Cluttons estate agents in London and Tower Hamlets

★★★★★ 1/5

Google

Avoid Cluttons Estate Agency, A Nightmare Experience Our experience renting a property through Cluttons was nothing short of appalling. The property, located on Smith Terrace, Chelsea, was advertised as a long-term unfurnished rental. The agent assured us repeatedly that the landlord sought a long-term tenant, which aligned with our requirements. However, this assurance turned out to be a facade. Initial Negotiations and False Promises We requested the removal of all furniture, consistent with the property being rented unfurnished. The agent assured us the landlord was "very flexible" and agreed to these terms. Yet, from the moment we moved in, the landlord exhibited bizarre and unprofessional behavior, refusing to acknowledge us in person and insisting on communication solely through written letters, which we dutifully complied with for six months. Mismanagement and Lack of Support After six months, the landlord engaged Cluttons to manage the property again. During their inspection, we were commended for maintaining the property to a high standard. However, despite multiple follow-ups, we never received confirmation of the landlord's satisfaction. Instead, after just ten months, we were served a Section 21 notice to vacate the property with no explanation. Abrupt Eviction and Lack of Compassion Despite requesting a reasonable extension to find a new property during the challenging summer rental period, Cluttons offered no support. Their indifference compounded the stress of finding a new home. Eventually, we moved out, only to face further issues retrieving our deposit. Deposit Disputes and Silence After moving out, the landlord made an unjustifiable claim, demanding £3,500 for the storage of furniture removed to fulfill the rental agreement. This charge was baseless, as the property was rented as unfurnished, and there was no mention of such fees in the contract. Cluttons remained unresponsive for weeks, only reappearing when we noticed the property was back on the market at a new price. Their excuse? "That’s handle by a different team, not me". Final Thoughts Cluttons demonstrated blatant favoritism toward the landlord, failing to uphold their role as neutral managing agents. If you’re considering renting through Cluttons or looking at properties on Smith Terrace, think twice. Their lack of professionalism, poor communication, and disregard for tenant rights make them an agency to avoid. If the agency describes the landlord as "odd" (their word, not mine), take it as a red flag. It’s a scam in disguise, enabling them to churn through tenants and create new contracts every year. Save yourself the frustration, look elsewhere!

Jim · 8 December 2024 · Cluttons London (73 Sloane Avenue)

★★★★★ 5/5

Google

Great experience selling my flat through Cluttons. For me the agent’s knowledge of the area and its buildings was of huge value throughout the sales process. Thanks especially goes to George for his professionalism and expertise.

N · 3 December 2024 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

George Barker at Cluttons is a pleasure to work with. He is incredibly responsive, professional and excellent at sales progression. I wouldn’t hesitate to recommend him.

Lucy · 26 November 2024 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

It was a pleasure to work with Cluttons, especially George who was very professional, helpful, courteous and sometimes went above and beyond what was asked. He was always available or at the end of a phone to answer any questions or sort out any problems. We would highly recommend Cluttons and especially George.

Terry · 19 November 2024 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

Bek Aripov was fantastically helpful and knowledgeable when it came to the sale of our property. The process was seamless and fast, I believe this was down to Bek. Many thanks and I look forward to working with you again.

Josh · 14 November 2024 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Google

Really enjoyed working with Bek Aripov. At every stage, from viewing to submitting an offer he was very responsive and took every opportunity to make the transaction happen. He was also very persistent with keeping my and sellers legal teams honest to their deadlines, ensuring a swift (to the extent possible) transaction. He was also very easy to communicate with, and was online almost 24/7 ready to respond to any questions. Overall, very grateful to Bek for making the purchase of my first home possible.

Samon · 14 November 2024 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Google

Best experience i’ve had with an estate agent in London. They made the experience very seamless and clear throughout the way. Matt in particular was very kind, he guided me through the entire process and answered all my questions.

Bruna · 14 November 2024 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Google

From first listing online to handing over keys to the new tenant 14 days later, Laura & her team in Wapping did a great job. Good market intelligence, supportive advice & professional photography marketed the property effectively. Calum was especially helpful in managing the viewings efficiently & expedited all the formalities to a swift resolution. Alkis turned the documentation around quickly & the overall team delivered a good tenant in double fast time. Many thanks!

Jim · 11 November 2024 · Cluttons Wapping

★★★★★ 5/5

Google

I just bought and sold through Cluttons Tower Bridge, working with Bryn Jenkins and George Barker. They were exceptional, Bryn kept on top of both transactions and helped to smooth the way. They were both a real pleasure to work with. Very highly recommend. Thank you!

Emma · 8 November 2024 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

Polite, professional efficient service.

T · 2 November 2024 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

Lovely experience with Cluttons. Joe & Tom have been wonderful!

Amélie · 28 October 2024 · Cluttons London (73 Sloane Avenue)

★★★★★ 5/5

Google

We recently rented a flat through Cluttons Chelsea and we highly recommend them. Tom, our agent, was super responsive, he took good care of us (as it was our first renting experience) and made sure everything went smoothly. He was also very knowledgeable of every step of the process, and reacted quickly to every question we had. Overall, a very good experience with Tom and the Team at Cluttons Chelsea!

Luca · 28 October 2024 · Cluttons London (73 Sloane Avenue)

★★★★★ 5/5

Google

Laura and Abby were persistent on the drawn out sale of my flat in Wapping - and were always responsive, proactive, and helpful.

Oliver · 24 October 2024 · Cluttons Wapping

★★★★★ 5/5

Google

We had a great experience with Laura Banks and Abby Perry during our home purchase. They were professional and very responsive.

Kathrin · 24 October 2024 · Cluttons Wapping

★★★★★ 5/5

Google

Harrison has been extremely helpful, nice, and proactive throughout my flat search. London is not an easy place to find somewhere to live and he made it a bliss. Regards.

Mariano · 24 October 2024 · Cluttons Wapping

★★★★★ 5/5

Google

Brooke was a great help throughout a smooth onboarding process - definitely recommend!

Craig · 23 October 2024 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

Very happy to have worked with Bryn Jenkins from Cluttons Tower Bridge on my flat searching. Bryn was very professional, was always in contact and provided excellent support from the start of flat searching to closing the deal. Would recommend!

Bh · 19 October 2024 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

Cluttons have been so helpful and thorough throughout our flat search and moving process which has really put our worries at ease, as well as excellent communication and consideration with our household all working full time. Our estate agent Brooke was especially amazing with us! Highly recommend :)

Alice · 19 October 2024 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

Abby and Laura have been absolutely amazing in completing the sale of our property. They are proactive, great communication and really easy to get on with. Would highly recommend them!

Carolyn · 12 October 2024 · Cluttons Wapping

★★★★★ 1/5

Google

Extremely Poor Service and Unprofessionalism I’ve had an absolutely dreadful experience with Cluttons Estate Agency over the past few years, and I feel compelled to share my story to warn others who might be considering using their services. November 2021: A Month Without Heating In November 2021, I faced a major issue with the heating system in my flat. During one of the coldest months of the year, the heating broke down, and despite reaching out to Cluttons multiple times, they failed to take any action. For an entire month, I was left without heating, and despite my requests, they didn’t even provide temporary heaters. This was a huge health and safety concern, yet Cluttons showed no urgency or responsibility to resolve the situation. Despite my repeated attempts to contact them, including emails and phone calls, I was continuously ignored. The only time I managed to get through was via the emergency service, but even that didn’t lead to any resolution. In the end, it was the landlord, not Cluttons, who stepped in to fix the issue. Their complete disregard for the tenant’s well-being was shocking and unacceptable. July 2024: Incompetence in Handling Tenancy Swap Fast forward to July 2024, when I needed to move out of the flat. I followed the proper procedure and requested a tenancy swap, providing plenty of notice. However, Cluttons took a staggering four weeks just to contact the landlord about my request. This caused unnecessary delays and stress during what was already a stressful moving process. Once I finally found a new tenant to take over, Cluttons failed to follow through with the necessary steps to complete the tenancy transfer. This left both me and my flatmate in a chaotic situation, unsure of what would happen next. To make matters worse, the new tenant I had found was also left in limbo, as they couldn’t get any clear communication from Cluttons either. September 2024: Still Waiting for Deposit and Overpayment Refund The last day of my tenancy was September 1st, and I am writing this review on October 10th already. Now, I am facing yet another issue with Cluttons: the return of my deposit and an overpayment I made. Despite several phone calls, emails, and attempts to get in touch, I have received no clear information or response from them. It’s extremely frustrating to be left waiting for money that I am rightfully owed, and Cluttons’ complete lack of communication or urgency makes the situation even worse. It’s painfully clear that Cluttons is severely lacking in professionalism and basic customer service. Throughout my entire experience, they have failed to demonstrate any competence or willingness to resolve issues. Their reputation speaks for itself, and for good reason. If their team had shown even a fraction of the care and attention a client should expect, none of these problems would have escalated the way they did. I am still waiting for a resolution regarding my deposit and overpayment, and I have little confidence that Cluttons will act swiftly or efficiently. This has been one of the worst experiences I have ever had with an estate agency, and I can’t stress enough how much I regret ever signing a contract with them. If you are considering working with Cluttons, my advice is simple: don’t. Their unprofessionalism, poor communication, and lack of accountability have caused me a great deal of stress and inconvenience over the last few years. I wish I had known this before committing to them. Save yourself the trouble and look elsewhere for a more reliable and professional agency.

Carlos · 12 October 2024 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

Over the past 18 months, I have had the pleasure of working closely with the Tower Bridge office to support the marketing of the local area, particularly showcasing its stunning properties. The team consistently demonstrated professionalism, offering invaluable assistance throughout the process. They not only facilitated smooth operations but also answered all of our queries with clarity and patience. A special mention goes to George and Bryn, whose friendly demeanour and unwavering support have been integral to our success. Their commitment to going above and beyond has not gone unnoticed, and we deeply appreciate their dedication.

Erin · 12 October 2024 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

I had a great experience with George at Cluttons Tower Bridge. He helped me both buy and sell my property in Shad Thames and was a great help throughout. Very good communication, clear and helpful. I would definitely recommend.

George · 12 October 2024 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

We had the best experience with Cluttons! We worked very closely with Brooke to find our perfect flat! She was so helpful, always available when we needed to speak with her and overall just made the process easy for us! Could not recommend enough!

Jessica · 12 October 2024 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

I would like to take the time to leave a review for the outstanding service and professionalism we experienced with Jay Badiani via Cluttons. Jay was there at every stage of our buying process of the house of our dreams. He helped us in all sorts not just sales related issues. For example he gave us advice on how the best way was to break our lease of the house we were renting. He had the best contacts and competitive prices for builders . His communication was excellent and we always felt he gave honest and helpful advice. We would definitely highly recommend Jay and Cluttons .

Daniella · 11 October 2024 · Cluttons London (73 Sloane Avenue)