Countryside Homes Home Counties South estate agents in Paddock Wood and Dartford

★★★★★ 2/5

Trustpilot

SALES ARE GOOD, CUSTOMER SERVICE ARE BAD!!!!

Would have been a hell of a lot less if it wasn't for the sales guys in the marketing suite. We brought our house and completed in October 2022. Granted it being a new build we knew there were going to be some snags within the house (had a small bath leak which was dealt with in days) but since then it has been horrendous. We have had an ongoing issue with our back garden. When we got the plans we was told we would have a slight incline, however turns out we have a massive DIP in the back left of our garden. We have been fighting this since moving in in October and yet the issue still isn't resolved. We have also had issues with our fences being completely different panels and different fence holders (some being wooden and some being concrete) and when asked we was told its because we are private compared to some that we have wood fence holders (absolute rubbish just admit your staff are lazy), and finally regarding our garden we had drainage issues on 2 separate occasions which killed the grass (finally dealt with 3 months later) Now going on to the person who has been dealing with us. Her service is absolutely horrendous. I do not understand how she has managed to become customer service assistant for an aftercare team but her responses within emails are ridiculous. And when I informed her of these ongoing issues that still haven't been resolved and requested some sort of compensation due to how they have dealt with us, I was refused as apparently the company doesn't offer compensation. ABSOLUTLEY SHOCKING!!!!

R's · 15 February 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Joke! Avoid countryside awful after sale customer service department from West Midlands!!

Bluebell manor Telford terrible eperience. AVOID Seven months of hell!!!!Customer service are useless they don’t reply to e mails! They are rude and unprofessional. When we purchased the house everything was so helpful and telling us how their build quality was exceptional and they go that extra mile. Once you have moved in and they have your money they don’t want to know we had so many snagging problems the kitchen was fitted awful for starters, and the dishwasher we paid them £600 for the door couldn’t open. they send cowboys round to fix the problems then they couldn’t fix it! then the window fasteners we far too small for the windows so they wouldn’t close completely therefore wind blowing through and clattering our blinds. Also The radiators in the front room are far too small so along comes winter and it’s freezing in the lounge. So we Have purchased a new property and we can’t use the lounge. We’re still waiting for this to be sorted. The garden is severely waterlogged its made the house damp as the water runs downhill towards the back of the property we’ve had black mold on the kitchen wall. Chris the customer service manager came out with a drainage expert. The expert advised us that the lawn was severely waterlogged the patios are puddles and we definitely need drainage channels in the garden. Chris promised us that this would be done and they would sort it out asap. It needed to get priced up etc etc and he would be in touch. But we have been fobbed off so many times by Chris and his crew, it’s disheartening And such hard work. We feel so dissatisfied with the whole new build idea. So Chris has just come back to us with - 14/02/2023 the garden won’t get drainage as promised, but 12 holes in a square and this will need to be monitored over a period of months. We know he is hoping we get fed up and do the drainage ourselves as our neighbours have done down to none replying to e mails and frustration, We also know it’s down to cost and we’re getting fobbed off again. So the plans we have for our new garden can’t go ahead. We have purchased garden slabs and we’re going to have our garden done. But we know if we touch any part of the garden that’s it. We have no chance! As legally we have no case. So now we’re getting NHBC and a solicitor involved. If I were you I’d save your self a lot of heartache and stress and don’t buy off countryside. Once they have your money they don’t want to know. Honestly this had made us so Ill.Avoid Countryside

Michelle · 14 February 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Joke! Avoid countryside awful after sale customer service department from West Midlands!!

Bluebell manor Telford terrible eperience. AVOID Seven months of hell!!!!Customer service are useless they don’t reply to e mails! They are rude and unprofessional. When we purchased the house everything was so helpful and telling us how their build quality was exceptional and they go that extra mile. Once you have moved in and they have your money they don’t want to know we had so many snagging problems the kitchen was fitted awful for starters, and the dishwasher we paid them £600 for the door couldn’t open. they send cowboys round to fix the problems then they couldn’t fix it! then the window fasteners we far too small for the windows so they wouldn’t close completely therefore wind blowing through and clattering our blinds. Also The radiators in the front room are far too small so along comes winter and it’s freezing in the lounge. So we Have purchased a new property and we can’t use the lounge. We’re still waiting for this to be sorted. The garden is severely waterlogged its made the house damp as the water runs downhill towards the back of the property we’ve had black mold on the kitchen wall. Chris the customer service manager came out with a drainage expert. The expert advised us that the lawn was severely waterlogged the patios are puddles and we definitely need drainage channels in the garden. Chris promised us that this would be done and they would sort it out asap. It needed to get priced up etc etc and he would be in touch. But we have been fobbed off so many times by Chris and his crew, it’s disheartening And such hard work. We feel so dissatisfied with the whole new build idea. So Chris has just come back to us with - 14/02/2023 the garden won’t get drainage as promised, but 12 holes in a square and this will need to be monitored over a period of months. We know he is hoping we get fed up and do the drainage ourselves as our neighbours have done down to none replying to e mails and frustration, We also know it’s down to cost and we’re getting fobbed off again. So the plans we have for our new garden can’t go ahead. We have purchased garden slabs and we’re going to have our garden done. But we know if we touch any part of the garden that’s it. We have no chance! As legally we have no case. So now we’re getting NHBC and a solicitor involved. If I were you I’d save your self a lot of heartache and stress and don’t buy off countryside. Once they have your money they don’t want to know. Honestly this had made us so Ill.Avoid Countryside

Shelley · 14 February 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Absolute joke of a company

Absolute joke of a company. House was supposed to be sold to us on July 2022, we are still waiting for legal completion. We get 0 communication from anyone within the sales or aftersales team, they are dodging our lawyer and refuse to disclose any information. Countryside seems to be deliberately delaying the process to force us to back out of the sale so they can list it again at a higher price. This has happened to other sales within the project that other people have backed out of. DO NOT BUY WITH THEM.

J_T · 14 February 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Leaking roof causing damp front wall in…

Leaking roof causing damp front wall in new house not fixed. Very poor contact from construction side. Sales and customer services responsive but unable to get action. Pictures on Google Reviews for Rochester Riverside

Gerry · 13 February 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Really disappointed by Countryside…

Really disappointed by Countryside customer service. We bought a brand new Townhouse at the Assembly, Hounslow and we spent over 650k on it in September 2021. Last year we had a leak from the top bathroom so we called customer service as we are supposed to have a 2 year maintenance to fix any issues linked to the new build. So they sent a plumber, he does not find or look for the rootcause, and they just decorate the impacted ceiling. This month same issue but now they do not even want to fix anything, they are just saying that the sealant has cracked due to the new build movement and that we need to do the change!! I can't believe they send a plumber over and not do the change if that was really the rootcause! Very disappointed and will continue escalate further as this is a poor experience

Guillaume · 13 February 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Rubbish company!!

Rubbish company!!! My husband and I received disgusting treatment, to say the least. We experienced a malfunctioning smoke sensor in our home which started blaring very late at night. We weren't at home when we returned (more than midnight) it was already ringing. There was no way to make it stop. No one (fire brigade and emergency numbers) could help us so we had to call a night shift emergency electrician who robbed us of £752 and Countryside wouldn't hear any reason to help us recover our money, not caring if everything was caused by a malfunction of the system (we weren't at home and there was no trace of smoke!!!). They told us it was none of their business and they wouldn't pay us a penny! What disgusting people, careless, and without respect. You deserve failure together with Home Group Company.

Claudia · 13 February 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Countryside Bella Wood site - positive experience

Countryside made my experience very easy. I mean, the team is professional and kind at all times. As a result, everything goes smoothly and gets sorted quickly. I would recommend Countryside - Bella Wood view site to anyone who is looking to purchase a new dream home. Thanks a lot. :-)

Vera · 10 February 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

STOP BUYING COUNTRYSIDE HOUSE

Rubbish company!! If you deserve a better life, don’t buy Countryside house. Our en suite shower door was installed improperly thus makes the shower door cannot be closed completely. I have raised up this problem for over one year and three months! Few months ago, they sent someone to took off the shower door without replacing it. As a family with 5 persons have to share one bathroom, how ridiculous!!I have keep chasing them to follow up, but they just keep ignoring …..

Rachel · 9 February 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Smoke alarm

In late November my and my wife went out for a dinner with friends.We came back a few hours later, around 01 am and we found our smoke alarm somehow triggered.We tried everything to switch it off but nothing worked out as we hoped.As last resort, we called an emergency electrician service in the middle of the night.He came, did something with the smoke alarm we didn't understand clearly and he charged us £754!The smoke alarm went berserk for no reason during our absence from home, there was no smoke, no free fire...nothing!The day after I asked formally for a reimbursement on the ground of the defect in the installation/defective smoke alarm unit installed but the company replied that they could not do anything because the warranty on the flat was expired.True, It was expired...by one week!!!!They also added that, if the official installer would have filed a report where he could state that the alarm was defective, we could have been eligible for reimbursement.I immediately asked Countryside for the installer's phone number and they reluctantly gave it to me after several emails I sent.The installer came to change the alarm and took the old one.A few days later we asked for a report but they denied any responsibility on the ground of expired warranty.After all this very distressing experience I came to a clear conclusion.PLANNED OBSOLESCENCE.Isn't weird that a smoke alarm didn't set off in 2 years and then, suddenly, a few days after the warranty expired it started blaring in the middle of the night with no one at home causing smoke or fire?In his last and closing email, Countryside said textually:- "can be set off by things as dust, small insects that can obstruct the sensor...due to the above we will not be reimbursing money" -I find this outrageous.We did buy this flat because of a number of reasons that led us to believe that this would have been a great place to live but If I only knew how bad, disrespectful and poor their customer service was I would have never bought a single brick from them.

Diego · 30 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

DONT BUY VIA COUNTRYSIDE - SCAMMERS

I bought an apartment vía Countryside. They have dirty selling tactics and are misleading. I was provided a completion date which was delayed over and over though I was only updated with delays after payments were made (reservation fees, solicitors deposits, deposits)A current issue is the incompletion. The property was sold with a green area which was not completed and had no builders working on it for almost 3 months until countryside were advised of this. Now working from home with continuous drilling.Lifts are not fit for purpose. Failure to update purchasers with updated service charge - I can 100% confirm I would not have purchased the apartment if I had been told the service charge would be double the price they provided (almost £3000 for a 1 bedroom?!) They have a referral scheme which they hide. I had friends who also purchased with countryside. I have WRITTEN EVIDENCE that I set up the sale with their sales manager, I set up the viewings and I was even on a group chat. When ever I ask about the referral I am ignored. I have been complaining for months now and they are ignoring me, even the directors of Countryside who are CC’d into the emails are ignoring me. They hid the referral scheme and then tried to say I did not read the terms and conditions of the scheme (though none were ever provided to me as it was hidden for their financial gain off the back of myself) They are now trying to use a poor excuse that the apartment my friends moved into wasn’t part of the scheme. I believe this is a lie and I have requested evidence of the apartments in the scheme at the time and 3 emails later I am still being ignored (including by the directors). They are scammers and money grabbers and not afraid to screw over their own residents for their own financial gain.

Jessica · 30 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Very poor customer service

We have been in our home 5 months. The buying process was a rollercoaster but we got there after several delays and poor communication. On completion day our garden was not finished, although they had rushed us to complete, you’d have thought it would be ready. We waited 9 weeks for the final finish of the garden! Not what we expected. Our initial snag list was 180+ items. Most dealt with fairly swiftly, although some fixes are shoddy and would rather they hadn’t bothered.Our customer care guy came round at the 3/4 month mark to ask us to complete a 4 question questionnaire. He wanted 4 yes’s but got 4 no’s. He promised if we changed to yes he’d have workmen round that day. We naively changed the answers. We did get movement on one of the issues, but several are outstanding. We found out after waiting a few weeks for an update he no longer worked on the site.We’ve since sent several emails to the West Midlands customer care team who haven’t even bothered to acknowledge the emails! There have been way more negatives on this journey of buying our first home than I ever thought possible, and I approached with an open mind to the new build process. Never again, especially not with countryside West Midlands!!!!

Karen · 29 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Siskin Park

A rubbish experience all round with the Siskin park development. It was a disaster from the very start with changes to our house and constant delays. We hoped everything would get better once we were handed the keys but the house we walked into was not the house we were expecting. These houses are not cheap and the finish is shocking. Initially site seemed as if they cared about our snag list but quickly became unreliable and incompetent. Most of the snags that were done by site were completed to a poor standard therefore are still outstanding. We have multiple snags which were started and are still not completed months down the line. The site manager doesn’t seem to care whatsoever since we have moved in. We had told the site manager that we were unhappy and would be giving a ‘no recommend’ on our NHBC survey and the response was a threat that our house would go down in value if we did so. Management have tried to get away with doing botched jobs on some of our snags to save time and money which isn’t acceptable. We have also tried to contact site management with regards to outstanding work being finished and we have been ignored. We have had a good experience with off-site management from Yorkshire help and the rest of our snags are going to be completed by the aftercare team who, so far, seem extremely helpful. But, unfortunately this does not take away from the terrible experience we have had with site management. We’ve got a week left to complete our NHBC survey and at this point we will not be recommending Siskin Park.

EJ · 29 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Horrendous Delays

We have been waiting for over a year for our house to be completed, was meant to be moving Feb 2022 and still not moved in. Nobody seems able to give us ah actual answer as to why. This has impacted hugely on us - particularly financially due mortgage rate changes in October - we nearly lost the house because of it. Although they can't change that, had the house been ready a year ago it wouldn't have been a problem. Terrible service, no compassion. After the length of delays in building I can only hope the house will be perfect.

Clare · 29 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

My parents decided to downsize to a new…

My parents decided to downsize to a new Countryside home, hoping to have less upkeep and a less stressful life. Their move in date was delayed again and again, which wasn’t a good start, but the sales ladies were brilliant and kept them informed throughout. However, when they actually moved in, they found lots of things wrong, which they weren’t expecting. The Head of Customer Care from their East Midlands office spoke to them, chatting about their life, which football team my dad supports etc etc and assured them that their issues would be sorted out. They really trusted him and believed what he said………Yet here we are, months later, still with half of their initial list of issues outstanding and strangely the charming man has not been available to speak to since. Perhaps he would be better suited to a career in football, or maybe as a politician, as he’s done nothing to help my parents or follow up on his promises. We’re appalled.

LRG · 24 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

They have damaged at least seven houses…

They have damaged at least seven houses and because they do not own any of them they are saying they are not responsable If thie company are to do any work near your property BEWARE You will only get a site visit after they have completed the work that is causing the damage. It seems that any damaged is OK as long as its not to there property Hope they do not believe in karma

GILDA · 23 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Worst decision and terrible customer…

Worst decision and terrible customer service.House leaking. Water through my living room. Took 7 weeks to do anything for it to happen 8 days after saying it was fixed. Happened again. Have been ignored, gaslighted by staff, not communicated with and not told about investigations that have occurred (as if it is not the property owner's business). I cry every day because of the terrible customer service and how I am being abandoned by Countryside who have clearly made a huge error as the mistake has occurred in 30 properties on my development. I made a complaint and was fobbed off, told other people are leaks too. Terrible communication. They act like water coming through my living room ceiling isn't a problem.

Al · 20 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

damage to disabled OAP property left…

Damage to disabled OAP propert Left review on here they ask for details told them the problems they did investigate from office no visit to my house even got wrong address of my house. Not going to do anything about my complaint we have photo of chimney before piling started no cracks, mirror bouncing off wall in middle of house.

GILDA · 20 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Virtually Non-existent Customer Services

What a surprise! Following the appearance of my review complaint on this website I emailed as instructed in Countryside’s response to my review.I have received a standard holding email in response stating that Customer Services need more time to investigate and the officer will endeavour to keep me informed. My initial email was sent almost 4 months ago in September 2022!I have just read on the Trustpilot website the numerous similar problems experienced by other buyers of Countryside properties and regret not reading them prior to my purchase.

ELAINE · 19 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

Countryside Partnership Property - A Nightmare - Do not buy

Think seriously before buying a property from Countryside. I definitely regret doing so and wish I had been warned to avoid the company.In August 2022 I purchased a 2 bedroom flat from Countryside and have been experiencing difficulties with the Customer Service Department since completion. The Sales Team were excellent.The 'Snagging List' was lengthy, it seemed that the flat had been 'thrown up. The worse problem encountered was the concrete floor which was not level or flat. There were potholes in it. As a result, my representative was told to vacate the flat and not return for at least 48 hours. Alternative accommodation was not provided. As a gesture of goodwill instead of laying the original Amtico flooring, carpet was laid. I later discovered that replacing with carpet was a cheaper option.There were numerous other faults.I have been emailing Customer Services since October 2022 but without success. I receive the usual standard response stating my issues will be investigated. How long does will it take to resolve?The walls and floors appear to be paper thin. Conversations and footsteps can be heard from the flat above.There have been other faults since providing the initial 'Snagging List'. I, unfortunately, am confident further faults will require to be remedied.Avoid Countryside i wish I had.

ELAINE · 17 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

Trustpilot

Customer service

I been dealing with countryside from the last few weeks I am very pleased with their customer service that they have provided for me, I was accompanied by Bethany at the Featherstone site and she has supported me towards my purchase and she has given me advice and opinions on making the right choice for my home, it's amazing to receive Bethany customer service and I would recommend Countryside to many family and friends. Their homes are unique with outstanding features inside and out 🙂

Markus · 14 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

They have caused damage to my property…

They have caused damage to my property and have said they will monitor it i am disabled O A P and connot afford to pay to have damage repaired already £280 out of pocket

GILDA · 5 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!

If I could give a minus, I would. This company doesn’t even deserve 1 star. DON’T BUY FROM COUNTRYSIDE! Sales experience was pleasant, quick to answer any questions, very knowledgeable - then you sign that dotted line! No contact throughout the whole build process, only generic updates that were sent to all. No one answers the phones, only emails every now and then. Completion was delayed from July to September with no real reason provided. Completion date was stressful, waited until 3.30pm for our keys when the property was legally ours from 12.20pm, but again, they lied and said they didn’t have the completion funds, when really the property hadn’t been professionally cleaned (when they had advised this would be done the day before moving in) The builds are quite literally thrown together, no real craftsmanship or attention have gone into them. Snags a’plenty! Customer service (aftercare) are a complete joke - half of the team have left (not surprised!) We’ve now been left with leaking, unsealed windows which have wind howling through them. Can’t get through to anyone on the phone. Shame on Countryside - awful company who I wouldn’t recommend to anyone. This review is a drop in the ocean compared to how much I could write. COWBOY BUILDERS - AVOID, AVOID, AVOID!!!!

Holly · 3 January 2023 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Razvan · 27 December 2022 · Countryside Homes Home Counties South Paddock Wood