Charles Church estate agents in Earls Colne and Littlehampton

★★★★★ 5/5

Trustpilot

So far so good 😊

So far so good 😊 Darren is keeping us up to date with the progress on our new build and we have been very impressed with all the staff at Mascalls Grange showing us the property when we request and always being on hand to answer questions

Grace · 25 July 2024 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

The property seems to be a good…

The property seems to be a good standard but the garden area will have to be improved

Mr · 25 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Laura was really helpful and took me…

Laura was really helpful and took me around the property few time so that I could get a clear picture. I must admit Laura played a crucial role in making me interested in the property.

Mr · 21 July 2024 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Thank you the contractor.

While we are in the progress on our new home paintings and decorations by the property contractor, the manager, Darren keeps updating us with photos of the interior building progress. We found it very helpful for us to plan our purchasing and documentation for our new home at Mascalls Grange in Paddock Wood. Thank you, Darren and his team.

Gloria · 18 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Excellent and professional service

The company has been thoroughly helpful, honest and respectful throughout the whole process. Particularly laura who has been instrumental and amazing throughout the whole process. She has excellent bedside manner and very pleasant to deal with. Carl has replace Jamie is also very accommodating.

Anand · 17 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Festival Park

I am very pleased with my house and I would like to thank Joe Wahba and his team for all their help in sorting some of the issues that I had when I first moved in. He is a very efficient man and always there to help. I did have issues with my electrical system however over the Christmas period and felt very let down by Persimmon. I called their emergency services number on many occasions during that time, and up till now I still haven’t heard from them. I had to call an emergency electrician to get things safe, and Persimmon didn’t even offer to pay the invoice. I feel that I was initially pressurised by the sales team to sell my house within 4 weeks, which was unnecessary as my house wasn’t ready for a further 4 months. It will be so nice living here once the building works are completed.

Carol · 16 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Angela in particular has been very…

Angela in particular has been very helpful to us.

Mr · 15 July 2024 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Purchasing at Harlands Park

The experience with the team at the Harlands Park development was excellent from the reservation through to completion. Making the process simple to understand throughout and regular updates. Couldn’t fault the sales and site manager Fran and Steve. My improvement would be the recommend solicitors my personal opinion is they were unresponsive, unclear and caused many delays and complications to the process putting a real negative feel around purchasing our first home. I would never recommend Thrackray Williams solicitors to anyone.Thanks again for Charles Church team

Dan · 15 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Charles Church customer experience

Jamie and Andy were exceptionally helpful, willing to go the extra mile. They made the experience well above average and looking forward to continued customer support with any issues in the future. They are an asset to the company, good service is often hard to find these days. Well done to the whole team very good standard of product.

Ron · 14 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Cant say thank you enough to Jodie

Jodie is very nice and helpful, it's such a great experience to buy a new home with her at Mulberry Place Tewkesbury

Khoi · 14 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

The moment we walked into the sales…

The moment we walked into the sales office I had a feeling we will get our new home from Charles church, wellington gate. Great welcome and and very pleasant conversation and quick and easy actions and clear communication from staff really made huge influence and impact on our decision and the purchase property

Dr · 13 July 2024 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

On visiting Charles Church development car damaged

On visiting Charles Church development in Hadleigh and driving to the show house to speak with staff, my car was damaged after construction company put wooden boards and metal plate on driveway. This temporary issue was for residents and customers to drive over with poor planning of the damage it can cause. I have had to take my car to approved BMW repair company for assessment on underneath damage and cost, of which I was informed that the liability insurance company for Knights group company take month's and months to pay out.So be warned if you are visiting Charles Church development Hadleigh your car will be damaged.The lady in office informed me that she had the same issue, it’s a pity she didn’t do something about before my car was damaged.Let’s hope it doesn’t take months and months for my car to be fixed because I will be adding my reviews on here and social media. Charles church company not a great way to treat your customers. ☹️ ☹️

Christine · 12 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Amazingly quick

From reservation to exchange and completion the whole process took just 3 weeks! Amazing! Just shows the benefit of part exchanging! Would thoroughly recommend.

Debbie · 12 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

A great house and a good support team.. Mark and Samantha are very good…

Mark and Samantha are very good listeners.I am not quite sure why communication with the head office, comes back to them.About the Snags. When we send them in, it could help, of there was a file created and that file was ticked off once the snag has been fixed. When we send in addition snags they should be added to the list. That list once updated with the fixes should be shared with us, so we can go and have a look, and if necessary comment on the fix.Any important snag, e.g. the security garden gate, we should have the progress on it, if, as it is, going to take a look g time to fix it, then a temporary solution should be put in place. E.G. a coded lock on the inside and one on the outside, so it is secure and we can open it from the inside and close it, independently from inside and outside just like the front door.I really appreciate that the replacement door into the kitchen, from the hall is being looked at, as this is also a safety issue. We appreciate and have accepted all appliances as they are as we didn't come in at the early stage, we didn't have any say in the type of appliances, Mark and Samantha have stressed that no changes are possible right from the beginning. We are asking for some flexibility with regard to the replacement of washing machine with washer drier. Because I love the house you built, I bought it, with all appliances of somebody else's choice. Thank you for caring and listening.Tarlochan

Mr · 12 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Kenilworth Gate - New Home

I've recently moved into the Kenilworth Gate development and all the team have been amazing and been a great support throughout the entire process. Massive thank you to Mark, Samantha, and Bridget who have made every effort to ensure my the move into my new home went with minimal fuss. They have been welcoming, and always offering any assistance if I need. Thank you.

Paul · 11 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Joe - site manager

Mum and I moved into our new home October 23 and we are extremely pleased with the house and I can not praise our site manager Joe highly enough. He goes out of his way to make sure everything is how it should be and no problem is too much. He is an asset to Charles Church. Thanks for everything you do.

Tracey · 9 July 2024 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Staff have always been polite

Staff have always been polite, helpful and proactive which was much appreciated.

Mrs · 8 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Happy with our new Charles Church home!

The service we’ve experienced with Charles Church has been great and we are very happy with our new home. Briana (sales advisor) updated and supported us up to completion which made us feel at ease. Joe (site manager) was really attentive to our needs and proactive in rectifying the initial inspection form list and would periodically check in to see if all was well.

Alexander · 7 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Charles church wynyard has been amazing…

Charles church wynyard has been amazing especially Liz who went above and beyond to accommodate us. Although we did not purchase in the end ( multiple reasons not related to CC including not finding school places for 2 kids at the schools of our choice)' we are hoping to come back before the end of the year as soon as school confirms they have space for our two kids and if there still have part ex option. The estate looks great and depending of the house choice and stage of build they can offer part ex which is ideal if you want to avoid chains and have a big family which is our case. See you soon dream house. Ginette

Ginette · 6 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Aristos - fantastic service!

Aristos, working as a maintenance operative in customer care for Essex, was superb. Went above and beyond to give us peace of mind, and a friendly chap at that. Fantastic service by him!

Jusden · 5 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Excellent

They build good houses , they have very good customer service and they are always ready to assist. No complaint at all with them

Tobi · 5 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Was a very smooth process from start to…

Was a very smooth process from start to finish, Dave and Jasmine in the sales office were excellent and very helpful. Everyone is very accommodating,we met Ryan the site agent, and he is very professional and informative on all matters. It's only been 1 week at Herons Park, and so far it looks a great place to live.

Simon · 4 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Customer Focused

Everything from the starting till the day of completion has been wonderful. All the staff at The Croft, Charles Church is great, very customer focused and hard working. The houses are also good but one does need to asses and see which house type is value for money and suitable to one's budget and family.

Nishith · 4 July 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

So for on the purchase completed

So for on the purchase completed , handover, communication, support is really awesome and excellent

Rajeshkumar · 4 July 2024 · Charles Church Earls Colne