Trusted Agent profile
★★★★★
451 reviews across 2 offices and 2 platforms
CHK Mountford Lettings has two offices, in Esher and Kingston upon Thames. Together they have 451 reviews on two platforms, rated 4.2 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
CHK Mountford Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CHK Mountford Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe’ve had a great experience working with the CHK Surbiton Lettings team. Would highly recommend to anyone looking to rent out their property :)
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust wanted to say 'BIG THANKS' to CHK Mountford, Esher, and in particular to Catherine, Claire and Harry for their help, support and professionalism throughout my recent tenancy. …
Many thanks for the fantastic recommendation and 5* review Eugene. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had the pleasure of dealing with Gavin and Catherine from CHK in renting an apartment from them. They are helpful and professional at all times. Also their prompt communication is so reassuring and nothing is too much trouble. Gavin …
Thank you for your 5* review and recommendation Sue. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo NOT rent with John D Woods in London…
Do NOT rent with John D Woods in London (specifically Notting Hill). For most of my tenancy I was left without an oven and a bathroom door. They have been extremely rude and aggressive on the phone & I never received any compensation or empathy for not having an oven to cook. Or a bathroom door in a studio flat... But most importantly - I left the property a year ago and STILL have not received my deposit back. They do not reply to email or provide answers on the phone - always saying they will investigate. Please please can someone get in touch to send me the deposit, I have nearly £2,000 stuck with John D Woods.
1/5
TrustpilotNo no-obligation market appraisal
Lisa Knight, Head of Sales in the Beckenham branch posted a letter to me dated the 17th February. It said, “If you would like to arrange a no-obligation market appraisal, please do not hesitate to get in touch..” I rang the office and made an appointment for the 7th of March. I was clear that I was not putting the house on the market right now. Fifteen minutes before the appointment on the 7th March Lisa rang and asked if I still wanted a market appraisal and I said, “Yes, please.” I am in my 70s and had spent days tidying and rearranging furniture! Lisa arrived at the door and I took her around the house but she didn’t measure the rooms, which surprised me. She said it was a unique house and she couldn’t give me an off the cuff appraisal so would Monday do. I don’t have an English accent but I have lived in the UK since Harold Macmillan was Prime Minister so I am aware when someone is taking the micky but let it pass. In the past estate agents have valued this house without the passive aggressive tones I’m now feeling. I said that would be fine. I am not thinking of selling this house right now but at my age who knows what the future will bring? My family were interested in knowing and they will likely be dealing with selling it. Lisa did not send me an appraisal or reply to the short email I sent her at Monday close of business. She didn’t note anything during the entire visit but I am a trusting soul and thought it would be general. I get letters all the time from estate agents, including today, as the road is convenient. Countrywide Estate Agents must be very aggressive with their employees if Lisa found my request so insulting.
5/5
GoogleLuke & Theo were a huge help from start to finish in our house sale. Their advice, local knowledge and calm approach helped us navigate some difficult situations and get us the move we wanted. They are lovely guys to deal with and quick to respond to any questions which is vital during a moving process - highly recommend.
Thank you Tom for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleA very positive experience buying with the Esher branch! Alex was brilliant the whole way. I know it’s an agents job to sell a house, but it’s their choice to be friendly, and easy to work with, and Alex certainly was! Made what is a stressful process so much easier. Thank you ☺️
5/5
TrustpilotTom has been an absolute pleasure to…
Tom has been an absolute pleasure to work with. His communication was clear, transparent, and efficient throughout the entire process. He kept me well-informed at every stage and was always quick to respond to any questions. His professionalism and dedication made the experience smooth and stress-free. Highly recommend!
5/5
TrustpilotJDW Earl’s Court (Fee Henderson)
I recently purchased a property marketed by JDW Earl’s Court and managed by Fee Henderson. Fee was v professional, knowledgeable, and incredibly responsive. She made the entire process smooth and stress-free (as much as it could be), providing clear communication at every step. Would recommend!
1/5
TrustpilotJ D Wood lettings corrupt liars
Just to update my last comment - as a landlord I'm now told by J D Wood that I am tied into them and therefore paying them until my tenant leaves, whenever that is. My excellent tenant will have to leave in July and start again to get away from this un professional company. Unfair on him and his family as I'm a good landlord trapped by an appalling, greedy bunch. Landlords beware - even if J D Wood don't pay you in timely fashion you are tied to them, so they claim. I'm taking this to Radio 4 You and Yours because I just want nothing more to do with them. Being a trusting person I tried to negotiate an amicable agreement but the greedies kept lying to me! Turns out when I checked T and C’s that they have actually being lying to me and I can release myself from the contract by giving 3 months notice. I have a recording of Bea Piazza telling me I’m tied in until my tenant leaves even after this was pointed out to her. She is a very greedy liar, lied constantly to me about the contract T’s and C’s and also about my client. This has caused an immense amount of stress and wasted a huge amount of time. This is obviously company policy - you have been warned…
5/5
GoogleVery professional estate agent and real pleasure to deal with. Highly recommend.
Thank you for your glowing 5* review and recommendation Ben. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotParis is a very good agent
Paris was able to help me find the ideal flat in record time. He was very responsive and provided personalized service.
3/5
TrustpilotIndividual excellence let down by lazy communication and poor tenant management
While there are pockets of excellent service and friendly staff at JDW, overall our tenancy management experience was “hands off” at best and irresponsibly poor at worst. We had multiple managing agents throughout our three year tenancy, but nobody bothered to inform us when our point of contact would change, I only found out when emails would bounce. The landlord even switched away from agent management and nobody bothered to tell me that either. When I’d call for tenancy queries our initial managing agents were helpful, but others almost made me feel as if I was inconveniencing them. This isn’t to take away from great letting agents and certain great staff, but overall experience and keeping tenants informed leaves a lot to be desired.
5/5
GoogleA massive shout-out to Andrew Simpson in the Esher office for being a great champion in enabling our move. No query was too small, no challenge insurmountable. Thanks again for a great experience during a highly stressful time for us.
Thank you for taking the time to leave us this great 5* review Amit. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDO NOT USE
AGREE completely and would never, ever use again, I only wish I had read reviews before using. Customer Service is non existent and one star is still too many.
5/5
GoogleA thousand thanks to the CHK Mountford team, especially to Harry. I want to thank the entire team for making what was difficult for us very easy. They answered all our questions about the house quickly even after we moved in. Sarah, Sian, Maria, Jessica many thanks you all. CHK Mountford has a very professional team.
Thank you for your thoughtful 5* review Atilla! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleJD Wood Esher sold my house in three days and were professional and helpful throughout. Also buying through JDW (Lymington), making my sale/purchase as smooth as possible as they liaised direct. Happy to recommend.
Thank you Katie for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleDo not waste your time with this agent. I Lost two sales, wasted several months through just poor management. Do not Sell through these agents. I had to chase solicitors on both occasions and work out what the problem was after weeks of being messed about with no answers . Bad communication, poor sales progression management . So stressful and lost money. They do not do due diligence nor have a clue how to manage progression. Very poor.
1/5
TrustpilotDo not use- worst experience ever
Do not use- worst experience ever. None of them know what they are doing or how to communicate with each other or me as the customer. Dreadful dreadful service , no service.
5/5
GoogleJD Wood Esher sold my house in three days and were professional and helpful throughout. Also buying through JDW (Lymington), making my sale/purchase as smooth as possible as they liaised direct. Happy to recommend.
Thank you Katie for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotToby Nalder at the Earl’s Court office…
Toby Nalder at the Earl’s Court office was extremely helpful and professional, making sure I always was informed of any new property and handling any request swiftly.
5/5
GoogleRating only, no written review.
Kyle Ho Yin Ma (Kyle) thank you for taking the time to leave us a 5* review.
5/5
GoogleAbsolutely recommend these guys, the staff are amazing, thanks guys
Thank you for your glowing recommendation and 5* review Nima Darya. Kind regards, Lucy, Customer Relations.
5/5
GoogleCHK can support to my family and me during difficult time. I am really appreciate at CHK. Thank you so much!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Esher has the most, with 299 reviews rated 4.0 out of 5, followed by Kingston upon Thames with 152.
The two CHK Mountford Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards: CHK Mountford Lettings, Esher won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
