5/5
GoogleRating only, no written review.
Trusted Agent profile
CKB Estate Agents in London
★★★★★
597 reviews across 2 offices and 4 platforms
CKB Estate Agents has two offices, all in London. Together they have 597 reviews on four platforms, rated 4.4 out of 5 overall.
471
Reviews on Google
All 2 offices
12
Reviews on Facebook
All 2 offices
1
Reviews on Yell
All 2 offices
113
Reviews on Trustpilot
Business-wide
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Our offices
CKB Estate Agents's two offices, most reviewed first. Each has its own page.
Latest reviews from every CKB Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAmazing service, professional, friendly, proactive and much loved personal touch.
5/5
GoogleProfessional, polite, prompt and very enthusiastic. I can highly recommend their services.
5/5
GoogleCengiz and his team were professional and helpful throughout the whole process. Made first-time buying very easy :-)
5/5
GoogleI am a first time buyer. Cengiz Kemal / CKB agent was greatly supportive in getting us complete the entire transaction within 8 weeks. CKB team was very approachable and provided best class services.Keep up the great work.
5/5
GoogleCKB Estate Agents were the first rental agents that we actually transacted with ever since we moved to the UK about 5 years ago. I was apprehensive about dealing with estate agents in general, but the staff at CKB have been very courteous and efficient especially that we literally had just 5 days from viewing to moving into the property. They understood our urgency and handled it without complaints. We interacted in person with Josh Harvey, Laura Farmery, Cengiz Kemal (on phone), Kelly Gilmour and Bethan Williams, and have to say they showed concern and performed professionally. Having said all that, they could all use a bit more smiling though. :)
5/5
GoogleBoth Cengiz and Kemal, the proprietors have restored my faith and confidence in estate agents. From the initial phone call to the final stage of renting my properties, they were professional and informative. I was guided throughout the process; any questions or concerns on my part were dealt with quickly. Their expertise and expanse of knowledge contributes to a first class service! I am sure these same attributes apply to their selling skills too! I would totally recommend CKB estate agents; they will always go that extra mile to assist in renting/selling your property quickly and at a very reasonable fee! Thank you CKB!!
4/5
GoogleI called ckb estate agents wanting some advice on what you offer and how it works as this is my first time ever contacting an estate agent. I spoke one of your employees called Laura and was very helpful and gave me a good insight of what your company has to offer! I have had some bad experiences with other estate agents so after speaking to Laura I had more faith in contacting more estate agents! Thank you Laura.
5/5
GoogleWe recently purchased a property through CKB and they were fantastic. Cengiz went above and beyond to make the process as easy as possible and the sale went through within 6 weeks of us first viewing the property. We received brilliant service and hugely appreciated Cengiz’s transparency and honesty throughout the process. We’re so pleased with our new home and would certainly recommend CKB.
2/5
TrustpilotAgency / landlord relationship not made clear
The agent that we worked with up front was great and helpful and for him and those we dealt with up front we would have given 5! Thereafter we encounter a number of challenges.Agent / Landlord arrangements were not detailedMultiple times we were left in a bad place due to this and had almost forgotten until we were reminded in terrible fashion after leaving a rental property. After subsequent emails, it is now clear the Agent was only handling finding tenant/contract, in/out inventory nothing else! - When in the flow of dealing with things with them, when things fell ‘outside’ their scope they never flagged it or corrected. Between not owning issues and not putting customer 1st in this when things were going to the wrong place they should have told us, corrected and CC the correct path!- Own the issue! This does not mean you have done more than contractually obligated to do but and example of what it does mean in if it does not belong in your reply back and say so! Leaving it as is will result in it happening again and again!!! We are now left with both agent and landlord pointing fingers at each other! When trying to relay agent interaction with the Landlord “If you have an issue with them then you should not have used them and take it up with them!” - Requested viewings and with that we were extremely busy and office bound and out 8-7, we gave what evenings and weekend time we could be available to let them in and never heard back. Normally agents that have people that are wanting to view are on your back! Also if times and availability don’t work then tell us! Hell even remind us of relevant contractual terms if needed but do not just leave us waiting!! We ended up keeping our-self free for those time for them and nothing happened! Now after the fact and in discussing our reviews, the agent has clarified they only operate 9/5 weekdays. This reminded us of challenged we had in searching were if you work 9/5 weekdays it makes it that much harder to get to see places and this was an issue we had when searching!We made a couple of pointers to them!-With that grey who owns what and around checking/out times put the tenant on copy or the landlord! It is no good to be left in the dark or after the fact be left in the lurch!-Correct any incorrect communicate topic/channel! -Identify were you can improve and apologize were needed! Do not apologize for the landlord!-Other items need to be made clear upfront: The Admin fee for renewal (all well a year later saying they are on your web site and in our offices (never set foot in the office!), in past rentals with other companies extensions and admin fees were discussed upfront and there were no surprises! Welcome £120 charge, One of the highlights “This is a time-consuming process and therefore a lot of admin work is involved, hence the charges applicable for all renewals.” We did a fine check over the old/new contracts: only dates had been changed. Went looking for them now and looks like web version is still broken or not easy to find.Searched their web and what I found:FeesBy law, letting agents now need to display their fees prominently in each office, on their website, in marketing materials and on their property adverts on portals. Fees should be clearly expressed and agents are not allowed to use unspecified generic terms such as “Agreement Fee” without specifying what is included. Always ask your chosen agent for their fee structure so you don’t get any nasty surprises.FEESLetting Fee InformationThe asking rent does not include letting fees and Tenants are not required to pay lettings fees as of 1st June 2019. Interesting date.. and is the could this be the reason was not found due to no longer allowed? Searched the web about found mention:“• Agents and landlords will not be able to charge for the renewal of a new tenancy. If the tenancy was entered into before 1 June 2019, renewal fees agreed at the time will be payable, but only until 31 May 2020.”Looks like web site needs some updating..
2/5
TrustpilotWe do not recommend
At the start of the tenancy, dealing with ckb was a pleasure. Fatlum was very good with us indeed. As we approached tenancy renewal, we started getting into issues. They came up with a rent increase when all the rental housing market was going down. We refused to pay extra rent.They charged us admin fee for renewing the tenancy contract when it was just a date change. Then we realised communication was not really good between them and the landlord. For instance the landlord told us the agent said we did not allow visitors at the end of our tenancy when we did give them specific hours. The communication was also not good with us. It would have been a good thing to get back to us and say those hours do not work for us and here is why. We thought they were managing the property when in fact they were not. As a result information that should have reached the landlord did not and we did not get an email back to say they were not dealing with it. They can certainly improve their communication and customer service.It may be a good idea for the next tenants to clearly set expectations about who (landlord/agent) to contact for what and who is responsible for what since this was quite confusing for us. We are disappointed and we do not recommend.
5/5
TrustpilotProfessional, quick and personable
I was always very grateful to go through these agents especially Kelly Gimour, who always provided a prompt and helpful response and gave me quick references hereafter upon moving. 5 star service.
5/5
GoogleKemal was extremely professional throughout the process of finding suitable tenants for our property, with good comms and managing both parties' expectations well from what we saw. Thanks!
5/5
TrustpilotA satisfied tenant.
I've been a tenant now for 5 years through CKB and they have been very professional in dealing with matters relating to the property. They are always available via phone and emails to deal with my concerns and they are addressed swiftly as well. Should you find yourself renting through them, you would be in good hands.
5/5
TrustpilotKelly recently helped us out with a…
Kelly recently helped us out with a heating issue- she responded almost instantly and helped us sort it out with in a couple of days, which was fantastic. She also helped us with some other issues fairly fast too. Thank you for your help!
5/5
TrustpilotAneta
I highly recommend the Agency. Kemal and Kelly are very nice people. I was renting a flat from them over 10 years. I was not happy when I had to change the Agency as I moved to a different area. The communication was very good and they were trying to help us when we needed support from them. Very quick with replying emails and with the reaction on problems at home. Very friendly people. Thank you for everything Kemal, Kelly and the whole team. Special thank you for Mustafa and the amazing family. Much appreciated. Aneta
5/5
Trustpilot10/10 would recommend
I have just gone through my first experience of renting a property and I am so glad that I went with CKB. From start to finish everything has happened smoothly without delay. Josh Harvey who was dealing with me directly was brilliant. Always on hand if I had any questions and worked extremely hard to make sure that I had a great experience. Josh was very professional and friendly 10/10, would recommend to everyone.
5/5
FacebookI have just gone through my first experience of renting a property and I am so glad that I went with CKB. From start to finish everything has happened smoothly without delay. Josh Harvey who was dealing with me directly was brilliant. Always on hand if I had any questions and worked extremely hard to make sure that I had a great experience. Josh was very professional and friendly 10/10, would recommend to everyone.
Agent replied · 23 April 2026
THIS COMPANY IS A JOKE. Jack Aspinal lied to us about the gas being at the property. Mail box flap is missing and it was reported before moving in (1.06) until now it has not been fixed nor addressed. I was promised number of times and update - this never happened until I was chasing them. Sink was blocked when my family moved in. Took them 3 weeks to get it sorted. JOKE. DO NOT TURST THEM. THEY BLOCKED COMMENTS SO I DONT COMPLAIN. SAVE YOUR TIME AND ENERGY- DEAL WITH COMPETENT PEOPLE, NOT COWBOYS.
5/5
TrustpilotCKB Estate Agents
Kelly and Kemal have been dealing with the management of my property for almost 2 years now and I couldn’t fault the way in which they work. Highly recommend to any landlord looking for an agent who provides a hands on approach.
5/5
TrustpilotVery helpful
I’ve been looking for a new flat, as my current tenancy is due to end soon. I saw a few properties I was interested in, called up & spoke to a lovely lady called Laura. Laura was very attentive and offered a great customer service. I’ve worked in customer service since leaving school, and I really appreciate when someone goes the extra mile - so I’d like to thank Laura for her time. Unfortunately the properties had already been let out, but I’ll be keeping in touch in case anything suitable comes up soon. Thanks Laura, great service!
5/5
TrustpilotI'm a new young buyer
I'm a new young buyer, looking for a new house to buy or rent. So I called ckb estate agents, I spoke to a lady called Laura from the eltham branch. She was very helpful and informational. She showed me the houses that was perfect for what I was asking for. I will be looking to view very soon. I would recommend talking to Laura if you are a first time buyer
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about CKB Estate Agents
Which CKB Estate Agents office has the most reviews?
London (38 Well Hall Road) has the most, with 386 reviews rated 4.6 out of 5, followed by London (60 Sydenham Road) with 322.
Where are the CKB Estate Agents offices?
The two CKB Estate Agents offices, by town:
- London (38 Well Hall Road): 38 Well Hall Road, London, SE9 6SF
- London (60 Sydenham Road): 60 Sydenham Road, Sydenham, London, SE26 5QE
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