Countryside Homes Home Counties South estate agents in Paddock Wood and Dartford

★★★★★ 5/5

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Great experience

I first went to the Countryside showhome in St Helens to enquire about Rivers Edge in November 2021. Lisa Wilkinson was very helpful, informative and friendly. Lisa has since been available to help with all manner of queries that I have had as a first time buyer and has done everything within her power to make my experience a smooth one. Lisa is always on hand to resolve queries and has gone above & beyond. I will soon be moving into my new home and I'm very grateful for Lisa's assistance throughout.

Beloa · 30 August 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Warrington Riversedge Development

Flawless experience (so far) with Countryside throughout the journey of buying our new homeCurrently one month away from the forecasted completion date on the Riversedge development. Lisa Wilkinson has been impeccable throughout the process. Keeping us informed, reassured, and being approachable/ helpful from start to finish. Can't fault the quality of service

Alastair · 28 August 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Exceed my expectations

Beautiful property in Rivers Edge. Everything goes smooth. My new home is ready for move in just at completion date! Clean and in high standard (which has exceed my expectations when I heard from my friends about their new home completion experience from other developers).And I recommended Lisa Wilkinson who is always helpful and settle all my worries since show home viewing.

Elaine · 27 August 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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I left feedback recently and was told…

I left feedback recently and was told to contact an email you left. I'm still waiting for a response and that was about 6 weeks ago. Really poor

Ian · 26 August 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Rivers Edge

Lisa Wilkinson from rivers edge has been nothing but helpful from the very start. We are one month away from completion and Lisa has kept us updated throughout the whole process. I couldn’t recommend more, the houses are beautiful and service is impeccable.

Emily · 25 August 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Countryside is rubbish moved in Febuary…

Countryside is rubbish moved in Febuary paid extra still awaiting for chrome sockets lack of communication rushed builds rubbish

Dav · 24 August 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Thank you Countryside

A big thank you to Countryside providing us with a great new home. Stuart Marshall our Sales Consultant was amazing he listened to our needs an enabled us to have the little extras for a member of our family with a mobility issue. Our new home has been completed to an high standard thanks to all the builders an tradesman that did such a good job we are so pleased with the end result.

Lisa · 23 August 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Countryside have been fantastic

Countryside have been fantastic, ensuring we were looked after from start to finish, couldn't have asked for more!

Footasylum · 21 August 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Countryside are a bunch of cowboy…

Countryside are a bunch of cowboy builders, ever since we moved into our new home at the beginning of may there’s been problem after problem, mainly with blocked drains and parts of the roof falling off, despite numerous calls and the drains being blocked for 4 weeks they don’t address the problems, I have contacted local building control who are useless and today I have contacted environmental health, I wish we had never set eyes on this propertey built by these bunch of cowboys.

Consumer · 17 August 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Never buy a new build from them

Never buy a new build from themWe bought our new build flat 3years ago. Whilst we understood that we were buying a flat on a site where other properties are being built (and put up with amounts noise I wish upon no one) we never expected Countryside to organise themselves a playground directly under our balcony where allotments were supposed to be. As the land became free for the council to start developing allotments, Countryside decided to use the land in the meantime as their dumping ground, cement/concrete mixing field, mounts of sand storage place and paving stone cutting field. All directly under our balcony. Less than 5m away. Absolutely no consideration for the people who bought flat from them in the first instance. This has been happening now for 6month ! Recently complained to their management to what they responded that they will use dust suppression techniques to reduce amount of dust. Have a guess what happened next ?! NOTHING. This very second I’m looking at a digger mixing sand/gravel with no dust suppression in 30degree heat. This new building site created so much anxiety and tension in our household, one can’t imagine… and it was never meant to be a building site , just peaceful garden allotments. Worst developer ever with no consideration for the local area. They care about you until you part with the money. Avoid !!!

AK · 10 August 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Don’t use

These guys rope you into giving them a £1,000 deposit and then keep harassing you to exchange. The completion date moved by 2 months as soon as I gave my deposit and then I kept on getting threatened that I’d lose my deposit if i didn’t exchange. I explained I can’t exchange unless they give me a completion date. They threatened me again and then promptly kept my £1,000. The house was supposed to be completed in jan 2023 when I paid my deposit. It’s now August 2023 and the property still isn’t complete and I’ve lost a £1,000

Thor · 3 August 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Absolute cowboys!!!

Absolute cowboys!!!! Our property was clearly not inspected properly nor ready to move in. We had problems with the electrics keep cutting out which turned out to be a loose main neutral cable coming into the property!! We could not use the toilet in the main bathroom for nearly 4 weeks, we have no key for our back gate, the back door sticks and doesn't lock properly. We had no lawn in the back garden, no internet connection I could go on and on but those are just the "major" issues. They make false promise after false promise! I swear the site managers have no ink their pens as what they appear to be writing down does not materialise! Avoid at all costs!!!

Customer · 3 August 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Great experience at Ashmere, Ebbsfleet

We had an amazing experience interacting with Ed and Louise at Ashmere development. Apart from the volley of questions that we asked, they answered them authentically, patiently, and to our utmost satisfaction. They convincingly cleared all our doubts and apprehensions.Both Ed and Louise seemed to be quite proactive and were well versed with our needs and priorities and were attentive to the finer details during the whole process.Their congenial and conducive approach made us feel quite comfortable in understanding the nitty-gritty of the deal in a short span of time.Site Manager - Perry, too has been very helpful. Keeping a cool temperament coupled with wit and humor and attending to our every minute detail in such a fast-paced/demanding environment is simply amazing and worthy of appreciation.Needless to say, their concerted and considerate approach that led to a fruitful conclusion has left a favorable impression to the extent that should any of our acquaintances happen to be keen on purchasing a new build we would merrily recommend Countryside Properties.

Shashank · 31 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Absolute Shambles - AVOID AT ALL COSTS!

Please watch the YouTube video below to see the state of the "finished" product which was handed over to us...(YouTube) /watch?v=m9QcWp-mrwAThe video speaks for itself and the house clearly wasn't ready for us to move in. We've been in the house for 4 weeks now and we are still unable to use the master bedroom. We still have outstanding snags and countryside seem to have lost interest in trying to resolve them.

Luke · 27 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Eaton fields stay away

We have just moved in to a house on eaton fields nuneaton and to be honest the house was not the best, we have found numerous problems some small some big but the biggest is that the drains are blocked up and they are telling us we have got to wait 48 hours for someone to come out bearing in mind we have 4 kids in the house its just not acceptable. They are trying to say because of covid they can not come out to your house to see you but we are not in no lock down or anything like it and the lady that handed over the key was all up in the house and everything it is just a excuse not to come out. Very very poor service from countryside would not recommend.

Tom · 26 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

STAY AWAY

i was working for them ( from Fairmead agency ).. and Countrysyde dont wanna send my timesheet to my agency,so i cant get paid..Stay Away from Countryside..they are Liars..! ..👎👎👎👎👎👎

Emanuel · 25 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Our experience at the Blue Bell Manor site in Telford

Our experience with purchasing a property with countryside properties has been brilliant from start to finish and it's all thanks to Victoria Harrold at the Blue Bell Manor site in Telford. She has been so very helpful, informative and understanding of our queries/concerns. At every opportunity she has gone above and beyond for us and we very grateful to her. The property itself has been completed to a high standard with usual snags but Vicky and the on site manager Ross, have been amazing in fixing the snags as soon as they are raised. Would highly recommend Countryside properties to anyone looking to purchase a new build.

Pam · 25 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 3/5

Trustpilot

Great when they want your money.

Countywide couldn't be anymore helpful, when they're after your money, pre completion. The sales team, site manager were only too helpful, I really couldn't fault them.Since completion, there have been a number of issues. My initial snap list was dealt with, in some fashion, but took a lot of persuasion from site team. Being in the final phase, it was clear they site team didn't want to be bothered. I've had multiple issues since and will have been in my home nearly 2 years. It's inevitable that issues will occur, but Countryside simply have no interest. Countless emails to the customer service team with no response, but even when I do, it takes 4-6 weeks for someone to come and resolve the issue. I still have 4 outstanding issues and noone has replied to my emails and can never get through on the phone. In all seriousness, if you can cope with the incredibly poor customer service and lack of support, while spending thousands, then by all means go ahead, but this is sadly a company I will not TRUST again.

Ian · 16 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Sales team great but problems after problems with the property

Starting with the positive. Last year the sales team were amazing they kept us informed from start to finish. The team dealing with the lawyers also kept in touch and on the moving-in day there was even extra attention with cups. Kettle towels etc that was not expected but a lovely touch. When we went around the home we were asked to check with them and report back in 5 days if we noticed anything leaving us to feel that the company cared. Immediately we noticed a curve in the wall that was like a banana. Guttering going upwards to the drain. Steel over the windows exposed to the elements. Windows not sealed properly so we got a professional snagging team in that found over 200+ faults. The major fault was the wall that should have been straight was so bowed it would need the wall really coming down and replasteredWater going into garageGarden waterloggedLand drains exposed over groundElectrical issuesKeys couldn't be found for garage doorDamaged kitchen items dints etcWe could see why there was so many issues and why it wasn't picked up because a few weeks later it looked like 60-minute makeover was happening across the road in a house that we were shocked to see someone moving into a few hours later when the day before it didn’t even have grassBut along came Rob who was the first snagging manager and to be fair to Rob he worked hard to get things done and most has been done but some in a sub-standard wayFor example, across our drive, we now have a drain to stop the water from going into the garage. I wish I could share the pictures because they have tried to fill the gap now with loose tarmac. Upon questioning it I was told that’s the best they could do. I advised them that if it was done right at first the tarmac would not have holes in it and would look correct and the idea of a new house is it looks new not like a patch work and we are still waiting for this to be resolved.Our back garden floods and has a swamp when it rains. This was reported to them in September last year. We have had 3 snagging managers since thenAll 3 have been with at least 2 contractors come and take a look if I phone and email twice a day for a weekI have been in touch with Dave Hewitt who said i needed to share the images I have shared with Manchester help 3 times The latest snagging manager has asked for the same images and still no resolution how or when this will be fixedI have called Manchester help and emailed them numerous times to say nothing is happening. They tell me that they cant help because I have not been signed off from the site and that they will raise it with the site to be in touch. This again does not happen unless i call a few times a day then the site will call and say I am sorry the contractors have not come back to us yet.I have asked them to escalate my complaint they tell me they cant in that office I would have to ask the snagging manager to do that with the site manager who avoids you at all costsI have hoped to have my garden landscaped and be able to enjoy it which my family and the dogs cant do when it rains for a few days our patio up to our back door becomes a paddling pool. Our landscapers advised the garden needs land drains and I have said this to all the managers and contractors. The worst is they have all agreed that but that’s where it endsThe work I have got quoted from last year for the garden to be landscaped has now increased by £3000 due to raising material costs and when I have told Countryside this they are not interested.I really don’t understand how it can take almost 8 months 8 visits over 50 emails and I don’t know how many calls to still not know what or when something will be happening and what is worst everyone just wants to make you go around in circles and when you tell Manchester help which is the number the sales team tell you to call if you have a problem they just say its not there problem and that it has to be dealt with by the site and since Rob has left the site team don’t even contact you or respond to messages or emailsI would not recommend this company at all if you are looking for a new home. The house designs are lovely the sales team great but you will be left with a substandard house that you cant enjoy or use properly and ignored when you try to raise this with them and even worst when some fix is done it could make your new home look like its been patched up.

David · 16 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Never been so happy with a house!

Honestly, out of all the developments we went to see e.g Gleeson, Mcdermott, TW, Countryside have been the best by far and the houses are amazing! I want to give a shoutout to the staff at Ribblesdale Place & Head office who have helped me, what was the most stressful thing I have ever done! Anne, Billie, Tom & Simon (on site)Anne has been fantastic from start to finish, no pressure selling, no empty promises, always happy and made the process so much more memorable, thank you so much! Billie at headoffice has been an absolute star, I had issues with my financial advisor and she helped me all the way through it (we we're nearly cancelling the whole house) but Billie managed to sort all the issues and always kept me updated throughout, she definately deserves a promotion! Now onto the house, completion day... we could not be happier with our home, people always have a bad thing to say about new builds but honestly, forget all the negative reviews ect, out of all builders and development, Countryside are number 1 in my eyes. The fit and finish on these houses are exceptional. No dodgy plastering, no unpainted walls. Yes we found a few things but Tom & Simon (site managers) managed to put these right straight away and have always popped round asking if everything is ok and always chatted to us when we are out and about, really friendly bunch! Thank you so much Countryside & Staff at Ribblesdale Place Accrington, our dream home has now become a reality!

Daniel · 15 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Countryside think they're above the law!

Countryside think they can do whatever they want!Morning, I have just been woken up by load forklift reversing beeping! But its 7:40am and the laws say construction should start at 8am!!Countryside claim to be a considerate construction company but this happens too frequently! Same driver. Same early starts. Same poor attitude (trying to say it is 7:30 start for construction. Again!)Be considerate! Follow the rules correctly!Speak to your workers & inform them of the LAW!

S · 15 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Ed and Louise at the Ashmere…

Ed and Louise at the Ashmere development have been nothing but helpful. We have asked many questions and requests and they have always been there to assist. We hope to secure our new home with them soon. Thanks both

Luke · 13 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 3/5

Trustpilot

Look very carefully and consider

I notice that most of the positive reviews appear to be ‘early days’ reviews during or shortly after the shmooze from the sales team. Houses with paper thin walls Stupid snags (drain not aligned with outside tap) lazy inept landscaping, plenty more Most of all I would advise looking very carefully* at the parking situation. Countryside must increase their profits considerably by not providing enough parking. Yes there’s a garage and a driveway (no storage in the properties so almost all use garage for storage) and virtually no overspill parking. Perhaps 10 places for the whole development .Design of plots means everyone is overlooked.I feel the development is very poorly thought out. Although the houses are pretty and appealing they are overlooked and noisy both internally And externally.

George · 11 July 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

***Do not buy from this builder***

We recently reserved a property at Countryside Wolsey park in Essex and have never experienced such discrimination and poor customer care from a business.As with most new builds we were given the 28 day reservation deadline, we had our initial agreement in principle from the lender but during this time our mortgage offer was unfortunately declined- we proceeded to find another lender and worked day and night to get this done so that we wouldn’t lose out on our dream home. Unfortunately we didn’t get everything in place with a lender within the 28 day time frame so our reservation was cancelled and they re-marketed the property. Once back on the market, the tone from the two ladies in the sales office completely changed- they turned into two very unfriendly, unhelpful & very cold people.We found a lender, got an agreement in principle & I called the sales office to let them know that we would like to re-reserve as the property was still available. I spoke to the sales team on the Monday who said she’d need to ask her manager In head office but she informed me that all management were in meetings on Mondays and that she was off on Tuesday & Wednesday so if I don’t hear back from her not to panic. In the meantime she asked us to contact their associated broker for an affordability test (even though we had the AIP & nothing had changed financially from before) stupidly I did all of this. Sent all documents to the broker, who I didn’t hear back from- he was clearly being informed of their intentions. Turns out they had some interest in the property on the Wednesday and they were letting this person reserve the property on the Saturday- even though I had asked to do this on the Monday prior. When we found out the new buyer was coming in on Saturday to fill out relevant paperwork my question was why were we not allowed to reserve first?! I spoke to Another member of the sales team on this occasion and she claimed to know nothing of our interest in the property. Somehow I don’t believe that they don’t communicate, especially on the potential sale of a 5 bedroom house. I have never dealt with someone so cold and inhuman. Here we were- front of the queue, solicitor for purchase appointed, AIP in place, proof of funds, emotionally attached to the new home and she couldn’t have cared less. They had taken the decision upon themselves that they didn’t want us to buy this house even though had we have walked in the door as new customers on the Monday we would have been allowed to reserve the property there and then.All it would have taken was for this team member to inform the new buyer that there had been a communications error and someone had wanted to reserve the plot first, to at least ask management how this can be resolved, but she point blank refused to have any compassion or understanding in the situation and in her words “it’s black and white here, I’m reserving this property for these people today”.We were discriminated against- due to something that happened previously & something that we have worked so hard to fix. As much as we had tried to rectify it, it would have never been good enough. Who’s to say these new buyers won’t have an issue with their mortgage?! Certain things stick with you for life & the way that we have been treated is something that we will never forget. I really hope those ladies as well as management realise the impact these business decisions have on peoples real lives.We proceeded to look at another property by a different developer on the same site and when I explained our situation the sales team- their words were “I bet you’re talking about ****-we’ve had so many people say how rude & cold she was so they’ve come to buy from us” Countryside- that’s the face of your business there! So here we are, no home to move in to with a four month old baby in tow. Safe to say we won’t be back for phase 2 after this awful experience. All they care about is money, not people.

Janetta · 6 July 2022 · Countryside Homes Home Counties South Paddock Wood