Countryside Homes Home Counties South estate agents in Paddock Wood and Dartford

★★★★★ 5/5

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Can not recommend this company enough

Can not recommend this company enough. Been dealing with Bethany at Bluebell Manor in Telford about that site and a future site. No question is ever enough and she will always reply no matter what the question is. Very much looking forward to buying a property from Countryside and having more dealings with Bethany, absolute credit to the company!The homes are stunning with an incredible standard specification which is definitely leading the market.

Louis · 14 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Wouldn't recommend to anyone

We bought a countryside house.Not sure where to start.... The walls are not plastered so loads of joins and screws are now showing through the paint. Who knew if you buy a new build you'd be having to have the walls skimmed?!Garden is full of rubble, whenever we dig a bit to pop a plant in the amount of rubble in that few inches is a joke. Who knew if you buy a new build you would end up needing to dig deep to remove builders rubble and resoil and returf everything?Our roof with skylights has six rows of tiles. At 5 years a lot of tiles had cracked. NHBC agreed this needed sorting but Countryside said this wasn't their problem and refused to do anything. NHBC used their own builders to sort this. We now have 7 rows of tiles and the gradient has been changed. However, on another local Countryside development, this same house now has 8 rows of tiles on the same roof space! Glad to see they've improved this and are perhaps now doing it properly, but it's a shame they couldn't sort the things they built incorrectly. Raised the metre cupboard door on the snagging list, some 5 years ago now, still waiting for this to be sorted.Whilst these points aren't major things and our house still stands, I hope they portray the standard you will get and the service you will receive.I wouldn't ever buy a countryside home again and I would never recommend them to anyone.Edit 1: have emailed countryside, as per their comment below. They have passed it to the relevant region office who have still not contacted me and nothing further has been done.Edit 2: a chap turned up out of the blue last week to measure our meter cupboard. Today I have received an email that it can be fitted at the end of July. Great news that 4 years later this may finally be sorted!No mention of any other issue I have raised in this review though....

Jill · 13 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Very happy with the services

Very happy with the services. I strongly recommend.

MARTINSIXTUS · 11 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Fantastic service

Fantastic service, literally signed for a property the day I viewed. Stewart our sales consultant is excellent, regular updates on the process and always at hand to help answer any queries.

Dan · 11 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Positive from the start!

We reserved our first home at the Bella Wood View site a few days ago and it has been a pleasure! Stuart in the sales office was so helpful and answered all questions we had and more. He put us at ease with the process and i know he is going to be so supportive throughout the whole process. Thanks so much for giving us such a wonderful experience!

Chloe · 11 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Countryside properties WardsKeep

From the moment we looked at a Countryside show home on Wardskeep site we knew it was our dream first home.We are now living in our new home and Countryside have lived up to all our expectations.We love every aspect of our new home , buying a new build is always daunting as there is so much negativity around them ! But we have had such a positive experience.Special mention to Michelle and Emily (sales team at wardskeep) who helped us with the process from the moment we reserved - they have been so kind and genuine.Since being in the house there have been a few minor issues that you could only expect however, the site and build team have been fantastic with resolving them. Big shout out to Chris and Ben for being there and getting our issues resolved ASAP both doing a amazing job and making settling into a new home that bit easier.Credit to you all at WardsKeep ! Thank you

Imogen · 2 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Fire safety issues galore

Firstly, notice how almost all of the glowing reviews here are about the SALES process. Can't fault them there. Sales staff will sell their first born to earn their commission and make it as smooth as possible for you. The problems will start once they have your money. And those problems can be financially devastating and absolutely ruin your life.Our Countryside Properties block of flats has failed an EWS1 fire safety inspection in August 2020 which means we cannot sell, cannot remortgage and are facing thousands of pounds in bills to put right fire safety issues that we had no say in designing or constructing. The building is only five years old. Around 100 flats are affected. 100 families lives on hold.Countryside tell us they aren't responsible and the NHBC warranty has rejected our claim (so much for the 10 year warranty eh)- we've been left facing bills for tens of thousands of pounds to put this right.On top of that all the fire doors in the building are non compliant and unsafe - the same doors that Countryside Properties installed five years ago. We've been quoted tens of thousands to repair them. They are the main defence against fire in the building because Countryside didn't install a fire alarm because they didn't have to at the time. Imagine not installing a fire alarm in a tall block of flats just to save a few pounds. It shows you where their priorities lie.Buyer beware- despite all the shiny showrooms, reassuring words about how good new builds are and friendly salespeople you could be in my shoes, five short years after the biggest purchase of your life - abandoned and facing huge bills to fix a home that was sold as safe and backed by a so called NHBC warranty

Bob · 1 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Been living in a home for 3 months now

Been living in a home for 3 months now, brand new.Absolute appalling service regarding the sales of the house, the two saleswomen clearly do not communicate with each other and one of them is downright rude. We have tons of snags which almost none of them have been addressed since we’ve moved in, we were lucky they took 3 days to get around to fixing our front door to be able to lock.Shocking houses and company, WOULD NOT RECOMMEND TO ANYONE.

Skyline · 1 July 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Just moved in to our new home on Wilson Chase

We have just moved into our new home with countryside, and we couldn't of been more pleased. All the way through the process, Countryside have been first class. From purchasing, to keeping us up to date and right up to the exchange/completion. We had a very stressful sale off our house, but they were always very supporting and reassuring. I'd like to make a special mention to Billie, Annabel and Tara. All lovely people and a credit to the company. Beautiful homes with lovely staff. I wouldn't hesitate to recommend to anybody. Brilliant.

Mr · 30 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Colleys Development At Grantham

Currently in the process of buying one of their properties at the Hall Park development, Worsop, Lincs. No identical showroom house to view on site but travelled to the Colleys Development Grantham and viewed the same. Sonia was absolutely switched on at the Colleys and she certainly knew all the ins and outs of the house we were buying. She gave incredible advice on optional extras and came up complete trumps. WELL DONE SONIA !!!.......there are not enough stars I can recommend you for. You sold the house to us on your presentation and manner.Best RegardsMartin & Lydia

Martin · 30 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Stressful and unpleasant experience

We were very positive when first purchasing the property. The initial sales team were great but things started to go downhill when exchanging contracts. Lots of delays and promises made to rectify issues before we moved in which we are still waiting to be resolved 20 months later. We are constantly having to email to address some major snags still outstanding. Some of the work we've had to do ourselves as work to replace some damaged fence slats resulted in the fencing company repeatedly making the problem worse e.g. replacing with non matching and mouldy slats. We've been emailing at least once a week for well over a year to get our issues resolved and constantly being told they will be sorted soon but still waiting. We still have a balcony we can't use, a garden that is a mess and has had drainage fitted incorrectly, a leaking shower that no-one seems to be able to fix. All in all a very stressful experience

Katherine · 30 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Very poor experience

Normally I like to share positive insights or deal with myself on minor defects in a new build. Unfortunately, I moved into a new flat in Greenwich in 2019 and have had a number of defects already i.e. window having a large gap and not being airtight (for which they had to break the wall and replace..), dryer suddenly stopped working, wood flooring coming out, dimmer switch stopped working. After months of chasing countryside at various points during the year, they sent individuals only after causing enough stress and hassle to me. This is not why I put all my savings in a new flat - I could have bought an old flat and dealt with same issues. I am still chasing them or the appliance maker on some of these issues. Also, they argue on what is covered under warranty / what is not to make you give up your claim. Please do not buy from them, seems like they rushed the construction without having proper quality checks / procedures in place and rather buy a used flat which you can at least check in detail / negotiate on price. All my friends have had much positive experience with other developers where even during COVID, faulty items / defects were rectified within a few days. Other residents in my building have expressed similar frustration in dealing with countryside.Further update (29/6/2021): the flat had the following additional issues for which i had to chase the relevant folks for months and get them sorted: MVHR unit breaking down (twice!!), leakage in the roof and door bell not working (third time this year along). Very poor quality materials used plus the 2 year warranty is a hassle to go through. I have to spend 3-4 hours a week just to get these issues sorted with the customer service team.

Q · 29 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Outstanding service at Bluebell Manor

We couldn’t speak anymore highly about the sales team at Bluebell Manor, Bethany & Emily have been helpful from day 1. We first visited the site in Feb 2021 to view the show homes, we were so impressed we then went and reserved our first house in April 2021!It’s been a fantastic journey so far, all questions have been answered in an easy to understand way and it seems nothing is too much trouble, always on hand and a pleasure to deal with. Our full reservation day where we looked at all the drawings and plans for our plot was so exciting, and albeit a very long few hours to get through Emily ensured we had sufficient time to understand various aspects and take breaks.As first time buyers it’s a very exciting time, so it’s been great that the team share the excitement with us when there are updates, and even when we exchanged!! It’s made it so much more enjoyable. Such a big milestone in anyone’s life is the purchase of their first house. You hear a lot of stories about other developers not offering a great service once you’ve reserved, but Countryside Bluebell Manor smash it. They have really made sure that the process is one to remember and in a good way. Can definitely say we will always think back to buying our first house and smile! Thank you so much. We’re so excited to watch the build continue and can’t wait to be a resident in this beautiful development.

Jamie · 28 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Great experience with the staff at…

Great experience with the staff at Countryside. Everyone was friendly. Jacob was super helpful in getting us to the right person. They worked really hard to get us what we wanted and within a budget, we could afford.

Ashley · 25 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Recently exchanged contracts for my…

Recently exchanged contracts for my property on the City Fields development in Wakefield! The whole process so far has been so stress free and the guys at City Fields Rhodri and Gavin have both been super helpful, friendly and keeping me up to date with everything! I am so so excited for the rest of the process and getting the keys for my new home in oct/Nov

Lizzie · 25 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Plot 147

The sales staff have been thorough with keeping me involve and up to date. They are also very polite and have good customer care skills

Mr · 25 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Countryside properties Wakefield sales team

Countryside properties Wakefield - Rhodri and Gavin go above and beyond to help in any situation they can do. We are currently in the process of purchasing our new home on the Wakefield city fields estate. The sales team are fabulous and have helped us in our journey so far.We look forward to moving in the next coming months ahead.

Kayleigh · 24 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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STAY CLEAR ABYSMAL CUSTOMER SERVICE!!!

My property is beautiful, I can not complain about the design, however the customer service that I have received is shocking to say the least! They are quick to take peoples money but when it comes to snagging and fixing issues they spend more time trying to get out of fixing it instead of actually fixing it or being helpful!…I have had an issue with my heating/radiators for months where it is hot at the top and cold at the bottom. They provided me with fraudulent/fake documents claiming it was supposed to be like that! They are not fixing the problem and are trying to lie their way out of it, because it is a huge problem across the development and is going to cost loads of money for them to fix!! … will NOT be buying another property through them!! They need to work on being helpful and I recommend they provide extra training on Customer Service/people skills! THERE IS A REASON WHY THEY HAVE 37% BAD REVIEWS they all have a common theme ‘TERRIBLE CUSTOMER SERVICE’ AND ‘HAPPY/QUICK TO TAKE PEOPLES MONEY BUT NOT TO FIX SNAGGING’ THEY ONLY REPLY TO 58% OF NEGATIVE COMMENTS TYPICAL OF THEM! WITH SERVICE SO BAD (ACCORDING TO 37% OF CUSTOMERS) THEY SHOULD BE REPLYING TO 100% OF THE NEGATIVE FEEDBACK!!

Frankie · 23 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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The worst mistake of my life was buying from countryside COPPENHALL PLACE. Don’t waste your hard earned Money.

I originally posted a review on the 26th April, but within a few days I was visited by the site manager who agreed in return for removing the review and giving them a chance to turn my horrendous experience around, this hasn’t been done 8 weeks on. First my original review is below We have purchased a house at coppenhall place the end of March. We received regular weekly calls and updates to let us know what stage our build was at and what was left. However once the money and the keys were handed over that horror started. Day 1 that we moved In we had no hot water and due to covid restricted the engineer wouldn’t come out so we was advised via a zoom call how to bypass this to get us hot water for the weekend. For days we had issues with the scolding water and workmen in and out trying to work out why the pressure kept dropping on the boiler and we was losing hot water and heating every few day. The next week the Emerson pipes began leaking into the small downstairs toilet causing a leak through the floors onto the ceiling and dow the wall!! Again we had to wait until the next day for someone to come out. Turns out the pipes on the Emerson had been leaking, given the corrosion on the pipe this had definitely been leaking longer than a week.The overall workmanship is shoddy and appears rushed. There is paint splashed pretty much everywhere, it’s on the work tops, sides of drawers, on the floors and all over the tiles in the showers.There is a broken tile in the garden and one missing. It makes me wonder if someone has even bothered to come and quality assure these homes before people move in. All new homes have snags and we have been more than understanding as we expected this however the Cherry on the cake was the plasterer coming to fix all the snags just this week gone (in his words he described it as terrible and said he would require 2 days to finish it off as it was so bad) so great another 2 days waiting around. The plasterer turns up with just two already dusty old sheets for a 4 bed house. One was placed over the telly in the lounge and the other the telly in the family area. By 3pm on the second day the whole house was absolutely caked in builders dust, the plasterer armed with a dust pan and brush only attempting to sweep this up. I was seething with anger but I had no choice but to use my brand new hoover to hoover up all his builders dust. The filters on the hoover were completely soiled with plaster and took me ages to wash out. Let alone my new sofas, beds, cabinets  and carpets covered it dust.For 2 days he was there, the first day 9-5. the second day 8-6. Two of my days wasted waiting for corrective work to be done and then to have to clear up after the plasterer it’s an absolute joke. These snags could have easily been completely before we moved in and we would have happily waited another week or so. But instead now we have to wait in for contractors and workmen to come in and out to rectify things that should have already been done. We haven’t even had the joiner in yet to fix the door frames that are cracked and not filled, or the painter to rectify the plastering, or just the poor standard of painting. You can clearly see some bits have had just one coat, and the other bits that have had two coats you can see the brush strokes. This has made the whole buying experience with countryside stressful and draining. I appreciate it takes time for snags to be done but again it’s more of my time taken waiting around for workman to come in and things to be done that should have been done right the first time. I don’t believe the quality is there with countryside builds and I personally wouldn’t recommend them. THIS IS MY ADDITION TO THE REVIEW. 88 DAYS AND WE ARE STILL WAITING ON THE GARDEN TO BE COMPLETED!! WE HAVE BEEN LEFT WITH A HARD MOUND AY THE END OF THE GARDEN WHICH IS A HAZARD WHICH CONTAINS SCREWS NAILS AND BUILDING WASTE. MAYBE THIS IS COUNTRYSIDE IDEA OF BEING FINISHED? JUST UNDER A WEEK AGO I WAS TOLD THIS WAS BEING TREATED AS A PRIORITY, AGAIN NO UPDATE HEARD. FLOORING IS STILL DAMAGED,AS ARE 14 WINDOWS WITH DEEP SCRATCHES.THE FAMILY BATHROOM FLOOR HAS BUBBLED, AND THE ON-SUITE FLOOR ISNT STRAIGHT. EVEN THE KITCHEN RADIATOR HAS DENTS ON. WITH CONTRACTORS ONLY VISITING ONCE OR TWICE A WEEK I AM NOT SURPRISED 3 MONTHS ON SNAGS AREN’T BEING DONE ESPECIALLY WITH MORE HOUSE BEING ADDED TO THE DEVELOPMENT. DONT GET ME STARTED ON THE PAINTER AND DECORATOR. COUNTRYSIDES IDEA OF PAINTING IS TO SEND IN A PAINTER WHO LITERALLY JUST SLAPS PAINT ON A WALL TO COVER PATCHES. I DONT EVEN THINK HES HEARD OF A ROLLER. MORE OF MY POSSESSIONS COVERED IN PAINT, LET ALONE THE FLOORING CARPETS MIRRORS. APPARENTLY HE IS DONE???? WELL HE ISNT. THERE IS STILL MASSIVE AMOUNTS THAT NEED COVERING UP AND RUNS ON THE DOOR FRAMES BUT IM SO ANNOYED AND FED UP I WOULD RATHER LEAVE IT THAN HAVE THIS COWBOY BACK IN MY HOME. ITS A COMPLETE CARRY ON

S · 22 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Reserved a house on Dutton fields.

Reserved a house on Dutton fields.The process was really easy with the help of the sales team who were very informative and answered all of our questions.

Jeffrey · 20 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Been very pleased with the customer service

Been very pleased with the customer service received from countryside. Gavin at city fields has been more than helpful each time I have visited and nothing was ever too much trouble for him.

Linsi · 16 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Its been a pleasure buying a home from Countryside

I would like to say how Helpful the sales team was at the beginning and made the buying process so easy. I would also like to say a big thankyou to site management team including the site aftercare team who have attended to all my minor issues in a timely manor and these jobs have been carried out to a high standard,I would certainly recommend Countryside and the team here to anyone,Thank you all for making this experience a good one,Kind RegardsMike

Michael · 14 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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My house is poorly built

My house is poorly built. My fridge freezer wasn't connected, had a leak under my kitchen sink, front door handle is rusty, gas and electric box won't open and a few other things. I would have thought they would have checked these things before I moved in. There is lack of communication when I try get these issues sorted. Also all the windows, window frames, kitchen cupboards and worktops were very dirty. Would have been nice to move into a new clean house.

J · 14 June 2021 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 3/5

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Good company, but after sales service needs immediately addressed

St. Michael’s hurst bishops stortford Everything perfect and friendly during buying process, estate kept quiet and tidy during construction but after, minor issues with my own house took months and one took a full year to complete. Incomplete insulation in the en-suite took from reported date in December 2020 to March 2021 to be fitted. This was during a cold winter and cost a fortune in gas to heat the house. Outside drainage in the garden took 1 full year. Spoke to site manager who finally resolved everything for me immediately but after sales service was shocking. Some emails took 3-4 weeks for a reply. It’s such a shame as I already got another one of my friends to buy a house at £600k and a good company is let down by after sales service, hope these issues can be rectified by them soon!

Niall · 14 June 2021 · Countryside Homes Home Counties South Paddock Wood