Countryside Homes Home Counties South estate agents in Paddock Wood and Dartford

★★★★★ 1/5

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***Do not buy from this builder***

We recently reserved a property at Countryside Wolsey park in Essex and have never experienced such discrimination and poor customer care from a business.As with most new builds we were given the 28 day reservation deadline, we had our initial agreement in principle from the lender but during this time our mortgage offer was unfortunately declined- we proceeded to find another lender and worked day and night to get this done so that we wouldn’t lose out on our dream home. Unfortunately we didn’t get everything in place with a lender within the 28 day time frame so our reservation was cancelled and they re-marketed the property. Once back on the market, the tone from the two ladies in the sales office completely changed- they turned into two very unfriendly, unhelpful & very cold people.We found a lender, got an agreement in principle & I called the sales office to let them know that we would like to re-reserve as the property was still available. I spoke to the sales team on the Monday who said she’d need to ask her manager In head office but she informed me that all management were in meetings on Mondays and that she was off on Tuesday & Wednesday so if I don’t hear back from her not to panic. In the meantime she asked us to contact their associated broker for an affordability test (even though we had the AIP & nothing had changed financially from before) stupidly I did all of this. Sent all documents to the broker, who I didn’t hear back from- he was clearly being informed of their intentions. Turns out they had some interest in the property on the Wednesday and they were letting this person reserve the property on the Saturday- even though I had asked to do this on the Monday prior. When we found out the new buyer was coming in on Saturday to fill out relevant paperwork my question was why were we not allowed to reserve first?! I spoke to Another member of the sales team on this occasion and she claimed to know nothing of our interest in the property. Somehow I don’t believe that they don’t communicate, especially on the potential sale of a 5 bedroom house. I have never dealt with someone so cold and inhuman. Here we were- front of the queue, solicitor for purchase appointed, AIP in place, proof of funds, emotionally attached to the new home and she couldn’t have cared less. They had taken the decision upon themselves that they didn’t want us to buy this house even though had we have walked in the door as new customers on the Monday we would have been allowed to reserve the property there and then.All it would have taken was for this team member to inform the new buyer that there had been a communications error and someone had wanted to reserve the plot first, to at least ask management how this can be resolved, but she point blank refused to have any compassion or understanding in the situation and in her words “it’s black and white here, I’m reserving this property for these people today”.We were discriminated against- due to something that happened previously & something that we have worked so hard to fix. As much as we had tried to rectify it, it would have never been good enough. Who’s to say these new buyers won’t have an issue with their mortgage?! Certain things stick with you for life & the way that we have been treated is something that we will never forget. I really hope those ladies as well as management realise the impact these business decisions have on peoples real lives.We proceeded to look at another property by a different developer on the same site and when I explained our situation the sales team- their words were “I bet you’re talking about ****-we’ve had so many people say how rude & cold she was so they’ve come to buy from us” Countryside- that’s the face of your business there! So here we are, no home to move in to with a four month old baby in tow. Safe to say we won’t be back for phase 2 after this awful experience. All they care about is money, not people.

Janetta · 6 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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***** 5* Countryside at Dutton fields *****

***Dutton fields***** Justine and Kirsten have been extremely helpful throughout the whole process providing us with regular updates. We would highly recommend countryside to any one looking to buy a new build as everything has been remarkable start to finish !!!

Rhiann · 4 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Had a lovely experience buying our…

Had a lovely experience buying our first home with Countryside. All members of the team were incredibly helpful and has us in mind throughout the whole process. Thanks again guys!

Luke · 4 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Amazing experience from City Field Wakefield !

Rhodri from City Fields Wakefield is the best consultant among all the other developers we've been to. We are on the journey of finding our home in the UK, we are very lucky to meet Rhodri from City Fields. He provided all the information we need to know, explained everything with patience, organised a viewing for us and always responded to our emails and questions promptly. He even go for the extra mile and provided us with many additional information that may be useful to us.We are truly thankful for his help!

Wanwan · 4 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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DO NOT BUY FROM COUNTRYSIDE …

Do not on any circumstances buy a house from Countryside SOUTH EAST!! . You are lead to believe when buying your house that it is a lovely house builder to buy from and a friendly community with lovely friendly customer services. I have been completely miss lead, I brought my house in March 2021 where I was sold a resin landscape. We were produced with lovely drawings and signed to say the landscaping and front of our property was in resin with planters at the end. In January 2022 I had an email from countryside with limited information saying they need to dig up my driveway and change the levels, limited information provided even when asking for more information. When the works were carried out it was only meant to go on for 3 days maximum as per the communication I had received. The works went out for over a week with no access to get our bins out or get them emptied. No where to park, and when reporting this to countryside customer services I was told this is a site issue and not their problem. Already they had wiped there hands with us. When the works were eventually finished we came out our property to find the levels had changed! The outside appearance to my property had changed. I had a beautiful block paved drive that use to meet with the resin, I am now left with a concrete step as the resin is a lot higher than the blocked paved drive so countryside have made the decision to install a concrete step that stands out like a sore thumb. Countryside are planning on digging the whole road up and resin and changing it all to soft landscaping! Not one home owner knows and the only reason I know is I’ve dealt with 2 different managers, directors and various members of the site management team. In your contract with countryside it will state any works completed by then will be put back to how it was and you wouldn’t be able to tell they had touched it. This isn’t the case do not believe them and DO NOT BUY FROM COUNTRYSIDE! They take your money and wipe their hands with you. Before this all happen I could not rate countryside enough and were encouraging my friends and family to buy from them.

Lauren · 30 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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** Thanks Countrysidepartnership **

I would like to thanks Rhodri and Gavin for their professional service (considerate, helpful and efficient) who give us confidence in buying our house from thousands of miles away. We look forwards to meeting your team and moving in our new lovely home!

Sanna · 29 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Harvest Grove - Nothing short of great!

Been dealing with Countryside Properties for over a year now. We bought our dream home from Countryside in September at Harvest Grove in Brinsford. The sales team Bethany, Victoria and Pam were all nothing short of fabulous. Extremely knowledgeable, courteous and most importantly, patient! The best sales team we could’ve dealt with! The site team, Craig, Reece, Matt and Phil have made a stunning home. The build quality is second to none and the attention to detail is not to be missed. The aftercare from the site team is brilliant as well, can’t do enough for you and endeavour to get all issues sorted as soon as possible not matter how big or small. We had the pleasure of meeting one of the customer care managers named Chris who personally introduced himself and was very genuine and wanted to help us with anything we needed. Overall an incredible service start to finish from Countryside, we couldn’t recommend them enough. The specification, build quality and customer service shows they are more than worthy of their 5* award from the NHBC. Countryside should be proud of all of the above members of staff mentioned, they are all a credit to the business.We just want to say a massive thank you to the entire team who have helped us make our dream a reality! Plot 19 - Harvest Grove

Louis · 28 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Avoid buying homes from Countryside

Just purchased a Countryside home in Cambridge. Absolutely awful experience, sub-standard building quality and no willingness from Countryside to fix issues. Worst developer I have ever encountered - avoid at all costs!

Brunella · 28 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Kirsten and Justine were very helpful…

Kirsten and Justine were very helpful and understanding from the start and kept us updated throughout the process. Would highly recommend countryside to any one looking to buy in future

John · 24 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Avoid avoid avoid

Avoid avoid avoid - please avoid for your sanity

Kelvin · 24 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Utterly disgusting!

Me and my partner purchased a midland heart property that are under countryside as a shared ownership property which we saved and worked very hard for just the same as a full mortgage property, we both have full time jobs and worked a lot of overtime to save for this house. 2 weeks Saturday our shower glass fell off without warning as I walked past the bathroom and I caught it preventing the glass from smashing causing a very painful injury to my leg, it would have been a lot worse if my 4 year old step daughter would have been walking past. This was supposed have been repaired but clearly wasn’t, we sent images of damage and the injuries to my leg for midland heart to say we have to repair these issues ourselves and have not taken any responsibility because we are shared ownership!!! The words were ( as this is a shared ownership property the damage will have to be repaired by yourselves) This is discrimination!! Why should we be treated any differently?! We both work hard to pay our bills and make our home the most important place to be, we are the same as everyone else. Can someone please tell me why we are treated like this just because we don’t have a full mortgage property?

Sophie · 23 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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the sales team have been excellent for…

the sales team have been excellent for us. they have kept us up to date on all aspects of our build and always responsive and knowledgeable when we call.they have always been helpful, friendly and curteous.

Karen · 21 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Couldn't be happier...

I have recently reserved my first home on Millbank Lock and couldn't be happier with the service I have received. Carol Leggate has been so incredibly kind and helpful. We met on the first day the development sales office opened in February and Carol has kept me updated ever since. After waiting for the plot I wanted to finally be available, she made sure I had everything in place beforehand and guided me through the process to ensure it was mine! Carol has been a pleasure to work with and I would highly recommend anyone to look to buy on this development!So excited now for the house to be built!!

Lily · 19 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Absolute nightmare

Absolute nightmare. Purchased very expensive 'home' in 2017. 5 years later I'm still waiting for them to fix several serious issues. These include water leaks, which have got mould growing on the walls. MVHR system is not properly working. Unaligned patio and front doors which means a constant draft throughout the house and insects crawling through. Fire doors have been fitted which do not meet regulations. Showers not fixed to the wall properly so are loosely hanging. Bedroom doors cannot be closed because the door latch and plate do not line up. Boiler not properly installed which meant it was constantly on for 6 months. Still waiting for the engineer to turn up to fix this. Seals in the bathrooms around shower tray not done properly meaning water damage on the ceiling of the floor below. Weeping vents have been cemented over. Radiators have leaked causing damage to the walls. The list is endless. A professional inspection was done within the first month of purchase and that found over 120 faults. Unbelievable!Despite having several 'inspections' and contractors coming to fix the problems, nothing much has been fixed. They are also unable to provide any reports from the contractors of the works they say have been done. Countryside continue to say they will complete ALL of the outstanding issues but I'm still waiting. I've had no choice but to escalate to NHBC to resolve. I can provide evidence of everything.I have already written a similar review on countryside properties but they have cleverly changed their name to countryside partnerships now. So people are unaware of all the negative reviews that have been posted about this company. I cannot recommend this company to anyone. It's by far the worst home builder service i have ever come across.

Am · 12 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Sorry, not sorry…

Taking the vales from Countryside’s own website, I feel I need to feedback on our experience since moving in March 21. Care- When you have such a high turnover of staff (from MD’s, customer service managers, assistant managers, work crew) you kinda start to feel that the business isn’t looking after their staff. You also start to feel that over a year of raising complaints and issues, the customer service team in the Midlands have logged out of their emails and have moved elsewhere. I can’t see no other reason (apart from being all dead) that no body would reply to our emails in weeks. No care is given to how we feel, no care is given to rectify issues or get jobs completed anymore. I wonder if ignore needs to be added to the company values? Pride- you get managers coming to your house and giving you the hard sell of “all I am here to do is to put things right.” Oh and can’t forget the “sorry, that’s all I can say”. Pride is something I feel has now gone out of the company. Hiring companies to build houses poorly and no pride in meeting high standards. Just those conveniently set by NHBC (I’ll not share my thoughts on the corruption that’s routed there…) Together- well they like working with you at the beginning. That is until you move in and start questioning what the hell you have bought! There is no together on working to fix the issues. There is no together as the months continue on, where you’re constantly sending emails, calling managers and MD’s to just get a reply from someone. If together means they ignore your existence then they are hitting this value 100%! Deliver- I think you can sense the theme of this review. Countryside have lost their way it seems. The company it once was that was a 5 star builder has slipped down to nothing. Now whether this is due to covid, people not being managed correctly or something different I do not know. All I know is that Countryside continue to strike out at every opportunity. Staff are deflated, the valued employees have either moved on or are worked to the bone. Customers on developments are frustrated, angry and are getting to the point of taking legal action against this company. Countryside, please read these reviews and help the customers who have bought homes from you. It’s getting embarrassing now how poorly you treat the people who trusted you to buy their homes from…

Phil · 12 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Excellent Customer Focused Team

The quality of the home and the service received from the sales and aftersales team at Dutton Fields has been faultless.Justine made sure that we were well informed during the initial discussions and when making our reservation. After the reservation and during the contract exchange phase we were kept up to date throughout the purchasing stage by Billie and the site sales team directly. We were told what each stage of the build comprised of and what was left to complete.When we were approaching completion we had a home demonstration 24 hours before we actually received the keys. The demo itself was well structured and very thorough and we fell in love with our new home immediately. We were made to feel very valued as a Countryside customer.As with any new build, you have snags that require fixing. Although there was nothing major, these have been sorted very quickly and around our working hours. Dom and in particular Georgia have been amazing in planning the snagging and Dave the tradesman who has dealt with most of the issues personally are a true credit to Countryside. Nothing has ever been an issue and everything has always been dealt with and done with a smile.

Andrew · 9 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Bad Customer Service and lot of snagging...

The communication within the company must be very poor. We have tried several times to reach customer service to get some snags resolved but hardly get any response, only if directors were involved or a formal complaint was issued. Now our side was handed over from South Midlands to West Midlands but no communication from countryside and no update on who to contact in case of any queries. The stress we are going through to resolve issues is so bad that I cannot recommend people to buy from this company.

SF · 7 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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I couldn't be happier with my purchase

I couldn't be happier with my purchase. Despite little bits and pieces that needed attention after we moved in (and were dealt with after our request) everything was amazing. From start to finish. All the people we dealt with are absolutely amazing, I have to name them all. Tiffany and Violetta from sales team - so professional yet very friendly and always helpful despite me being pain in the neck ;)Sarah - after sales, she made such an effort and was fantastic and such a great help despite delay with the completion.Jay - a guy to go to with any issue after completion - absolutely amazing. And last but not least, Huw and the rest of the site team - I actually loved waking up and screaming good morning to everyone on the building site as they are all fantastic helpful and friendly people. We couldn't recommend them enough and are very happy in our first new beautiful house.

Alice · 6 June 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Dealing with countryside for me and my…

Dealing with countryside for me and my partner on our first home together has been a nightmare since we payed for extras and the deposit. As soon as they have your money they don't want to know we have been delayed time after time almost 6 months. Also I was selling a property for the deposit for our new house the sale fell through at the last stage. Countryside put our plot back as available straight away after takeing our reservation fee I managed to sell the property and was back and forth worried sick that the plot we had was getting sold to someone else after this was resolved we payed for more extras and the deposit. To then get lied to about completion dates and loose mortgage offers because it went on for so long there has been many more issues with the site at wynyard I've lost all trust in countryside we just want our keys so this nightmare can finally be over it's a failing company in the northeast area of England.

Luke · 22 May 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 4/5

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Walk around

Cant fault the customer service upto now im due to get keys tomorrow been kept upto date on progress of the build from day 1 Annabel has been lovely had a walk through today and explained how everthing works she has been lovely even the site manager called in

Jeanette · 19 May 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Faulty alarm systems! Avoid!

This one star is based on my most recent experience. I moved to a countryside development nearly 2 years ago. Beautiful home! Since then almost on a daily basis their house alarm systems have been going off for no apparent reason all over the estate. Once triggered you have to endure 2 hours of on off alarms, it literally affects quality of life! They use altex security systems, they are clearly faulty and their customer service is best described as indifferent. Its gotten so bad I feel I have to put my house up for sale!

Mickadizer · 14 May 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Unlawful work hours!

Countryside think they are a law onto themselves!They have been starting noisy work at 7:15am EVERY morning this week and waking my children up. Acton Garden construction site, Enfield Road.I have spoken to the workers when they started work at 7am on a SATURDAY! Reminding them of the 8am start time by law. They don't care.I am writing a 1 star review here because they make it VERY difficult to locate there complaints procedure on their website (not surprising at all for Countryside!)Countryside claim to be a 'Considerate Work Site'. THIS IS NOT TRUE!!!

S · 13 May 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Poor workmenship and terrible customer care

Bought a house a few months ago from Countryside. I was expecting it will be of the same or better quality as my previous home which was also built by Countryside about 20 years ago. However, since I moved in it has been a nightmare. I have done my own snaggings (so I am not an expert) and so far reported close to 200 snaggings. The workmenship is terrible. It's frustrating, time-consuming and a waste of time trying to get snaggings resolved, because the Customer Care department hardly responds to any emails, any responses are provided after many, many follow-up emails, can't reach them via phone, escalations to their manager are pointless. Never ever buying again from them and not recommending anyone to buy. I would have given 0 stars, so being very generous giving it 1 star.

MSS · 8 May 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Worst customer service you could ever experience

Countless issues with customer services, people leaving all the time without handing over any previous issues, have been highlighting snags but they get overlooked, no sense of urgency whatsoever....have not one good thing to say about my experience with Countryside. Filed formal complaints with little impact...have absolutely no faith in things getting sorted....The amount of stress caused is unreal!If customer services wants to get in touch, it's Plot 93 at Eaton Fields.

Bogdan · 3 May 2022 · Countryside Homes Home Counties South Paddock Wood