5/5
GoogleProactive, responsive, polite and very helpful staff in Cluttons Wapping office. Really happy with the service and highly recommend them.
Trusted Agent profile
Cluttons estate agents in London and Tower Hamlets
★★★★★
655 reviews across 4 offices and 3 platforms
Cluttons has four offices, in London (three offices) and Tower Hamlets. Together they have 655 reviews on three platforms, rated 4.6 out of 5 overall.
534
Reviews on Google
All 4 offices
8
Reviews on Facebook
Business-wide
113
Reviews on Trustpilot
Business-wide
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Our offices
Cluttons's four offices, most reviewed first. Each has its own page.
- Cluttons London (36 Horselydown Lane)36 Horselydown Lane, SE1 2LN317 reviews · 206 on Google (4.7)11 in the last 90 days
- Cluttons London (23 Albion Street)23 Albion Street, W2 2AS248 reviews · 134 on Google (4.9)11 in the last 90 days
- Cluttons Wapping3 Wapping High Street, Wapping, London, E1W 1LS, E1W 1LS235 reviews · 120 on Google (4.6)15 in the last 90 days
- Cluttons London (73 Sloane Avenue)73 Sloane Avenue, SW3 3DH184 reviews · 74 on Google (4.7)11 in the last 90 days
Awards
Industry awards
Cluttons is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
Reviews on Google
Showing 525 reviews on Google only. Show every review
Google5/5
GoogleThank you Laura for getting our sale over the line and keeping us informed along the way. We commend you on your negotiating skills in holding things together and steering all parties to a successful conclusion. You are an asset Cluttons need to hold on to.
1/5
GoogleI wish there was a zero star option. 7 weeks after I moved our I still don’t have our rent deposit repaid. Total shambles of an organisation. Stay clear. This is the second time this has happened with the WAPPING location. What a shame.
Agent replied · 22 October 2024
We are disappointed to receive your feedback. We can confirm that Cluttons complied with all legal and regulatory requirements in respect of this tenancy, however should you wish to contact us directly at cs@cluttons.com then we would be delighted to assist you.
5/5
GoogleBig thanks to Hannah and Ben for their support securing my new flat and putting up with lots of questions. Cluttons have been v helpful.
5/5
GoogleThanks to Hannah Wooton for excellent service, timely and helpful communication and support; it is a pleasure to work with Hannah and Cluttons, who provide exemplary and long-standing support.
5/5
GoogleWe had an amazing experience with Laura who helped us throughout the whole purchase process and made sure that everything was done efficiently and in a timely manner. We can’t thank her enough and would definitely recommend her to anyone looking to buy a property.
4/5
GoogleCluttons made selling my property stress free. They were in constant contact and thanks to Laura Banks I knew what was going on all the time. Laura was extremely professional and very helpful . I would highly recommend Cluttons.
5/5
GoogleThankyou to Joe and then to Laura for all their help purchasing our flat. It wasn't an easy ride but this was simply due to the vendor's solicitor. It can't have been easy being stuck in the middle having to deal with such a terrible solicitor but Laura kept her professionalism throughout and helped us to keep our cool in such trying circumstances. Thankyou for your patience Laura, we got there in the end!
5/5
Google10 out of 10 for service from Cluttons! A beautiful portfolio of properties for sale and the service was excellent. Laura Banks dealt with my purchase right through from first viewing to completion and I can’t thank her enough! Laura was incredibly efficient, communicated regularly and kept on top of pushing the whole purchase process along, including dealing with solicitors where appropriate. Thank you Laura. I will be buying through Cluttons again soon!
5/5
GoogleHad a great service using Laura Banks at Cluttons in Wapping. Highly recommend her. She kept the whole sale moving forward at all times especially since the solicitors involved on both sides were totally incompetent. Thanks to Laura and her team at Cluttons.
5/5
GoogleHad a nice experience with Rosy who was very helpful in dealing with repairs and refurbishments. She did a great job. Would recommend!
5/5
GoogleFrom the property viewing to the contract signing, Agent Thomas has always been honest and provided us with a sense of security. We appreciate Joe's company during the sweltering days of measurements without a single complaint. Gemma's friendly handling of complex procedures also put our minds at ease. We are truly grateful to have found properties handled by the fantastic team at Cluttons Chelsea!
5/5
GoogleEasy to work with, Responsive and Friendly. Dealt with Gemma and Michelle.
5/5
GoogleThe contract was signed quickly. Highly recommend Joe, who is friendly and helpful. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleRosy has been very helpful throughout the rental process!
5/5
GoogleTom did a great job helping me find a flat quickly and easily - highly recommend!
5/5
GoogleWe have just completed a rental renewal of our flat in Chelsea , the service we have received from Michelle Hartshorn has been exemplary, she negotiated for us with our tenant to produce a fair uplift and then provided an excellent recommendation for an electrical contractor who has upgraded our flat to the latest regulatory standard , we are extremely pleased and grateful , keith and debbie rutter
5/5
GoogleThe agency helped me every step of the way during the renting process. Thomas, the agent with whom I talked, was very nice. Thank you
5/5
GoogleI had to deal with Cluttons Chelsea recently, and it was a perfect experience: helpful, professional and responsive! Special thanks for Thomas who was my direct contact.
5/5
GoogleWe had an amazing experience with Thomas Galvin from Cluttons to rent our property in Sloane Square :) We highly recommend Thomas for any rental search.
5/5
GoogleGreat experience overall, the agent (Joe) worked to accommodate my schedule, was responsive. The whole process of renting a flat went fast and smooth, no surprises.
5/5
GoogleI recently had an issue within my flat which my property manager (Rosy) went above and beyond to resolve quickly. She was very attentive and efficient, keeping me informed at all times. Very pleased with the service provided by Cluttons.
5/5
GoogleTom and the entire Cluttons Chelsea team went above and beyond during our flat search. Providing clarity through every detail and assisting from the first showing to signing the tenancy agreement! Great group of people who are a pleasure to work with if you are looking for an agent.
5/5
GoogleTom and Rosy have made our move very smooth. They have been very responsive and helpful, making sure we were informed of each step of the process. We’re really pleased with our new rental and fee that Rosy will be a reliable Property Manager should we have any issues!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Cluttons
Which Cluttons office has the most reviews?
London (36 Horselydown Lane) has the most, with 317 reviews rated 4.4 out of 5, followed by London (23 Albion Street) with 248.
Where are the Cluttons offices?
The four Cluttons offices, by town:
- London (23 Albion Street): 23 Albion Street, London, W2 2AS
- London (36 Horselydown Lane): 36 Horselydown Lane, London, SE1 2LN
- London (73 Sloane Avenue): 73 Sloane Avenue, London, SW3 3DH
- Tower Hamlets: 3 Wapping High Street, Wapping, London, E1W 1LS, Tower Hamlets, E1W 1LS
Has Cluttons won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.
