complaints go nowhere.After having work done of several parts of the house, it’s frequently apparent that corners were cut in the building process and things weren’t done as they should be. My favourite example is the insulation - after taking plasterboard away we saw that the insulation was in the wall, but not unrolled and just left to one side. I couldn’t say they hadn’t insulated it, but they just hadn’t installed the insulation before plaster boards etc, quite funny actually! A big thing that sold the house to me originally was the fact it was situated in a gated community, however the gates have been broken for 8 years and although appealed, aren’t getting fixed.In my opinion it’s extremely apparent that speed and low cost materials is a priority at least for the houses in my development. I personally would avoid any further countryside developments in the future, and I would recommend my friends and family avoid too.

Rhema-Faith · 22 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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First home...Ellesmere detached

All of the girls at the Abbotsfield site have been so warm and welcoming since we started viewing their homes last November. We have finally reserved our first home and cannot thank Annabel enough. Annabel has really made this happen for me and my partner. She has been so genuine and cared about us as people not just as a sale, other developments we have viewed have only cared about their sale. Annabel has worked around the clock to make this reservation happen and has responded to us pretty much straight away whenever we have anything to ask, nothing is to much trouble and we are always given definite answers, not ifs buts and maybes. We cannot thank you enough Annabel we cannot wait to move in January!!.

Bethany · 22 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Our New Home at Ashmere

I have reserved a property at Ashmere the day when I and my family members having a long-distanced video conference with our sales consultant, Edvinas Meliuskanas, who are excellent in explaining the pros & cons of the plots available. Though there are some delays in the process but we are happy not only the services provided, but also the professional altitude of Edvinas in keeping his promise to contact us all favorable plots available from time to time. We look forward to receiving regular updates on the progress and the assistance from the team of Countryside Properties to solve any problem we may encountered till we can settle down happily.

Dorothy · 18 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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New family home

We purchased our new family home from Countryside Properties. Everyone from the sales office to the site managers and construction staff have been amazing.The office staff Sian and Lisa kept us upto date every step of the way until completion, and then the site managers Dom and Paul, nothing is to much trouble, any issues found are acted upon and rectified. I would highly recommend anyone looking to purchase a new build property to look at your nearest Countryside Properties development.

Lee · 16 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Ashmere booking experience

I had conversations with Ed from Countryside for a booking in their Ashmere development. He was very professional and helped answer a lot of questions patiently. We also had online meetings where we were able to see the plans and understand them easily. I am also very impressed with their plans in Ebbsfleet garden city which has a school and amenities built in. I would highly recommend countryside for their smooth booking experience.

Sreeju · 14 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Can not recommend this company enough

Can not recommend this company enough. Been dealing with Bethany at Bluebell Manor in Telford about that site and a future site. No question is ever enough and she will always reply no matter what the question is. Very much looking forward to buying a property from Countryside and having more dealings with Bethany, absolute credit to the company!The homes are stunning with an incredible standard specification which is definitely leading the market.

Louis · 14 July 2021 · Countryside Homes Home Counties South Paddock Wood