Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotMoved In A Year Ago
We bought our 4-bedroom detached house at Parklands Grove, Glan Llyn in Newport, Wales a year ago.It’s a lovely house in a great location, so why only a two-star review!Firstly, verbal promises that were made by the Sales Executives were not honoured, so make sure you get everything in writing.Secondly, our snagging list was reported at the one week and one month stage, and a year on it is nowhere near being completed. Issues that were raised at the Home Demonstration back in July 2023 still haven’t been done. The Site Team ‘vanished’ after a few weeks without even telling us. The reason being that this development had finished, although there was another development nearby.The problems we’ve had with contractors are too numerous to mention here. Some of the work done by them has been of such poor quality that it needs to be done again.There were carpentry and painting issues throughout the house, but apart from that, the house was well built. Had the snagging list been done in about 2-3 months, as you’d expect, then this could easily have been a 4- or 5-star review. But because of our experiences and the disruption we’ve had over the last year, plus the disruption that is still to come to complete the snagging list, we would NEVER buy a Charles Church / Persimmon house again and would certainly NOT recommend anyone buying one.
Paul · 23 September 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Hi Paul, We take all feedback seriously and are sorry to hear that you have been disappointed with your experience so far. We shall share your review with the relevant team and ask them to make contact with you directly.Best wishes,Kat
★★★★★ 5/5
TrustpilotGreat home repairs completed
Gary and Ryan completed some settlement crack repairs for us. They were very polite and friendly, and we couldn’t be happier with their work. They were very thorough.
James · 23 September 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Hi James, Thank you so much for taking the time to leave this fabulous review for Gary & Ryan. We would like to share your feedback with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Kat
★★★★★ 5/5
TrustpilotOur experience with Charles Church...
Our experience with Charles Church has so far been outstanding.. From our 1st visit to the sales office/show home to our current (small) snagging list resolutions. Everyone at CC has been excellent to deal with and so ask is too small or too large. We part-exchanged with CC and again that was a smooth and simple process. We were even granted a 7 day permit to remain in our previous property to allow time for carpets/flooring etc to be done before we actually moved. This revealed alot of stress and pressure on our actual moving day and meant we could move at our own pace rather than that of our incoming buyer for example. We would 100% recommend CC especially the team (pre and post sale) at Woodhorn Grange.Keep up the great work :)
Ricky · 23 September 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Hi Ricky, Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with our team at Woodhorn Grange. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotMy honest Charles church review - We had previously been new build…
We had previously been new build customers of 7 years so when we decided to buy a bigger house we wanted another new build. We found Charles church. The house ticked all our boxes and we fell in love with the house and the area. We first visited the sales office in feb 2023 and was dealt with by Judith. The service we received was excellent always there to answer questions and always there to keep the sale moving and pushing solicitors as when required. Every new house has its teething problems and everything has been dealt with in a timely manner and to our satisfaction. The only downside to our new house I feel needs mentioning is our plot and many like us have an attached garage to our neighbours garage and only one have been given electric to it. It’s causing many issues amongst residents as we can’t buy an electric car if we want one. The work it would entail to now have electric put in is not worth the headache this may require a future move which we thought our new home would be our forever home. Overall we love our new home,lovely quiet development and our children are very happy. Charles church have been excellent and would highly recommend.
Rachel · 21 September 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hi Rachel, Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Steve and the team. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 4/5
TrustpilotLocation
School is little bit far away but they give us great deals
Robiul · 21 September 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Hello Robiul,Thank you so much for your review, we have taken your comments on board and will pass them on to the relevant team for their awareness.Best wishes,Emmy
★★★★★ 5/5
TrustpilotDanny did an excellent work forus
Danny did an excellent work for us, work done to a very high standard.
Modupe · 20 September 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hi Modupe,Thank you for leaving your honest review, we really appreciate it. We are pleased that that you were supported by the team and we shall pass on your comments. We wish you many happy years in your new home.Lucy
★★★★★ 5/5
TrustpilotVisited by Garry today to assist us…
Visited by Garry today to assist us with some work on the house. He has come before, and both times we’ve been both really impressed by his work. He’s also a very friendly guy, who is happy to help.Thanks Garry!
Will · 20 September 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Dear Will, Thank you for taking time to leave us a review, we know that your time is precious. Sharon Louise, Darren and the team at Mascalls Grange pride themselves on the excellent service that they provide and will be delighted to receive your review when we share this with them.Best wishes, Ada
★★★★★ 5/5
TrustpilotConscientious Employee
Mick attended to undertake maintenance and repair activities at my home. He was very professional, thorough, proficient and hard working. Very happy with his service.
Sherin · 18 September 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Hello Sherin,Thank you so much for your comments. Mick takes great pride in delivering exceptional service to ensure our customers are happy with the results, your feedback is testament to this. We shall pass on your comments. Best wishes,Emmy
★★★★★ 5/5
TrustpilotExcellent Service!Garry came and did some decorating work…
Garry came and did some decorating work as we had had a leak, which had been fixed. He did an excellent job and is a very professional and tidy worker. He is very polite and always punctual.
Mr · 18 September 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hello,We always hope to receive this kind of feedback, thank you for sharing your experience with us. I will gladly pass your feedback on to the team as they'll be delighted. We hope you have many happy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotGreat support throughout and a…
Great support throughout and a wonderful superbly finished home.
Stuart · 17 September 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Your review serves as a great motivation for us to continue delivering outstanding service to all our customers. Best wishes, Zoe
★★★★★ 4/5
TrustpilotSales team
Sales team, very supportive every step of the way.
Abbey · 15 September 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Hi Abbey,Thank you taking the time to write your review, it's always lovely to hear from happy customers.Best wishes,Kat
★★★★★ 5/5
TrustpilotThe company with the love of the masses.
The company have good and quality properties especially new buildings with marvelous incentives that greatly helps both first buyers and others.Also, the company's advisors are amazing people like Nick,Andrea. They do give updates,guides and numerous advises. I don't really have enough words to describe both the company and the mentioned two staff members because the services was beyonds my imaginations.I sincerely recommend this company to buyers most especially first time buyers like us.
Kolapo · 14 September 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Dear Kolapo, Thank you for sharing the start of your new home experience as a first time buyer with Charles Church. We are really pleased to hear you have been so well looked after by Nick, Andrea and the team at Haywood Village, and we would love to hear from you again once you’re all settled in.Kind regards, Ada
★★★★★ 5/5
TrustpilotGarry and Lewis are always very…
Garry and Lewis are always very professional, polite and approachable. The work is always done to the highest standard
Peter · 11 September 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Thank you for your lovely review following your visit from Garry and Lewis, we shall pass this on to them.Best wishes, Zoe
★★★★★ 4/5
TrustpilotSatisfactory
Felt very comfortable sale. Sales team helped very well. Good communication and friendly sales team. Site managers has plenty of patience to listen our necessaries and tried to help. Sales advisors Sharon, and Louis very friendly and explained information in detailed.
Raji · 5 September 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Good afternoon, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Rose
★★★★★ 5/5
TrustpilotExcellent New Build Property
Got the keys last Thursday 29th August, so far they have been brilliant, Site foreman sent one of his men to my property this morning, to see if I had found any issues, I only had a couple of minor issues, they where all rectified within a couple of hours. Absolutely great delighted with the house. Could not recommend enough.
MARK · 4 September 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Good morning, thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with our team at Woodberry Heights. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Rose
★★★★★ 5/5
TrustpilotBuying made easy at Rackheath was made…
Buying the houses at Rackheath was made very easy the girls in the office have been outstanding very helpful and always cheerful
Kenneth · 3 September 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Hi Kenneth,Thank you for sharing the start of your new home journey with Charles Church Homes. We are really pleased to hear you have been so well looked after by the team at Prince's Park, and we would love to hear from you again once you’re all settled in.Best wishes,Mia
★★★★★ 5/5
TrustpilotBrilliant follow up Customer Services.
Jubilee Gardens - Warminster.Recently had some snags taken care of by Harvey. He was amazing and had great attention to detail. He made sure I was happy with all the work and offered multiple options for solutions to small issues I had. The team have been great at fixing any small issues.Laura at Customer Services has been amazing at getting things organised super quickly. Thanks to you both! We recommended our development to a friend of the family and they have reserved a plot. They were also really impressed by the service we received.
Ian · 31 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Dear Ian, Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with Vicky, Morgan and the team at Jubilee Gardens. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Best wishes, Lily
★★★★★ 4/5
TrustpilotExplained the purchasing process well
Rating only, no written review.
Gillian · 31 August 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Good afternoon, Thank you taking the time to write your review, it's always lovely to hear from happy customers.Best wishes,Rose
★★★★★ 5/5
TrustpilotThey were very helpful with questions…
They were very helpful with questions and the property is amazing
Shane · 30 August 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Good afternoon Shane, thank you for taking the time to leave us a review on Trustpilot, it's wonderful to receive such positive feedback. We really value your trust and confidence in our team and wish you many happy years in your new home.Best wishes,Rose
★★★★★ 5/5
TrustpilotThanks Steve Hardy for his immediate…
Thanks Steve Hardy at NG14 for his immediate follow up for the defects found for the main doors and garden French door; and got these things sorted; he is very helpful and polite.
Franky · 30 August 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Good evening, thank you for taking the time to leave such a wonderful review. We have been unable to locate you on our system, so have requested some further information. This will enable us to pass your feedback on to the relevant team.Best wishes,Rose
★★★★★ 5/5
TrustpilotFestival park, Norwich, Charles Church
We had a great experience buying with Charles Church in Festival Park Easton, Norwich.We done a part exchange - we were offered a fair market value for the property we part exchanged, the whole process was very smooth and quite simple to be honest. We had a lot of support from the sales advisor, Briana, she was very helpful and supportive during whole process, from the reservation process, to the exchange, to choosing the finishing touches until completion, she was very helpful and made things easier. We moved in on 28th of June, we had a few very minor snags, as you would expect in a new house but they all got resolved in a few weeks, both site managers, Julian and Joe,were extremely helpful and went above and beyond to get everything resolved to our satisfaction. Really can't fault them, we're very happy so far.
Claudio · 29 August 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Good afternoon, we really appreciate you taking the time to share your thoughts on your wonderful experience with Charles Church. We are proud to provide a service that keeps our customers as the focus and the team will be delighted when we share your feedback with them.Best wishes,Rose
★★★★★ 5/5
TrustpilotLewis is an asset to Charles Church team
We had over 100 nail pops and paintwork issues which Lewis from Charles Church came to sort out within our 2 year warranty. Lewis has great attention to detail and has high levels of customer service. Nothing we asked for seemed to be too much trouble and we felt very well looked after and are very happy with the work completed! Would be happy to have Lewis in again to do any future work.
Natasha · 27 August 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hi,Thank you for taking the time to leave your review. We are pleased to hear of your positive experience and the team will be delighted to read your comments.Best wishes,Eva
★★★★★ 2/5
TrustpilotInitially fine until the build started
Initially fine until the build started. Got letters from them with predicted build windows. We had to sell our house and get out but we were assured by the letters that our house would be ready - No. Don’t believe the letters and build windows! Our house is a dark brick with grey windows and looked really nice until the have stuck a bright white electricity box and pipe right next to the front door - Hideous. Yes it was on the drawings as a feint dotted line as they have pointed out. I have asked for it to be moved but I hold no hope due to recent fruitless meetings with them. We have noticed other houses on the estate where people have tried to hide the boxes with plants but it looks even worse.I wonder what is coming next!?My wife and I would not have purchased a Charles Church home has we known what it’s like to deal with their management team.
Stephen · 27 August 2024 · Charles Church Earls Colne
Agent replied · 25 December 2024
Good morning Stephen,This is not the type of review we would like to receive. For your concerns to be addressed by the relevant team, we have requested further additional information via Trustpilot and would appreciate if you could provide your full name, contact details and full address or plot number and development name. Best wishes,Emmy
★★★★★ 5/5
TrustpilotIt was a fantastic experience
It was a fantastic experience, as a first time home buyer, Briana managed all our questions and expectations throughout the process, making everything easy.
Eze · 26 August 2024 · Charles Church Earls Colne
Agent replied · 28 August 2024
Hi Eze, Thank you for taking the time to leave a review for Charles Church. We are thrilled to hear of the service you have recieved from the team. and would like to share this with them. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Mia
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