5/5
TrustpilotExcellent customer Service
Hafijar, Aaron and Mollie were very helpful in helping setup at the storage, I highly recommend Cinch self storage.
Trusted Agent profile
Cinch Self Storage estate agents in Brentwood, Newmarket, Letchworth Garden City and 3 more
★★★★★
2,940 reviews across 6 offices and 2 platforms
Cinch Self Storage has six offices, in Brentwood, Newmarket, Letchworth Garden City, London, Watford and Mitcham. Together they have 2,940 reviews on two platforms, rated 4.9 out of 5 overall.
Our offices
Cinch Self Storage's six offices, most reviewed first. Each has its own page.
- Cinch Self Storage BrentwoodUnit C Hubert Road, Hubert Road, CM14 4JE1,893 reviews · 250 on Google (4.9)96 in the last 90 days
- Cinch Self Storage NewmarketJuly Court, CB8 7RL1,856 reviews · 216 on Google (4.9)76 in the last 90 days
- Cinch Self Storage Letchworth Garden CityWorks Road, SG6 1FR1,799 reviews · 236 on Google (4.9)90 in the last 90 days
- Cinch Self Storage London666-678 Garratt Lane, SW17 0NP1,798 reviews · 157 on Google (4.9)89 in the last 90 days
- Cinch Self Storage WatfordFormer Mothercare Unit, Cherry Tree Road, WD24 6SB1,779 reviews · 223 on Google (4.9)108 in the last 90 days
- Cinch Self Storage MitchamMitcham Industrial Estate, Streatham Road, CR4 2AP1,764 reviews · 134 on Google (4.8)71 in the last 90 days
Latest reviews from every Cinch Self Storage office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotI had the pleasure of visiting Cinch…
I had the pleasure of visiting Cinch today and I must say the experience was exceptional from start to finish. I was greeted warmly by highly attentive and professional Fatima
5/5
TrustpilotAmazing service
Amazing service! Mark was brilliant and the whole process was easy. I feel like my belongings are secure, and that's what matters.
5/5
TrustpilotExcellent service from Staff
Excellent service from Staff; Thank you Yousef, Abbas, and,Godwin. Unit very clean and spacious. Very amazing price.Highly recommend.6
5/5
TrustpilotThe staff are really friendly and…
The staff are really friendly and helpful. The storage units are easy to access, great security and nice and clean
5/5
TrustpilotVery happy with the service provided
Very happy with the service provided, very friendly helpful staff thank you to Matthew at the Leighton Buzzard branch for making me feel relaxed about using this service I would recommend this company to all my friends and family again thank you Victoria caslin
5/5
TrustpilotCINCH BRENTWOOD
CINCH BRENTWOOD. 5 star as always Change of management recently and Jake and Dan have done a great job. Everything running smooth as ever. We have an office and a unit and cant grumble. Thanks guys
5/5
TrustpilotAbsolutely amazing service
Absolutely amazing service. Sonny and Scott are wonderful. The facility is spotless. I would highly recommend.
5/5
TrustpilotDylan from the Earlsfield branch was…
Dylan from the Earlsfield branch was great, he helped my mother and I out with finding a unit. We viewed and booked the unit the same day, he was informative and helpful and patient with us despite being close to closing. Definitely recommend!
Agent replied · 10 June 2024
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotMy first time of using a storage unit…
My first time of using a storage unit and Mark and Lisa at the southend branch were extremely helpful with all my queries/questions.They showed me several units as I wasn’t sure of what size I required and it’s easier to visualise when you are actually in that space.Nothing was too much trouble and I highly recommend
5/5
TrustpilotJamee made our stay very comfortable
Jamee made our stay very comfortable, we felt very welcome and she was at hand to our queries and needs. She is very customer focus and hospitable.
5/5
TrustpilotJaymee is always super helpful
Jaymee is always super helpful, friendly and welcoming. Great experience and would highly recommend.
5/5
TrustpilotThis was my first time using a self…
This was my first time using a self storage facility, Jake and his team were amazing. They helped to ensure I chose the correct sized storage unit by showing me around to help visualise. They explained the entire process (I had a lot of questions) and on our removal day were on had in case we had any further questions. Absolutely brilliant experience , nothing is too much trouble xx
5/5
TrustpilotCome and see Yousef
Come and see Yousef, he is brilliant and very professional. He went through our storage options and really looked after us. Very transparent and easy to work with. 5 star service.
5/5
TrustpilotClean and efficient .
Rating only, no written review.
5/5
TrustpilotHighly recommend Cinch Storage!!
The team at Cinch Self Storage team have been extremely helpful and great customer service. The storage space feels very safe and secure. I highly recommend them.
5/5
TrustpilotCannot speak more highly of the service
We live in central Southend, not only is Chinch super handy as close to home, its such a friendly and professional set up. Really really impressed. We took our unit out in March for six months. Every time I pull up I am so glad I chose this one, and not one on the Arterial Road. Really happy with the service. Placed a freezer in there today, and water must have shifted. The manager called to let us know, and was both professional and understanding. Cannot speak highly enough of the service.
Agent replied · 10 June 2024
Hi Kasia,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotFast
Fast, secure and professional good service
5/5
TrustpilotCinch self storage
Jason & Matthew we reabsolutely fantastic helping me choose the right size unit for my belongings when i was moving house, the prices where very affordable.Having my unit alarmed gave me satisfaction that my belongings were kept safe.I Highly recommend cinch storage Leighton buzzard!
5/5
TrustpilotYusuf helped me about the services and…
Yusuf helped me about the services and enquiries I have. It is very kind of him. Nice to rent a storage from this company. No question is lack of answer😊
1/5
TrustpilotRats in the storage unit.
Rats ate and defecated all over our belongings.We paid over £4500 for our items to be stored safely so we had them for our new home. A couple of weeks before our move we went to the storage unit to check over what was there. While going through the boxes we notice a horrible smell, then realized that the granules on top of our boxes were rodent droppings.When we discovered the issue we spent most of our Sunday day moving items to a new unit and going through checking for damage. We did have plans for the rest of the day, but had to cancel them so we could move our belongings. We did ask for a dustpan and brush so we could clear the rodent droppings off the tops of boxes (so we didn't have to touch it) but this never materialised. There was no assistance offered at this stage from Cinch besides the new, smaller, unit. We lost our fridge, our sofa, our armchair and a mattress. There were knaw marks on a 1940s dressing table my mother gave me. The rats had climbed inside our boxes and nested in my tea cups. We were then told to file a claim with insurance and it seems Cinch at that point considered the matter closed. When we requested assistance in chasing the insurance company, this wasn't given. They eventually got back to us due to my follow up with them. Something that took up a large amount of my time, while trying to organise our move and work full time. Frankly, it used time I did not have. We eventually received funds from the insurance company over six weeks after we originally noticed the damage. We have been without a fridge or sofa in our new home for approaching 3 weeks. Due to Cinch's negligence, we had nowhere cool to store our food when the temperature has been approaching 30°C. Cinch's response to this has been appalling. We weren't offered help going through or sorting out belongings. We weren't given any help in chasing the insurance company. The only thing Cinch has done is cover the delivery costs for the new items, but I had to call 4 times and email multiple times to get this response. I understand things happen, storing items in storage units will never be without risk. But Cinch's handling of this situation has been terrible, that is the reason for the single star. If Cinch had been proactive in helping us, chasing the insurance company, covering delivery, and showing they wanted to make right this situation, it would have been far less stressful and upsetting.
Agent replied · 23 August 2024
Thank you for providing your feedback. We apologise again for the experience you had. As we discussed over the phone, we regret that we failed to meet the standards you rightfully expected.This incident arose from a unique set of circumstances and we have tried to make it right.We are committed to learning from this experience and improving how such issues are handled in the future.Once again, we apologise for the inconvenience and frustration this has caused you. Following on from our call I believe that this incident has now been resolved, however if there is anything more we can do to assist you, please do not hesitate to reach out.Sincerely,- The Cinch Self Storage Team
4/5
TrustpilotThe Newmarket site is really good-…
The Newmarket site is really good- accessible and in good condition. Everything works and the team are always helpful with any queries or requests. Definitely recommend.
5/5
TrustpilotCinch Leighton Buzzard
Jason and the team at Cinch Leighton Buzzard are fantastic. They always go above and beyond to make sure the customer is happy and the units are absolutely spotless. I’ve been a customer for years and would highly recommend!
Agent replied · 10 June 2024
Hi Tom, Thanks for your 5* review.We are glad the out of hours access was helpful to you.Best wishes,
5/5
TrustpilotSo helpful!
I have just taken a small serviced office space at Newmarket. Frazer has been a star in all ways. I asked for some small maintenance to be done before I moved in and I arrived this morning to a beautiful office. He has been so helpful with all the moving in items. Can’t fault. Definitely recommend!!
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Questions about Cinch Self Storage
Which Cinch Self Storage office has the most reviews?
Brentwood has the most, with 1,893 reviews rated 4.9 out of 5, followed by Newmarket with 1,856.
Where are the Cinch Self Storage offices?
The six Cinch Self Storage offices, by town:
- Brentwood: Unit C Hubert Road, Hubert Road, Brentwood, CM14 4JE
- Letchworth Garden City: Works Road, Letchworth Garden City, SG6 1FR
- London: 666-678 Garratt Lane, London, SW17 0NP
- Mitcham: Mitcham Industrial Estate, Streatham Road, CR4 2AP
- Newmarket: July Court, Newmarket, CB8 7RL
- Watford: Former Mothercare Unit, Cherry Tree Road, Watford, WD24 6SB
