Trusted Agent profile
★★★★★
819 reviews across 2 offices and 2 platforms
Charles Church has two offices, in Earls Colne and Littlehampton. Together they have 819 reviews on two platforms, rated 4.2 out of 5 overall.
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Charles Church's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGeoff and Brian did a fabulous job…
Geoff and Brian did a fabulous job finishing off my kitchen units, and we are very pleased with the work completed.
Hello Simon,Thank you for sharing your fantastic feedback with us, it is always so lovely to hear from happy customers. I will certainly pass on your kind comments to the team, they'll be delighted. Please do update us when you have moved into your new home.Best wishes,Emmy
5/5
TrustpilotExceptional Service
From start to finish, we have received an excellent level of customer service from the Charles Church team at Princes Park, Rackheath. The girls in the Sales Office (particularly Sophie) were always polite and helpful and went above and beyond to accommodate our requests and ensure a smooth transaction from reserving the plot, right up to being handed the keys. Their service was transparent and reliable and our purchase completed within the recommended time frame, with no complications or complaints on our behalf. We used their recommended solicitors and had an entirely unproblematic and stress free experience navigating the legalities. Having been in the plot for 2 months now, we still have absolutely no complaints and would recommend the company to friends and family without hesitation. This is our first new build property purchase and will definitely not be our last. Any snagging that we’ve picked up, no matter how big or small, has been dealt with promptly and professionally. The construction team on site have truly made us feel like nothing is too much to ask and Clem Jones in particular, has gone above and beyond to provide an exceptional level of customer service. Our kids love saying good morning to the workforce every morning and each and every one of them are a credit to the company. We decided to purchase a new build after multiple previous purchases fell through and we were beginning to lose hope. We viewed many homes with other companies but none of them offered the same value for money as Charles Church did. We are over the moon with our new family home. Thank you Charles Church, you have delivered everything that you promise and more.
Hi Lucia, Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with Sophie, Clem and the team at Price's Park. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Best wishes,Mia
1/5
TrustpilotSHOCKINGLY BAD SERVICE, AVOID
Living in Charles Church’s Windsor Park, Wakefield, has been an absolute nightmare for over 4 years. Despite Phase 1 supposedly being complete, we’re still living in a construction site with no proper road in sight. Their blatant disregard for residents is shocking.Customers and workers park their cars right in front of our house, making life even more unbearable. I’ve complained countless times, but they don’t care. The site manager is powerless, and the company’s higher-ups are a joke.This company is beyond pathetic, zero customer service, endless delays, and no accountability. Once they’ve got your money, you're left to suffer. Avoid this disaster of a business at all costs.
This is not the type of review we would like to receive. For your concerns to be investigated by the relevant team, we have requested further additional information via Trustpilot and would appreciate if you could provide your full name, contact details and full address or plot number and development name. Best wishes, Amy
5/5
TrustpilotStuart hall did some work in our house…
Stuart hall did some work in our house on the 22nd of October 2024 and did an amazing job was very helpful, kind and explained everything clearly and made sure I was happy with everything before finishing
Hi Shane,Thank you so much for your comments, Stuart takes great pride in delivering exceptional service and ensures that our customers are happy with the results. Your feedback is testament to this. We shall pass on your comments. Best wishes,Mia
4/5
TrustpilotYour local representative Carly has…
Your local representative Carly has been extremely helpful and helped to ensure the move went smoothly. I was disappointed that you do not carry out snagging and the fixing of this prior to moving in. Other new build companies endeavour to get this completed before completion and often do a lot of the snagging themselves.
Good afternoon Linda, thank you for taking the time to leave us a review. We are delighted to hear of your experience with Carly, she will be delighted when we share this with her. We shall also pass your comments over to the relevant team for their awareness. Kind regards,Rose
5/5
TrustpilotGreat after sales customer service
I have been dealing with Sarah Adye at the Malmesbury office and she promptly arranged for remedial works. Mark Perren attended our property to seal exposed garage walls. He was cheerful and polite in manner as well as being knowledgeable, skillful and diligent about his work. I was very pleased with his attention to detail and how he made sure that the job was carried out to a high standard.
Dear Munya, Thank you for taking time to leave us a review, we know that your time is precious. Sarah, Mark and the team pride themselves on the excellent service that they provide and will be delighted to receive your review when we share this with them.Best wishes,Ada
5/5
TrustpilotReally good engagement so far.
Dear Ken, Thank you for sharing the start of your new home journey with Charles Church . We are really pleased to hear you have been so well looked after by the team at The Croft, and we would love to hear from you again once you’re all settled in.Best wishes, Ada
5/5
TrustpilotMarine Point Persimmons
Reported an issue with Persimmons regarding my Rear Door which was rectified 3 times from the company who fit the Rear Doors and still wasnt fixed. Mark who works alongside Charles Church/Persimmons fixed the issue with no problems and even allowed us to try it out before he left and the door is now fixed! He even fitted a missing seal on our garage which we didnt notice. Thank you Mark!
Good afternoon, thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with the team at Festival Park. We strive to provide excellent service and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Best wishes,Rose
5/5
TrustpilotVery helpful staff in sales office
Very helpful staff in sales office. Well advised and made buying our new home a special experience. Staff guided us through each step to make sure we chose exactly what we wanted.
Hi Gary, Thank you for sharing the start of your new home journey with Persimmon Homes. We are really pleased to hear you have been so well looked after by the team at Woodhorn Grange, and we would love to hear from you again once you’re all settled in.Best wishes, Mia
5/5
Trustpilot5 star
Everything was explained to us from the start, liz the sales representative went above and beyond
Hello Donna,Liz will be thrilled that you've had a great home buying journey so far, we'll be sure to let her know.Best wishes,Emmy
5/5
TrustpilotFantastic experience so far
Recently reserved a plot on Charles Church Farriers estate. Our sales executive Vanessa Bunn has been fantastic so far by going above and beyond to meet our requirements and queries and being so kind and informative.
Dear Matthew, Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We will pass on your feedback to Fran, Darren and the Harlands Park team. We wish you many happy years in your new homeBest wishes, Ada
5/5
TrustpilotGreat sales service and care in…
Great sales service and care in selecting and choosing our home. Linda has been fantastic supporting us throughout the purchase process at Cricketers Green. Can't wait to move in.
Hello Benjamin,Thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with Linda. It's truly rewarding to know that their hard work and dedication have made a positive impact on your satisfaction.Best wishes,Emmy
5/5
TrustpilotThank you Charles!
We have lived in our beautiful home for nine months at Woodberry Heights, Penrith. We have had issues with creaking flooring upstairs but have had amazing support in tackling these issues from customer care.We would like to send our thanks to Charles, who has been in our home to fix these issues on several occasions.He is always professional, polite and makes sure things are completed to a high standard. He really has made some of the stress easier. So our review is for you, thank you for being great and nothing being too much of a problem!
Hello Hayley,Thank you so much for your comments. Charles takes great pride in delivering exceptional service and ensures that our customers are happy with the results, your feedback is testament to this. We are delighted to share you kind words with him.Best wishes,Emmy
5/5
TrustpilotExtremely helpful
Extremely helpful. Made our buying selling home easy
Good afternoon, we are thrilled to read your review which highlights a number of our key objectives from our core values. I know that the team from Beaufort Park will be thrilled when we share this with them. Kind regards,Rose
5/5
TrustpilotExcellent customer care
Constant feedback
Dear Emma,We are delighted with your review, thank you.Lucy
4/5
TrustpilotGood customer service and well detailed…
Good customer service and well detailed information, good engineers with good follow up service after completion.
Dear Razak,We are delighted to hear your experience when buying your new Charles Church home. We wish you many happy and healthy years there.Lucy
5/5
TrustpilotTom and Paul have done an outstanding…
Tom and Paul have done an outstanding job repairing our leaking toilets, replacing sections of plasterboard, painting the walls, and installing new skirting. It looks fantastic, and we couldn’t be happier!
Thank you so much for your comments, we would like to make sure this reaches the correct team. Please could you respond to Trustpilots request for further information, providing your plot number and development. Holly
5/5
TrustpilotALL WENT AS PLANNED
Rating only, no written review.
Hi Kenneth, This is a great review, thank you.Best wishes,Kat
5/5
GoogleThis is a nicely designed new estate of all size homes. My daughter and granddaughter have recently moved to this place and are very happy with a home you can just move into and carry on living from day 1.
5/5
TrustpilotCustomer service with Charles Church
Our interactions with Charles Church so far have been excellent. We have not yet completed on the purchase of our plot/house and will be happy to provide a further update once completion has taken place.
Good afternoon, Thank you for sharing the start of your home buying journey with Charles Church. The team will be thrilled that you've had a great experience so far, we'll be sure to let them know.Best wishes,Rose
5/5
TrustpilotAdam at Cathedral view is brilliant…
Adam at Cathedral view is brilliant very helpful and patient. Explained everything well and nothing to much trouble …
Good afternoon, thank you taking the time to write your 5 star review, it's always lovely to hear from happy customers. We shall pass your words over to Adam and the team, they'll be delighted.Best wishes,Rose
5/5
TrustpilotGreat and helpful staff
Rating only, no written review.
Good afternoon, your review serves as a great motivation for us to continue delivering outstanding service to all our customers, thank you!Rose
5/5
TrustpilotGood job by Jon & Tom (Mill View Caerphilly)
Maintenance Operatives Jon & Tom were assigned to make repairs to a defective dormer roof and make good resulting water ingress damage to ceilings, walls and window sills. Their work was exceptional, always ensuring that I understood what they were going to be doing and the timescales involved. The works were completed with minimum inconvenience to myself and they showed empathy in ensuring the rooms affected were returned to the way they were prior to the water damage. Both Jon and Tom were very professional in the way they conducted themselves throughout - if they are assigned to work on your Charles Church house you can be assured the job will be done well.
Hi Nick, Thank you so much for taking the time to leave this fabulous review for Jon & Tom after they completed some works at your home. They will be delighted to hear you've taken the time to leave this review for them. Best wishes,Mia
2/5
TrustpilotMoved In A Year Ago
We bought our 4-bedroom detached house at Parklands Grove, Glan Llyn in Newport, Wales a year ago.It’s a lovely house in a great location, so why only a two-star review!Firstly, verbal promises that were made by the Sales Executives were not honoured, so make sure you get everything in writing.Secondly, our snagging list was reported at the one week and one month stage, and a year on it is nowhere near being completed. Issues that were raised at the Home Demonstration back in July 2023 still haven’t been done. The Site Team ‘vanished’ after a few weeks without even telling us. The reason being that this development had finished, although there was another development nearby.The problems we’ve had with contractors are too numerous to mention here. Some of the work done by them has been of such poor quality that it needs to be done again.There were carpentry and painting issues throughout the house, but apart from that, the house was well built. Had the snagging list been done in about 2-3 months, as you’d expect, then this could easily have been a 4- or 5-star review. But because of our experiences and the disruption we’ve had over the last year, plus the disruption that is still to come to complete the snagging list, we would NEVER buy a Charles Church / Persimmon house again and would certainly NOT recommend anyone buying one.
Hi Paul, We take all feedback seriously and are sorry to hear that you have been disappointed with your experience so far. We shall share your review with the relevant team and ask them to make contact with you directly.Best wishes,Kat
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Earls Colne has the most, with 818 reviews rated 4.2 out of 5, followed by Littlehampton with 1.
The two Charles Church offices, by town:
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