Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotNew Home
We are still in the early stages of buying our home, but Angela Edgar, the Sales Executive on site, has been particularly helpful and supportive. We are impressed by the way in which the site is managed, and how responsive Charles Church has been during the reservation process.
Williamson · 25 August 2024 · Charles Church Earls Colne
Agent replied · 28 August 2024
Hi, We’re thrilled to hear of the excellent service you received from Andrea and the team at Trevelyan Grange. They will be delighted when we share your kind words. Please do keep in touch as you progress on your new home journeyBest wishes,Mia
★★★★★ 4/5
TrustpilotGreat so far we are looking forward to…
Great so far we are looking forward to moving into our new home.
Caroline · 24 August 2024 · Charles Church Earls Colne
Agent replied · 28 August 2024
Hello Caroline,Thank you taking the time to leave us your 4-star review, we're always delighted to hear from happy customers. We would love to hear from you again once you have settled into your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotGreat Sales Service
Shaun is very efficient and lovely to work with.
Nicky · 24 August 2024 · Charles Church Earls Colne
Agent replied · 28 August 2024
Hello Nicky,Thank you for taking time to leave us a review, we know that your time is precious. Shaun prides himself on the excellent service he provides and will be delighted to receive your review when we share this with him.Best wishes,Emmy
★★★★★ 5/5
TrustpilotRespectful and professional
We recently had the need for Jake and John to carry out some extensive snagging repairs to our home, and we couldn’t be more pleased with their service. From start to finish they treated our home with the utmost respect, ensuring that everything was left clean and tidy each day. Communication was key throughout the process, and despite a few hiccups along the way, Jake and John handled every challenge with professionalism and grace and managed our expectations extremely well. They kept us fully informed at every step, which made us feel confident in their work. They’re dedication to get in the job done right really showed and we are grateful for their hard work and respect for our home. Thank you both!
Sharon · 21 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Hello Sharon,Thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with Jake and John. It's truly rewarding to know that their hard work and dedication have made a positive impact on your satisfaction.Best wishes,Emmy
★★★★★ 5/5
TrustpilotThe entire customer service team have been amazing…
The entire customer service team have been wonderful, quick and responsive ready to act on the slightest of complaints. Worthy of mention is Joe the site manager, such an amazing fellow who has been instrumental, ensuring things are done.The customer service team and site/defects management team at plot 171Festival Park, Easton Norwich
Anthony · 21 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Good evening Anthony, thank you for taking the time to leave us such a wonderful review. We would love to be able to share your kind words with the appropriate team, so have requested a little further information via Trustpilot.Kind regards,Rose
★★★★★ 5/5
TrustpilotGreat service throughout
From the minute we decided to purchase our property in Festival Park we have had nothing but great service. Brianna was extremely helpful, she guided us through the purchasing process as this was our first property in the UK. Although we has a few snags these were dealt with promptly by Joe and his team. Can’t fault the entire process.
Lisa · 19 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Hi Rachael, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes, Mia
★★★★★ 5/5
TrustpilotRegular updates and contact
Judith has been very supportive and informative, keeping us up to date on what’s going on.
Mr · 19 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Hi Mr Bartolomel, Thank you for sharing the start of your new home journey with Charles Church Homes. We are really pleased to hear you have been so well looked after by Judith at The Hamlet, and we would love to hear from you again once you’re all settled in.Best wishes,Mia
★★★★★ 5/5
TrustpilotReally pleased with our charles church house…
Really pleased with our Charles Church house at Festival Park Norwich. A few snags, which of course are expected, but our site manager and aftersales team have been great at getting things sorted for us .
David · 18 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Hi David, Thank you for taking the time to leave such a lovely review for Charles Church. We would like to share your feedback with the regional team for their consideration however, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Mia
★★★★★ 2/5
TrustpilotNo recommend to buy Charlies Church
No recommend to buy Persimmon Home.Charlies Church is another band name of their group. Service quality will be the same.I bought a house from Charles Church two and a half years ago, At the beginning, the staff always change and the issues not kept in the system and miss follow-up. I should repeat the issues and chase the case. At the 2nd year of my warranty, whatever issue reported, they just tried to avoid the responsibility, you can hear so many rediculous excuse. Their upper management are even worse. I am so exhausted to duel with them in the pass two year. After two years warranty, they refuse to follow up the cases reported within the warranty period. Finally, the only thing you can do is to ask for help from NHBC, you have no choice.
Hui · 18 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Hi,We are sorry to hear of your review and have passed this to the appropriate team for their awareness.Lucy
★★★★★ 5/5
TrustpilotTailored to our needs…
The team worked together to make our experience a positive one.The personal touch made us feel listened to and we had much support to get us through the decision making. The standards are high and the quality shines through!
Sharon · 18 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Hi Sharon, Thank you for sharing the start of your new home journey with Charles Church Homes. We are really pleased to hear you have been so well looked after by the team at Windsor Park, and we would love to hear from you again once you’re all settled in.Best wishes,Mia
★★★★★ 5/5
TrustpilotSo far so good
So far so good, Jamie has been awesome and we are looking forward to the rest of the process.
Brett · 17 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Good evening, thank you for sharing the start of your experience with Charles Church. We are really pleased to hear you have been so well looked after by the team at Wellington Gate, and we would love to hear from you again once you’re all settled in.Kind regards,Rose
★★★★★ 5/5
TrustpilotFestival Park
My wife and I have had the most pleasant experience buying a house at Festival Park. As first time buyers, there was a lot we didn't know and a lot to learn, but this experience has been filled with excitement. A very big shout out to Briana from the sales team. She was amazing throughout the process. She provided answers to our never ending questions with so much diligence and patience. What was most amazing was how she would identify something that was missed or not done according to standard specifications (which we wouldn't have identified) and ensured it was corrected. Thank you so much Briana!! It was an absolute pleasure having you in this process.We have gradually settled in now, and so far, we are very pleased with our purchase. The site team has been fantastic. Snagging issues are addressed and the site team is always happy to help out how ever they can. Joe the site manager has been fantastic. What a gentle man he is. He is just one call or message away, and he is always ready to provide solutions to any issues.Our only worry at the moment is the dust and noise from the ongoing works around the site. It would be great If there was another road the construction vehicles could use to access the site.
Obi · 14 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Good evening, thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with our team at Festival Park. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Kind regards,Rose
★★★★★ 5/5
TrustpilotStraightforward purchase and process
Easy purchasing process. Everyone we met was polite and helpful. And any requests we had prior to purchasing and after were sorted quickly by the sales and site team.
HR · 13 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotMyself & my partner baught from Charles…
Myself & my partner baught from Charles church & couldn’t be any happier than we are with the experience we’ve had from the site manager Joe Wahba from moving in a year ago now.He has be exceptional helpful & brilliant to get stuff done & on time.Every time we see Joe he’s always polite & asks how we are doing & how are things with the house etcI would & will recommended anyone to Joe (site manager Charles church)
Connor · 12 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Hi Connor,Thank you so much for your comments, Joe takes great pride in delivering exceptional service and ensures that our customers are happy. . Your feedback is testament to this. We shall pass on your comments and he will be thrilled to see this.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotExcellent Purchase - Festival Park
We have recently moved into Festival Park in Norwich and found the process of buying a new build exciting. We were extremely pleased with the service provided by Briana throughout the sales process and the ease of booking an appointment to view the house during the build stage or select our fittings in the home such as the kitchen, tiles, etc. since moving in we have been pleased with the service provided by the site team who are prompt in coming to resolve any snags and are committed to ensuring that the work completed is done to a high standard. Overall we have been extremely pleased with our purchase and can’t see ourselves ever buying a house that isn’t a new build in the future.
Lewis · 11 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Hi Lewis,We are thrilled to read your review which highlights a number of our key objectives from our core values. I know that Briana will be thrilled when we share this with her.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotWe are very pleased with our home
We are very pleased with our home. Since moving in last November, we’ve been thoroughly enjoying it. I would like to personally thank Joe, the Site Manager. Whenever we've had a minor issue, he has been incredibly attentive and has kindly fixed it very quickly.
Miriam · 9 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Good evening, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Wishing you many happy years in your new home,Rose
★★★★★ 5/5
TrustpilotFantastic Charles Church build quality and helpful site manager Joe
We moved into our Charles Church Festival Park Norwich home in November 2023, since then we have found the site manager Joe and his team very helpful and willing to assist. I have particularly liked the quality of the build and how quickly and efficiently they’ve resolved all our snags.
Mr · 8 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Good evening, thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Joe and the team, they'll be delighted.Kind regards,Rose
★★★★★ 1/5
TrustpilotCharles Church Durham were horrendous…
Charles Church Durham were horrendous to deal with, completely miss sold us our home, sketchy plans and constant changes without communicating these. Loads of standard features of the home missed. Site managers with no idea of what is standard in the homes they are building. Botched repairs done by contractors. Just don’t waste your time it’s not worth, you get the same low quality persimmon home with a different name on it, don’t bother save yourself hassle and go to a real builder.
MW · 8 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Good afternoon,We are sorry to hear of your review and would like to help further. Where we are unable to identify you we have requested Trustpilot gain further information. Please do respond to this request with your full name, a plot number and development and a contact number. Once received we shall endeavour to help the best we can.Lucy
★★★★★ 1/5
TrustpilotI can't Impress on you enough that this…
I can't Impress on you enough that this company will try every trick in the book. Put pressure on you, try to make you think that your solicitor is wrong or bad and then hope that you don't notice real issues. I've summarised my issues as I don't want to give them any more of time but they sent me an unsolicited email.
Anthony · 3 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Dear Anthony,I am sorry to hear of your review. Please be assured I shall forward your comments to the relevant team for their awareness.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotWe moved into our home in August 2023
We moved into our home in August 2023, since then we have found Joe and his team very helpful and willing to assist with anything we have needed in our new home
MSEMMALYRUSSEN · 2 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Hi,Thank you for your lovely review. We have shared this with the team at Charles Church Anglia who are delighted to hear about the exemplary service delivered by Joe. We wish you many happy years in your new home.Kind regards, Annie
★★★★★ 4/5
TrustpilotOverall a good quality new house
Overall a good quality new house. Staff have been excellent, cannot fault them.
Steve · 1 August 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Hi Steve,We are delighted with your review, thank you for sharing that with us. It really means a lot to all of us!Holly
★★★★★ 5/5
TrustpilotWe started our home buying process with…
We started our home buying process with Lauren and continued with Laura while Lauren was off, both ladies are really great, very helpful and professional, they made sure we are happy with what we got and always there and ready to answer our questions with solutions. We will surely recommend them and the company. Thank you
Oluwatosin · 29 July 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Hi Oluwatosin,Thank you for taking the time to leave a review for Charles Church. We would like to share your feedback with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Mia
★★★★★ 3/5
TrustpilotLazy Sales
I felt that the sales people are very slow or over bokked to move on your case. They are reluctant to do more work for you. Trying run away from work. Not sure if its just me who felt that. Overall things were good.
New · 26 July 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Good evening, thank you for leaving this review, we will highlight the points raised with the relevant teams involved. I can assure you that all departments are committed to giving you the very best customer service. Wishing you all the very best in your new home,Rose
★★★★★ 5/5
TrustpilotSo far so good 😊
So far so good 😊 Darren is keeping us up to date with the progress on our new build and we have been very impressed with all the staff at Mascalls Grange showing us the property when we request and always being on hand to answer questions
Grace · 25 July 2024 · Charles Church Earls Colne
Agent replied · 24 August 2024
Good evening, thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Darren and the team at Mascalls Grange, they'll be delighted.Kind regards,Rose
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