Countryside Homes Home Counties South estate agents in Paddock Wood and Dartford

★★★★★ 1/5

Trustpilot

If I could give a minus…I would

If I could give a minus…I would! The whole experience has been a nightmare! From 3 completion dates, all pushed back and costing us thousands of pounds, to 17 months later, still snags and water leaks! I’m in absolute despair and wish we’d never purchased this house! I don’t call it a home…it’s a house! Shame on Countryside! So our 2nd Christmas and we are left with holes in the kitchen ceiling (again) due to leaks! From the garden to the boiler, we’ve had problems! Land drains had to be installed, new toilets, damaged work surfaces and plinths, water pouring though electric light sockets, no personnel door, radiators not connected properly, lawn had to be replaced twice, floor uneven and waiting for that to be rectified! Customer care team splashed paint resulting in new carpet and having to ask them to remove the contractor! Tiles lifting, air vents in loft not set right…walls having to be reskimmed, damaged doors, really could go on and on! Either I’m extremely unlucky with this house or it’s Countryside’s acceptable “happy to take my money” policy! I’ve never been so sad living in a home!

Claire · 24 December 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 2/5

Trustpilot

St Lukes Park, Runwell

St Lukes - WickfordStart with the nice as i will not pretend its all bad.Sales team were fantastic, but to be expected when you're about to hand over a bunch of money! The buying journey was great and the standard setup rather than thousands in upgrades was ideal.They will badger you to instantly leave your trust pilot score while the new buzz is still there. That's because they know once you experience after care (or the lack of) you will have no good to say, which takes us to the bad!!After care - non existent, some examples.had no end of issues - customer services don't answer the phone or return voicemails and i would go as far to say as actively avoiding specific numbers (based on ignoring my partners several calls, but answering mine instantly) Spent the first 2 weeks living here with no oven while they batted back and forth with manufacturer - leaving the customer on the back foot.Having out of hours engineers tell you they are 2/3 hours away at 2am so you wait up and nobody arriving till 9am.took 2/3 weeks to arrange to come back to glue down a piece of floor despite this being noted on our meeting prior to completion.the whole meeting prior to completion was pointless as none of the items were complete.Had a broken bulb which we just fixed as yes its simple but definitely detracted from the concept of buying new when it was already broken.driveway was not weeded per notesstill have no confirmation on what the plug in our cupboard is for... dont have the list to hand but this was a few examples of incomplete.and the current issue... I have an emergency plumbing issue, countryside coded this emergency as water is running and i cannot stop it.I have had no instruction on how to stop the water.I have had no call from "emergency" plumberand were now 2 hours into running water...I am unable to make my own arrangements as i had asked due to their incompetence to arrange, or answer my partners calls!I have been at the property for 5 months now so quite a few issues in a 5 month spell... Moral of the story is its all smiles until you exchange, whereby you will be treated like you bought a selection box for £3 and not £375,000 worth of property.unfortunately we have a fixed 5 year mortgage so will be stuck living in the paper mache house for another 4 and a half years - the count is on because we certainly will not be staying, nor will we consider countryside again.To be honest - might have put us off the new build concept overall...

Reagan · 22 December 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Lots of unfulfilled promises

Bought a new flat in 2019 in Enfield, London, we were told that all parking spaces were sold, which turned out to be a lie. They were keeping the last few for the last few flats so that they can sell quicker. Was told there'd be parking permits, and parking wouldn't be an issue. it's now a huge issue.Was told that they'd leave the 1st floor of the building, so that a gym could be built, but they're still using it as an office and not looking to move out anytime soon. They're just a bunch of liars, don't trust them..

Ibrahim · 5 December 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Dont buy with Countryside

Service is amazing when they are chasing you for your money, once the signatures have been received they cut all contact. We are currently in the process of purchasing a home at one of their developments in the North West and I can say that our experience has been horrible after we have submitted the mortgage papers etc. When you are in the starting process of purchasing a property, they are truly amazing and will help you at every step. Once you make your decisions, that willingness to help abruptly stops.We were supposed to move in in June, which got moved back to August, then September and now possibly 2023! We have had 0 communication and had to find out by ourselves (5 days before legal completion) that the permit for the building project was expired and they did not file for an extension or a new permit with the Council. Countryside did not inform us but rather sent us a letter in July saying that everything was on schedule which was one big lie. This whole situation has now led to months of delays and our mortgage offer expiring, having to pay for a new rental property and putting most of our furniture in storage. There has been no efforts made by Countryside to help or give information to clarify the situation. The aftersales team are impossible to reach, sales agents are dodging our calls and are leaving us in the dark completely. At this point we have to bite the bullet as we're already invested in to the project but please make very sure what you are getting in to with Countryside as they will leave you in the dark.Update 30-09-2022 :As expected, no replies back from Countryside to ANY of our questions. We've just got a letter stating that they are now expecting completion for JANUARY 2023 which is 7 months beyond the first date we were given. There is still no mention of any compensation and the aftersales team / legal team are still dodging our calls and emails. ShockingUpdate 05/12/2022Just got word that Countryside has failed to set up a meeting with Cheshire East Council and we are looking at another 3 months delay for a grand total of 9 months delay. We had to find this out ourselves as Countryside is ignoring our calls, emails as well as calls from our lawyer. Avoid this company at all costs

J_T · 5 December 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Excellent people

I had a chance to meet with Karen Hall when I went to check the countryside show homes at Wynyard Park. She was very helpful and gave me proper information. She is very patient and friendly with a beautiful smile. I feel so happy to talk with Adam Robinson, too. I thank both Karen and Adam for helping me with deciding to reserve a house there. I do believe they will always be ready to help me through out my house completion.

Aung · 3 December 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Hi we bought a house in Essex

Hi we bought a house in Essex, we have no end of bad issues that are ongoing, from no hot water on day one, electrics tripping, floods with bad damage we had to rebuild our wardrobes and have carpet replaced due to damage, drains all backing up, rude builders, bad quality windows, fixed kitchen doors instead of replacements, swopping broken items from our house to another, waiting in for builders that don’t turn up and a promise of planting for an apology that never came. I’m so sad this has all happened as the marketing team were fantastic but the aftercare and quality of the finish is disgusting.still have ongoing issues. The reply below is automatic and no one contacts you with help.

M · 28 November 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Understanding staff are vital when making such a big decision

it took me a long time to decide to buy with Countryside at Brookfield Vale in Blackburn. The sales person Tara was patience itself, always ready to listen and explain procedures and putting me completely at ease. She helped me choose the right house for my needs and I am very grateful for her help.

Sheela · 28 November 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Regular communication

Regular communication. Not being from this area I have been given help and advice on the location too.The house is a dream, I'm so happy.Very lucky to have great neighbours too.All in all a beautiful home in a lovely location ❤

Marion · 27 November 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Highly appreciated for your help

Helping us with professional advices and paying attentions to our concern. Give us immediately response and solutions, the staffs (especially Rhodri and Stuart) of Countryside showed the excellent service to us while our purchasing. Highly appreciated their patience and support. Great job!

Chan · 24 November 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Karen @ Siskin park Wynyard is…

Karen @ Siskin park Wynyard is absolutely fabulous ! Positive , professional and makes the process enjoyable. 10/10 Thank you 🙏

Mr · 21 November 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

We are in the process of buying our…

We are in the process of buying our forever home from Siskin Park. We have been dealing with the sales consultant called Karen and we could not find a bad word to say about her. From the very start she has been helpful, knowledgeable about the properties and area. She has always been on the end of the phone whenever we have needed her and has made the process up to now as easy as it could be for buying our home. The houses are amazing and we can't wait to be able to move in all been well love the area would highly reccomend

Tracy · 21 November 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Siskin Park-Wynyard

We bought our property from Siskin Park. We have been dealing with the sales consultant called Karen and we could not find a bad word to say about her. From the very start she has been helpful, knowledgeable about the properties and area and has guided us to our perfect first home. She has always been on the end of the phone whenever we have needed her and has made the process as easy as it could be for buying a first home. The houses are amazing and we couldn’t have done it without Karen and everyone working around/with her.

Customer · 20 November 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Siskin Park Countryside Properties

Siskin Park Countryside Properties, I've got to say we found a Lady by the name of Karen ,really informative, very knowledgeable and pleasant Lady, showed me around a Bowmount property.Credit where credit is due she is an asset to Countryside builders.

Marie · 20 November 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Stuart and rhodri have both been…

Stuart and rhodri have both been amazing, helping me out get my house sorted I wanted a plot and had to wait around 6 months for it to come up, they made sure no one else got my plot, also the gave me some extras what was a bonus. Very helpful staff

Kev · 18 November 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

As a buyer of Countryside you can't…

As a buyer of Countryside you can't fault the quality of the build but.....they are sneaky as and sell off all the land around and don't care if this causes problems.. don't buy from them...the stress is just not worth it.... greedy company just want a profit!! Avoid at all costs..

Natalie · 16 November 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Problems from the get go

We had problems with Countryside and their sales process even before we moved in, but we would have forgiven this if things had gone smoothly once we had completed. Sadly this has not been the case. We have been dealing with their head of customer services (who we shall call Mr P as we are not allowed to give his full name on here), almost from the beginning, due to serious problems with our property. He was attentive at first, keen to avoid us being negative on the HBF NHBC survey, but after that has been very difficult to get hold of and is very non committal. We have been very patient, but are now considering taking legal action. We’ve had to speak to the NHBC and the Consumer Code advice line on more than once occasion and we’re still no further along.

A · 11 November 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

I’m been waiting over a week for…

I’m been waiting over a week for someone to get back to me as I have complained about 1) the rude site manage and 2) they have every house done and has left mine. They have never given a date to complete my property or a reason as to why mine is delayed… they took my kitchen window out to replace someone elses broken one. disgusting behaviour… playing with people lives here!! Called and left messages but still nothing!!!

Maria · 4 November 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Avoid this Company

I would not wish The Boulevard development, or Countryside upon my worse enemy. I have been passed from pillar to post, from person to person, continually getting asked to send in the same details or photos again and again because there’s no record from when I sent them into the last person. There’s no point in asking to speak to a manager, as they have no interest in speaking to us people that have spent large amounts of money on their houses. When you do get to speak to their managers, all you get is make false promises that they won’t put in writing and then won’t follow up on. They told me some of my repairs would be withheld until I completed a survey from the NHBC saying I’d recommend Countryside to my friends and family. If the only way they can get people to recommend them is by bribery then surely this tells you everything you need to know!

Reviewer · 31 October 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Unprofessional and seriously lacking in customer service

I've lived in my house for 16 months and STILL cannot use my garden! I’ve had a professional snagging company and 4 different site managers visit to agree my garden needs levelling, turf replacing and adequate drainage as it constantly floods when it rains. To this day half of my garden is still dug up!! Non stop broken promises, writing loads of emails and making lots of calls, to then be completely ignored and fobbed off has really impacted me. It's honestly so painful to keep repeating yourself and still nothing happens. Topped it off yesterday when I called at 12pm to say I had no heating, was told everyone’s in a meeting but someone will call you back shortly. Over 24 hours later and still no call back. Customer service is non existent once you’ve completed, the whole company is so unprofessional, please don’t be fooled like I was

Kerri · 14 October 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

I recently bought a house in Blackburn…

I recently bought a house in Blackburn with the support of Tara Harrison. Tara was extra supportive to me and my family during the process. She showed high level of expertise and professionalism and am so grateful. Being a first time buyer with minimal knowledge, Tara made the journey simple and interesting. I will forever be grateful for such a wonderful service. Thank you do much Tara. Keep up with the good work.

Pamela · 14 October 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Google

Rating only, no written review.

Paul · 12 October 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Google

Rating only, no written review.

Yashaswi · 12 October 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 4/5

Google

Rating only, no written review.

Stephen · 12 October 2022 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Google

Rating only, no written review.

Gareth · 12 October 2022 · Countryside Homes Home Counties South Paddock Wood