Charles Church estate agents in Earls Colne and Littlehampton

★★★★★ 5/5

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New Charles Church Home - Harlands Park

Really pleased with our new Charles Church home. We have felt really included along the way with photo updates. We had a great site visit with Steve and Darren, they have been so helpful with all our questions and very accommodating - Thank you very much.

Dan · 25 June 2022 · Charles Church Earls Colne

★★★★★ 4/5

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So far so good…..

I haven’t moved yet. But I’ve been very happy with the service so far. Darren was updating us with the site pictures. Hopefully we can have a site visit soon.Thank you Charles Church team 😊

Nishi · 25 June 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Haven’t moved into the house yet but…

Haven’t moved into the house yet but I’ve been very happy with the service provided thus far. Tiana especially has been excellent, sometimes carrying our son throughout demos and viewings etc. Big shout out to Kerry at HQ too for without her we may not have got the sale done.Let’s hope the house is as good as the service now :-) From the Craig’s

Mr · 25 June 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Had a good experience with Charles…

Had a good experience with Charles Church. Good people, well organised, and engaged.And helpful at the end of the phone.

Dean · 10 June 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Good sales journey

Good sales journey, good communication from site team, and regular updates from Craig. Overall very happy with my new home.Thanks Charles church.

ROB · 8 June 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Excellent

Excellent service Excellent house very happy family.

Disappointed · 5 June 2022 · Charles Church Earls Colne

★★★★★ 5/5

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We bought our clayton corner off plan…

We bought our clayton corner off plan last August watched it be bulit from top of rd covid reasons.We got to go in few weeks before completion day well I was amazed how big it was.Then got the keys all carpets floorings finishing touches We order was fabThe site manager matt is fantastic he really goes above and beyond to help you the sales team was great.We are loving our new house the touches round garden everything .

Jeanette · 30 May 2022 · Charles Church Earls Colne

★★★★★ 3/5

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Communication is not charles church…

Communication is not charles church strong point very poor. Email sent no response not even to say they had received it. Apart from Darren at the Uckfield site I would not know what is going on.

Sonia · 29 May 2022 · Charles Church Earls Colne

★★★★★ 1/5

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Extremely inadequate customer service

Extremely poor customer service. My mum invested months of time looking into and waiting for one of their property developments, this included giving them all our details and our successful mortgage application very early on before building had even begun. She was told that because of our early interest and providing evidence of our successful mortgage application early on we would be first on the list to choose from their apartments in their upcoming development. When the properties were finally released after months of waiting, we drove 2 hours for a pre-booked viewing, to find out when we arrived that the property we had spent months waiting for had been sold that morning. There was no efforts of communication, no phone call warning us of the situation, no consultation with us and a very poor apology for all our time and effort wasted when we thought we had built rapport. I really do not recommend Charles Church, their respect for their customers is extremely inadequate.

Molly · 29 May 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Extremely helpful at all stages from…

Extremely helpful at all stages from initial reservation to final completion.

Donald · 29 May 2022 · Charles Church Earls Colne

★★★★★ 1/5

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Purchased property, aftercare and customer care team are a joke

I have purchased a property with Charles Church in Regency Park Creigiau. At first as you would expect the service was great, the usual exchange of funds and key handover out the way, and then the service goes downhill in a big way. I have an inadequate garden, of which I am months and months waiting for responses and resolutions to (when my neighbours garden has been sorted) Even senior management have ignored messages from me, and now the next step will be seeking further advice outside the organisation, and escalating to the governing body. This really is a shame, as just shows they are fine up until hand over, then any snagging and issues you are left in the dark with no resolution or even timelines as to how this will be resolved.Countless times I have had promised builders/painters turning up who have never shown up. I have been promised calls from customer care 'managers' that have never happened. And their own contract manager cant even reply to messages I have been sending, and when I have requested the directors details - I get ignored. This is shameful customer service.

Andy · 26 May 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Harlands Park, Uckfield - great experience

We’re in the process of buying a house from Charles Church at the Harlands Park development in Uckfield. The Charles Church team have been brilliant throughout, Darren especially has gone out of his way to help us, going above and beyond. He also takes the time to send us regular updates and weekly pictures of the house as it’s being built which is such a nice touch and shows that there is genuine care for the customer journey. Really happy so far, can’t wait to see the house for the first time and move in, not too long to go now.

Ross · 26 May 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Amazing house and service!

Would highly recommend Charles Church, Amy in the sales office and Tim, the site manager have been brilliant. Yes, we have had a few snags (which you get in any new build) but they have helped get any issues we have found sorted quickly. The house is beautiful and we couldn’t be happier with our choice.

Jemma · 21 May 2022 · Charles Church Earls Colne

★★★★★ 3/5

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Development and property excellent

Development and property excellent Poor communication and suspicious act among members of staff. Recommended Solicitors working for developer or buyers. Watch out please

Olajide · 19 May 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Fantastic service by the sales and site…

Fantastic service by the sales and site management team. From expressing an interest, placing deposit and completion. Clear transparent explanation of process and ongoing communication.

Jill · 16 May 2022 · Charles Church Earls Colne

★★★★★ 1/5

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Although the build is lovely the entire…

Although the build is lovely the entire experience has been appalling, stressful And upsetting. A year of false promises of moving dates, a rude obnoxious sales manager Barbara, sales member Danny absolutely useless in our choices appointments. Yuanita was really helpful towards the end and I finally thought we were getting somewhere with promises of all the snags to be done prior to moving. 2 weeks on still awaiting a new door, letter box, door handle, door, and both showers ti be fixed. The Charles church experience sadly just continues to be an utter disaster.

Shelley · 13 May 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Harlands Park, Charles Church

Me and my partner have recently bought a house with Charles Church on the Harlands Park site, everyone has been amazing so far. All the site managers, sales staff have been super attentive with everything. We are so excited to get moved in! Christine is always super helpful and everyone is so friendly. Steve one of the site managers is an absolute diamond! Nobody can do enough for you! 10000000% recommend Charles church to everyone!

Elle · 13 May 2022 · Charles Church Earls Colne

★★★★★ 4/5

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Snagging is half done but not all that…

Snagging is half done but not all that easy to get it all sorted. Though everyone on site and local have been helpful.

Helen · 9 May 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Charles Church Deserved 5 star rating

We bought the house at Christmas it was built but needed fitting completely. The sales team were excellent Nick is professional friendly and very knowledgeable. From day one he kept us informed all the way to moving in cannot speak highly enough of his help all the way throughout the process he was aware of our situation of been let down by another builder on Wynyard so he only promised what he could deliver. Since moving in Graham site manager has taken over our move in and any snagging required. So far excellent service nothing to much for him and his team. All staff who have been are friendly helpful and a asset to Charles Church. Special mention for Alan, Graham’s right hand man he has been so helpful and efficient a credit agsin to Charles Church. A 5 star service which Charles Church fully deserved.

David · 9 May 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Fantastic company

So far it has been a fantastic experience. I didn't realise buying a brand new house would be so easy. The waiting for it to be built isn't as I just want to get in there. Special mention has to go to Sharon who has gone above and beyond.

Catherine · 9 May 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Lorraine was very supportive to us…

Lorraine was very supportive to us prior to purchase helping the transaction along greatly.Subsequently our continuing contact with her , Keiran ,Andy ,Abby and Yvonne has proved to be the friendly and professional support we needed in this highly stressful situation.

Alan · 6 May 2022 · Charles Church Earls Colne

★★★★★ 4/5

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Ben @ Regency Park

We have not long moved into our new Charles Church home here in Cardiff. We love our new home and the attention we are receiving from the site management who are looking after us with regards to minor snags or problems we have identified. I want to give a special mention to Ben at the sales office. From the moment we first met Ben on day one when we looked at the show home, through to completion, Ben has always been there to help us with any question or query we have had. Ben worked tirelessly to ensure the home purchase journey was as comfortable and smooth as possible and would always keep us updated at regular intervals on progress. It is apparent to us that Ben has a real passion for customer care; he is a credit to your business. It was a pleasure having Ben help us with our new home purchase and he continues to keep in touch ensuring any problem or query is quickly resolved.

Richard · 3 May 2022 · Charles Church Earls Colne

★★★★★ 5/5

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Helpful Staff

No issue. Helpful staff and really good service.

STM · 28 April 2022 · Charles Church Earls Colne

★★★★★ 4/5

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You have wonderful staff members

You have wonderful staff members. All of he people I talked to were very helpful, and full of enthusiasm; made me feel comfortable with my decision to buy. I would particularly like to thank Sharon (don't know her surname) for all of her efforts. She helped me come to the decision of buying a property in Harlow Hill Grange. The only negative: it took so long get our house built.Gary Remai

Gary · 27 April 2022 · Charles Church Earls Colne