Trusted Agent profile · Middlesex
★★★★★
1,831 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,831 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThanks so much to George who was a great help to me in finding a great flat in Richmond. I'd recommend George and CB to any one looking to rent.
Hi Stephen, thank you for leaving a great review and sharing your experience with George. We appreciate the support and wish you all the best.
5/5
TrustpilotVery friendly and happy to help anytime
I would like to take this opportunity to thank Claudia DeAbreu so much for all her help and support during my search for a property to rent in Twickenham area.I know this time of year could be very challenging as well as tricky....Search has been quiet stressful trying to find the right property that you wanted to call home after a long day at work.And Claudia has helped a lot on making sure that I was kept alert and up to date with all the coming property for me to view and choose from.Thanks ever so much Claudia and much appreciated.Keep up the great work. Well done
Hi Majdi, thank you for taking the time to write a great review and sharing your experience with Claudia. We are so glad Claudia kept you up to date. We appreciate the support and wish you all the best.
5/5
TrustpilotVery Efficient!
Justin was a pleasure to work with! Upon contacting Chase Buchanan, after a previous horror show with another estate agent, Justin took the time to understand our concerns and acted upon them swiftly. Upon his communication with myself and our new tenants, I found Justin and Dawn to be very courteous and also efficient. Both of them went the extra mile and I would not hesistate to work with them again!
Hi Jay, thank you for taking the time to leave some great feedback. We are so glad the team were courteous and efficient. We appreciate the support and wish you all the best.
5/5
GoogleFantastic support from Ayesha in the Teddington office. Fast, communicative and fair. A pleasure to deal with.
Hi Kristien, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
1/5
TrustpilotWe had a really bad experience renting…
We had a really bad experience renting in Trowbridge with Chase Buchanan. When we first moved in the carpets were in an absolutely awful state, we had to replace them and never got the money back. We never got an inventory, there was awful damp and mould issues which they blamed on us and never fixed or even attempted to help with. Then, the landlord tried to withhold our deposit at the end!
Hi Sophie, we are sorry you have had to leave this review. We are looking into this and will come back to you as soon as we have more information from the branch.
5/5
GoogleGeorge is a highly motivated agent perfect for any landlord in need of assistance with finding tenants, thank you again for all your help’
Hi Stuart, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotA brilliant result!
The team at Chase Buchanan have been superb, particularly Anna and Adele. Within 1 week of being on the market they secured 7 offers between £25,000 under asking price and £15,000 over. I’ve just exchanged at £15k over asking price. It was a complicated sale due to a private road, a restriction on the property deeds and some very specific mortgage conditions but the team at Chase Buchanan pulled out all the stops and got the sale over the line. I’m very happy and would definitely use Chase Buchanan again!
Hi Natasha, thank you for taking the time to leave such positive feedback. We are thrilled you exchanged £15k over asking price. We appreciate the support and are always here to help, should you need it.
5/5
TrustpilotVery good communication and good…
Very good communication and good support any time when I needed..Thank you
Hi Silviu, thank you for the great feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotGreat experience!
We had a great experience buying our first home through Chase Buchanan from first viewing to completion. Adèle and the team were incredibly communicative and helpful throughout the process and resolved any questions promptly. Would highly recommend!
Hi Roisin, thank you for the great feedback. We hope yo love your new home and are alwasy here to help if you need us.
5/5
TrustpilotSuperb service
Superb service. Very friendly and efficient staff, particularly Justin Carter who is the Lettings Manager. Most importantly they deliver on finding good tenants very quickly.
Good afternoon, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotI cannot thank Stephen enough!
I cannot thank Stephen enough. He has been fantastic through a tricky sale and went above and beyond - super communication, understanding and knowledge of the sale throughout!
Hi Gemma, thank you for the great review. Stephen will be thrilled by the kind words. Wishing you all the best.
5/5
TrustpilotNew fencing at last! Thanks Bijou!
I am renting and have been watching our fencing gradually delapidate front and rear of the house. Bijou patiently pursued the repair (full replacement) with the landlord overseas and we finally got fencing front and rear gardens fully replaced in a day and a half..great job. Thanks for your help Bijou!
Hi Colin, thank you for the positive feedback. We are so glad you was able to get your fencing repaired. We are always here to help should you need anything else.
5/5
TrustpilotRenewing lease
I recently worked with Chase Buchanan on my flat’s lease renewal, and it couldn’t have gone smoother. Ellie, their renewals negotiator was prompt, professional, and handled everything seamlessly, making the process easy for both me and the tenants. Highly recommend!
Hi Luxe Limited, thank you for taking the time to leave a great review. We are so glad Ellie was prompt and professional. We appreciate the support and wish you all the best.
5/5
GoogleThank you Louis for all the help!
Thank you for the great feedback.
5/5
GoogleWe had an outstanding experience with the team! They were incredibly organised, friendly, and supportive throughout the entire process. Pippa and Sarah went above and beyond to help us secure a beautiful rental in St Margaret's, making the whole journey smooth and stress free.
5/5
GoogleGot my flat in Teddington very quickly, Ayesha was a great person to work with and would highly recommend
Hi Andrew, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleCannot recommend George Burman-James at Chase Buchanan Richmond highly enough. Not only has he understood my property requirements and found the perfect new home for me, he has gone very far out of his way all through the process to ensure that all will go through as we wish so I can move as quickly as I'd like. If I could give more than five stars, I would!
Good afternoon, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleI have recently been dealing with Ayesha in Teddington, she has been great, from showing me the property in the first place to keeping me up to speed with the reference process - highly recommended!
Hi Stuart, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
GoogleI had a fantastic experience working with Joel. He made the process smooth and stress-free, handling everything efficiently and with great professionalism. Highly recommend!
Hi Abbas, thank you for taking the time to leave a great review. We are so glad Joel made the process stress-free. Thank you for the support, wishing you all the best.
5/5
GoogleA big thank you to Leanne for her patience, professionalism and good humour, and to Joel too, for his friendly, positive and professional approach in securing tenants. The whole experience thus far, has been a pleasure.
Hi Cheerise, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleFantastic service, couldn’t recommend high enough. Thank you for your help Louis!
Hi Elias, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleRating only, no written review.
Thank you for the 5 stars.
5/5
TrustpilotKnowledgeable and Supportive Agent
I recently rented my first home through Chase Buchanan, and the experience was fantastic. My agent, Tom, was knowledgeable, supportive, and made the entire process smooth and stress-free. I highly recommend Chase Buchanan for their professionalism and commitment to clients.
Hi Wary, thank you for sharing your experience and congratulations on your first rental with us. Should you have any other queries, please do get in touch.
5/5
TrustpilotAmazing!
Purchased a flat through this estate agent, mainly dealing with Kris and Adele from Hampton branch. They were super helpful throughout the difficult process. They chased up my solicitors many times on my behalf. They were patient and very quick to reply. Kris answered several questions I had even if they dont come under his remit.
Hi TT, thank you for sharing your experience with Kris, Adele and the Hampton team. It was a pleasure to have assisted you throughout the process of purchasing your property. Should you need any help in the future, please do let us know.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Richmond has the most, with 855 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 854.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
