5/5
TrustpilotDynamic
Dynamic, friendly & forward thinking agent - pleasure to work with
Trusted Agent profile
CHK Mountford Lettings in Esher and Kingston upon Thames
★★★★★
451 reviews across 2 offices and 2 platforms
CHK Mountford Lettings has two offices, in Esher and Kingston upon Thames. Together they have 451 reviews on two platforms, rated 4.2 out of 5 overall.
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Our offices
CHK Mountford Lettings's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for CHK Mountford Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every CHK Mountford Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotDisappointed with the customer service…
Disappointed with the customer service from J.D.Wood when things don't go well they won't help. Also their renewals dept is not good and their accounts dept is not well organised at present.Could do a lot better.
5/5
GoogleRating only, no written review.
1/5
GoogleIf I was you I would stick with a more professional High Street chain.
Agent replied · 22 October 2024
Thank you for taking the time to leave us your feedback. I am very sorry if you felt you had not received a professional service. I would like to invite you to leave us further feedback at review@countrywide.co.uk, if you wish. Kind regards, Emma.
5/5
GoogleCHK Mountford were very professional helpful and precise with excellent customer service. Star quality, highly recommended
5/5
GoogleHaving dealt with CHK for thirty years speaks for its self. Due to the professionalism, dedication, continuity & friendliest of staff is what makes this a successful office. CHK have always found me the best of tenants.
Agent replied · 22 October 2024
Thank you Gerry for your wonderful 5* review of our dedicated team. Best wishes, Emma.
5/5
GoogleCHK is managing the flat we stay in Surbiton and they have been more than willing to help us with any issues that have arisen. They have a quick response time and their working attitude is to a professional level. So far we are highly satisfied with the services provided by them.
5/5
GoogleBeen a tenant with CHK Mountford since 2011. The office is really welcoming to drop into when it's needed, and I have received helpful, professional - and personal - service. I've been happy with the service from both the lettings team and their contractors.
1/5
Trustpilotabsolutely awful real estate agents
absolutely awful real estate agents. had a painful tenancy term. not returning my deposit. terrible people to deal with
5/5
GoogleThe team in Esher are great and very responsive. I would recommend their services.
Agent replied · 16 June 2024
Thank you Sophie for taking the time to leave us this 5 star review and your wonderful recomendation! Kind regards, Scott
5/5
GoogleI have been with CHK for a number of years. Lovely people, always cheerful and helpful. They have been efficient in finding great tenants and always handled change overs efficiently. Great team.
Agent replied · 16 June 2024
Thank you Angus for taking the time to leave us this 5 star review, it is always great to see that the team were to provide such fantastic service year after year. Kind Regards. Scott
5/5
GoogleOn behalf of my brother in law, Steven Coates, (an overseas landlord), I would particularly like to mention Catherine Harris and Gavin Fleming - their service all the way through the letting process was exceptional and nothing was too much trouble. They were helpful, efficient and friendly at all times. I have no hesitation whatsoever, in recommending them.
Agent replied · 16 June 2024
Thank you Jane for taking the time to leave us this 5 star review on behalf of your brother. It is always great to see that the team were once again able to provide such fantastic service. Kind Regards, Scott.
5/5
GoogleWe have only just moved into our lovely new flat and CHK Mountford have been so helpful throughout the process. They are really professional and personable - the whole team have been great. We had a number of issues with the flat when we were moving in which is expected with rental properties. Catherine and the team addressed all the issues so quickly and everything was sorted within the week. We have been really impressed with them so far. Thank you to everyone in the team that have made moving flat so much smoother!
Agent replied · 16 June 2024
Thank you Jessica for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards, Scott
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleFast and reliable service from friendly staff
Agent replied · 22 October 2024
Dear David, thank you for taking the time to leave this excellent review, it is great to see that the CHK Mountford Lettings team in Surbiton were once again able to provide their proven 5 star service. Kind Regards.
5/5
GoogleGreat service from CHK Mountford, really supportive and efficient.
Agent replied · 22 October 2024
Thank you for letting us know about your great experience!
1/5
GoogleMade ridiculous deductions after I left the property I was renting and charged me for a second professional clean even though this had already been done! Assuming this is where they make their commission!
Agent replied · 22 October 2024
Dear Mr Phillips, I am sorry to hear you were not happy with the deductions proposed at the end of your tenancy. Unfortunately the deductions were proposed based on the findings of the inventory clerk at the check-out. Yourself and your flatmate were both present and have signed to confirm that you acknowledged there were areas which had been missed by the cleaners instructed by yourselves which we then had to have corrected, along with areas of high dilapidation to walls in the flat which had been newly decorated just before your tenancy started a year ago. If you felt the charges proposed were unreasonable you would have been entitled to take the matter to the arbitration service of the Tenancy Deposit Scheme but you accepted the charges and requested the deposit to be released so we are disappointed that these concerns have been highlighted now as opposed to at the time.
5/5
GoogleI just moved in to my flat and I'm very impressed with the great service I've got from CHKMOUNTFORD Surbiton! I strongly recommend this agency if you're looking to rent or buy in this area!
5/5
GoogleHad plenty of issues that cropped up whilst renting, as you do, which were all rapidly handled by the agency. Fast and effective, would highly recommend!
Agent replied · 22 October 2024
Thank you for the great review and recommendation Vundan. At CHK Mountford Lettings we are always glad to hear the excellent feedback about the service we provide to our customers. Many Thanks.
5/5
GoogleAbsolutely would recommend CHK Mountford. Great service, always happy and quick to help. Lovely staff and extremely grateful for all their help in finding my perfect flat!
Agent replied · 22 October 2024
Thank you for the amazing review Sarah. I will ensure the team are given the great feedback. We hope you are enjoying your new flat. Many Thanks.
1/5
GoogleAll the positive reviews are fake or from people who are well in with them. They charge double on the inventory, and use a very questionable company who try to find issues that don't exist in order to take from the deposit. I've rented with many agents in London, all of them are despicable, but these guys take it to a new level. Ignore my honest words at your peril.
Agent replied · 22 October 2024
Thank you for your recent review. We are sorry to hear that you are not happy with the service provided by CHK Mountford and I would be more than happy to look into your specific account and discuss the charges you refer too which you were not happy with. CHK Mountford are a long standing, highly regarded letting specialist agency in Surbiton and pride ourselves on the high level of service we offer to both clients and tenants alike. We are governed by leading industry bodies including ARLA and pride ourselves on the transparency of our fees and services so any complaint in this regard is something we take very seriously and I would like to take this opportunity to look into the matter. In order for me to look into the above I would be grateful if you could provide me with the details of the property you rent with us and the dates you rented with us between. I can personally be reached on 0208 390 7745 or at holly.gray@chkmountford.co.uk - I look forward to hearing from you in due course.
5/5
GoogleSimply the best agent I have ever dealt with. Lovely, friendly and professional. I can't recommend them highly enough! They are my first and only thought for anything agent related and they should be yours too! Thank you CHKMountford!
5/5
GoogleFirst contacted CHK Mountford on Thursday, viewing organised for Saturday, papers signed on Wednesday and I will be moving into my new place on Saturday. Everything was smooth, efficient and professional. Thank you CHK Mountford!
Agent replied · 22 October 2024
Dear Damir, thank you for taking the time to leave us this excellent review, it is great to see that the CHK Mountford Lettings team in Surbiton were once again able to provide their proven 5 star service. Many Thanks.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about CHK Mountford Lettings
Which CHK Mountford Lettings office has the most reviews?
Esher has the most, with 299 reviews rated 4.0 out of 5, followed by Kingston upon Thames with 152.
Where are the CHK Mountford Lettings offices?
The two CHK Mountford Lettings offices, by town:
- Esher: 53 High Street, Esher, KT10 9QS
- Kingston upon Thames: Bank Buildings, 164 Ewell Road, Surbiton, KT6 6HG, Kingston upon Thames, KT6 6HG
Has CHK Mountford Lettings won any awards?
Yes. In The Trusted Agent 2026 awards: CHK Mountford Lettings, Esher won Trusted Agent.
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